Cancellations, strikes and COVID-19 hits Europe as Easter travel chaos continues

Travel chaos is an inevitable consequence of almost every holiday. During some holidays, the impact on the travel industry is minimal, but during others, it can be far more disruptive.  

This year, however, holidaymakers have already seen their Easter plans thrown into disarray. With warnings of further travel disruptions still to come, Easter 2022 could possibly be one of the most disruptive periods to date, with record traffic numbers, staff shortages and COVID-related absences all adding to the chaos.  

Usually, flight cancellations during the Easter holiday season are caused by one specific reason, rather than multiple events. For example, in 2021 the Easter period coincided with Delta Airlines (DAL), one of the largest American carriers, facing crew shortages due to several factors, including staff members reporting side effect following their COVID-19 vaccinations. Other airlines, particularly in Europe, managed to avoid the same fate, and the wave of flight cancellations were specific to Delta.  

In 2019, cancellations in Europe were largely confined to Spain, as the country faced widespread strike action by airport employees. In the US, severe storms disrupted schedules in multiple states, resulting in more than 1000 cancellations across the Eastern coast, while the remainder of the US was unaffected.  

2018 saw one of the worst Easters in aviation for decades, as travel in Europe was paralyzed by Eurocontrol system failures. In the US, a cyclone, dubbed ‘nor’easter’, led to thousands of cancelations during the week before the festive weekend. 

Unprecedented chaos  

In 2022, however, it seems that many of these factors have combined to cause unprecedented chaos. And with the Easter weekend just a few days away, many European countries have already been reporting a surge in cancellations unlike anything the industry has experienced before.  

In the United Kingdom, airports have been impacted by a spike in COVID-related absences, resulting in delays and cancellations. The disruption is showing little sign of coming under control before the Easter weekend, as British Airways and easyJet, the nation’s two largest carriers, continue to suffer as a result of staff shortages and the resulting disruptions.  

Additionally, many popular holiday destinations, such as Spain and Malta, have scaled back restrictions ahead of the Easter break. Since then, Spain announced that it would be expanding its public transport schedules to cope with the increased demand, as well as the possible spillover of the chaos seen at UK airports.  

However, Spain and Portugal are still reeling from the aftermath of historic storms, with disruption expected to last for weeks to come.  

Strike action, standstills and staff shortages  

The outcome of strike action looms larger still with airport staff in at least five European countries, many of which are considered major travel destinations, having organized or announced strikes in the days leading up to Easter.  

A union strike by Italy’s air traffic control (ATC) workers is expected to have minimal effect on travel due to its short duration and preemptive measures to mitigate its impact, implemented by Spanish authorities. Similarly, unprecedented walkouts of German airport workers, which resulted in thousands of flights cancellations during the last week, appear to have led to agreements and a return to schedule. However, German airports have still reported a shortage of workers, warning that the numbers are inadequate to manage the surge in travelers during the Easter period.  

However, the impact of strike action by air traffic controllers in Poland is expected to be far greater. Conflict between ATC workers and the Polish Air Navigation Services Agency (PANSA) has resulted in staff shortages across the country’s airports leading to an unprecedented number of flight delays and cancellations. Alongside an increase in travel associated with the relaxing of COVID-19 restrictions and the wider effect of the war in Ukraine, the ongoing strike action has prompted Poland’s Civil Aviation Authority to issue a warning to passengers that the difficulties could continue.  

In Portugal, airport security companies, alongside baggage handlers from at least one major airport, called for strikes leading up to Easter. Similarly, an indefinite strike notice was issued by a Belgian trade union to Ryanair management in Dublin on behalf of the Belgium-based cabin crew of the low-cost airline. Lastly, Heathrow cargo handlers have also threatened to strike, a development that could bring air transportation in the UK to a near standstill. 

Trade unions across Europe say the strikes are a response to major blunders in post-pandemic policy and planning that has resulted in airports being understaffed and employees overworked and underpaid. If true, this could be as devastating as the pandemic itself, at least in the short term. 

However, it is too early to tell if these factors will result in the worst Easter in the history of air travel. But, so far, the signs suggest that it could well be the case, as thousands of travelers face the possibility of spending a significant part of their Easter break stranded in European airports.

Source: Aerotime Hub

Competition heats up in Uganda with startups lining up

Competition in the Ugandan air service sector is set to receive a shot in the arm with the Uganda Civil Aviation Authority (UCAA) having received four new applications for air services licenses (ASLs) after having greenlighted startup Bar Aviation (Kajjansi) earlier this year, according to local media reports.

New Vision newspaper reports that Ugandan engineering and construction company Dott Services Limited, Safari Air International Limited, freight company Panafrica Aviation Limited, and Aberdair Aviation Uganda Limited – the Ugandan affiliate of Kenya’s Aberdair Aviation Group – will defend their ASL applications before the UCAA on May 5, 2022.

They report the licenses are for the following:

  • Dott Services Limited has applied for an ASL to operate a Cessna 510;
  • Safari Air International Limited has applied for an ASL to operate Cessna Aircraft Company 421C Golden Eagle, Beech (twin piston) Baron G58, and the Fuji FA-200 Aero Subaru single-piston-powered monoplane;
  • Panafric Aviation Limited has applied for an ASL using Piper (twin turboprop) PA-34 Seneca; and
  • Aberdair Aviation Uganda Limited has applied for an ASL using DHC-8-300E110, and Airbus H125 helicopter.

The Uganda Civil Aviation Authority (UCAA) was not immediately available for comment.

As reported, Bar Aviation launched domestic schedules from Entebbe/Kampala to four national parks in the country in an interline partnership with Uganda Airlines (UR, Entebbe/Kampala) on February 1, 2022, with a Cessna (single turboprop)208B Grand Caravan.

Uganda currently has only four scheduled active airlines, including national carrier Uganda Airlines, which holds about 46% market share (in terms of weekly aircraft seat capacity) at Entebbe/Kampala; AirKenya subsidiary AeroLink Uganda (A8, Entebbe/Kampala) has a 45% market share, and Eagle Air (EGU, Entebbe/Kampala), which provides domestic and charter flights to East and Central Africa.

Source: Ch-aviation

Dubai leads the world in business travel recovery

Dubai has outpaced London to become the top destination for global business travel this year, as the United Arab Emirates has seen the strongest travel recovery of any country, according to data from travel technology firm Travelport.

Travelport’s figures show bookings to Dubai in 2022 are outpacing its 2019 performance by 14 per cent, with the UK providing the most visitors to the destination.

The emirate ranks fifth in the world in terms of recovery for individual destinations, with leisure-focused destinations such as the Dominican Republic, Montego Bay in Jamaica and the Mexican resort of Cancun topping the list.

Travelport reported that corporate travel has made up nearly one-third (29 per cent) of Dubai’s total bookings this year, putting the emirate at the top of the list of global business travel destinations so far in 2022. London had been the top corporate destination in 2019 before the Covid-19 crisis.

Dubai’s high vaccination rate as well as hosting major events including Expo 2020 Dubai and the Dubai World Cup horse race have contributed to the recovery, said Travelport.

The Saudi Arabian capital of Riyadh has recovered at an even faster rate than Dubai this year with bookings 15 per cent ahead of 2019 levels. 

Bookings across the entire UAE are currently up 10 per cent from 2019 levels, higher than any other country in the world, added Travelport.

On a global scale, bookings have recovered to about two-thirds (67 per cent) of pre-pandemic levels.

Source: BTN

Boeing and Microsoft deepen partnership in digital aviation

As part of a significant investment in the company’s digital future, Boeing will leverage the Microsoft Cloud and its AI capabilities to update its critical infrastructure, streamline business processes and accelerate new innovations in digital aviation.

Boeing Company and Microsoft Corp. on Wednesday announced they are deepening their strategic partnership to accelerate Boeing’s digital transformation. Through the expanded collaboration, Boeing will leverage the Microsoft Cloud and its AI capabilities to update its technology infrastructure and mission-critical applications with intelligent new solutions that are data driven, further opening new ways of working, operating and doing business.

“Today’s announcement represents a significant investment in Boeing’s digital future.  Our strategic partnership with Microsoft will help us realize our cloud strategy by removing infrastructure restraints, properly scaling to unlock innovation and further strengthening our commitment to sustainable operations,” said Susan Doniz, Boeing chief information officer and senior vice president of Information Technology & Data Analytics. “Microsoft’s demonstrated partnership approach, trusted cloud technologies and deep industry experience will help us achieve our transformation goals and strengthen Boeing’s digital foundation.”

“Boeing and Microsoft have been working together for more than two decades, and this partnership builds on that history to support Boeing’s digital future by helping it optimize operations and develop digital solutions that will benefit the global aviation industry,” said Judson Althoff, EVP and chief commercial officer at Microsoft. “The power of the Microsoft Cloud and its AI capabilities will serve as the core component to Boeing’s digital aviation strategy by providing flexible, agile and scalable solutions that are intelligent and data driven on a secure and compliant platform.”

This partnership builds on a long history of the companies working together. As a leader in aerospace, Boeing was among the first to leverage the Microsoft Cloud, centralizing many of its market-leading digital aviation applications on Microsoft Azure and using artificial intelligence to drive customer outcomes and streamline operations. Today’s announcement will enable Boeing to unlock tangible and sustainable value held within its vast data estate and reinforces our mutual commitment to lead aerospace innovation for decades to come.

Source: Microsoft

UAE Signs New ICAO Aviation Cybersecurity Collaboration Agreement

A new agreement signed by government officials from the Minister of United Arab Emirates (UAE) Cabinet Affairs and the International Civil Aviation Organization will form a new ICAO-UAE partnership to improve aviation cybersecurity strategy and policy for aviation stakeholders in the Middle East.

The agreement was signed during an ICAO mission to the UAE last week, where ICAO Council President Salvatore Sciacchitano addressed the UAE’s “High Level Conference on Cybersecurity in Civil Aviation,” which is held as part of the annual World Government Summit in Dubai. In his speech, Sciacchitano highlighted the presence of some of the legacy systems and networks that comprise what he describes as the backbone of aviation’s “information architecture” or “system of systems.”

“Legacy systems most especially can contain outdated hardware and software that is not always easy to replace. They also can pose inherent security vulnerabilities, being unable to accommodate latest security and encryption best practices,” Sciacchitano said.

While the pandemic led to a historic decrease in the annual volume of passenger-carrying airline flights between 2020 and 2021, a report from Eurocontrol’s new cybersecurity data collection initiative showed a major rise in the number of cyber attacks reported to the agency by aviation companies based in Europe. Several recent cyber attacks that have caused disruption to airlines, airports, and aviation service providers have also shown how large of a target the system of systems is for hackers and bad actors.

In February, Swissport, an airport ground services provider with operations at 285 airports in 45 countries, reported a ransomware attack that took some of its main information sharing systems temporarily offline. Newsweek published an article last year showing how the personal data of more than 4 million passengers was compromised in a cyber attack targeting several airlines that operate in the Asia Pacific region including Air India, Malaysia Airlines, Singapore Airlines, and Finnair.

“The pandemic has also fostered a significant public expectation for touch-less technologies to make their future traveller experience healthier and safer, meaning that we face an entire new wave of compartmentalized digitalization, and still further system-of-systems vulnerabilities arising,” Sciacchitano said in his speech.

The UAE-ICAO aviation cybersecurity agreement will focus on collaboration between the two sides that fosters knowledge and information sharing leading to “accelerators, innovation in future civil aviation, and cybersecurity,” according to ICAO’s announcement of the new agreement. ICAO’s agreement with the UAE government is the agency’s latest progress on standardizing the way the global aviation industry responds to and regulates cyber attacks against aviation assets.

The agency adopted Assembly Resolution A40-10—Addressing Cybersecurity in Civil Aviation, during the 40th Session of the ICAO Assembly that calls upon ICAO member-states to implement the ICAO Aviation Cybersecurity Strategy, first published in October 2019. Sciacchitano also advocated in his speech for more ICAO member-states to adopt the Beijing Convention and Protocol of 2010 to establish a global legal framework for dealing with “cyberattacks on international civil aviation as crimes.”

“In addition, ICAO has been developing an international aviation trust framework to support the cybersecurity and cyber resilience of civil aviation in the air navigation domain,” Sciacchitano said. “This is a very important project, probably the most important of recent years, to support the secure global exchange of digital aviation information, and will include procedures, technical specifications, and guidance material supporting current and future global network requirements.”

Source: Aviation Today

The State Of Online Travel Agencies

The online travel market is expected to grow 18% in 2022 to $76.7 billion, a figure just shy of 2019 gross bookings, new research from Phocuswright reveals.

According to the U.S. Online Travel Agency Market Report 2021-2025, OTA gross bookings are on track to surpass pre-pandemic levels in 2023, though international travel will continue to recover slower than domestic.

For 2021, OTAs delivered $65.2 in gross bookings, reaching 82% of pre-pandemic levels. Overall, OTAs accounted for 24% of gross bookings in the United States in 2021, up from a 20% share in 2020.

Phocuswright’s research reveals that for the U.S. core OTA business (excluding Vrbo and Egencia), Expedia and Booking collectively accounted for roughly 93% of the OTA leisure and unmanaged travel business market in 2021.

Globally, Expedia reported gross bookings of 67% and Booking 79% compared to 2019 levels. Compared to 2020, Expedia nearly doubled its global gross bookings in 2021, while Booking more than doubled its 2020 figure.

Elsewhere, smaller OTAs including CheaOair, Hopper and HotelTonight collectively rose 60% in 2021 from 2020.

OTA vs. supplier-direct

In 2021, OTAs regained share of the total online market, rising from 35% to 37%. However, supplier websites maintained their majority stake in the U.S. online travel market, with a 63% share of online gross bookings.

The hotel segment remains the only one where OTAs continue to outrun supplier websites, though not by much. In 2021, OTAs accounted for 52% of the hotel online market, but share is expected to decline to 48% in 2025.

For air and car rentals, though supplier websites are the preferred booking channel, OTAs gained share in both segments, with online air gross bookings capturing 20% in 2021 compared to 19% in 2020, and car rentals at 35%, up from 32% in 2020.

Mobile

According to Phocuswright, mobile has been a pandemic-era winner, promoting safer and seamless travel, and OTAs are paying more attention to their apps.

In 2021, the majority of Booking’s mobile room nights transacted through its app, while competitor Expedia has expressed its intentions of becoming an app-first company.

Beyond one-time booking interactions, OTAs are viewing apps as a way to foster customer retention and ongoing engagement.

More than half (51%) of OTA gross bookings were transacted via mobile in 2021, 10% more than pre-pandemic mobile share.

“Mobile will continue to gain share in the years to come as OTAs enhance and invest in their mobile product, though at a slower rate than at the pandemic’s onset,” the Phocuswright report states.

“As travel normalizes, desktop will recapture some share lost to mobile since the customer and product mix will be better aligned to desktop bookings (e.g., more international travel, longer trips and air travel).”

Source: Hospitalitynet

Staff shortages at UK airports could prolong travel recovery

Manchester Airports Group has significantly increased the number of active jobs available on its career pages, with open positions increasing from 65 in December to 110 in February, according to GlobalData. However, the leading data and analytics company notes that only 36 positions were closed in this period – an ominous sign of things to come with international trips set to dramatically increase in April.

The peak season for holidays in the UK is fast approaching. According to GlobalData, total domestic and outbound visits in August from the UK are projected to be more than double the total number of visits in April. If staff shortages are not addressed by the peak of the summer season in airports such as Manchester Airport and London Stansted Airport, the impact could be calamitous for the UK’s airport and airline sectors, and the wider tourism industry.

Ralph Hollister, Travel and Tourism Analyst at GlobalData, comments: “Staff shortages could remain a problem for several months as airports scramble to match employment levels with demand. When travel came to a standstill during the pandemic, many airport employees left their positions to work in other industries. Stories of unruly passengers, often long commute times, and job uncertainty, as seen with COVID-19, could be off-putting for many currently seeking work.”

The coming months will be challenging for UK airports and airlines. A lack of staff in key positions could create an array of knock-on impacts, including missed flights, cancelations, and negative traveler sentiment, all of which could prolong recovery.

Hollister adds: “A lack of employees in key roles, such as those involving security, are key contributors to the long queues causing flights to be missed and passenger experiences to turn sour. It’s now up to airport companies to improve their recruitment strategies and make working in an airport an attractive proposition However, lengthy vetting procedures and training processes involved for these positions means the issue with long queues will not vanish overnight.”

Source: Breaking Travel News

Kenya Airways urges consolidation to boost African aviation

Consolidation is the key to driving forward aviation in Africa, according to the chief executive of Kenya Airways.  

“The future of African aviation relies on consolidation to reduce unit costs and connect the continent more,” Kenya Airways Group MD & CEO Allan Kilavuka said at the CAPA Airline Leader Summit in the UK on April 7, 2022.  

“That’s what we’re working on,” he continued in a panel discussion that was streamed online. “We’ve started discussions with some of the major airlines in Africa, especially South African Airways. We want to see how to use assets from both airlines and increase connectivity.” 

Kenya Airways and South African Airways signed a Memorandum of Cooperation (MoC) with the intention of consolidating resources and establishing a Pan-African airline group back in September 2021.   

Joining forces would help bring unit costs down and make African airlines more viable, Kilavuka said, highlighting there were hundreds of small airlines across the continent, many of which were not profitable.  

He said aviation was crucial to the African continent given poor road and rail links. Kenya Airways also has the benefit of a sizeable population in the region, Kilavuka said  

“We need air travel. African carriers should grow, they have to grow,” he said, while also noting a lack of healthy finances is a challenge for the region’s airlines.   

Kilavuka also noted that Kenya Airways was loss-making before the pandemic, and the COVID-19 crisis only made the situation worse. He said the airline was confident it now had the right people in place for a recovery but was still looking for the right business model.   

Talking about current demand and recovery from the pandemic, Kilavuka said he expected demand across Africa to recover by the end of 2023. At Kenya Airways, although Omicron hit bookings in the first quarter of 2022, summer bookings are “very strong”, he said.  

Source: Aerotime Hub

Kenya Airways cuts full-year operating losses by 75%

Kenya Airways slashed full-year operating losses to KSh6.8 billion ($59 million) during 2021, a reduction of 75%.

It generated just over KSh70 billion in revenues over the 12 months to 31 December.

But passenger numbers of 2.2 million were still 57% down on the pre-crisis figure in 2019, and capacity remained nearly two-thirds lower.

Despite the “muted operations”, the carrier says it achieved an improved performance owing to the easing of travel restrictions in some of its more important markets.

Chief executive Allan Kilavuka insists the airline’s management team is “committed to strengthening our business and achieving profitability” by focusing on sustainable operations “anchored around resilience, innovation, and diversification”.

“We are making investments in innovation, technology and other efficiencies that will give our employees the support they need to take care of our customers,” Kilavuka adds.

Kenya Airways chair Michael Joseph acknowledges that last year was “a challenging one” for the industry, with restrictions being lifted and re-imposed as it progressed. The emergence of the ‘Omicron’ variant of Covid-19, he says, “disrupted” the recovery.

“Restructuring and transformation initiatives made during [2020] contributed immensely to the recovery during the second half of [2021],” he adds.

Although direct operating costs for the airline rose by a third last year, as a result of increased operations and higher fuel prices, Kenya Airways says its total operating costs fell by 3.6%.

Source: Flight Global

UAE’s sustainable tourism drive might well be the highpoint of travelling to Dubai

It is well known by now that the international tourism and the livelihoods dependent on it were greatly affected by the global pandemic. However, as the world opens up, the UAE’s travel industry remains resilient. Governments and private sector partners have ensured destinations stay compelling and confidence increases as people begin to travel again.

Things were already looking up last year as Dubai welcomed 7.28 million visitors. Our mission is to strengthen Dubai’s economy by delivering world-class experiences underpinned by sustainable principles. There is tremendous untapped potential in this area – to engage the private and public sectors and garner support from people who are passionate about sustainable tourism.

Since the launch of our Sustainability Requirements, which were implemented to improve and unify environmental practices across hotels and resorts in Dubai, we have ramped up efforts to strengthen the city’s responsible tourism credentials. The requirements also support the hospitality industry and strengthen the ecosystem, as hotels and resorts across the country progress towards achieving their goals. As part of these efforts, Dubai Sustainable Tourism delivered 18,000 hours of training to its stakeholders and partners last year.

A recent Tripadvisor report, Travel in 2022 – A Look Ahead that surveyed more than 10,000 adults aged 18 to 75, found that travellers are seeking destinations where they can immerse themselves in “authentic local experiences”.

Research commissioned by the Centre for Sustainability through Research and Education for Expo 2020 Dubai has also shown that eco-tourism has an increased significance to those travelling to Dubai as 44 per cent of visitors considered sustainability an “important concept influencing their behaviour”.

Catering to this growing demand for eco-tourism, Dubai offers wildlife observation trips, bird watching, stargazing, wetland exploration and visits to local communities. The same study also highlighted that 22 per cent of visitors surveyed identified themselves as responsible, sustainability-minded travellers who use public transport, consume water sensibly, and are willing to pay more for eco-certified products and services.

Like much of the UAE, Dubai offers a multitude of experiences where tourists have the opportunity to engage with local traditions, experience a cultural exchange and visit historical neighbourhoods to understand Emirati heritage.

One example is the Al Marmoom Desert Conservation Reserve, a vast expanse comprising 10 per cent of Dubai’s total area and the largest unfenced nature reserve in the UAE. Popular with both domestic and international tourists, the reserve is home to the 3,000 year old Saruq Al Hadid archaeological site. It is also a sanctuary for more than 200 species of native birds, 158 species of migratory birds and endangered species. The reserve is the perfect terrain for horse-riders and cyclists to explore the vast expanse comprising desert, wetlands and lakes.

The UAE boasts one of the largest ratios of protected areas per land mass in the world with 15.5 per cent of the country protected, and in Dubai protected areas include Al Marmoom Desert Conservation Reserve, the Ras Al Khor Wildlife Sanctuary and the Hatta Nature Reserve. However, the city is constantly expanding its sustainable tourism credentials.

The aim of Dubai 2040 Urban Masterplan is for the city to become one of the world’s most sustainable destinations, while reinforcing Dubai’s reputation as a global hub for business, investment and tourism. The plan also emphasises enhancing the quality of life for Dubai’s residents and visitors and preserving the environment.

By 2040, the length of public beaches across the Emirate will be increased by as much as 400 per cent. The expansion of tourism attractions, meanwhile, will increase by over 100 per cent, adding to the diversity of Dubai’s offerings. A 16km cycling track alongside Jumeirah beach will eventually connect to other coastal areas, building on the city’s 520km bicycle network.

Dubai is committed to supporting ecotourism and environmental protection. And as the UAE looks forward to hosting next year’s climate summit Cop28, which will address opportunities to create a more sustainable and progressive economic future, we believe that responsible tourism principles can help fulfil the country’s sustainability goals.

We cannot, however, do it alone. It is imperative for the public and private sectors to continue to collaborate to accelerate moves towards a green economy, to achieve sustainable tourism goals and make the cities of UAE forward-thinking, world-class destinations for sustainable tourism.

Source: The National News