The Kenya Association of Travel Agents (KATA) on Thursday afternoon held a meeting with the Mombasa Travel Agents, an event that was sponsored by Kenya Airways.
The meeting that was largely attended by registered members of KATA was held to discuss various issues affecting the travel industry. The meeting was then followed by an Iftar Dinner held at the Shehnai Restaurant in Mombasa Town.
Speaking during the event, KATA Chairman Mr. Mohammed Wanyoike updated the members on the ongoing process on the transition to New Generation of IATA Settlement Systems better known as NewGen ISS.
NewGen ISS is a program launched by IATA to deliver faster and effective financial settlement services to airlines and travel agents that rely on the IATA Settlement Systems (ISS).
He pointed out that Kenya is expected to transition in the fourth quarter of the year and would take lessons from countries who are ahead with the process.
“We will engage with colleagues in Africa who are already using NewGen ISS so as to understand the system better. Countries such as Uganda, Tanzania, Mauritius and Rwanda are already using the system,” he said.
Being a new process, he said, challenges are to be expected during the transition. He however assured that trainings on the process have been conducted adding that more trainings will follow.
Kenya Airways Area Manager Ms. Rose Kiseli addressed the KATA agents and assured them of continued partnership and collaboration.
She also assured that the airliner was improving its services including instant feedback where customers can give real time feedback inflight.