ASATA joins Association of Eastern and Southern Africa Travel Agents

ASATA is taking its advocacy efforts to new heights by officially joining the Association of Eastern and Southern Africa Travel Agents (AESATA) as a new member. This partnership unlocks new collaboration and growth opportunities for its members.

South African travel agents are set to benefit from strengthened regional ties and a unified advocacy platform through this partnership, which connects ASATA with travel agent associations from 10 other countries. Together, they will collectively tackle cross-border challenges, promote intra-Africa travel, and drive sustainable business growth across the region.

Through AESATA, ASATA members gain access to shared insights on key industry trends and patterns impacting the travel sector in Eastern and Southern Africa. The collaboration allows South African travel agencies to have a stronger, unified voice in advocating for policies that create an enabling environment for business development.

“Joining AESATA is a game-changer for our members,” said Otto de Vries, CEO of ASATA. “Cross-border cooperation is crucial for our industry’s long-term success. By partnering with our peers, we open up new opportunities to learn from one another, forge regional partnerships, and ensure travel agencies’ interests are prioritised as drivers of sustainable tourism growth across Africa.”

AESATA provides a platform for national associations to jointly tackle issues of mutual importance, such as rebuilding resilient travel business models, promoting intra-Africa travel, and aligning policies to uphold responsible tourism practices. A key focus is leveraging the African Continental Free Trade Area to unlock the continent’s full potential for travel and tourism.

The upcoming 2024 AESATA Conference in Kigali, Rwanda in May will convene under the theme “Beyond Borders, Beyond Limits” – a call for travel agents to innovate, collaborate regionally, and future-proof their businesses.

ASATA’s new membership underscores the association’s vision for an integrated, prosperous, and competitive Southern African travel industry. Through fostering cross-border cooperation, ASATA aims to empower its members to deliver exceptional service and travel experiences for customers across the region and globally.

About ASATA

Established in 1956, the Association of Southern African Travel Agents is a representative forum registered as an Association of Persons, that promotes professional service in the travel industry for both members and their clients. Representing over 99% of the travel industry in terms of market share, ASATA’s membership is voluntary and includes South African retail travel agents, travel management companies, wholesalers and suppliers of travel-related products and services.

Source:  Tourism News Africa.  

Passenger Demand Up 13.8% in March- IATA

The International Air Transport Association (IATA) released data for March 2024 global passenger demand with the following highlights:

• Total demand, measured in revenue passenger kilometers (RPKs), was up 13.8% compared to March 2023. Total capacity, measured in available seat kilometers (ASK), was up 12.3% year-on-year. The March load factor was 82.0% (+1.0ppt compared to March 2023).

• International demand rose 18.9% compared to March 2023; capacity was up 18.8% year-on-year and the load factor improved to 81.6% (+0.1ppt on March 2023).

• Domestic demand rose 6.6% compared to March 2023; capacity was up 3.4% year-on-year and the load factor was 82.6% (+2.5ppt compared to March 2023).

“Demand for travel is strong. And there is every indication that this should continue into the peak Northern Summer travel season. It is critical that we have the capacity to meet this demand and ensure a hassle-free travel experience for passengers. That means making urgent progress to resolve supply chain issues and for airports and air traffic management to be fully staffed and operating at maximum efficiency. While airlines are prepared for customer care and assistance when operational issues arise, they are fed-up of bearing the cost when delays and cancellations are the result of poor preparation in other parts of the value chain,” said Willie Walsh, IATA’s Director General.

Regional Breakdown – International Passenger Markets

All regions showed strong growth for international passenger markets in March 2024 compared to March 2023. The load factor performance was patchy, falling year-on-year in three of the six regions.

Asia-Pacific airlines continue to lead with way, with a 38.5% year-on-year increase in demand. Capacity increased 37.4% year-on-year and the load factor rose to 85.6% (+0.7ppt compared to March 2023), the highest among all regions. Major routes from Asia-Pacific display outstanding growth, although the number of scheduled air services from China to North America is still only 16.5% of pre-pandemic levels.

European carriers saw an 11.6% year-on-year increase in demand. Capacity increased 11.4% year-on-year, and the load factor was 79.9% (up just 0.1ppt compared to March 2023).

Middle Eastern airlines saw a 10.8% year-on-year increase in demand. Capacity increased 13.9% year-on-year and the load factor fell -2.1ppt to 77.5% compared to March 2023.

North American carriers saw a 14.5% year-on-year increase in demand. Capacity increased 14.8% year-on-year, and the load factor fell to 84.7% (-0.2ppt compared to March 2023).

Latin American airlines saw a 19.7% year-on-year increase in demand. Capacity climbed 18.3% year-on-year. The load factor rose to 84.3% (+0.9ppt compared to March 2023).

African airlines saw an 8.1% year-on-year increase in demand. Capacity was up 11.0% year-on-year. The load factor fell to 70.3% (-1.9ppt compared to March 2023).

Domestic markets

Domestic demand increased at a slower pace in March, moderating to typical pre-pandemic growth rates. China (+17.6% compared to March 2023) continued to be the leading market. Other markets showed stable growth with the exception of Australia. Its drop in growth may reflect the wider economic slowdown in Q1 in the country.

Source: Voyages Afriq

Kenya Airways suspends DR Congo flights in protest over detained crew.

Kenya’s national carrier Kenya Airways has suspended its flights to Kinshasa, citing the continued detention of its crew by the Democratic Republic of Congo (DRC)’s military over a controversial consignment of banknotes. In an update on Monday, the airline said the suspension will take effect from Tuesday, pointing out difficulties in supervision and support of its operations in Kinshasa.

“Due to the continued detention of KQ employees by the Military Intelligence Unit in Kinshasa, Kenya Airways is unable to support our flights without personnel effectively. As a result, we reached a difficult decision to suspend flights to Kinshasa effective April 30, 2024, until we can effectively support these flights,” said the carrier’s managing director, Allan Kilavuka, in the notice.

“The continued detention of our employees has made it difficult for us to supervise our operations in Kinshasa, which include customer service, ground handling, cargo activities, and generally ensuring safe, secure, and efficient operations.”

The move by KQ is set to benefit other airlines servicing the Nairobi-Kinshasa route, including Ethiopian Airlines, Precision Air, ASKY Airlines, and South African Airways.

Last week, Mr Kilavuka said two of the airline’s staff were arrested and detained on April 19, 2024, over alleged missing customs documentation on valuable cargo which was to be shipped on a KQ flight on April 12, 2024.

The cargo in question, however, was not uplifted by the carrier or accepted by them due to incomplete documentation.

Mr Kilavuka said military officers in Kinshasa took the two employees to the military side of the air wing to record statements, but they were held incommunicado until April 23 when the embassy officials and a KQ team were allowed to visit them.

Though DRC officials are yet to comment on the matter, sources told The EastAfrican newspaper that the case is about transportation of $8 million that was seized before being loaded on the KQ plane.

A local newspaper reported that a commercial bank attempted to export the money “clandestinely without the knowledge of the security services”.

The bank cited by Congolese media, TMB Bank, dismissed the allegations, saying “an operation to export banknotes in foreign currencies, which moreover, is a common practice of commercial banks and therefore does not constitute an offence as insinuated by certain journalists who, unfortunately, and for reasons of their own, refrained from investigating the various departments involved in such as operation”.

“Our bank has complied with all the formalities required for this operation, which is not the first of its kind and is inherent to the operation of banks, particularly for notes unfit for circulation, either because of their condition or because of their series,” TMB Bank further said.

Diplomatic tiffs

The recent developments have turned the spotlight on intermittent diplomatic tiffs between the two countries. In December last year, DRC recalled its ambassador to Nairobi after summoning the Kenyan envoy in Kinshasa in protest against the creation of a new coalition of Congolese rebels in Nairobi.

At the heart of the conflict was the creation of a new coalition of rebel leaders that was announced in Nairobi by the former president of the Independent National Electoral Commission (Ceni), Corneille Nangaa.

Kinshasa reacted swiftly by recalling its envoy, John Nyakeru, from Nairobi and ordering Kenya to explain the incident.

Source:   The East African

Ethiopian Airlines Bridges Africa and Europe with New Warsaw Service

Ethiopian Airlines, Africa’s largest network carrier, expands its European reach with the launch of a new route to Warsaw, Poland. This exciting development, announced in April 2024, will connect Addis Ababa, Ethiopia’s capital, to Warsaw with a convenient stopover in Athens, Greece. The inaugural flight is scheduled for June 16, 2024, offering passengers a four-times-weekly service. This new route strengthens Ethiopian Airlines’ presence in Europe, bringing its total European destinations to 24. Passengers flying from Warsaw can now enjoy seamless connections to over 60 destinations across Africa, furthering the airline’s mission to bridge the continent with the globe.

The service will operate with a Boeing 737 MAX 8 aircraft, featuring a comfortable two-cabin configuration with 16 seats in business class and 144 seats in economy class. This modern and fuel-efficient aircraft ensures a pleasant travel experience for passengers on both legs of the journey. This expansion aligns with Ethiopian Airlines’ strategic plan to boost commerce and tourism not only within Africa but also between the continent and Europe. The new Warsaw route provides travelers with a convenient and reliable option for business trips, family visits, or exploring the vibrant cultures of Ethiopia and Poland.

Mesfin Tasew, Group CEO of Ethiopian Airlines, expressed his enthusiasm about the new route: “We are truly excited to further grow our presence in the European market with yet another new destination. This development is in harmony with our strategic intent to bridge Africa with the globe while fostering commerce and tourism within the continent.”

The addition of Warsaw to Ethiopian Airlines’ network strengthens the airline’s position as a key player in global aviation. Passengers can now book their flights to Warsaw via Athens on Ethiopian Airlines’ website or through their preferred travel agent. With its commitment to providing a gratifying journey experience, Ethiopian Airlines is poised to welcome travelers onboard and connect them to exciting new destinations.

Source: Aero News Journal

Renegade Air Supports KATA Kisumu Travel Agents Forum.

Travel Agents in Kisumu on Tuesday gathered at the Acacia Premier Hotel for this year’s Kisumu Travel Agents Forum hosted by KATA and supported by Renegade Air. The forum brought together agents and operators from the larger Western region tourism circuit and explored the topic “Unlocking Opportunities: Empowering Travel and Tourism in the Lake Region.”

At the forum, participants discussed the potential growth of the travel business in the western Kenya region and the role domestic carriers such as Renegade Air play in supporting local economies. The Chairperson of KATA Allied members and KATA Board member Grace Ndung’u spoke about the role KATA plays in supporting travel agencies in the country and called upon agents who were not members to consider joining the membership. Patrick Oketch, the Marketing and Sales Officer at Renegade Air, lauded the support travel agents were giving the airline, noting that over 60% of the airline’s sales were generated by Travel Agents. He reiterated the airline’s commitment to continue working with agents and offering them support whenever they required. Charles of Sandah Travel and Tours shared with participants how KATA had helped him build his business grow since joining in 2023. “Through KATA, I have been able to participate in international travel shows in South Africa twice, and now I am headed to Dubai for the Arabian Travel Market (ATM). These international shows are helping me build my international profile and networks.

Uganda ready to sign Africa open skies plan.

Uganda is keen to sign the Single Africa Air Transport Market protocol, ending years of fence-sitting.

Authorities in Kampala indicated this week that the Uganda will join the open skies regime in the next financial year. “We are left with approval by Cabinet. Once that is done, we will be good to go,” said Fred Bamwesigye, director-general of Uganda Civil Aviation Authority (UCCA) at a meeting in Kampala.

Mr Bamwesigye, who represented Works and Transport Minister Gen Edward Katumba Wamala, said Uganda’s reluctance to join the Single Africa Air Transport Market (SAATM) since its launch in 2018 was due to a need to shield its national carrier from competition.

Other considerations were invested in and build new infrastructure such as the Kabalega International Airport, to support traffic numbers resulting from liberalization; improve Entebbe International Airport to requisite standards as well as reorient the regulatory regime, which was inward-looking. “The idea to join has always been positive, but we had to first streamline our internal processes so that we go there when we are ready,” he said.” Now, we have an airline, and we must enable it to get more frequencies through SAATM. Uganda Airlines is flying to Nigeria, Mumbai, South Africa, the UAE… So, why not?” Danny Barongo, director for safety, security, and economic regulation at UCCA, said internal processes included three consultative meetings with stakeholders and with continental industry regulator to draft an agreement.

Accession to the “solemn commitment” would see Uganda ease past Tanzania, whose government has indicated that it will not join the liberalized air space plan for another five years, but it will still lag behind Kenya, Rwanda and 13 other African countries which, last year, agreed to launch and pilot SAATM flights.

Aviation expert Adikiny Olwenge, who is also the team leader for air transport at the Comesa, says there are benefits for airline operators as it opens up routes through 5th Freedom, which increases air transport connectivity.

Due to the limited number of operators, this benefit is not trickling down to the passengers because of the dominant nature of such airlines, but only liberalisation that can assure new entrants that they will realise healthy competition since SAATM has the necessary instruments to control competition.

even among the 37 countries that have signed up to the single air space regime, the same deep-seated fears and protectionism abound. “Most of the countries that have acceded to SAATM have the notion that it SAATM will kill their national airlines. That’s why we are having the awareness program for countries in Eastern Africa, Southern Africa, and Indian Ocean regions,” Mr Olwenge said.

Source: MSN.

Arabian Travel Market to kick off on May 6 in Dubai

According to data from Deloitte, Dubai is leading the regional hospitality markets with a strong outlook for 2024.

The upcoming edition of Arabian Travel Market (ATM), a premier global event in travel and tourism, will serve as a pivotal gathering for hospitality stakeholders from 6th to 9th May at the Dubai World Trade Centre.

According to data from Deloitte, Dubai is leading the regional hospitality markets with a strong outlook for 2024. The city now offers more hotel rooms than major capitals such as London, New York City and Bangkok, and as of this month, Dubai has a hotel room capacity of over 150,000.

Data from the Dubai Department of Economy and Tourism (DET) showed that the city welcomed 17.15 million overnight visitors during 2023, with the average length of stay also increasing. According to Deloitte, occupancy peaked at 88% in February.

“As the hospitality landscape in the GCC region continues to evolve, the data paints a compelling picture of growth and opportunity. ATM 2024 will feature a wide range of hospitality brands from around the world, and we are pleased to report that there has been a 21% increase in exhibition space dedicated to hotel brands this year, demonstrating strong interest and demand,” said Danielle Curtis, Exhibition Director ME, Arabian Travel Market.

Source: Zawya

Hyper-personalization: Will it contribute to sales and the travel industry in 2024?

As hyper-personalization goes beyond the usual strategies that have been used so far to benefit travel needs, there are advances in artificial intelligence and machine learning that may be able to provide the necessary services that travelers need.

Martin Eade from travel search and booking technology provider Vibe believes there’s a lot riding on this. “This is the holy grail of personalization and the first company to get this right will have a real first mover advantage. After all, why would customers switch from a hotel or airline that can anticipate their needs before they even know them themselves?”.

“The aim is to create strategies that make each guest feel special and unique, instead of feeling like a faceless member of a generic market segment. But before companies can achieve hyper-personalization, they need to shift their focus from the product to the client, developing a customer-centric strategy. Harnessing data will help them to understand exactly who their clients are, how they behave, and what they expect when they come to stay at a hotel, or travel on a specific airline.” commented Rubén Sánchez, CEO of the leading hotel revenue management platform BEONx.

Another way artificial intelligence can enable hyper-personalization is via automation. “Valuable, quick ‘recipes’ for automation will allow hoteliers to create predictable, reliable processes so they take their hands off keyboards and create more unique human-to-human interactions. At Cloudbeds, we’re building toward a world where AI-powered automations check out guests, trigger emails for last-minute reservations, add notes for housekeeping when a VIP guest arrives, and create in-depth reports with insights that drive better decisions. When a hotelier’s days become less manual, their guests’ personalized experience will soar.” said Adam Harris, Co-Founder and CEO of Cloudbeds. At the same time, Mr. Harris believes that hospitality technology platform powers more bookings and happier guests for independent accommodation operators around the world.

Gareth Matthews, Chief Marketing Officer at global travel distribution provider Didatravel thinks the industry might finally be in a position to offer elements of this to travelers in 2024.  As a final thought Craig Everett, Founder and CEO from Holibob, the experiences tech provider to tourism boards and online travel sellers, comments that hyper-personalization might lead to a related new trend: hyper-localisation. “Not only do these new technologies empower travel companies to develop a more intricate knowledge of their traveller, but they also fast-track deeper contextual understanding of their interests in relation to their destination. This has the opportunity to unlock a level of hyper-local, hyper-relevant online recommendations that could finally push the experiences sector into the online realm.

Source: Money-Tourism.gr

British Airways Partners with Amadeus for Aviation Retailing Transformation.

Amadeus’ next-generation technology will deliver simplicity, agility and an improved customer experience.

The agreement is a milestone for the aviation industry on its path to modern retailing and the use of dynamic Offers and Orders

The agreement enables British Airways to deliver on its ambition to be at the forefront of retailing transformation.

British Airways has selected Amadeus as its technology partner and Amadeus Nevio, a new portfolio of modular solutions built on open and AI technology, to deliver the airline’s Offer and Order strategic goals.

The partnership will see British Airways and Amadeus collaborate on the design of Nevio’s Offer and Order capabilities, designed to meet the needs of modern airline retailers. Nevio’s Offer suite will facilitate more dynamic products and bundles, whilst Dynamic Offer Pricing is being rolled out to enable real-time contextual pricing options based on marketplace dynamics. A suite of Digital Experience tools will underpin a user-friendly booking experience and streamline servicing, including disruption, on any device or channel.

Working together these will produce highly relevant, personalized customer offers, and deliver a best-in-class retailing and servicing experience for customers.

Built around IATA Offer and Order principles, this totally new, open, modular platform benefits from the latest advances in AI and will help the carrier build demand, differentiate itself in the market and drive value across its entire business at speed.

Maher Koubaa, Executive Vice President Travel Unit and Managing Director EMEA, Amadeus, said: “We see Amadeus’ partnership with British Airways as truly transformative. We’ve been working closely with British Airways for more than 20 years and we’re delighted that the airline has once again agreed to be a driver customer to shape the future of the aviation industry. The milestone partnership unveiled today is a significant step in our journey to making modern retailing a reality, with the deployment of rich, dynamic, personalized offers and next-generation order management.”

Colm Lacy, British Airways’ Chief Commercial Officer, said: “At British Airways we are on a journey to become a world leader in airline retailing and transform our digital customer experience, all underpinned by our £7bn investment to transform our airline. Alongside our partners at Amadeus, British Airways will be able to collaborate on the design of the latest technology to enhance our business processes with greater agility, and help us anticipate the needs of modern, digital travelers, providing them with exceptional experiences across their journey.”

Amadeus’ partnership with British Airways showcases a commitment to support an ambition on the part of the International Air Transport Association (IATA) to create a wholly Offer and Order based retailing environment by 2030. The open platform technology being developed by Amadeus enables the airline to be innovative in its approach to retailing and revenue opportunities and is designed to grow with the airline’s business ambitions.

Source:   Breaking Travel News