IATA: Air travel lower than pre-pandemic level, an overview of Corona cases right now

According to the International Air Transport Association, air travel demand is low compared to pre-pandemic levels. In fact, according to studies, it was 63 percent lower in May 2021. While the world is slowly reopening for travel, the World Health Organisation warms countries not to act in haste as that can have devastating results.

Britain reported more than 30000 cases for the first time since January on Wednesday, at a time when the government is looking to lower the restrictions. The country has said that it would provide genomic sequencing support to countries such as Brazil, Kenya, Nigeria, and Pakistan to help them identify the new variants. The world is currently worried about the contagious Delta variant, and France has reported that 40 percent of its COVID positive cases are Delta variants.

Portugal, on the other hand, has reported 3000 daily cases in the last 24 hours, while Coronavirus cases in Germany have increased after a decline for more than two months.

Closer home, Japan, the host of the Olympic Games, this year is expected to declare a state of emergency in Tokyo for 16 days before the Games begin. Indonesia is looking at a grim trend, as it reports 1000 deaths due to the virus for the first time. South Korea too has reported the second highest number of daily cases ever recorded.

Mexico reported the highest number of daily infections since February, while in the Middle East and Africa, Tunisia is struggling to contain the virus as it reports 8000 daily cases, and 119 deaths.

Source: TOI

Why are EU vaccine passes discriminating against Africans?

Only a system as complicated as the European Union’s could help finance the COVAX facility to make sure the rest of the world has access to coronavirus vaccines, while potentially raising barriers to entry to Europe on the grounds that its regulatory agency doesn’t recognize these same vaccines. This is exactly what the EU has done with the Digital COVID Certificate.

Launched on July 1, the pass aims to ease travel within and (in theory) to Europe for EU citizens and residents who are fully vaccinated or have recovered from COVID-19.

Currently, this easy-to-use vaccination passport — designed to spare travelers cumbersome and expensive quarantines or multiple PCR tests — is valid only for recipients of one of the four vaccines approved by the European Medicines Agency (EMA): Comirnaty (BioNTech-Pfizer), Janssen (Johnson & Johnson), Spikevax (Moderna) and Vaxzevria (Oxford-AstraZeneca).

Not included on this list of approved vaccines, however, is Covishield: the Oxford-AstraZeneca vaccine that was produced under license by the Serum Institute of India. As of July 2, the COVAX facility had distributed more than 95 million COVID-19 vaccines to 134 mainly low- and middle-income countries — the vast majority of them Covishield. Specifically, the India-made vaccine accounts for 96 percent of doses delivered in India and more than 90 percent of those given in Africa, according to the Africa Centres for Disease Control and Prevention.

The reason the Digital Green Certificate doesn’t recognize Covishield is that the vaccine does not currently carry market authorization within the EU, and its manufacturing site has not been assessed — both of which are required steps for the vaccine to receive EMA approval. The institute now states that it will submit a request for approval, but in the meantime, Covishield recipients are in limbo.

Were similar vaccine passports to become the norm for international travel, the Green Certificate could set a precedent that makes travel to Europe all but impossible for those who have been double vaccinated with Covishield.

The EMA does say that member countries are free to make their own decisions to accept travel certificates for vaccines that are not on its approved list. And under threat of reciprocal bans on entry to India for their nationals, 11 European countries have already signaled they will accept Covishield vaccinations as valid for travel. These include Austria, Belgium, Germany, Ireland, Slovenia, Greece, Estonia and Spain, as well as Schengen zone members Switzerland and Iceland. However, individuals will only be able to travel to these individual countries, not within the EU.

In the long run, these rules could be an economic own goal for Europe, which needs people to move for business and tourism. More immediately, it exacerbates vaccine inequality between industrialized and developing countries and undermines the call of all those who mobilized for a new, equal partnership. Furthermore, the EU move may fuel wider resistance to vaccination in the developing world.

Denying Green Certificate eligibility to Covishield effectively creates two classes of vaccines. It also sets the EU in opposition to the World Health Organization (WHO), which has approved eight vaccines against COVID-19. The lack of EU recognition for identical AstraZeneca vaccines presents even more of a double standard, as WHO and the EMA use the same criteria and methodology to assess vaccine safety and efficacy.

The world needs more vaccines, and fast. COVAX is supposed to be the international mechanism to immunize the global population, using vaccines that meet WHO standards. There are huge international efforts underway to increase the number of sites around the world that can produce vaccines, and Africa is the top priority because of its large population and limited manufacturing capacity.

The EU proclaims solidarity through vaccine doses exported, funds donated to COVAX and a new €1 billion initiative announced in May to help develop vaccine production capacity and medical technology in Africa. But for developing countries struggling to contain the virus and experiencing the greatest hit to their economies, the Green Certificate exclusion adds insult to injury.

Europe has already earned a yellow card for undermining global efforts to control measles and other vaccine-preventable diseases through its failure to tackle vaccine reluctance. Now it risks a red as its actions raise fears about COVID vaccines’ efficacy and increase hesitancy in places where people don’t have the luxury of choosing which vaccine they get.

Europe says it wants to be a trusted partner for Africa, supporting efforts for strategic autonomy in medical supplies. But warm words ring hollow if the medical supplies funded by Europe result in discrimination and exclusion.

By not recognizing Covishield and other WHO-approved vaccines for the Digital Green Certificate, the EU is setting a precedent and shooting itself in the foot, both ethically and politically. If this bureaucratic blunder is not fixed fast, it will do lasting damage to Europe’s credibility in Africa and across the developing world.

Source: Politico

Delta, Kenya Airways Ink U.S., Africa Codeshare Agreement

Delta Air Lines and Kenya Airways have inked a codeshare agreement that will enable both airlines to serve an extensive network while offering travel to a total of 39 cities across Africa, the U.S. and Canada.

With the new enhanced agreement, Delta customers flying nonstop on the airline’s services from New York’s John F. Kennedy International Airport to Accra, Ghana, will be able to connect with Delta-marketed codeshare flights to Monrovia, Liberia and Freetown, Sierra Leone flights served by Kenya Airways. Delta-marketed codeshare flights will also be available on Kenya Airways’ services from Nairobi to Cape Town, South Africa; Harare, Zimbabwe and Kigali, Rwanda.

On the other hand, Kenya Airways has placed its code on Delta’s services to Washington’s Ronald Reagan National Airport, offering customers increased access to the U.S. capital, as well as on flights to to Indianapolis, Indiana.

“Delta is the leading U.S. airline in Africa. Strengthening our partnership with Kenya Airways responds to customer demand for more travel choice between the continent and North America,” said Alain Bellemare, Delta’s E.V.P and President International. “These codeshare services will offer customers greater access to destinations in South, West and East Africa, rounding out Delta’s existing network of nonstop services to Accra, Dakar, Johannesburg and Lagos.”

Julius Thairu, Kenya Airways Chief Customer and Commercial Officer, added, “Kenya Airways and Delta Air Lines’ partnership remains central to our plans of offering the fastest connections to the Americas from our Nairobi hub and is in-line with our brand promise of enabling the sustainable development of Africa by providing access to different markets. In addition to Washington’s Ronald Reagan National Airport and Indianapolis, Indiana, other destinations we have within the codeshare are New York: Chicago O’Hare – Illinois, Denver – Colorado, Orlando – Florida, Miami – Florida, Raleigh Durham – North Carolina, Phoenix – Arizona, Charlotte – North Carolina.”

Delta will also make its return to South Africa with nonstop service between Atlanta and Johannesburg beginning August 1.

The airline will deploy its Airbus A350-900, marking the debut of one of Delta’s newest aircraft in its fleet between the U.S. and South Africa. The aircraft features the award-winning Delta One Suites and Delta Premium Select cabins, large seat-back entertainment screens and high-capacity overhead bins, among other enhancements.

With Delta’s partners operating across the continent, customers can make one-stop connections to 42 additional markets in 32 countries.

The airline currently operates nearly 20 weekly flights to its African markets, including daily service between Atlanta and Lagos as well as between JFK and Accra, and five-times-a-week service between JFK and Dakar. On July 8, Delta will resume four-times-weekly service to Lagos from JFK as well, with the airline restoring all its Pre-COVID African markets.

Source: Airline Geeks

New Covid variant dampens efforts to revive global aviation

Airlines continue to stare at a bleak future with another round of the Covid-19 variant that has seen carriers suspend flights or reduce frequencies to some of their destinations.

Health experts have warned that the Delta variant that was first discovered in India — is on track to become the most dominant version of the coronavirus worldwide with the World Health Organisation announcing that it has been detected in at least 92 countries.

Just last week, Kenya Airways announced it has cut its frequencies to Uganda because of high cases of Covid-19 reported there, leading to a total lockdown by the authorities.

Portugal, Spain and Germany have issued new travel restrictions in a bid to limit the spread of the contagious variant.

In June, Emirates Airline suspended passenger flights from Uganda to Dubai until further notice, responding to a UAE government directive which stopped Ugandans travelling to the region.

Rwanda Air too suspended flights to and from Entebbe International Airport.

“We have reduced flights from 12 weekly to nine. This is occasioned by the low loads as a result of the lockdown, as we continue to monitor the situation,” said Kenya Airways in an interview.

Uganda is one of the key routes for Kenya Airways, having the most frequencies in the region. Thus, low demand on the route is set to impact on the carrier’s earnings.

The emergence of Delta variant means a number of countries are set to impose more strict measures, a move that will force airlines to cut flights or suspend them all together.

From July 1, passenger flights from the UK were banned from landing in Hong Kong under new regulations to limit the spread of the Delta variant.

South Africa last week extended a night curfew and introduced a ban on gatherings, alcohol sales, indoor dining and some domestic travel for 14 days to mitigate a worrying surge in cases driven by the new variant.

Two local carriers in South Africa have also suspended their flights because of the pandemic and lockdown measures that have been put in place.

The imposition of lockdown is set to take another toll on airlines earnings even as the sector continues to struggle with low numbers.

IATA is projecting a post-tax losses of Sh5.1 trillion ($47.7 billion) in 2021 from their initial Sh4 trillion ($38 billion) projection in December.

“Financial performance will be worse and more varied this year than we expected in our December forecast, because of difficulties in controlling the virus variants and slower vaccination in some regions,” said IATA.

The variant will hamper summer bookings, which form the bulk of airlines earnings in a given year due to high demand for travel.

Sharp decline on summer bookings saw Kenya Airways losses nearly triple to Sh36.2 billion in the year ending December 2020 as the carrier sank deeper into the red following a slump in passenger numbers occasioned by Covid-19.

IATA, however, said cargo remains a very strong business for airlines in 2021 as the strong economy and restocking is driving an increase in share of world trade, with 13.1 percent growth in volumes, which is higher than the World Trade Organisation forecast growth for global trade of eight percent.

Source: Business Daily

East Africa: EAC in Bid to Reduce Cost of Air Travel

The East African Community (EAC) will this financial year prioritise harmonisation of air charges and taxes in a bid to reduce the cost of intra-EAC air travel, according to Mr Adan Mohamed, the Council of Ministers chairperson.

While reading the EAC 2021/22 budget, Mr Mohamed, who is also Kenya’s Minister for EAC, said the civil aviation and airports sub-sector, although there has been some delays, will focus on implementation of the EAC Upper Airspace Seamless Operations earmarked under the 2017-22 project.

During this financial year, he said, the region will implement strategies that seek to reduce the cost of intra-EAC air tickets and air operations.

This, Mr Mohamed noted, will be achieved through harmonisation of air travel related charges and tax regimes, which feed into the price of air travel.

EAC has one of the most expensive flight routes, with Entebbe-Nairobi taking the lead.

However, despite the high cost, air travel within East Africa has been growing, rising by 3.4 per cent in the past decade against a global rate of 5.5 per cent.

It is estimated that 43 per cent of air ticket prices in EAC comprise of regulatory charges and taxes, with regulatory fees accounting for up to 24 per cent.

According to a research commissioned by the East African Business Council about air liberalisation, it was found that harmonisation could lead to a reduction in air fares by 9 per cent.

The reduction, the report noted, would lead to a 41 per cent increase in frequencies, which in turn will stimulate passenger demand.

Mr Mohamed said to achieve this, EAC states must commit to implement the Yamoussoukro Decision as part of the Common Market Protocol, which is in line with efforts by the African Union Commission and the African Civil Aviation Commission to operationalise the Single African Air Transport Market.

Responding to the planned harmonisation, Captain Francis Babu, a renowned aviation expert, said regional flights should be considered as domestic, with an opportunity to be given particular subsidies.

Captain Babu also noted that all countries within the region institute different taxes on air ticket, noting there was need to standardise all these into one tax payable at a single port.

Expensive

According to Captain Babu, between Entebbe and Nairobi a ticket goes for an average of $380 (Shs1.3m) while between Entebbe and Dar es Salaam a flight costs between $400 and $500 (Shs1.4m and Shs1.7m) for economy class, which is slightly expensive for an ordinary traveler.

Source: The Monitor

Most COVID-19 Vaccines Donated to African Countries Are Not Authorised Under EU Travel Passport

Africa Centres for Disease and Prevention (Africa CDC) and the African Union (AU) have expressed their concern after it has been revealed that the EU Digital COVID Passport does not recognise the vaccine doses that were donated to numerous African countries through the COVAX initiative.

The EU COVID pass only recognises the AstraZeneca doses, also branded as Vaxzevria produced by European Medicines Agency (EMA) manufacturers in Europe, China, South Korea, and the US among the doses donated in Africa, SchengenVisaInfo.com reports.

In contrast, the vaccine doses made by the largest vaccine manufacturer, the Serum Institute of India, also known as Covishield, which has been categorised as the backbone of the contribution from the COVAX initiative to countries with low and medium-income will not be recognised.

Nonetheless, Estonia, Spain, Iceland, Slovenia, and Greece are the EU countries that have confirmed that they recognise Covishield vaccine certificates despite the Commission’s decision not to. Several other countries, Austria, Germany, Ireland, and Switzerland, reportedly also accept this vaccine, but no official announcement has been made by the authorities of these countries.

“In the EU, the vaccine called Covishield does not currently have a marketing authorisation. Even though it may use an analogous production technology to Vaxzevria, Covishield as such is not currently approved under EU rules. This is because vaccines are biological products,” EMA stated.

Regarding the matter, EMA stated that the agency is not to be held accountable for any of the decisions related to COVID-19 vaccination status and the travelling restrictions for those wishing to travel to the EU.

In addition, the agency noted that since the smallest differences in the manufacturing conditions can make discrepancies in the final product, the EU law demands the manufacturing and the process of production to be evaluated and approved before any decision is made.

The European Union emphasised once again that the COVID passport is not a precondition for travel into the block and that the Member States can permit entry to persons who have been immunised with vaccines that have completed the WHO Emergency Use Listing process.

Since the two vaccine doses of the Indian-produced AstraZeneca vaccine do not allow travellers to enter the EU, a large number of the world’s population is excluded from the current travel policy of the block.

As such, Africa CDC and AU have encouraged the EU Commission to try and increase mandatory access to the COVID pass for vaccines that are suitable from global rollout utilising the COVAX facility supported by the EU.

“The current applicability guidelines put at risk the equitable treatment of persons having received their vaccines in countries profiting from the EU-supported COVAX Facility, including the majority of the African Union (AU) the Member States,” the joint statement of AU and Africa CDC reads.

Source: Schengenvisainfo news

Kenya eye growing intra-Africa tourism pie, hosts tour operators

Kenya Tourism Board (KTB) has intensified efforts to market Kenya to the rest of Africa by targeting key source markets in the region.

Speaking aboard the Tamarind Dhow in Mombasa County, KTB Corporate Affairs Manager Wausi Walya, who represented Chief Executive Betty Radier, said the move would increase tourist arrivals at a time when global tourism is reeling from the effects of Covid-19.

“There is immense potential in both regional and the African market we are trying to capture. One of them is to play host to familiarisation trips like this one and entice the travel trade to sample what Magical Kenya destination has to offer,” she said.

Walya was speaking at a special cocktail for 15 travel and tour operators from Uganda, Rwanda and Ethiopia, who have been on a week-long product sampling of Kenya’s popular tourist destinations.

Positive growth

The visitors have been to Nairobi, Nanyuki, the Maasai Mara, Tsavo, Diani, Malindi and Watamu on a mission to see the various tourist attractions. Before Covid-19, tourism on the continent was on a positive growth trajectory.

Travel experts say tourism numbers on the continent have grown at a rate of 8.6 per cent over the past years compared to a global average of seven per cent.

Tourism in Africa is rated as the fastest-growing market in the world. Walya also stressed the need to actualise increased growth and collaboration between Africa’s tourism destinations to tap into the potential that exists in the continent.

She noted that promoting intra-Africa tourism could at the same time catalyse the generation of opportunities within the African Continental Free Trade Area (AfCFTA).

Kenya Airways General Manager for Kenya and North Africa Rose Kiseli promised to support the sector through flexible bookings and ticket prices. “We are seeing increased uptake in passengers now taking to flying with June this year being the best. People are getting confident to travel. Airlifts now average 60-65 per cent,” she said. The agents lauded the country’s tourism with Travelneza Uganda boss Laura Kagame singling out the unique hotel settings.

Alpine Travels from Rwanda Marketing Manager Niyonzima Fred lauded the Nairobi-Mombasa Madaraka Express Passenger train service saying it enables tourists to see the scenic Tsavo wildlife.

Ethiopia’s Danex Tours and Travels Managing Director Daniel Melaku said the tourists were keen to visit the beach market that is popular with Ethiopian tourists.

Source: The Standard

KATA Travel Agents Prepare Ahead for NewGen ISS

Last week, the Kenya Association of Travel Agents (KATA) and the International Air Transport Association (IATA) held a virtual forum to sensitize Kenya’s travel agents on IATA’s New Generation Settlement Systems (NewGen ISS) scheduled to be implemented in the Kenyan Market in September 2021. This new implementation date comes after IATA had postponed its initial implementation date of October 16th 2019.

According to IATA, the NewGen ISS represents the most extensive and ambitious modernization of the IATA Billing and Settlement Plan (BSP) that travel agents have been using to facilitate the global distribution and settlement of funds between travel agents and airlines for the past five decades.

The webinar which was opened by Madam Shazmin Manji, Vice-Chairperson Kenya Association of Travel Agents was geared towards preparing and educating the Kenyan travel trade players on the NewGen ISS accreditation models, IATA’s approach towards an enhanced risk management framework for the industry with the introduction of the Remittance Holding Capacity (RHC), and a new form of payment dubbed the IATA EasyPay based on the pay-as-you-go model.

The NewGen ISS comes with three levels of travel agent accreditation, allowing travel agents to choose the model most applicable to their business while giving them an opportunity to switch between models as their business evolves.

“NewGen ISS’ Risk Management Framework will offer a more secure environment for all participants through; fitting risk management to agents’ choice of accreditation and participation terms, introduction of a Remittance Holding Capacity (RHC), to enable safer selling and mitigate losses resulting from travel agency defaults,” said Manal Al-Taher, IATA’s Regional Manager for Transformation and Products-AME.

The system packs an alternative payments solution for travel agents, the IATA EasyPay, which will be a voluntary pay-as-you-go e-wallet solution for issuance of airline tickets in the BSP. The IATA EasyPay solution will allow travel agents to lower their financial security amounts held with IATA, and to issue transactions which are not included in their BSP remittance capacity.

The NewGen ISS will also feature the Global Default Insurance that will offer optional financial security alternative for travel agents serving as an alternative to bank guarantees.

“This initiative will bring positive changes to the current Billing Settlement Plan (BSP) that continues to serve the industry’s financial settlement requirements. It will bring greater options and flexibility to travel agents and provide greater financial security to airlines,” said Al-Taher.

RHC Calculation Model

The Remittance Holding Capacity (RHC) introduces a monetary threshold for agent’s BSP Cash sales. Agents will be notified by email when they reach 50%, 75% and 100% of the determined RHC, and will be able to monitor their RHC usage directly through the IATA Customer Portal.

The RHC for travel agents will be calculated based on the average of the three highest reporting periods of the previous 12 months plus 100%. However, in the current Covid-19 situation, IATA clarified that the calculations will be based on the 2019 sales, owing to the fact that 2020/21 sales were severally impacted by the ongoing Covid-19 pandemic.

While commenting on the calculation model for the Remittance Holding Capacity based on the 2019 sales, KATA CEO Agnes Mucuha said, “2019 sales levels will favour our travel agents, giving them a higher RHC thus allowing them to sell more.”

While addressing any fears that travel agents expressed over IATA limiting their selling capacity, Dania Al-Abbadi, IATA’s Senior Manager in charge of Agency Risk Management said that RHC will not restrict or limit travel agent sales. She reiterated that the measure is purely a prudential safeguard to protect airline revenues and not restricting sales.

“Travel agents will still have the capacity to continue selling via IATA EasyPay or by increasing their financial security which will in turn increase their RHC threshold,” said Al-Abbadi.

Dr Joseph Kithitu, KATA Finance Director urged members to familiarise themselves with the new rules as soon as possible, to understand the potential impact on their business. He advised members to lay more emphasis on understanding how these two areas will impact them; the Risk Status and Remittance Holding Capacity (RHC).

He encouraged members not to fear the new system, and to embrace the new technology tools that the industry is inventing as they are intended to create more efficiency.

Travelport and Emirates reach agreements on un-surcharged content, NDC distribution and IT service extension

Worldwide leader in travel retail, Travelport, and one of the world’s largest international airlines, Emirates, last week announced they have reached a commercial agreement that will allow Travelport-connected travel agencies to avoid the airline’s surcharge on bookings via Global Distribution Systems (GDS) that will be introduced from 01 July 2021. Furthermore, the companies announced a new long-term agreement to enable the distribution of Emirates NDC content via Travelport’s next-generation platform, Travelport+, and an extension to its longstanding IT agreement.

Adnan Kazim, Chief Commercial Officer at Emirates said: “We are pleased to have reached key agreements with Travelport that take our decades-long partnership to the next level. Supported by the recent launch of Travelport+, these new deals will further cement Emirates as the airline of choice for travellers that want highly personalized offers and access to the world’s best destinations. Emirates and Travelport will continue to work jointly on future travel retail solutions that will offer our travel community partners even better and more bespoke services.”

As of 01 July 2021, Travelport’s global network of travel agency partners will automatically be upgraded to a dedicated channel that provides access to un-surcharged content. These agencies will also continue to benefit from a graphically rich experience when searching for and booking Emirates branded fares, as well as greater access to its ancillary offers, thanks to a long-term extension of the airline’s existing agreement to use Travelport’s Rich Content and Branding merchandising tool.

As part of the deal, Travelport-connected agencies will be able to gain simplified access to Emirates’ NDC content and services via Travelport Smartpoint and the company’s enhanced RESTful / JSON APIs once the agencies sign new NDC specific agreements with both companies. Travelport and Emirates continue to progress the NDC technical solution for travel retailers worldwide and are now in the process of developing enhanced features and functionality that will, when complete, be gradually rolled out.

Travelport will also continue to provide Emirates with its industry-leading pricing, shopping and ticket rebooking technology as part of the agreement, to support the airline in the delivery of advanced shopping and rebooking options within its own internal sales channels, including its NDC channel and www.emirates.com.

Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport, said: “This series of agreements highlights the determination of both Travelport and Emirates to re-invent travel retailing and push the boundaries of what’s possible. With a shared vision for the future, our long-standing collaboration will continue to go from strength-to-strength. Together, we look forward to giving the many travelers returning to the skies this summer and beyond the best possible offers and experiences.”

Source: Emirates

KATA, Kenya Airways Focused on Strengthening Agent – Airline Relationship

The Kenya Association of Travel Agents (KATA) and Kenya Airways (KQ) on Tuesday 22nd June held an industry meeting to review strategies that will strengthen the airline’s ties with the Travel Trade actors in Kenya and to discuss various issues affecting the travel industry.

Speaking during the event, KATA Chairman Mohammed Wanyoike noted that travel agents play an integral role to aid the recovery of travel in Kenya, and particularly have become a key partner to the country’s national carrier.

He said that travel agencies have lend a hand to the industry during the most difficult time when travellers were exposed to many complexities in a number of areas that were necessitated by the stringent COVID-19 travel protocols.

While emphasizing on the importance of strengthening KQ-travel agents’ relations, Ms Agnes Mucuha, KATA’s Chief Executive noted that Travel Agents in Kenya account for more than 75% of passenger number bookings to KQ, a position that is critical to keeping KQ flights in the skies.

Her sentiments come at a time when travel agents are reporting surging domestic leisure travel and an uptick in ticket sales for international travel. Key markets in Europe and North America are opening up bringing with it a pent-up demand to travel among consumers.

Industry Challenges

Since the onset of Covid-19 pandemic, travel agents in Kenya have had to grapple with issues ranging from unsettled refunds from airlines, scrapping of commission and incentives by some carriers, price wars, restrictive fare rules, frequent flight re-scheduling and interruptions, unreliable customer service, restrictive ADMs and EMDs and disruptions in local flight schedules among others.

The KATA-KQ industry meeting was meant to address some of these challenges that the travel trade continues to endure while offering a way forward even as travel begins to resume.

Mr Wanyoike hailed KQ for their flexibility and honoring customer refunds following the high cancellation rates during the pandemic. The airline offered dedicated customer support to the industry, quickly addressing the many concerns raised by travel agents.

He assured the national carrier of an unequivocal support from the travel agents even as it steers its path back to profitability.

Strengthening the Airline-Agent Relationship

KQ Chief Commercial and Customer Officer (CCCO), Julius Thairu, assured travel agents of the airline’s continued support even as the two parties continue to enjoy a cordial relationship.

He noted that the Kenya air travel market remains one of the most competitive and lucrative on the African continent with just about every other major international carrier plying the Nairobi route.

Mr Thairu reiterated that for KQ to maintain its competitiveness and reclaim its market share in Africa, it will need a strengthened relationship with the travel trade community and other partners, and to come up with agile ways to defend its market share.

The airline aspires to become the preferred African Carrier and a sustainable business with a break-even position by 2024.

In April this year, Kenya Airways inked a codeshare agreement with national Congo Airways aimed at expanding their reach in the domestic, African and international routes. The national carrier has also expanded its codeshare partnership with Delta Airlines an agreement that takes the duo’s code-share network to a combined 39 cities across Africa, USA and Canada.

The airline, that has been in the process of repurposing some of its Dreamliners to preighters, has also been registered as a UN cargo service provider, a position that will accord them opportunities in UN vaccines and pharma distribution, humanitarian aid transport, UN personnel transportation and UN aircraft charter services.

The carrier is also looking to diversify its service offering according to its market segmentation. Tom Reeves, KQ’s Ag. Sales Director said that the airline is looking into areas of KQ Holidays for leisure travelers, “Koolfliers” targeted for the student market, and medical tourism flights. The airline will also be looking to implement an NDC solution for the market towards the end of this year.

Among the key tenets that Kenya Airways will be focusing on is to repurpose its capacity to support the travel trade who will enable them build brand equity, leverage technology towards existing customers while promoting value, de-risking the business, redefine their price strategy and rebooking policy, leveraging more partnerships and incentivizing future purchases and operationalizing new routes.

Improved Customer Experience

Kenya has a robust and mature travel market. Nairobi’s attractiveness is hinged on its centrality on the continent which allows for easy connectivity to other regional destinations, as well as the hosting of key multinational businesses and non-profit agencies such as the UN Agencies.

Kenya’s travel agents noted KQ’s improved customer service in the recent past. The KQ call center has become agile and queries are attended to within a very short turn-around time, with customer centric solutions being offered during these uncertain times. Travel Agents have been complimenting the customer experience for KQ by providing the most recent and up to date advisory to travelers seeking to visit various destinations on their network under the current Covid19 travel protocols and regulations that have been changing without any notice or warning. This teamwork and coordinated approach in serving the travelers is impacting KQ’s customer experience positively.