ICAO has developed a new publication aimed at helping countries to address the aviation safety risks arising due to the global effects of the COVID-19 pandemic.

 

Produced specifically for national aviation regulators and civil aviation authorities (CAAs), the new Handbook for CAAs on the Management of Aviation Safety Risks related to COVID-19 (ICAO Doc 10144) was developed with the support of aviation experts serving on the ICAO Safety Management Panel. An ICAO State letter will be issued to encourage Member States to take advantage of this new handbook.

 

“COVID-19 has presented the entire world with many new types of challenges, and the need to adjust how we conduct ourselves in our day-to-day lives,” commented ICAO Secretary General Dr. Fang Liu.

 

“As a highly integrated and complex network, international aviation has not been immune to these effects, some of which pose new challenges in managing risks which were never before considered in traditional safety management practices.”

 

“ICAO therefore considered it essential to provide new guidance in this area as quickly as possible, so that the countries we support can continue to effectively coordinate, collaborate, and communicate to uphold the highest possible levels of aviation safety while they maintain the continuity of critical operations.”

 

The new ICAO handbook is available compliments of the Organization on the ICAO COVID-19 Safety Risk Management website, which will shortly contain additional links to practical information and tools which States are encouraged to stay actively updated on.

 

ICAO will be hosting a free ICAOTV interactive webinar to introduce the new handbook, on 14 May.

 

Source: https://www.icao.int/Newsroom/Pages/ICAO-issues-new-guidance-on-COVID-19-aviation-safety-risks-.aspx

 

The Covid-19 pandemic has exposed the weak points of global airlines, which are now struggling to stay afloat. Airlines such as Kenya airways, which were already in financial mess, have seen their situations worsen as the virus scourge continues to wreak havoc to key sectors of local and global economy.

KQ has now realised that its overreliance on passenger services is its undoing. The national carrier has thus been compelled to think harder to broaden its revenue streams in a bid to cushion itself against such global crises as the current Coronavirus.

The airline is already planning to diversify 40 percent of its business to other revenue streams and cut overreliance on passenger services, which forms the bulk of its revenue.

At the moment, 90 percent of the Kenya Airways revenue comes from passenger services with a paltry 10 percent from cargo.

KQ chief executive officer Allan Kilavuka says the carrier has been heavily reliant on passengers but it’s now time they diversified their business, having learned from the Coronavirus havoc.

“We have been heavily reliant on passengers but we now need to spread out our business. We are working on how to diversify to other revenue streams,” said Mr Kilavuka.

Source: https://www.nation.co.ke/business/KQ-pays-the-price-for-heavy-reliance-on-passenger-revenue/996-5544142-10hj5xyz/index.html

 

Tourism & Wildlife Cabinet Secretary, Hon. Najib Balala, hosted a stakeholder webinar, to lay out the ground-work for the sector’s recovery.

Speaking during the webinar, Balala singled out the domestic and regional tourism as the key to the sector’s immediate recovery:

“The international market will take a while to recover and we should therefore bank on the domestic and regional travelers. However, affordability and accessibility will play a vital role in this”, he noted. His sentiments were supported by Damian Cook, Founder & CEO E-Tourism Frontiers, and a leading international tourism consultant: “We need to take stock of Kenyan products, see what is going to work during recovery and capitalize on them”, he said. The webinar, under the banner ‘Leap Forward’ brought together over 500 stakeholders to listen and interact with 6 local and international tourism experts who made compelling presentations on the way forward for Kenyan tourism:

• Damian Cook : Founder & CEO, E-Tourism Frontiers
• Chad Shiver : Destination Marketing Head for Africa, Trip Advisor
• Alexandra Blanchard : Destination Sales Manager – EMEA, Trip Advisor
• Ninan Chacko : Senior Advisor, McKinsey & Company
• Hugo Espirito Santos : Partner, McKinsey & Company
• Karim Wissanji : Founder & CEO, Elewana Group
• Maggie Ireri : CEO, TIFA Research Limited
• Joanne Mwangi-Yelbert : CEO, PMS Group.

Data presented by TripAdvisor’s Destination Marketing Head for Africa indicated that in terms of recovery, Africa leads in the number of respondents (97%) ready to take short domestic trips within six (6) months of the end of COVID-19. The data also indicated that most travelers were seeking road trips and beach experiences, because of concerns about boarding planes and the need to unwind, respectively, post-COVID 19.

This data further supported CS Balala’s call for a focus on domestic and regional tourism. Ninan Chacko of McKinsey, called for re-imagination and reform of Kenya’s tourism to have a more diversified tourism product that offers options and more value to travelers. He gave the example of Tourism Australia and said that in tandem with the focus on domestic and regional tourism, Kenya could position itself as the hub for East African tourism given its national carrier’s network and resilience and its developed tourism infrastructure.

Hugo Espirito-Santos, of McKinsey further noted that one of the ways to re-imagine and reform the tourism product would be by focusing on experiential tourism – giving tourists a better experience by reducing density in tourism sites such as the Maasai Mara and laying out strategies that take into consideration geography, consumer segments and culture and food experiences.

Damian Cook of E-Tourism Frontiers, gave an elaborate strategy centered on react, rethink, and recovery to get the sector back on its feet and called for all players to develop a new paradigm for their businesses noting that the post-COVID-19 world will bring changes on the scale of 9-11 in 2001. This he said would include bilateral tourism agreements and COVID-free certifications for countries.

Maggie Ireri, of TIFA Research Limited, took participants through the results of an online poll which gave them an indication of the tourism stakeholders’ pain-points. Pain-points which had earlier been brought to the CS’s attention by the sector and he has already presented them to the National Treasury for consideration.

CS Balala laid out the six-point agenda his Ministry is pursuing for the sector, that employs over 1.6 million Kenyans and represents 20% of the country’s GDP:

1. Creation of a Tourism Recovery Revolving Fund
2. Deferring of Tax and Reduction of Input Costs and Fees
3. Incentives for Tourism Sector Investors
4. Enhanced Domestic Tourism Marketing Budget
5. Better support and coordination with the aviation sector
6. Primacy and investment in Conservation & Wildlife as the backbone

“My key points as I close this webinar are that we have to restart and reset the industry from a new slate going forward. We need to utilize the ever-evolving digital world, step up conservation and re-invigorate wildlife product, advocate for legislation and re-look at the aviation and travel sector.” ~ CS Balala

 Source: https://www.goplacesdigital.com/domestic-tourism-to-take-centre-stage-post-covid-19/?utm_source=rss&utm_medium=rss&utm_campaign=domestic-tourism-to-take-centre-stage-post-covid-19

The Kenya Association of Travel Agents (KATA) and various other associations under the umbrella body Kenya Tourism Federation (KTF) came together through a webinar to discuss measures of business survival during and after the COVID-19 crisis.

The associations explored the continuous devastating impact on the industry in finance, human resource and business continuity and ways of emerging from the crisis stronger.

KTF Chairman Mr. Mohammed Hersi noted that the longer the disease lasts, the longer it will take to revive the industry and the economy at large.

Chief Administrative Secretary (CAS) for Tourism and Wildlife Mr. Joseph Boinett, who was also in attendance, urged the travel and tourism industry players to pull together as the world seeks ways of getting rid of the highly contagious virus. “The post COVID-19 world will be new and different,” he pointed out.

KATA Chief Executive Officer Ms. Agnes Mucuha pointed out that the travel trade is hedged on transport and for it to thrive, international borders need to open up.

This, she further said, is the reason why the aviation and travel industry has a bleak future as no revenue is streaming in.

Since the first case was reported in March, several measures have been put in place by the government to contain the spread of the highly contagious disease.

Among them is social distancing, restricted movements amongst counties, a dusk to dawn curfew and no flights in and out of the country, measures that have been extended for another 21 days.

These measures though very necessary in preventing the rapid spread of the virus have affected businesses through loss of sales and revenue. This has led to some companies having to reduce the number of staff and even closing down.

“Some airlines like South African Airlines and Air Australia are going through insolvency. If airlines do not receive support from their governments, they will go bankrupt,” Ms. Mucuha said.

She called upon government and corporates to pay up pending funds owed to travel agents to allow their businesses to survive the crisis.

“There are some companies that will not survive the Coronavirus pandemic. The government needs to support these businesses. Instead of closing shop, these businesses can partner for survival and later make a comeback post COVID-19, “she advised.

Travel agents, she continued, may have to rethink their business strategy and cease extending credit in future for business sustainability.

On human resource matters, the Kenya Association of Hotel Keepers and Caterers (KAHC) CEO Mr Mike Macharia talked about the options businesses have with their staff which are within the law. These include paid and unpaid leaves, and pay reductions, all of which, he emphasised, have to be agreed on by the employer and employee.

Jambojet has a new Managing Director, Mr Karanja Ndegwa, who is also the airline’s Chief Financial Officer.

He takes over in an acting capacity from Mr. Allan Kilavuka who was appointed Kenya Airways Chief Executive Officer and Managing Director in February this year.

Jambojet Board of Directors announced on Monday that Mr. Ndegwa will take up the role from Friday April 30, 2020.

Jambojet Board Chairman Mr. Vincent Rague thanked Mr Kilavuka for his dedication in serving the local airline as he welcomed Ndegwa into his new role.

The Kenya Association of Travel Agents congratulated Mr Ndegwa and wished him success especially now that the travel and aviation industry is grappling with the effects of the highly contagious COVID-19.

“His appointment is a clear indication of the confidence that the Jambojet leadership and the whole travel industry has in him. This stamps his exemplary service to the airline over the years. KATA will continue to support the new leadership and we are confident the partnership that has existed between our two organisations will continue to thrive as we strive to boost the growth of travel in Kenya”, KATA Chairman Mr Mohammed Wanyoike said.

Mr. Ndegwa is a graduate of Economics and Statistics from the University of Nairobi and also a Certified Public Accountant. He has over 20 years in experience in the aviation industry, 12 of which have been in leadership roles.

Before joining Jambojet in 2014, he worked at Kenya Airways in various positions.

Meanwhile, due to the extension on cessation of movement by the government for the next 21 days in and out o Nairobi, Mombasa, Kilifi and Kwale Counties, Jambojet has temporarily suspended its operations until May 20, 2020.

The local carrier encouraged its passengers who have booked travel within the suspension period to reschedule their travel at a later date at no cost adding that the ticket value remains for a period of one year from May 1, 2020.

 

KIGALI (Reuters) – Rwanda’s RwandAir will cut the salaries of its lowest paid employees by 8% and by 65% for its top earners as it seeks to survive the coronavirus crisis, an internal memo seen by Reuters on Sunday showed.

The carrier, which flies a fleet of 12 Boeing and Airbus planes to 29 destinations across three continents, has been one of the rising stars in Africa.

In February, Qatar Airways said it was in talks to buy a 49% stake in the airline.

“We considered several other alternatives and the choice we made is the best option at this time,” RwandAir’s management wrote in the memo, which two employees told Reuters they have received.

The management of the young airline, which is owned by the government and has not yet made a profit, could not be reached immediately for comment.

Airlines around the world have been forced to ground their planes after governments imposed travel restrictions and closed borders to slow the spread of the COVID-19 pandemic.

Air Mauritius said this week that it has entered voluntary administration due to the crisis, joining Virgin Australia and South Africa Airways who have called in administrators.

Source: https://af.reuters.com/article/investingNews/idAFKCN2280EY-OZABS

 

Dubai, UAE, 26 April 2020 – Emirates has ramped up its capability to process refunds, reaffirming its commitment to customers and travel trade partners impacted by travel disruptions caused by the COVID-19 pandemic.

With nearly half a million refund requests pending to manage, the airline has taken proactive steps to restructure its backend procedures and boost resourcing to accelerate the processing of refunds. Pre-pandemic, Emirates processed an average of 35,000 refund requests in a month. Now it is gearing up to handle 150,000 per month, and aims to clear its current backlog by early August.

Sir Tim Clark, President Emirates Airline said: “It is a difficult time for us, as it is for all airlines. We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility. We would like to assure our customers and trade partners that we will honour refunds, and that we are doing our best to speed things up.

“The situation was dynamic in the early weeks of the pandemic, but we have since re-written our COVID-19 waiver policy into a simple, globally-applied approach that puts customers first. We’ve also proactively contacted those of our customers who had submitted earlier requests for refunds or booking changes, to let them know of the new options available to them.

“We sincerely hope that our customers and trade partners will choose to book and fly with Emirates again at a later time. For those who have opted to hold their tickets or exchange it for travel vouchers, we look forward to welcoming you on our flights again soon. Announcements will be made whenever we are able to resume services.”

Customers who wish to request travel vouchers or refunds can easily do so via an online form on Emirates’ website, or contact their travel booking agent for assistance.

Emirates offers three options to its customers affected by flight cancellations and travel restrictions:

• Simply keep their existing ticket for up to 24 months, and call to reschedule their flight when they are ready to fly. Emirates has extended this option to apply to any ticket booked on or before 30 June 2020, for travel on or before 30 November 2020.
• Exchange the unused portion of their tickets for a travel voucher equivalent to the amount paid for their original booking. The travel voucher can be utilised for any Emirates product or service, with no change fees, providing customers more flexibility to reschedule when they are ready to travel again.
• Refunds. Customers who have opted to keep their ticket or opted for a travel voucher can still apply for a refund, if they are unable to travel. There will be no refund penalties.

Customers who have booked through travel agents should contact their agent for assistance. The same options will apply.

More information on Emirates’ waiver policy, and our latest flight and business information relating to COVID-19 can be found here: https://www.emirates.com/ae/english/help/covid-19/

Source: https://www.emirates.com/media-centre/emirates-reaffirms-customer-commitment-with-ramp-up-of-refunds-capability/

 

Expatriates in Kenya are paying up to three times normal ticket prices to return to their home countries as airlines provide charter flights for repatriation.

Foreign governments have organised for charter flights from firms, including Kenya Airways and Ethiopian airlines, which are charging a premium for the services.

Kenya Airways will Friday ferry passengers to London Heathrow from JKIA charging Ksh187,692 ($1,876) for the one-way ticket including testing for Covid-19 at Lancet. Normally, a ticket from Nairobi to London and back at this point of the year would start at Ksh96,430 ($964) or about Ksh48,215 ($482) one way.

“This is a charter flight. Under normal operations, the cost is spread out. Now it is concentrated on a few flights. There is also the extra cost of protection, cleaning and fumigation,” said Kenya Airways CEO Allan Kilavuka in a phone interview with Business Daily.

“We also have to ensure safe passage for crew if there is a layover. All these costs add up and there are no economies of scale.”

Mr Kilavuka added that the return flight would however not ferry any Kenyans back as “some processes are not complete for bringing people back. It is an ongoing process, but we will not bring back Kenyans this time.”

The airline is still in negotiations in government. In the original announcement, Kenyans were to fly back home on the flight on Saturday and be subject to a 14- to 28-day quarantine at government centres at their own cost in addition to the purchase of the ticket.

The Kenyan High Commission in the UK last week issued a notice indicating that KQ had given 211 as the minimum number of passengers for whom the flight could be arranged pending confirmation of viability of the flight.

Foreign governments have continued to evacuate their citizens including the European Union which organised a charter flight with Ethiopian Airlines that left for Frankfurt yesterday from Nairobi with the one-way ticket costing Ksh152,818 ($1,528). This would usually be the cost of a return trip during high season.

The flight had 263 available seats with no option of business or first class, no in-flight entertainment and no discount for children on infants.

ET also had a similar arrangement with the US government to evacuate Americans from Nairobi to Washington on Wednesday this week.

Source: https://www.theeastafrican.co.ke/business/Air-ticket-prices-increase-three-times/2560-5533088-11opwgnz/index.html

 

Geneva – The International Air Transport Association (IATA) announced that Sebastian Mikosz will join IATA as the Association’s Senior Vice President for Member and External Relations, effective 1 June 2020.

Most recently, Mikosz was Group Managing Director and CEO of Kenya Airways (2017-2019), during which time he served on the IATA Board of Governors. Prior to that he was the CEO of LOT Polish Airlines (2009-2011 and 2013-2015) and the CEO of Poland’s largest online travel agency, the eSKY Group (2015-2017).

At IATA, Mikosz will lead the organization’s global advocacy activities and aero-political policy development, along with managing the association’s strategic relationships. This includes IATA’s 290 member airlines as well as governments, international organizations and stakeholders in both the private and public sectors. Mikosz will report to the Director General and CEO and join the Association’s Strategic Leadership Team. He replaces Paul Steele, who retired from IATA in October 2019. Brian Pearce, IATA’s Chief Economist has been handling the duties of this post on an ad interim basis since then.

“Sebastian brings with him a wealth of experience in the public and private sectors that will be critical in advancing the global aviation industry’s advocacy agenda. At this time of unprecedented crisis, the airline industry needs a strong voice. We must restore the confidence of governments and travelers so that aviation can re-start, lead an economic recovery, and connect the world. Sebastian’s experience in launching and turning-around companies will be invaluable in helping IATA meet the expectations of our members, governments and stakeholders,” said Alexandre de Juniac, IATA’s Director General and CEO.

“I can’t wait to get started at IATA. Aviation is in crisis and all industry and government stakeholders have high expectations for IATA to play a critical role in driving the recovery. From my experience as an airline CEO and as a member of the IATA Board of Governors, I know how important IATA is to the global connectivity that we usually take for granted. Today’s challenges could not be greater. And, in joining IATA, I am determined to contribute to the efficient restoration of the links between people, nations and economies that only aviation can provide,” said Mikosz.

A Polish national, Mikosz is a graduate of the Institute of Political Studies in France with a Master’s degree in Economics and Finance. In addition to his airline experience, Mikosz’s career includes the positions of Vice President at the Polish Information and Foreign Investment Agency, Senior Advisor at Société Générale Corporate Investment Bank, Managing Director of the French Chamber of Commerce and Industry in Poland and founder of the online brokerage house Fast Trade. Mikosz speaks Polish, English, French and Russian.

Source: https://www.iata.org/en/pressroom/pr/2020-04-27-01/ 

The International Transport Workers’ Federation (ITF) and the International Air Transport Association (IATA) have called for support from governments to the aviation industry, to protect jobs and ensure that air services can be maintained.

The economic situation facing the aviation industry is severe. Air passenger demand is down by 80 percent. Airlines are facing a liquidity crisis which threatens the viability of 25 million jobs directly and indirectly dependent upon aviation, including jobs in the tourism and hospitality sectors.

In a joint statement, ITF and IATA called for governments to ensure that the protection of health workers caring for those with COVID-19 is prioritized and coordinate carefully between each other and with industry to ensure harmonized and effective action to protect the safety of passengers and crew.

The two organisations further called for governments to provide immediate financial and regulatory support for airlines, in order to maintain the sustainability of terms and conditions for air transport workers and assist the industry to restart quickly by adapting regulations and lifting travel restrictions in a predictable and efficient manner.

IATA and ITF also noted the aviation industry’s contribution to helping alleviate the COVID-19 crisis by keeping supply chains open, and repatriating citizens. Aviation professionals are also volunteering on the front line to assist medical services in the fight against COVID-19.

“Airlines are facing the most critical period in the history of commercial aviation. Some governments have stepped in to help, and we thank them. But much, much more is needed. Direct financial support is essential to maintain jobs and ensure airlines can remain viable businesses. And when the world is ready to start travelling again, the global economy will need aviation at its best to help restore connectivity, tourism and global supply chains. That will require a harmonized approach with industry, workers and governments working together,” Mr. Alexandre de Juniac, IATA’s Director General and CEO said.

“IATA and ITF have a shared goal to ensure a sustainable future for the aviation industry. In order to achieve this, we need urgent action now. It is crucial that governments understand the importance of the aviation industry in rebuilding the global economy and support the industry. Bold decisions are required to invest in the future of airlines and protect the jobs and livelihoods of the transport workers who will lead the economic recovery when COVID-19 has been contained. Workers and the industry have joined forces, we invite more governments to join us in a coordinated approach to keep the industry and its essential supply chains moving,” said Stephen Cotton, ITF’s General Secretary.

Link: https://www.iata.org/en/pressroom/pr/2020-04-20-01/