Updates from Airlines

Health and Safety measures by Airlines

Update on PCR requirements for DXB & Update on Refund and Change policy

Below are details of new PCR rules for Dubai:

  •      UAE Nationals

Exempt from doing the PCR test prior to departing from the origin station to Dubai. They will be tested on arrival in Dubai.


  •       Transiting Passengers

PCR tests are no longer required for all passengers. It is only mandatory for those arriving from the following countries or/and when the destination country requires it:

Afghanistan, Armenia, Brazil, Bangladesh, Djibouti, Egypt, Eritrea, India, Indonesia, Iran, Iraq,  Kazakhstan, Kyrgyzstan, Lebanon, Montenegro, Nigeria, Pakistan, Philippines, Russian, Federation, Serbia, Somalia, South Africa, Sri Lanka, Sudan, Tajikistan, Tanzania, Turkey,  Turkmenistan, USA (including customers originating from California, Florida and Texas connecting to an Emirates flight from any of our airports to Dubai) and Uzbekistan.


  •       Passengers Departing from Dubai

Passengers will need to do PCR tests only if it is mandated by the country they are travelling to, please continue to check the travel requirements by country by click here.



Flexibility and assurance: Plan your client’s travel with the peace of mind knowing they have full flexibility for travel on/or before 31 March 2021. If your client needs to change their plans; they can change dates, rebook, or extend ticket validity for 2 years. For the full COVID policy valid from 01 October please visit Emirates Partners Portal – COVID 19 Ticket options page.


Free, global cover for COVID-19 related costs: Customers can now travel with confidence, as Emirates has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home. This cover is immediately effective for customers flying on Emirates until 31 December 2020, and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination. For more details: www.emirates.com/COVID19assistance.


Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more details please visit https://www.emirates.com/ae/english/help/covid-19/safety/.


Emirates launches bespoke portal for travel trade partners

Emirates rolled out a brand new, state-of-the-art online gateway to serve its travel trade partners around the world. Tailored for each market, and....

Dear Trade Partner,

Automated refunds through all Global Distribution Systems (GDS) have been re-activated. You should also be able to process refunds for e-tickets and EMDs through your GDS too.


·       If you have already submitted Refund Application (RA) via the BSP link, Etihad Refunds team will process the RA. If you prefer to still refund on your GDS, you can delete the RA and process the refund in your GDS.

·       If you have processed a refund through GDS but forgot to delete the request in ARC, the refund application will be rejected so that it isn’t duplicated.

·       If you process a refund incorrectly, or the refund is duplicated an ADM will be raised to correct the refund and recover the excess payment if necessary. Admin fees will apply.


Please make sure you follow the refund rules as stipulated by our Fare Rules and Commercial Waiver Policy.


More information is available on etihadhub.com. If you have any questions or suggestions, please feel free to get in touch with your local Etihad Airways sales representative.

Thank you for your continuous support and partnership.

Kind regards,


Etihad Airways

Air India

Open Book