Travel agents are here to stay! This is a statement that was made by the Chairman and Founder FCM Travel Solutions Mr. Charles Gikundi.
Mr Gikundi emphasised that only 20 percent of passengers buy their tickets directly or book travel through online travel agents. He was speaking during their 30th anniversary celebrations of service.
“The travel industry is becoming digital and these makes people question how travel agents will survive when everybody is buying tickets online. Far from it, the principle has not changed. Only 20 per cent of passengers buy directly or online. The rest buy from travel agents. Travel agents are here to stay,” he stated.
KATA Chief Executive Officer Ms. Agnes Mucuha lauded the travel agency for their milestone.
She reiterated that passengers prefer to book travel with accredited travel agents who are trustworthy.
“KATA travel agents ensure that a passenger enjoys hustle free trips where the entire itinerary is organised for the traveller,” she said.
This, she added, ensures that travellers enjoy stress free holidays as the agents focuses on making the trip enjoyable and relaxing.
“One does not have to worry about visas, hotel bookings or even airport transfers as the KATA accredited agents focus on all the nitty gritty, leaving the client to have a happy vacation.
KATA travel agents are efficient, trustworthy and professional and abide by a strict code of conduct therefore ensuring that travellers get value for their money.
Our Source: Kenya Association of Travel Agents (KATA)