These are challenging times for us all. While our first priority is to safeguard the health and well-being of our employees and our customers, we appreciate that your business, and the travel industry as a whole, has been particularly hard hit as a result of the outbreak of coronavirus disease (COVID-19).
We want to ensure that we are doing all we can to help our industry through this unprecedented situation. As such, we are implementing a number of initiatives to support our customers in the days and weeks ahead. We are launching an Industry Response Microsite , a new hub to act as an information resource with ongoing updates and data to help you manage through the challenge. The site will include:
Airline Policy tracker: An ongoing update of each new policy by airline to save you having to find information from a number of different sources.
Agency Features: A guide on how to best utilize some of your existing capabilities during this time.
Industry Analysis: We have added new reports, including IATA’s analysis of the impact of previous disease outbreaks like SARS on aviation. Similar materials will be added on a regular basis in the days and weeks ahead.
Customer Service Updates: In order to support the most immediate customer and traveler needs, including servicing passengers traveling within the next 48 hours, the majority of our customer support has moved online. The microsite provides a link to MyTravelport, which will be continuously updated as the situation evolves.
Although we are seeing some tentative signs of recovery in the earliest hit regions, we continue to see a decline in travel across large parts of the rest of the world. Travel is our passion, and we share an optimism that our sector is resilient in the long term.