UFTAA Rallies Behind Sri Lanka at its 2019 Mid-Year Forum

In a massive show of confidence, the Universal Federation of Travel Agents Association (UFTAA) held its 2019 Mid-Year Forum in the city of Colombo, Sri Lanka from 1st to 3rd of September 2019.

The global travel and tourism federation convened its members from across the world to Sri Lanka’s commercial city in an effort to show support for the destination. 

On the Easter Sunday of April 21, this year, Sri Lanka faced one of its worst terrorist attacks after suicide bombers hit three churches and three luxury hotels in the capital Colombo in a series of coordinated attacks.

UFTAA President Sunil Kumar was unequivocal ” we have come here as travel and tourism professionals from across the world to tell everyone that Sri Lanka is safe as a tourism destination and has overcome the cowardly acts of evil. We did it before with Turkey when they were attacked in 2016 and we are doing it again with Sri Lanka”. 

At a gala dinner organized in honour of the delegates, Sri Lanka Tourism Minister Mr. John Amaratunga was elated that the travel professionals had stood with his country during its worst moment. ” When we were attacked in April the president of UFTAA personally came here to express solidarity with Sri Lankans. We are happy that UFTAA has chosen to hold its mid-year forum in Colombo. This demonstrates the confidence travel professionals have in our country”, he said. 

Among the UFTAA delegates was the President of the Association of Turkish Travel Agencies (TURSAB) Mr. Cetin Gürcün who gave a strong testimony of how UFTAA came to their aid at their hour of need. ” When we experienced a series of terrorist attacks in our country in 2016 including a widely reported incident at our main airport, the tourism industry was badly affected. We were facing an imminent collapse when we reached out to UFTAA for support”.

He further said, “In 2017, UFTAA chose to hold its Annual General Assembly and Jubilee Celebrations in Istanbul and spoke very strongly in support of our country. I am happy to report that our tourism industry has recovered very well and this year we are headed for a record number of tourists in our country.”

It is such testimonies, says UFTAA President Sunil Kumar, that makes UFTAA a powerful advocacy platform for her members. The ability to rally among ourselves especially during such unfortunate and difficult periods is what makes UFTAA tick. 

At the end of the Forum, delegates were treated to a city tour of the various attractions within and around Colombo city including the famous Independent square. 

KATA Chairman Elected to the UFTAA Board

The Chairman of the Kenya Association of Travel Agents (KATA) Mr. Mohammed Wanyoike has been elected to the Board of the Universal Federation of Travel Agents (UFTAA). Mr. Wanyoike was elected during the recent Board meeting and Mid-Year Forum held on 1-3 September 2019 in Colombo, Sri Lanka. He joins a galaxy of other Presidents of Travel Agencies from across the world in providing leadership to the global travel agents community. KATA was previously represented on the Board by Mr. S.G Kaka.

While congratulating Mr. Wanyoike on his election, UFTAA President Sunil Kumar said “we are happy for his election. Kenya is a very strong supporter of UFTAA on the African continent and we hope to see continued support under the leadership of Mr. Wanyoike. On his part Mr. Wanyoike thanked members for the confidence they had showed in him and promised to serve diligently. “UFTAA as our global umbrella body is a strategic organization in the travel industry and therefore I am honored to have been asked to join its leadership. This is a win not only for Kenya but Africa,” he added.

UFTAA is the global umbrella body of travel agents’ associations with membership from over 50 countries. It is the global voice of travel agencies in dealing with IATA matters among other global travel and tourism discussions.

KATA and Kenya Airways Hold Annual Review Meeting with Travel Agents in Nairobi

The Kenya Association of Travel Agents (KATA) and Kenya Airways (KQ) on Thursday Morning held their annual review meeting with Nairobi Travel Agents.

The meeting that was held at the Jacaranda Hotel in Westlands was convened to discuss various issues affecting the travel industry.

Speaking during the event through a recorded video, KQ Chief Commercial Officer (COO) Ms. Ursula Silling assured travel agents of the airline’s continued support.

“Our main interest is to improve the customer experience. We are taking steps in the right direction to become the preferred airline,” she said.

Also speaking during the event, KQ Sales Director Mr. Julius Thairu announced to the delight of members that the outstanding issue of the churning related ADMs had finally been resolved.

“The matter has been extensively discussed with both the management and the board and a settlement has been agreed as per discussions agreed last year. This has taken long but I am happy that it is now behind us,” he said.

He called upon the travel agents to support the airline in order to increase its domestic market share to at least 60 percent which is he global standard for well performing airlines. 

Turning to the recently released half year results, he pointed out that despite recording an overall loss, the national carrier’s revenue had doubled from 6 percent to 12 percent. The loss, he added was mainly due to the high operational costs.

He stated that the New York route launch is one of the successful moves the airline has made and is performing exceedingly well.

“We are experiencing growth with the launch of more routes and the launch of auxiliary products,” he said.

Mr. Thairu stated that with support from the government, the airline will emerge from the turbulence. “Many regional carriers including Rwandair and Uganda Air are coming up because of the support they are receiving from their governments,” he said.

Also speaking during the event, Kenya Airways Regional Manager Ms. Rose Kiseli stated that the national carrier had organised trainings to sensitise travel agents and their ticketing staff to avoid ADM violations that result in penalties for the agents.

“We have noticed an increase in churning ADMs for Non-IATA agents and we will be seeking to introduce penalties like switching them off from the system,” she stated.

KATA Chairman Mr. Mohammed Wanyoike lauded the airline’s move to finally settle the issue on ADMs. He however regretted that the issue had taken too long to settle despite an agreement having been reached last year. He assured Kenya Airways of continued support from travel agents.

The Nairobi Travel agents were also given updates on NewGen ISS and the findings from a recent benchmark trip to Nigeria.

IATA Postpones Date for Implementation of NEWGEN ISS in Kenya

The International Air Transport Association (IATA) has announced that it is postponing the implementation of the New Generation of IATA Settlement Systems (NewGen ISS) that had been scheduled for October 16 to a later date.

In a notice to travel agents, IATA stated that the revised New Gen ISS implementation date will be communicated to the market once fixed.

This came at a time when the industry was preparing for the migration. Reacting to the announcement, KATA CEO said” We don’t know why IATA has decided to postpone the implementation date. No explanation has been provided and therefore we shall be reaching out to IATA seeking to understand why they arrived at this decision.” This will however give our members more time to prepare for the migration.

Meanwhile, IATA has announced that changes to the Local Financial Criteria that were discussed and approved by the APJC in April this year have been adopted. The new LFC will take effect at the time of implementing NEWGEN ISS.

Amadeus Return to Their Newly Refurbished Office Eight Months After Attack

Amadeus East Africa have moved back to their newly refurbished offices, eight months after a deadly terrorist attack rocked their premises at the Dusit D2 Complex.

The Amadeus team moved offices to the Oval in Westlands after the attack on January 15, 2019 that left 21 people dead and 28 others injured.

Through a notice, they informed their clients and partners in the travel industry of their move back to their offices at Grosvenor Building at the complex this month.

Kenya Association of Travel Agents CEO Mr. Nicanor Sabula congratulated them for the move saying, “It is good to see Amadeus move back to their former offices. This is clear evidence that they have triumphed over terror”.

Dusit D2 complex located at 14 Riverside Drive houses the Dusit D2 hotel and various local and international companies and organisations.

The Dusit D2 Hotel was re- opened in a colourful event six months after the fatal attack. Among the dignitaries present during the grand re-opening were Cabinet Secretaries for Tourism- Najib Balala, Sports- Amina Mohamed and Defence- Raychelle Omamo.

EasyJet Reveals New Flight Booking Technology to make Holidays ‘Easy and Fun’

EASYJET is cutting down on flight faff with a brand new tool for passengers. The budget airline revealed its latest top and told how it will “improve the travel experience” of those flying in the brand’s bright orange planes – what is it, and how can you access it? 

easyJet is re-vamping its flights with a brand new product. The device is available to all customers travelling with the budget airline, and those looking to book with the brand. It aims to take away the faff and awkwardness of flight searching with an handy, on the go trick. Yet what is the new easyJet gadget, which they claim will make travelling more “easy and fun?”

The company has aimed to take there stress out of annual flight searches with a new Speak Now app.

The feature, contained on the wider easyJet app, will be available in the coming weeks – in perfect time to book a winter getaway.

It allows customers to search for flights using voice recognition technology, with the app initiating a conversation and asking questions to determine the booking customers want.

The firm has recorded that, to book a typical flight online or on the app takes 12 taps, yet with Speak Now, this can be done in a matter off seconds.

easyJet has partnered with Dialogflow, Google Cloud’s natural language understanding tool, to help create the conversation with the use of Artificial Intelligence technology.

Daniel Young, Head of Digital Experience at easyJet, said: “We are constantly on the search for ways to improve the travel experience we offer our customers when flying with us and this new technology is a perfect example of that.

“As part of this, we are continually striving to make booking a flight more accessible for customers, especially those who are visually impaired, and Speak Now helps us achieve this objective.

“We continue to place innovation at the heart of our industry-leading mobile travel app to give our customers the tools they need to have a smooth experience booking flights with us. Embracing this latest technology makes preparing for travel, easy and fun.”

Cormac Reilly, VP and Global Head of Travel Partners Solutions, who developed the technology for easyJet at Travelport, added: “We love partnering with easyJet because, like us, they’re always trying to push the boundaries of what’s possible to give their customers the best in-app experience.

“This is the latest in a series of innovative world first features that make booking travel as easy as possible, giving easyJet customers a helpful digital experience.

Source: https://www.express.co.uk/travel/articles/1174618/easyJet-flights-flight-uk-booking-app-holidays-speak-now-how-to-book

Airlines Reportedly Consider Weighing Passengers to Conserve Fuel

A new report claims airlines could be considering the idea of weighing passengers before they board flights to better estimate how much fuel is needed for each specific journey.

According to The Sun, European airlines are considering the cost-cutting measure to help save money and lower carbon emissions, as the current method of estimating fuel usage is based on the gender-weight ratio of passengers onboard.

The current process is an inexact science that bases weight estimates on gender, with males counted as 189 pounds, females as 154 pounds and children as 77 pounds. Research shows this method results in more wasted fuel.

The company proposing the weighing system, Fuel Matrix, said airlines burn between 0.3 and 0.5 percent more fuel due to the extra weight of carrying the unnecessary fuel. By reducing the cost, carriers could save as much as $1.35 billion worldwide.

Fuel Matrix officials said the company is in negotiations with “several long-haul airlines” in the United Kingdom about the possible implementation of the weighing system. The measurements would be taken via discreet pressure pads and would remain confidential.

“Our patented technologies are relevant to both airports and airlines in reducing fuel burn, CO2 emissions and carbon footprints,” Fuel Matrix COO Nick Brasier told The Sun. “Our discussions in the sector continue to progress well, and we’ll be pleased to provide a more detailed update in the coming months.”

Source: https://www.travelpulse.com/news/airlines/airlines-reportedly-consider-weighing-passengers-to-conserve-fuel.html#.XXJQ4Lx8veM.email

Kenya Airways Should Not Have Been Privatised

Never in the history of African aviation had an airline been privatised until when the Kenya Airways was inadvertently made a specimen. This is how Kenya, a regional powerhouse, became a country regarded highly as a strategic nation but which does not fully own a national airline.

KQ was wholly owned by the State until April 1996 when the government made a conscious choice to float shares to the public having noted that the real problem behind its dismal performance was the State ownership structure.

As a result, for five consecutive years, the airline experienced a gradual deterioration in financial and operating performance while neither paying taxes nor dividends as a national airline. It had accumulated losses to the tune of Sh3 billion.

However, profitability of the airline improved after privatisation, with gross profit being recorded for the first five years. These ever-rising profits must have clouded the whole nation for far too long under the ‘Pride of Africa’ tag as regional policies were being introduced at a time when competitors were quietly licking wounds as they preyed and bayed for KQ’s blood.

Fortunately for competitors, in 2002, half a decade after privatisation of Kenya Airways, the open skies for Africa treaty (Yamoussoukro Decision) was signed into law, granting airlines a set of commercial aviation rights that allowed them to enter and land in other nations’ airspaces. The underlying implication from this new development was that the African aviation sector had been redesigned to give advantage to state owned African airlines while subtly maligning the privately owned like Kenya Airways.

This window of opportunity was enough for Ethiopia and Rwandan governments to propel their then wannabe airlines. Since then Ethiopian Airlines (ET), which was half the size of KQ in 2010, has outpaced KQ three-fold.

Rather than privatising KQ, stakeholders ought to have ensured that the airline was professionally run and managed. The advent of the open skies treaty would have made it a monopoly in the African aviation sector.

It took more than a decade for African states to adapt the open skies treaty but when it rolled out, it became extremely difficult for private airlines on the continent to succeed due to the now fashionable practice by governments to shield state owned airlines from both foreign and private competition through restrictive regulations and high taxes.

The biggest challenge of 21st century African diplomacy is that it takes place among multiple sites of authority, power, and influence that maligns the consistently reliable expert opinion of the private sector.

At the moment, the Kenya Airports Authority (KAA) charges KQ annual fees of up to Sh2.2 billion comprising of landing fees of over Sh1.6 billion, building and rent utilities of about Sh400 million and concession fees of Sh200 million, heavy cost of fuel distribution, maintenance and cost of services incurred in other airports notwithstanding.

KQ also pays KAA the Air Passenger Service Charge (APSC), which is dependent on the number of passengers departing from Kenya with the airline, to the tune of Sh4.3 billion yearly accounting for approximately 50 percent of JKIA’s total revenue from APSC. These charges alone amount to Sh6.5 billion.

The Kenyan parliament is right to consider exemptions of taxes borne by KQ and other Kenyan carriers that other operators into the country are not subjected to like corporate taxes, excise tax and import taxes.

Had the airline been exempted from paying these fees in 2018 alone, it would have converted over Sh6.5 billion into profit. These are clear signs that the airline will be more solid and profitable as a national enterprise than it is under the current ownership structure.

Though the airline has been steadily making headway towards profit recovery amidst unavoidable challenges like competition with state owned airlines that possess a big market in Africa, this partly demonstrates how the odds of thriving in the African continent are against privately owned African airlines.

Critical assessment and comparison of financial performance and position of Kenya Airways before and after privatisation gives a clear indication that the airline should not have been privatised.

While as a national airline, KQ had accumulated losses to the tune of Sh3 billion over a five-year period and was heavily indebted with its long-term loans rising to Sh3.9 billion. As a private airline however, it record a loss of Sh26 billion in 2016 which has been cut down to Sh7.5 billion.

Every decision to privatise a state owned enterprise makes an assumption that privatisation will generate sufficient funds and that the privatised enterprise will continue to operate efficiently after privatisation.

On the flip side, public enterprises are a deliberate choice by the public to allow the government to provide certain goods and services that the private sector cannot avail affordably and efficiently.

The writer is MP for Kajiado East and Committee member on Transport, Public Works and Housing.

Source:https://www.businessdailyafrica.com/analysis/ideas/4259414-5258094-lxa8dc/index.html

Jambojet Wins Coveted African Airlines Award

Just a month after Jambojet was awarded the coveted IATA Operational Safety Audit Certification, the regional low-cost carrier has been ranked top airline in Africa with the youngest fleet in a report by global aviation intelligence provider, ch-aviation.

The report shows that Jambojet’s average aircraft age is 4.3 years compared to the continent’s average of 16 years, the oldest globally. It is followed by Royal Air Maroc Express of Morocco and Air Austral in Reunion at 6.03 and 6.05 years respectively.

Ethiopian Airlines and RwandAir come in fourth and fifth respectively at 6.11 and 6.17 years respectively.

“This recognition is yet another validation of our commitment to keeping customer safety at the core of our business. We remain committed to matching our words with action which is why we made a business decision to only acquire brand new aircrafts,” said Allan Kilavuka, CEO, Jambojet.

Globally, the average age of aircrafts flying is 12 years. The youngest airline fleets is in Asia which averages 8.5 years.

“This year, we also looked at the youngest fleets for larger airlines separately, because fleet renewal for these airlines is more complex and requires more capital than for small start-ups,” said Thomas Jaeger, CEO, ch-aviation.

“Our data clearly shows that Asian airlines continue to see tremendous growth, especially the low-cost carriers. This coupled with good access to capital for new aircraft leads to the youngest fleets being in this part of the world,” he said.

The report analysed more than 30,000 active commercial passenger and cargo aircrafts.

Last month, Jambojet has added another feather to its cap after it was awarded the IATA  IOSA registration. The IOSA programme is an internationally recognised and accepted evaluation system designed to assess the safety, operational management and control systems of an airline.

The regional low cost airline, is the only operator after Kenya Airways to get IOSA registration in Kenya, reinforcing its commitment to maintain global safety standards in its operations.

“Safety is a principal requisite in our industry. Our customers need the assurance that they can travel comfortably, affordably and securely to any of our destinations. This registration is a testament to the effort we have put into ensuring the best operational and efficiency standards as a growing regional airline,” said  Kilavuka at the time

Jambojet has successfully completed the meticulous audit which involves approximately 900 standards and recommended practise.

The audit covers an exhaustive assessment of eight functional and operational areas which include organisation and management systems, flight operations, operational control, flight dispatch, aircraft engineering and maintenance, cabin operations, ground handling operations, and security management.

“The IOSA audit involves a great deal of hard work and requires a significant commitment of people, time and resources. I would like to congratulate Jambojet team for this achievement. As we expand our operations into the region, we are keen to offer value beyond convenience and affordability. Our core promise to our customers and partners is reliability and safety and undergoing the IOSA audit adds to this commitment, across the region,” said Kilavuka.

IOSA uses internationally recognised audit principles and is designed to conduct audits in a standardized and consistent manner. Airlines are re-evaluated every two years to ensure consistent innovation and observance to operational management, efficiency, air-worthiness and safety in the aviation industry.

This achievement comes after the airline was recently awarded the 2018 Bombardier Reliability Award for outstanding performance in dispatch reliability.

Source: https://businesstoday.co.ke/jambojet-allan-kilavuka-youngest-fleet-iata-iosa/

Silverstone Air to Start Direct Flights to Homa Bay in September

Effective September 2, 2019, the carrier started direct flights from its Wilson Airport hub, Nairobi to the upgraded Kabunde Airstrip.

Speaking to the media, Silverstone Air Sales and Marketing Manager, Mr Patrick Oketch said that buoyed by their general acceptance and the desire to connect the whole country, the airline has completed all the paperwork including carrying out test flights to Kabunde Airstrip.

”We are delighted to include Homa Bay town in our growing list of destinations that we serve. This new service which will be a daily one is expected to help the people in and around the great county access affordable and reliable air service,” Oketch said.

The Kabunde airstrip was modernised in 2015 by the Kenya Airports Authority (KAA) and received its first commercial flight in January 2016.

Sh200 million was used to upgrade the facility into a modern usable airfield with Glanack Investments Company hired to undertake the upgrade works that included the expansion of the runway to 1.2 kilomtres length and a new apron constructed.

Fencing around the facility was also reinforced and an all-weather road between Homa Bay and Rongo which is used to access the facility fully tarmacked.

Oketch said that the journey from Wilson Airport to Kabunde airstrip is estimated to take 35 minutes flight.

He said that the introductory fare is Sh6,500 for a one-way trip.

He said that on the particular route, Silverstone Air shall be deploying a Dash 8-100 type of aircraft that has a capacity of 37 passengers.

”If demand dictates, we shall also introduce late afternoon flights to Homa Bay,” the manager said.

Already, Silverstone operates daily flights from Wilson to the serene Kenyan Coast into Mombasa, Diani, Malindi and Lamu.

It also flies to the Maasai Mara, Eldoret, Wajir and Lodwar. Its recent services include charter operations for cargo in and within the region.

Source: https://www.standardmedia.co.ke/article/2001340213/silverstone-launches-direct-flights-to-homa-bay-town