Airline tie-up for Kenya and South Africa: possible rewards, and risks

Africa has 357 airlines, the top 10 of which carried more than 60% of traffic. This reflects the fact that many airlines on the continent are very small: some have as few as two aircraft. Between them the airlines carried 95 million passengers in 2019, according to Routes, an online source of information on route announcements.

Airlines operating on the continent face particular challenges.

Firstly, the industry has to contend with huge disparities in economic and air transport development. There is also an uneven distribution of international air passenger traffic across regions and within countries. The traffic is predominantly centered in a few hubs in North, East and South Africa; and in the large and medium-size cities.

Other challenges include high costs of operation, market protectionism as well as safety and security concerns.

There are very few profitable African airlines. In 2020, only the Ethiopian Airlines made a profit in the continent. And with financial woes compounded by COVID-19, it is likely many more airlines will go under.

Two of the continent’s biggest carriers – South African Airways and Kenya Airways – are under financial stress. Both have made significant losses over the past few years and lost market share and destinations to competition. South African Airways came close to being wound up, but for its part Kenyan Airways reported losses of $333 million for the 2020 financial year.

In November, the two national airlines signed a Strategic Partnership Framework, formalising their plan to set up a pan-African airline in 2023.

In my view the partnership will only succeed if certain conditions are met. The two most important ones are that, firstly, there must be strong national and political agreement and will. But, secondly that the tie-up must be driven by the private sector.

My recent research on Air Afrique’s failure found that the airline was doomed by conflicting national objectives and some of the 11 participating countries were unhappy with what they called a subordinate role.

The case for a partnership

A range of academic studies show that alliances affect the production costs of participating airlines through economies of scale (by means of joint operations of air and ground services), increased traffic density (through network expansion and additional traffic feed) and scope (through increased reach and efficient connections).

Joint ventures, have been, and will continue to be, the key in the future development of airline business. Air France and KLM are good examples why airlines are better off working together. Both have experienced significant growth since getting together in 2004.

Some of alliance arrangements may lead to a reduction in costs and increased efficiency. But they do not necessarily lead to a reduction in competition in the market.

Apart from these benefits, an alliance between South African Airways and Kenya Airways would be good for a number of reasons specific to Africa.

Firstly, it would help them overcome some of the existing market challenges, such as market access restrictions, increased competitions from major non-African airlines such as Turkish Airlines, Emirates and Europeans carriers.

Secondly, the alliance could take advantage of a return to pre-COVID travel levels. The International Air Transport Association anticipates a full return to 2019 air traffic levels in late 2023.

And it’s estimated that air transport will grow on average by 3.2% over the next decades in Africa and by 4.8% if African States implement the Single African Air Transport Market.

Thirdly, it would enable them to create and encourage a market services specialisation among airline operators. Airlines may specialise on feeder services and fly destinations with smaller demand and catchment areas. An example of this type of specialisation include the interlining agreement between Ethiopian and Airlink.

In my view, the cooperation deal would also improve the financial viability of the two national airlines. They could pool maintenance services and reduce costs by pooling purchases, sales and financial transactions. It would boost customer volumes if cost savings were passed on to customers by means of lower fares.

Introducing services in the South African market would be a great addition for Kenya Airways and vice versa. With their hub-based model, (a hub is a central airport that flights are routed through), cooperation will help to boost the route networks of both airlines across Africa.

Why alliances fail

Many alliances don’t achieve the desired outcome. Examples include KLM – Alitalia, and the European Quality Alliance which brought together Air France, SAS and Swissair.

Alliances fail for various reasons. Studies show that ineffective governance, insufficient quality of alliance members and internal competition in the alliances are the most common reasons.

Other studies show that more than 50% of strategic alliance fail due cultural differences, mistrust or poor operational integration.

In the case of Africa, the two airlines have to contend with the fact that there isn’t a single African air transport market. Most of the continent’s 54 countries have their own national arrangements or have under-performing state-owned airlines, resulting in protectionist policies.

There is hope that this will change. The Single African Air Transport Market, which by November last year had been signed by 35 countries, envisages a share aviation space. This would enable eligible airlines from one African state to fly into another using only a prior notification procedure.

But there’s a great deal of work that still needs to be done for this to become a reality.

A number of other factors could stymie the proposed alliance.

A big one is the governance structure, which is the oversight required to make and implement decisions essential to the success of an alliance. Elements of governance include legal form, communication structures, cultural differences, trust and commitment.

Yet another factor will be the extent to which the two governments allow efficient decision making to happen. Airline managers should be left to select a course of action – and then to get on with it. This could be difficult given that the state owns substantial stakes in South African Airways; same case with Kenya Airways where the Kenyan government’s share holding is 48.9%.

Other factors include trust, transparency and communication about what both airlines do together and what they don’t do together. Establishing trust and ensuring that both airlines understand each other’s goals and objectives and that they are the same is key.

Recipe for success

A strategic alliance is similar to a marriage. In most cases there is no perfect match. To be successful partnerships must be nurtured and well managed. Mapping out all the stakeholders that are relevant to the story and are going to help the partners achieve the key performance indicators set out in the alliance is paramount.

In my opinion, setting clear performance measures is important, as they will set the partners on a path that is measurable.

Source: The Conversation

Expo 2020 Dubai legacy site to become UAE’s first ’15-minute city’

The Expo 2020 Dubai legacy site will transform into a residential community once the world’s fair is over — with cycling the main method of transport.

District 2020 will become the country’s first “15-minute city”, meaning it will be possible to walk or cycle from end to end without the need for a car.

David Gourlay, director of architecture for District 2020, the name of the legacy site, took visitors on a cycling tour of the site on Wednesday. There is already a major focus on its future use, he said, with only 56 days to go until its grand finale.

“With Expo 2020 Dubai ending on March 31, we hosted this tour to highlight how the site will evolve into a fully integrated community, and a 15-minute city that offers workers, residents and visitors everything they need in close proximity,” he said.

“A big part of District 2020’s infrastructure is centred around health and well-being with the aim of promoting an active and balanced lifestyle.

“The site will feature smart mobility solutions that encourage sustainable and flexible means of movement, allowing people to travel safely and conveniently between their office and home.

“This includes a range of mobility options that link the site, such as a dedicated autonomous vehicle route, a 10-kilometre cycling track, interconnected, wide pedestrianised pathways and a 5km jogging track.”

Mr Gourley spoke after an event at Expo’s Health and Wellness week. Examples from the International Well Building Institute (IWBI), Copenhagenize Design — an index providing a ranking of bicycle-friendly cities — and the Swedish Public Health Agency were also featured.

The Expo 2020 Dubai site forms of large part of Dubai’s 2040 Urban Plan.

Much of the city’s physical expansion to accommodate a projected population of 5.8 million is focused in the southern part, with expanded suburbs around Expo and Silicon Oasis.

Once the world’s fair draws to close on March 31, work will begin on transforming the $8 billion site into a residential and commercial community. It is estimated that about 80 per cent of the structures will remain in some form.

The UK has already said it will open a hydrogen innovation centre with the UAE on the legacy site. Italy’s government said it will run a “renaissance” legacy project at the site to preserve archaeological artefacts and art recovered from war zones.

Speaking to The National shortly before the world’s fair began, chief experience officer Marjan Faraidooni said some of the largest buildings on site, such as the Mobility pavilion, were built with the future in mind.

“When we thought about the buildings, we automatically thought about what these buildings would be doing after the event is over. For this particular one — Mobility — the legacy is very flexible,” Ms Faraidooni said.

“We have worked closely with the architects on a design that allows us to shift and repurpose it as a commercial office building.”

Source: The National News

Nairobi enlists Seabury to restructure Kenya Airways debt

The Kenyan Government has tasked Seabury Consulting, part of Accenture, to help Kenya Airways evaluate options to restructure its debt. The retention of an international aviation consultant to prepare an in-depth financial assessment of Kenya Airways was highlighted as essential for the country’s state-owned enterprises (SOE) strategy in a report by the International Monetary Fund (IMF) in June 2021.

“Given the special circumstances and uncertainty facing the global airline industry, Kenya Airways has retained an international aviation expert to assist in defining a set of strategies for its future. Kenya Airways has experienced losses in recent years and faces significant future challenges. Sector-specific expertise will contribute to a better understanding of major trends in the regional and local aviation market, the formulation of a viable business model for Kenya Airways and ensure the consideration of all least cost alternatives for the Exchequer,” the IMF said.

Chief Executive Officer Allan Kilavuka was not immediately available for comment.

The move comes as government plans to inject another KES26.56 billion shillings (USD233.7 million) into the debt-ridden carrier and other parastatals, according to supplementary budget estimates by the National Treasury presented to Parliament.

This comes on top of KES53.4 billion (USD470 million) in direct budget support already allocated to the airline for the fiscal year ending June 2022, with the government having promised to absorb KES92.5 billion (USD814 million) of its debts accumulated by the end of 2020.

The extra allocation to the airline and other parastatals constitutes the highest of the National Treasury’s extra spending of KES108.5 billion (USD954.9 million) in the fiscal year ending June 2022, aimed at alleviating unforeseen expenditure due to a drought in parts of the country, security, a petrol subsidy, payments for COVID-19 vaccines, and a general election in August, Treasury Cabinet Secretary Ukur Yattani told the Kenyan Parliament. It also represents a 3.3% increase in the national budget presented in April 2021, thus raising the country’s fiscal deficit from 7.5% of gross domestic product (GDP) to 8.1%, reported Business Daily.

Kenya’s Business Daily reported the airline needs funds for the maintenance of grounded aircraft, payment of salaries, and the settling of utility bills, and to ease the effects of the COVID-19 pandemic on travel demand. Kenya Airways is at risk of running out of funds amid reluctance by commercial banks to extend further liquidity.

The government, which owns 48.9% of the airline, last year decided to reverse earlier plans for its renationalisation.

Source: Ch-aviation

Travel is back, so are scammers: Here’s how to not get scammed

You can feel it in the air, read it in the newspapers, see it on social media: Travel is back. After nearly two years of stop-and-go travel, with countries banning all visitors and tourists seen as the carriers of the plague, evidence supports that, in the short term, travelers are testing the waters.

Inexpensive airfares, both in economy and business classes, have receded; in fact, business travel between Israel and the United States has returned to pre-pandemic levels.

It’s a combination of both the need to make a personal connection, which Zoom cannot provide, coupled with the huge success of Israeli companies raising unheard-of funds and the compulsion to travel to the US to showcase their products.

A recent sit-down with Tom Lattig, the managing director of EMEA Sales at American Airlines was illuminating. American Airlines has said it is confident business travel will catch up with leisure travelers this year. It now expects a full business travel recovery in 2022. Lattig was grateful for how the airline returned to the Israeli market after a lengthy absence and is confident that when it starts flying from Dallas to Tel Aviv in the spring, the planes will be filled with both leisure and business clients.

El Al, while trying to get authorization to purchase Arkia, Israel’s own low-cost carrier, is returning to Boston next month and expending large amounts of energy in persuading its corporate clients to return to it. Delta already announced its entry into flying from Boston to Tel Aviv, and both airlines seem to believe that targeting Beantown will increase their coffers.

United Airlines is still head and shoulders above the other foreign carriers when it comes to flying nonstop to cities in the US. With twice-daily flights to Newark and flying to San Francisco and Chicago, it will continue to be at the top of the totem pole both in revenue and numbers of passengers, when all the data are compiled.

I WANT to focus, though, on an area that gets short shrift. In Israel we have been hearing about outlawed software and illegal police hacking of phones and computers. Fraud is one thing the pandemic didn’t shut down. Security experts remind travel agencies and travelers to stay on top of protecting their data as travel resumes. So, let’s discuss data fraud.

Most travelers are not even aware of what happens to their travel data when they book business or leisure trips. We shouldn’t assume the trip gets booked at the travel agency and that’s the end of the data journey. In reality, your data may be forwarded to several suppliers, including airline, hotel, rental car, rail, loyalty program providers and others.

For example, when a ticket is booked with a credit card, relevant information is shared with the credit card company and billing office. If you make a duty-free purchase in the airport, the store captures your name, airline ticket information (e.g., departure and arrival locations and times), your credit card number and the description of your purchase. If you’re traveling to a destination where your travel data must be sent in advance so that you may enter, your data are shared with authorities and organizations of the respective country.

The point is your data are being collected, processed, used and stored multiple times, and are vulnerable to attack or compromise in each situation. A best practice for companies and individuals is to always find out how the travel agency protects data against three basic threats: loss of availability, reputability and confidentiality.

Companies and individuals should expect travel agencies to provide a fully integrated and audited security management system for threat protection.

In our company we are well aware of so-called CEO Fraud messages. The sender poses as a member of management and tries to get an employee to perform a certain action, such as transferring a certain amount of money to a certain account. In early 2021, a fraudulent caller pretended to be a CEO and used a phishing email to convince a travel agent to book multiple round-trip flights. 

Often, successful attempts are made to exploit the willingness of an employee to help his boss.

We all need to be on the lookout for phishing or fake emails or messages to trick people into falling for a scam. Detecting the emails has become much harder. The scammers are intelligent, and illicit programs are designed to bypass antivirus detection products. It remains a game of cat and mouse between the scammers and the information security industry.

When taking a trip, keep these four tips in mind:

Don’t log in to your personal bank accounts over free public Wi-Fi hot spots. The information is vulnerable to interception.

  1. Don’t divulge travel dates and locations on social media. Go Paperless. Keep itineraries and travel documents on your password-protected mobile device.
  2. Don’t talk loudly about your travel plans in public places like the hotel bar or on the train. You would be amazed at how much information can be gleaned simply by listening.
  3. Be on the lookout for shoulder surfers, anyone glancing over your shoulder to steal information.

It’s important to understand that the crooks who prey on tourists may be part of major crime rings.

Bound for Europe this spring? Don’t let a crook ruin your adventure by running off with your cash. As travel restrictions ease, people should remain vigilant while abroad.

While tourist scams can occur in any country, here are some of the techniques commonly employed by con artists in Europe to get their hands on your valuables, according to travel experts and law enforcement.

The spill that’s not accidental. Pigeon poop – real or fake – or ketchup, ice cream, coffee, or something else is spilled on you. Or thrown at you. Someone will approach you and offer to help clean you up. Another person then picks your pocket while you are distracted.

The panhandler’s plastic cup. Some beggars place a clear plastic cup in the path of pedestrians, hoping they inadvertently kick over the cup and send coins skittering. The goal: a guilt-tripped donation. Assume beggars are pickpockets.

All over the world, there is the tried-and-true crush-and-grab on the subway. Several people swarm you as they try to get on or off a train car and, as they push you, pick your pockets. Another tactic is grabbing the purse of a passenger sitting by the door and hopping off as the doors are closing. Find a seat away from the doors and minimize access to your pockets and purse.

The list goes on, as some travelers are probably rusty when it comes to trip planning, and those looking to take advantage of that will be out in force.

In the US the Better Business Bureau is sending out a warning: “Unfortunately, during times when we’re more stressed out, especially during the pandemic, there are people that are going to jump right in and take advantage every time,” said Amy Rasor, Better Business Bureau Fort Worth regional director. “Any time you feel that gut instinct, it’s pretty much telling you what to do.”

The No. 1 scam remains third-party booking site scams. If you book your airfare, hotel or other travel through a third-party website, be sure to use caution. BBB Scam Tracker continues to receive reports of scammers pretending to be online airline ticket brokers. In the most common version of the scam, travelers pay with a credit card and, shortly after making the payment, receive a call from the company asking to verify name, address, banking information or other personal details – something a legitimate company would never do.

AS YOU are booking a trip, make sure it is from a site with a web link that has “https” in the address bar. The “s” stands for secure. It will also have a lock symbol displayed in your Internet browser to confirm that any information you type in will be secure. Avoid wiring money or using a prepaid debit card.

Pay for everything with a credit card so you can easily dispute it if anything happens.

Before making a final payment, get all the details of the trip in writing. Details should include the total cost, restrictions, cancellation penalties, and names of the airlines and hotels.

Review and keep a copy of the airline’s and hotel’s cancellation and refund policies and the travel agency’s or booking site’s cancellation policies. I reiterate that if your travel consultant doesn’t inform you before you purchase what the cancellation and change fees are, make sure to ask about them. Knowledge is power.

Do I believe we’ve seen the end of the pandemic? Of course not. Do I believe that more and more individuals and companies and countries are coming to terms with having to live with COVID-19? Yes.

Passover and Easter will see planes heavily booked, hotels bursting at the seams and Israel filled with a menagerie of tourists. And just like in Europe and the US, where the travelers go, the criminals are one step ahead of them.

Travel smart, travel secure; because this spring, travel you shall.

Source: The Jerusalem Post

IATA Wants Travel Bans Dropped As COVID-19 Becomes Endemic

The International Air Transport Association (IATA) continues its campaign to reboot the airline industry and is again calling on governments to relax travel restrictions further as COVID-19 evolves from the pandemic to the endemic stage. IATA wants all travel barriers (including quarantine and testing) removed for fully vaccinated travelers.

“With the experience of the Omicron variant, there is mounting scientific evidence and opinion opposing the targeting of travelers with restrictions and country bans to control the spread of COVID-19. The measures have not worked,” said IATA’s Director General Willie Walsh.

“Today, omicron is present in all parts of the world. That’s why travel, with very few exceptions, does not increase the risk to general populations. The billions spent testing travelers would be far more effective if allocated to vaccine distribution or strengthening health care systems.”

Airline capacity still lagging around the world

According to airline analytics consultancy OAG, global airline capacity this week (measured by the number of available seats) is now 25.5% behind the same week in 2019. However, the current capacity is tracking above the equivalent weeks in 2020 and 2021. The bulk of the current capacity is in domestic markets, currently just 11% below the comparable 2019 period. International capacity remains 48% down on the equivalent 2019 period.

Outright border bans in some countries and complex and costly testing and/or quarantine regimes in other countries can make international travel an unattractive proposition to most travelers. That’s having direct flow-through effects on airlines.

Except for Central and Western Africa (where overall airline capacity has increased 4.8% compared to the same week in 2019), current available capacity continues to lag 2019 levels in every other airline market worldwide. In some markets, including Central and Upper South America, there is a relatively small, single-figure gap. In key markets like North America, Western Europe, and North-East Asia, capacity is currently down by 12.5%, 36.5%, and 20.6%, respectively.

Regional airline organizations echo IATA’s view

The biggest regional laggards are the South East Asian and South-West Pacific markets, where capacity is down 47.1% and 49.9%. Association of Asia-Pacific Airlines Director-General Subhas Menon says this is due to strict border measures imposed throughout the region and the emergence of the omicron variant. Mr Menon is singing from the same songsheet as Willie Walsh.

“For meaningful recovery to take place, border restrictions would need to be eased on a consistent basis, and the current multi-layered travel requirements streamlined and simplified for travelers,” he says.

IATA gets behind recent research studies

While there is a clear commercial imperative for Mr Walsh’s 290 member airlines to boost the amount of flying they do, IATA cites a recently published study by Oxera and Edge Health that demonstrates the minimal impact of travel restrictions on controlling travel restrictions the spread of omicron.

The study was specific to the UK. However, it found that the absence of any on arrival testing measures for travelers would have seen the omicron wave peak seven days earlier with an overall 8% increase in cases. Critically, now that omicron is highly prevalent in the UK, if all travel testing requirements were removed, there would be no impact on omicron case numbers or hospitalizations in the UK.

“It is clear that travel restrictions in any part of the world have had little impact on the spread of COVID-19, including the omicron variant. The UK, France, and Switzerland have recognized this and are among the first to begin removing travel measures. More governments need to follow their lead,” said Mr Walsh.

IATA’s Director General argues other governments removing barriers to travel will not only help normalize the airline industry, but it will help the world learn to live with COVID.

Source: Simple Flying

African airlines lost a collective $8.6 billion in 2021 due to travel restrictions caused by COVID-19

According to an updated report by the African Airlines Association (Afraa), the COVID-19 pandemic continued to hammer Africa’s aviation industry in 2021, resulting in an estimated $8.6 billion revenue loss.

While the figure is less than the $10.21 billion revenue loss recorded by the sector in 2020, it did mark a 49.8% decline when compared to the revenue recorded by the sector prior to the pandemic in 2019.

The report blamed the revenue loss on the stringent travel restrictions placed by governments, in a bid to contain the Coronavirus. While the restrictions were well-intentioned, they also inevitably made it impossibly for African airlines to operate optimally.

As a matter of fact, the traffic volume from January through to December was 42.3% less than what was recorded in 2019.

“Across Africa in general, passenger traffic volumes remain depressed due to the unilateral and uncoordinated travel health restrictions imposed by some governments following the outbreak of the Omicron variant of COVID-19.

“Airline revenues have remained low with many operators battling with cash-flow issues. Full-year revenue loss for 2021 is estimated at $8.6 billion, equivalent to 49.8 per cent of the 2019 revenues,” said a part of the report.

The Afraa report further noted that the ongoing political upheaval in Ethiopia also contributed to the loss because traffic volumes into the Horn of Africa country contracted, particularly between November and December last year.

Do note that during the year under review, only three African airlines were able to continue with their international routes expansion, the report said.

Source: Business Insider Africa

More countries reopen to travelers, signaling a big shift in pandemic thinking

Another day — another border reopens.      

In the past two weeks, a slew of countries announced plans to reopen or relax border restrictions. These include places that have maintained some of the strictest pandemic-related border controls in the world. 

The announcements come on the heels of a record-setting period of global infections. According to the World Health Organization, Covid-19 cases hit a new peak worldwide in late January, with more than 4 million cases registered in a single day. 

However, many countries are signaling that they can’t economically afford — or are no longer willing — to stay closed.

The pervasiveness of the omicron variant, which started spreading in countries — both open and closed — late last year, led people to question the utility of locked border policies.

In addition, more than half (54%) of the world’s population is now vaccinated, according to Our World in Data. Medical treatments can successfully thwart and treat severe infections. And, many experts are now “cautiously optimistic” — as top American medical advisor Dr. Anthony Fauci has stated — that a new phase of the pandemic may be within reach.

Australia

Arguably the biggest announcement of the past week came Monday, when Australia declared plans to reopen to vaccinated travelers from Feb. 21.

The news signaled the end to “Fortress Australia,” a moniker applied to the country’s controversial closed border policy that locked out foreigners and citizens alike.

The economic toll of Australia’s insular border policy was highlighted in January, when soon after backpackers were granted permission to enter, Prime Minister Scott Morrison pledged to refund some $350 in visa fees to those who moved swiftly. As it turned out, the about-face toward “working holiday maker” visa holders was part of an effort to reduce severe labor shortages.

Darryl Newby, co-founder of the Melbourne-based travel company Welcome to Travel, said the pandemic “not only affected the travel sector but every single industry” in Australia.

Pressure mounted when Covid infections skyrocketed in December, leaving an open question as to the purpose of keeping vaccinated and tested travelers locked out.

“Negative sentiment,” which began showing up in market research, may have been another factor, according to The Sydney Morning Herald. The article quoted Tourism Australia Managing Director Phillipa Harrison as saying the country went from being “envied” to “ridiculed” over its border policies, with some fearing lasting damage to Australia’s touristic appeal.

The state of Western Australia, home to Perth, is not reopening to either foreigners or Australian tourists yet. It scrapped plans to reopen amid a rise in Covid cases in January.

New Zealand

Another so-called “fortress” announced plans to welcome back vaccinated international visitors.

Unlike Australia, New Zealand last week outlined a five-step phased reopening plan that won’t allow international travelers to enter until July, at the earliest. Vaccinated travelers must also self-isolate for 10 days upon arrival.

With some exceptions, the plan first welcomes citizens and residents to enter later this month, if they are traveling from Australia. Citizens and residents coming from other places, plus eligible workers, can enter in mid-March, followed by some visa holders and students in mid-April.

Vaccinated travelers from Australia and those from countries who don’t need visas — including those from Canada, the United States, Mexico, the United Kingdom, France, Germany, Israel, Chile, Singapore and the United Arab Emirates — can enter from July. Others will be allowed to visit starting in October.

Philippines

After closing its borders in March 2020, the Philippines announced plans to reopen today to vaccinated travelers from more than 150 countries and territories.  

The country suspended its color-coded country classification program in favor of opening to vaccinated travelers who test negative via a PCR test. Facility-based quarantines were also replaced with a requirement to self-monitor for seven days.

Covid cases in the Philippines peaked last month, with more than 300,000 daily cases at one point. Cases dropped as quickly as they rose, with 3,543 confirmed cases in the past 24 hours as at Feb. 10, according to the WHO.

Despite the surge, the Philippines’ Department of Tourism indicated the decision to reopen was related to economic hardship and, possibly, to match the policies of other Southeast Asian countries.

“The Department sees this as a welcome development that will contribute significantly to job restoration … and in the reopening of businesses that have earlier shut down during the pandemic,″ said Tourism Secretary Berna Romulo-Puyat in an article on the department’s website. “We are confident that we will be able to keep pace with our ASEAN neighbors who have already made similar strides to reopen to foreign tourists.”

Bali 

Despite rising infections, Bali, Indonesia, opened to vaccinated international travelers last week.

“It is known that currently the positivity rate is already above the WHO standard of 5% … the number of people who are checked and tested on a daily basis has also increased significantly,” according to a news release published on Jan. 31 on the country’s Coordinating Ministry for Maritime and Investment Affairs office.

Yet the decision to reopen to international travelers — which has been postponed in the past — was made to “re-invigorate Bali’s economy,” according to the website. 

Travelers face a five-day quarantine requirement, though they can isolate in one of 66 hotels, which include many of the island’s well-known luxurious resorts, such as The Mulia Resort and Villa and The St. Regis Bali Resort.

Bali, however, isn’t reopening to foreign tourists for the first time. It opened last October to travelers from 19 countries. Yet few people turned up due, in part, to a lack of international flights and the island’s stringent entrance requirements.   

Malaysia

Malaysia’s National Recovery Council on Tuesday recommended that the country reopen to international travelers as early as March 1, according to Reuters.

Travelers are not expected to have to quarantine on arrival, similar to tourism policies enacted by Thailand and Singapore.

Nearly 98% of Malaysia’s adult population is vaccinated, according to the country’s Ministry of Health, with more than two-thirds using vaccines produced by Pfizer or AstraZeneca, and one-third on the Chinese-made Sinovac vaccine.

Malaysia may be on its way toward an omicron-induced case peak. A steep uptick in daily cases began two weeks ago and has yet to decline.

Relaxing travel restrictions

Countries that are already open to international travelers are moving to further relax entrance requirements.

Though Europe is the regional leader in new Covid cases according to the WHO, countries such as Greece, France, Portugal, Sweden and Norway have announced plans to drop incoming test requirements for vaccinated travelers — though some apply only to EU residents.

Last week, the islands of Puerto Rico and Aruba enacted similar measures.

Other places are moving in the opposite direction. After shuttering bars and banning some incoming flights in late January, Hong Kong this week imposed new restrictions, including limiting public gatherings to two people. The restrictions are causing citywide food shortages, inflated prices and a rising public anger, according to The Guardian.  

China also reinstituted strict measures ahead of the Winter Olympic Games, with lockdowns affecting some 20 million people in January, according to the Associated Press.   

Though both relaxed border restrictions, the Philippines and Bali also announced heightened local restrictions this year.

Source: CNBC Travel

Flight Centre trends report: ‘Travel agent is king’

Flight Centre UK’s 2022 report says the “travel agent is king” and bookings through agencies are expected to rise this year because of the complexities of travel in the Covid era.

More than half (54%) of Brits would choose to book through a travel agent, rather than independently, according to the report.

“Though the benefits of booking through a travel agent have long been recognised, the uncertainty of travel in this Covid-age has further cemented the value of an agent’s expertise,” the report said.

“Pandemic-era travel requires more emphasis on pre departure planning than ever before.

“Add to that, unexpected changes and cancellations due to outbreaks, reduced airline capacity and scaled down airline staff, makes having a one-stop shop service with a travel agent invaluable.”

Flight Centre said its UK travel agents have had “thousands of conversations with new customers looking for the help and support they just can’t get elsewhere”.

“This has driven hundreds of Trustpilot reviews, quoting how our Flight Centre staff have helped our customers,” it said.

“Since the pandemic began, the average age of our British customer has dropped from 53 to 51, as younger travellers have discovered that extra help and protection offered by an agent is missing when you book several components online.”

January 2022 has seen Flight Centre’s highest levels of enquiries and UK bookings since the start of the pandemic.

As well as the importance of agents, its 2022 Travel Trends Report highlighted how “flexibility is key” and beach holidays are the most popular type of break.

Reconnecting with friends and family and sustainable travel were other notable trends in the report.

Liz Mathews, managing director of Flight Centre UK, said: “This year is one of revenge travel. Travellers are itching to stick it to Covid-19 and will take great pleasure in boarding a plane and crossing borders in 2022.

“The pent-up demand from the last 22 months is bubbling over as people see an end in sight for this pandemic.

“And they want vengeance. Vengeance for all the cancelled holidays, missed weekends away, and the get-togethers they never got to plan.”

Source: Travel Weekly

This is what travel looks like as COVID-19 goes into an endemic phase

As we enter the third season of the pandemic, it feels like we have more questions than answers. That’s especially true for travelers.

There was hope that the vaccine rollout would mean worry-free jet-setting and reopened international borders, but the omicron variant disrupted those plans, with cases hitting record highs. Now that COVID-19 case numbers are falling again, there’s a positive outlook on the future.

In fact, Dr. Scott Gottlieb, the former Food and Drug Administration commissioner and a member of the Healthy Sail Panel, told travel agents during a conference call at the invitation of Norwegian Cruise Line Holdings that COVID-19 is quickly approaching “an endemic phase where this becomes a persistent issue, but an issue that fades into the background of our daily lives.”

Experts agree that COVID-19 will forever be part of our ecosystem, although the public health crisis will wane. Again, this leaves us with new, unanswered questions.

“I believe that as [COVID-19] becomes endemic, travel will return to something that feels more normal, but not all the way,” Dr. Brad Bowman, chief medical officer at Healthgrades (which is owned by TPG’s parent company, Red Ventures) told TPG.

“Because [COVID-19] is so much more than seasonal influenza, some protective and transmission measures will likely continue to be recommended.”

So, what does that mean long-term for travel as the pandemic morphs into an endemic? Here’s what the experts say.

Proof of vaccination or additional symptom questionnaires could become the norm

Right now, if you want to travel abroad, many countries require proof of vaccination.

After all, we saw the news of tennis star Novak Djokovic getting deported from Australia due to his vaccination status. However, countries like the U.S. don’t require proof when flying domestically.

Some destinations, such as India and the European Union, have created a digital platform that links your vaccination status with your travel information. This is meant to not only make it easier to fly but also help “ensure that restrictions currently in place can be lifted in a coordinated manner.”

That statement suggests there could be a time when vaccination status won’t matter.

Even if that doesn’t come to fruition and proof of vaccination remains a requirement for entry, travelers shouldn’t be that surprised. Currently, multiple vaccinations for everything from yellow fever to malaria are required to travel to certain parts of Africa. So, a world with a COVID-19 vaccine requirement is not that different from the one that existed before the pandemic.

What remains to be seen is if it will vary based on destination, a belief held by Dr. Pia MacDonald, senior director of applied public health research at RTI International. While MacDonald says it’s unlikely domestic travel will require proof of vaccination, she suspects that international travel would differ significantly.

“Lower- and middle-income countries that don’t have those excellent tracking systems or easy access to vaccinations could still have a vaccination mandate to protect their populations,” she said.

Bowman agreed, adding, “It’s not hard to imagine that safety itself could emerge as a premium class (i.e., vaccine passport class). Airlines will likely follow health care’s lead and adopt similar employee requirements.”

For travelers, it could morph into something where “symptom questionnaires could be added to the boarding and check-in process” instead of a vaccine mandate, according to Bowman.

Testing mandates could be seasonal or go away altogether

If you’ve traveled internationally at any point in the last couple of years, you know that COVID-19 testing is part of the process. As new variants have emerged, these requirements have shifted and changed over time, with the latest guidance for entry into the U.S. being a test taken within a day of arrival.

While studies have shown that testing helps reduce the rate of transmission, it will ultimately become “voluntary but strongly encouraged, especially in flight and in common areas,” according to Bowman.

MacDonald notes, however, that there will be a noticeable difference between domestic and international travel. Domestically, she believes a testing mandate is not likely. But, for travel abroad, she expects it to remain in place, though it could morph into something that greatly differs from the current testing requirement.

“The endemic phase is going to include this emergence of variants that are more or less dangerous,” MacDonald said, “so, there will be an ebb and flow of change that we will have to get used to in the same way we have for influenza.”

That means we could be required to test during certain times of the year when COVID-19 spikes, similar to the flu.

Or, testing could take on an entirely new meaning.

Instead of relying on COVID-19 tests, countries could lean more on biometric screening and other illness symptom tracking methods. We see this now in places like China, where your temperature is automatically taken when you enter the country.

“As a global travel community, we’ve built out more infrastructure for testing and monitoring,” MacDonald said. “More of that is likely to come to screen for [COVID-19], future variants and new viruses.”

Masks could remain a part of air travel, whether they’re mandated or not

Mask-wearing has become a point of contention in the U.S., though it’s been the norm in other regions like Asia long before the pandemic.

Right now, masks are required on airlines, but it’s clear many people are eager to see that mandate lifted.

As we move into the endemic phase, Dr. Anthony Fauci, the top infectious-disease expert for the White House, foresees mask-wearing as the norm on planes.

“It is conceivable that as we go on, a year or two or more from now, that during certain seasonal periods when you have respiratory-borne viruses like the flu, people might actually elect to wear masks to diminish the likelihood that you’ll spread these respiratory-borne diseases,” he said.

Likewise, Bowman believes “a significant number of staff and passengers will choose to wear masks,” though she does not think it will be mandated in the future.

Others, like MacDonald, envision a future that’s more like the testing mandate, where masks will be required at particular times of the year, with guidance varying by country. There’s the possibility it could eventually become permanently mandated, though that would likely take a long time.

“Look at smoking on planes,” MacDonald said. “That changed over time where certain countries still allowed it and others didn’t until it was permanently banned. Masking will also change over time, especially as travelers become more and more used to it.”

Bottom line

While there is still so much up in the air about the future of COVID-19, it’s likely to continue affecting travel, even after the pandemic transitions into an endemic. Pandemic travel requirements such as masks and symptom screenings are probably here to stay, though they may look different from current measures.

Much like other communicable diseases before it, COVID-19 may never completely go away. Only time will tell just how much measures to combat it will remain a part of our travels.

Source: The Points Guy

Travelport says updated desktop streamlines tasks for travel agents

Travelport says the latest updates to its Smartpoint desktop tool ease the process of comparing and booking complex tickets while facilitating post-purchase servicing by travel advisors. 

The company has also introduced a new portal called Trip Manager on the Travelport Plus platform, which gives travelers the ability to do some tasks, such as ticket exchanges. 

The enhancements, which went live last month, offer improved comparison shopping within Smartpoint’s Intelligent Storefront. Search results, for example, align products by airline, dividing them into five categories: basic, economy, legroom, premium and luxury.

The interface shows prices and also provides travel advisors with the capability to dig into deeper comparison content, where they can see more specifics of the various products, such as WiFi, meal offerings and policies/prices for checked and carry-on bags. 

Kyle Moore, Travelport’s global head of customer strategy and marketing, said Smartpoint’s automated Assisted Ticketing solution was improved. Travel advisors use the tool for post-purchase servicing of clients’ itineraries. The solution, he said, saves more than five minutes per involuntary ticket change transaction versus making those change manually. And refunds can now be processed in less than half the time it would take to process them manually. 

Travelport has also made enhancements to its Trip Quote tool. Moore says it is now easier for travel advisors to store a trip quote and apply mark-ups where appropriate before sending the offers to clients. 

The Trip Manager tool, meanwhile, is an evolution from Travelport’s ViewTrip function. Trip Manager has more self-service capabilities for travelers, including enabling exchanges.

“The self-service option for travelers using the new portal allows agencies to preserve resources while providing travelers an improved experience with the ability to easily add extras to their trip,” Travelport says. 

Moore said all of the recent upgrades are aligned with Travelport’s goal of evolving its merchandising capabilities to keep pace with the increasingly more complex fare products, including NDC-enabled merchandising. Travelport has entered into NDC content agreements with 16 airlines and is live with NDC-supported content from American, United, Qantas and Singapore Airlines.

Source: Travel Weekly