Technology responds to travelers’ concerns about safety, security

Before John Meyer travels anywhere, he slips a small security device that looks like a two-way radio into his luggage. Recent reports of vacation rental owners spying on guests persuaded him to pay $199 for a “bug” detector that finds hidden cameras and microphones.

“I stay in a lot of Airbnbs,” says Meyer, a technology investor who lives in Los Angeles. “Unfortunately, this is the reality of the age we are living in. I’m proceeding with more caution, as it relates to my privacy.”

Security devices like Meyer’s bug detector can ease traveler concerns. Although he has not found a hidden camera or microphone — they are rare — he likes the peace of mind. Other popular portable gadgets include safety locks, alarms and smartphone apps. Should you pack one for your summer vacation? It depends.

If you’re worried about your privacy, you have a few choices. Meyer’s T-9 Specialty Bug Detector scans the room for frequencies between 50 MHz and 6 GHz and reveals hidden wireless cameras and microphones. You can also download an app for your smartphone, such as the Hidden Camera Detector, that uses your phone’s camera and flash to find possible hidden spy cameras in your rental. Here are some other such devices.

A personal alarm: That’s what Namita Kulkarni, a yoga teacher and frequent traveler, carries with her. Her device, a Vigilant 130db personal alarm, is worn as a small pendant. “When you’re traveling, you have to be alert and ready to respond if anything goes wrong in the spur of the moment,” says Kulkarni, who documents her solo trips on her blog, Radically Ever After. She says the most important lesson is how to silence the device. Her first personal alarm met an untimely demise when she couldn’t find the “off” switch after she triggered it by accident. She had to hold it underwater to make it stop.

A portable door lock: Security expert Robert Siciliano takes one on every trip. “Hotel locks can be compromised by the hotel staff and anyone with access to YouTube,” he says. He likes the simple Calslock portable door and travel lock, which works on inward-opening doors. A more expensive model puts a lock on the door lock, which can prevent your children, if you have children, from opening the door without your knowing about it.

A portable smoke and carbon monoxide detector: Sheryl Hill, the CEO of Depart Smart, a travel safety-preparedness company, remembers checking into a hotel in Cabo San Lucas, Mexico. It was a four-star resort that lacked an important safety feature: smoke alarms. “When I inquired with security, they said, ‘No worries, lady. We see smoke, we get you out,’ ”she says.”Fire safety is not a standard everywhere.” So she carries a Kidde battery-operated smoke and carbon monoxide detector with voice warning.

When it comes to apps and integrated security devices, there are almost too many options. For example, consider the danger of logging into an unsecured wireless network. For a problem like that, Adomas Baltagalvis likes Lookout Personal, a program that offers mobile security, identity protection and theft prevention.

“When you’re traveling actively and connect to dozens, if not hundreds, of WiFi spots each month, the app is super-valuable,” says Baltagalvis, the chief marketing officer for a technology company in Toronto. He also likes the app’s tracking feature, which gives him extra security in case the phone goes missing.

If you’re worried about losing your phone or mobile device, there’s Prey, an anti-theft program that tracks electronic devices. If someone steals your device and you report the theft, Prey locks on the device and transmits its location and other information that police can use to recover it.

For personal security, there’s also Silent Beacon, a wireless panic-button device that connects to your phone. When you push the panic button, it can simultaneously call emergency responders and alert up to six additional contacts with a text, an email and live tracking GPS information about your location. It works internationally, and you can program the device to call your home country’s embassy in an emergency. The device’s call and alert settings can be updated through the free Silent Beacon app, so travelers can easily customize their settings for an upcoming trip.

If you’re a cautious traveler, you might want to consider some of these devices. My favorite strategy is taking a more aggressive approach to travel safety. That includes thoroughly researching a destination or a hotel and maybe, just maybe, a little counter surveillance. I mean, why should those Airbnb hosts have all the fun?

I liked the idea behind the HD Mask, a high-resolution surveillance camera hidden inside a USB phone charger. You can record in a continuous loop or use motion detection to record when someone is in the room. So if your host makes an unscheduled visit to your quarters — gotcha! (Make sure you follow all state laws about surveillance before you use one of these gadgets. And remember to take it with you when you check out.)

Source: https://www.washingtonpost.com/lifestyle/travel/technology-responds-to-travelers-concerns-about-safety-security/2019/08/15/989e2844-b3e0-11e9-8949-5f36ff92706e_story.html?noredirect=on

WOMEN IN TRAVEL: Ruby Walji talks of a journey laced with fraudsters and conmen

Ruby Walji director of Ideal Travel Limited in Mombasa Kenya talks to KATA Weekly Travel News on her journey in the industry.

  1. How long have you been in this industry?

 

I have been in this business for exactly 8 years.

 

  1. When did you start this business?

 

I have always had an intense passion for travel. For about 20 years I handled my boss’s travel plans then one day my boss decided to open a travel agency at City Mall and I became the manager in 2011. In 2014, he decided to sell the business to me in 2014 where I have run it since. I am always thankful for the opportunity.

 

  1. What were the challenges then and what continues to be the challenge now?

 

There are a number of challenges in this industry but the one I have dealt with most is fraudsters and conmen. Luckily, we dust off the experience and carry on. Another thing is when business is slow and we have to make do with the situation.

 

  1. What has been the highlight in your journey in this industry?

 

I was once conned by one of my clients from Nairobi. It was a devastating loss but the highlight of it was being able to rise up and move on with business. We were able to recover from the huge loss.

 

  1. What has been your lowest moment?

 

When business is down is a low moment for me. It means we do not make revenue yet the expenses and bills have to be paid.

 

  1. What would your advice be to women interested in this industry?

 

This is a great industry to be in, especially for women. The exposure and experience are very worthwhile and satisfying. It however takes passion, patience, hard work, aggressiveness and good communication skills to survive. Give your work 100 per cent, give excellent services and go the extra mile for your clients.

 

  1. What changes would you like to see?

 

I would like to see the travel trade industry grow to greater heights. That would also mean that businesses like mine are doing great. Growth in the travel trade industry means that tourism is flourishing and the country in general benefits too.

 

  1. How do/did you manage to strike a balance between family and work?

It is not easy but one does have to strike a balance because both are very important aspects in one’s life. I plan ahead and accordingly to ensure that my family and my job both get ample time and do not suffer from my absence.

 

  1. Anything else you want to add

It is always a great joy for me to serve my clients well and this gives me contentment and fulfilment. I urge more women to take on this path as it is a fulfilling journey. Seeing a client that is happy is always rewarding.

Women in travel: Rashida Pereira talks about balancing family and trade

Like many spaces in the industry, the majority of players are men. However, women have continually cut a niche for themselves and are now a force to reckon in the travel industry.

In this four-part series, we talked to four women who have years of experience in the travel industry and this is what they said about their journey.

Today, we feature Ms Rashida Pereira, the General Manager at Fourways Travel Services. She is also a Kenya Association of Travel Agents (KATA) Board Director and the Mombasa Region Liaison.

 

Rashida Pereira

 

  1. How long have you been in this industry?

 I have been in this business for the past 24years.         

  1. When did you start this business?

 I joined Fourways in 1995 with a degree in psychology. Now I am the General Manager.

  1. What were the challenges then and what continues to be the challenge now?

The challenges have evolved over time. When I joined Fourways, travel sold itself and it was easy to get client despite having to do it manually. Writing out the tickets manually especially for large travel groups was time consuming and tedious. With the systems in place now and technology being progressive, things are so much easier now. Storing blank tickets in the office was also a problem due to theft.

Now our main problem is competition as one has to have an edge over the rest. While before we concentrated on selling the product, now we work hard towards selling the company name through online presence. we have to market ourselves.

  1. What has been the highlight in your journey in this industry?

The little things we do in service to our clients that make them smile. Going beyond the call of duty to ensure customer satisfaction. For instance, I once facilitated travel for a client’s pet, they were so happy that they sent me chocolate and flowers from Mauritius.

  1. What has been your lowest moment?

When things go wrong and a client is unhappy has to be one of my lowest moments. As I said, we pride ourselves in customer satisfaction and when that goes wrong it becomes disheartening. I remember one time when we booked travel for a client for Hajj. We managed the booking through a third part and the client was quite unhappy with the transfers and accommodation. I tried my best at my own personal expense to find better accommodation which was quite difficult as it was peak season. It was the worst two days of my life.

  1. What would your advice be to women interested in this industry?

I learnt that this industry demands 100% from oneself. It is best suited for either single ladies or those that have teenagers.

I would also ask the women to try and personally experience the travel aspect of the industry.  Unfortunately, the women get carried away with other aspects of living in this world and forget that to be passionate about anything one has to live the passion.

  1. What changes would you like to see?

I would like the travel agent fraternity to be more helpful to each other and not always be at each other’s throats.  The present KATA executive has worked hard to bring trust back into the fraternity but needs more work to even out the differences.

  1. How do/did you manage to strike a balance between family and work?

It was hard work and unfortunately the line between family and work blurred. I would take work home and would still be dealing with clients in the evening and sometimes late in the night.  I once went to work at 9pm as I thought I had forgotten to request either a meal or wheel chair for a client’s next day travel.  With the internet now, work is easier and I have more time with loved ones.

9.One other thing…

The industry has come a long way. Modern technology has made everything accessible. This has intensified competition and to keep up I am now a 24-hour service travel agent. The traveller can contact me from any part of the world and get an immediate response. I can truly say that I have not met more than 50% of the people who book with us as its all on email or on the phone. This is a far cry from 20 years ago when striking a balance was tedious.

One good thing that I still admire about the past is that the interaction with clients was physical and through this I made lasting friendships. Many would come in after a travel to give feedback which most of the time was to thank us. Nowadays, client doesn’t appreciate the effort we put into ensuring they enjoy a perfect holiday and the only feedback we get are complaints even where we are not at fault.

When all has been said and done, I believe that travel consultancy is still the most fulfilling career I have experienced.

Women in Travel: Grace Ndung’u talks about her rise in the travel industry

  1. How long have you been in this industry?

I have been in the travel trade industry for the past 7 years.

  1. When did you start this business?

I started this business in the year 2012. It was a tough journey for me but I thank God that I made it. I was a hotelier when I decided to resign from my job to venture in the tourism and travel industry. My then boss refused to pay my dues and I was stuck. I took up a loan of Ksh 50, 000, I wasn’t able to pay on time it accumulated to Ksh 500, 000. I used the Ksh 50, 000 to buy a laptop which I used to operate from as my office. I reached out to clients door to door.

I got my first client after two months through a referral from one of the offices I had visited. I remember it was six couples and their children. From the money that I made, I was able to clear my debt and rent a small office space. I struggled a bit for about four years until we were contracted to become service providers in one of the government institutions. Few people have helped me through my journey and they are my husband Anthony Mukomah, brother Simon Ndungu, Mr Mohammed of Vogue Tours and the Kenya Airways Sales Manager Mohammed Hamo.

 

  1. 3. What were the challenges then and what continues to be the challenge now?

         Challenges I faced include lack of enough capital making it hard to penetrate the industry. I also lacked proper information and knowledge on the business. The cost of doing business was also a hinderance, this included agency licences and fees.

Luckily, that is no longer the problem now as what I have to contend with is competition from other agencies and delayed payments from clients.

Technology has made work easier but it has also made business rough for us travel agents as a client can easily book their holiday and tickets online.

  1. What has been the highlight in your journey in this industry?

Opening my business and succeeding in it despite the rough patch is a highlight for me. I look at my work and staff and I am grateful for the far that I have come. It makes me appreciate what I have much more.

  1. What has been your lowest moment?

I once could not raise money to pay a service provider and had to shut down my business to avoid being auctioned. I payed the provider back later.

  1. What would your advice be to women interested in this industry?

Women in the travel industry should be resilient and learn to weather the challenges. They should also try seek procurement opportunities in the government through the proper channels.

  1. What changes would you like to see?

Agencies should embrace technology as times have changed. Everything has become digital and we need to conform for our businesses to keep up.

  1. How do/did you manage to strike a balance between family and work?

I have very supportive husband who is there for our family in every aspect. I also have a competent working team for our company. This makes work family balance easy and enjoyable.

  1. One more thing…

I appreciate organisations and people who take time to support and help nurture the dreams of women in this industry. As I have learnt from my experience, sometimes it is not an easy journey but with people who build you and organisations that boost you, like the Kenyan Government did for me, then we will make tremendous progress and boost this industry which will in turn benefit the country at large.

New tool to audit economic role of tourism

Kenyans will soon know the contribution of tourism to the country’s wealth through a new tool that will measure the value tourists add to related sectors, their spending patterns and jobs that followed the expenditure.

Government is creating the special tool, known as the Tourism Satellite Account (TSA), to estimate demand and supply of tourism for market intelligence and publicity.

The tool will also be used to establish direct job opportunities in hotels and auxiliary sectors like handicraft, taxi business, fishing and farming.

“Since the accounts distinguish the numbers and expenditure of different tourist markets by origin, the yield contribution measures can be developed per tourist and by source market,” said Tourism Research Institute (TRI), the agency developing the tool.

The State will be able to measure the multiplier effect of tourism expenditure on the whole economy by providing information on who is supplying these goods and how the demand is being met.

 “It is possible to establish the economic importance of tourism for each category of products that are consumed and also for each activity that results in the production of goods and services for the visitors,” TRI said.

Currently, official data only gives figures on activities such as visitor arrivals, hotel bookings and bed occupancy but not an aggregate contribution of tourism to the economy.

Kenya National Bureau of Statistics (KNBS) data shows the number of international visitor arrivals increased by 14 per cent from 1.77 million in 2017 to 2.03 million last year.

This pushed up the sector’s earnings by 31.2 per cent to Sh157.4 billion in 2018.

Source: https://www.businessdailyafrica.com/economy/New-tool-to-audit-economic-role-of-tourism/3946234-5234622-1iwxf9/index.html

Luxury hotel Kempinski appoints new GM

The Popat family-owned five-star luxury hotel Villa Rosa Kempinski has named Roberto Simone as the facility’s new general manager, coming at a time when the hospitality player is targeting to grow its clientele via digital marketing. Speaking in Nairobi on Tuesday, Mr Simone said the hotel will concentrate on building its online presence with a view to attracting young wealthy families to their two facilities in Nairobi and the Maasai Mara National Game Reserve’s Olare Mara Kempinski, a high-end tented camp property.

“Kenya is an attractive market for any serious hospitality chain and Kempinski is keen to enhance its offering to hold its ground against rising competition.

“We shall concentrate on experiential tourism activities that emphasise on the warmth of the Kenyan people, their culture and that includes Kenyan cuisine in our menu,” he said.

The Italian corporate finance specialist, who took over from Frenchman Phillipe Charraudeau, said the hotel had invested heavily in information technology to protect client data via a dedicated global encrypted platform that is in use in all their 80 high-end outlets across the world.

The properties owned by Simba Corp and managed by global hospitality chain Kempinski have hosted an array of prominent international visitors including presidents and billionaire since inception.

Kenya host an array of global hospitality brands with a Sh40 billion investment by China’s Avic International currently underway that will see US hospitality chain JW Mariott occupy a 32-floor block in Westlands, Nairobi.

Accor, the largest hotel chain outside the US, has slated the opening of its first MGallary Hotel Collection in Gigiri, Nairobi, in the first quarter of 2021.

Source: https://www.businessdailyafrica.com/corporate/companies/Luxury-hotel-Kempinski-appoints-new-GM/4003102-5234400-cd2oe6/index.html

Air fares shoot up as high tourist season kicks in

The high season at the Kenya’s popular tourist destinations have seen the cost of air ticket more than double as airlines cash in on high demand.

Coastal towns of Mombasa, Malindi and Ukunda have registered a significant increase in air fares compared with other regions in the country.

For instance, a one-way air ticket to Mombasa on budget airlines Fly 540 and Jambojet costs Sh6,540-Sh14,770, and Sh7,700-Sh9,700 respectively.

Ordinarily in low seasons, passengers would pay a maximum of about Sh5,700 to Mombasa flying most of these airlines.

The Kenya Airways, which has been charging as low as Sh4,465 as at May this year, is now charging between Sh8,257 and Sh13,070 for a one-way ticket to Mombasa.

August is one of the high seasons in most of the tourist destinations in Kenya given that most schools are closed with parents seeking to take their children out on holiday. South Coast appears to have registered high demand for tourists with airlines flying to Ukunda charging exorbitantly on the route.

For instance, a one-way ticket to Ukunda is going for Sh10,700 this week costing Sh15,700 on Jambojet, with airlines recording nearly full booking during the season.

Air tickets on Eldoret route have remained low compared to any other region with no significant change on charges. Jambojet is charging Sh4,700 for a one-way ticket from Nairobi to Eldoret and vice versa.The route has over the years been the cheapest given low demand by passengers travelling to the North Rift town. The domestic air market has seen rising demand in the recent years as more Kenyans opt to fly due to rising incomes and falling air fares with some airlines charging as low as Sh3,000 one way.

To meet the increasing demand, the Kenya Airports Authority has been expanding regional airstrips to allow them accommodate larger aircraft.

Ukunda and Manda airstrips upgrade is expected to boost tourism to Lamu and Kwale counties.

The coastal city routes have always been the most expensive in the country given high demand from both local and international tourists.

Source: https://www.businessdailyafrica.com/corporate/shipping/Air-fares-shoot-up-as-high-tourist-season-kicks-in/4003122-5234520-jolingz/index.html

Safe skies is a joint responsibility, let us all play our part

Every time an incident happens in the aviation industry, whether locally or internationally, it becomes a subject of concern to everybody. Understandably so because of the fatalities that are associated with air incidents.

Over the past eight years, Kenya has recorded slightly above 100 minor and fatal aircraft incidents. This, according to government data, includes records from pilot training flights, commercial passenger flights, cargo flights and private aircraft.

At least 37 of the recorded incidents occurred on the runway during take-off and landing, as a result of faulty landing aircraft gear, runway intrusions or aircraft overshooting the runways. Engine failure contributed to about 22 of the incidents recorded. Aircraft crashes into obstacles contributed to 50 percent of the fatalities.

Despite this, Air transport is still by far the safest mode of transport. The 2018 International Air Transport Association (IATA) safety performance data showed that there was one accident for every 740,000 flights globally, which was a slight improvement from the previous five-year period 2013-2017.

Kenya has seen an upward trajectory in its air safety record in the last ten years. The country now ranks 7th in Africa and 67 out of 185 states globally, in air safety. The country’s safety score stands at 78 percent.

This rating by the International Civil Aviation Organisation (ICAO) shows that there is a deliberate effort by the sector to improve safety standards. ICAO categorises a country’s air safety based on civil aviation organisation, aviation legislation, air navigation services, aircraft operations, personnel licensing and training, aircraft airworthiness and air crash investigations.

In the last few years, we have seen a rise in low-cost carriers here in Kenya, making air travel more affordable. For instance, with Jambojet, we have flown over 3 million passengers over the last five years, equivalent to the total population in Nairobi. At least 30 percent of these were first time flyers. The important question to ask is how we as an industry should enhance safety and reliability.

First we are regulated. Each of the industry players should adhere to the set regulations, and this would work towards safer skies, and a better operating environment. Jambojet like every other airline has elaborate operating manuals that we strictly adhere to.

Secondly we have to be transparent and open to scrutiny. For example we at Jambojet have opened up our operations to scrutiny by the regulator and our partners Kenya Airways, KLM and Air France. Recently we received the IATA Operational Safety Audit registration, becoming the second airline in Kenya after Kenya Airways to receive this certification and the only low cost carrier to be certified.

Finally, we are safe as we want to be. It does not matter how much the regulators try to regulate us. It boils down to individual responsibility by airlines. As operators, we must be responsible and adhere to the set guidelines.

We must also have continuous training for all staff on safety and security. This not only raises the awareness but also ensures that we are prepared at any.

The writer is managing director & CEO, Jambojet. Source: https://www.businessdailyafrica.com/analysis/columnists/Safe-skies-is-a-joint-responsibility/4259356-5235792-ijtr3e/index.html

NLC to carry out third land valuation for Homa Bay airstrip expansion

The National Land Commission (NLC) has directed the Kenya Airports Authority (KAA) to submit a new list of parcels of land to be acquired for upgrade of Kabunde Airstrip in Homa Bay.

This will be the third land valuation exercise the NLC is undertaking for upgrade of the airstrip aimed at boosting domestic air travel.

The cost of compulsory land acquisition for the second valuation carried in 2016 was Sh106.6 million, a 60.1 percent increase from the Sh42.4 million arrived at on the first valuation in 2013.

On May 20, the KAA surrendered titles it had collected from affected landowners after they threatened to sue following delays in their compensation.

Transport Secretary James Macharia told the National Assembly Transport committee that the KAA wrote to the NLC in June requesting appointment of a valuer for the affected parcels.

 “Further to a meeting held with the acting Head of Valuation, and the NLC on July 9 2019, the Authority (KAA) is required to submit the following documents prior to commencement of the valuation exercise,” said Mr Macharia.

Under the instructions, the KAA is required to submit list of parcels categorised as either whole or partial acquisition.

The KAA is also expected to provide the registry map indicating the current acreage of the airstrip together with the area to be acquired. The KAA intends to extend the existing length runway from 1.2km to 1.7km to accommodate large aircraft.

The Authority commenced the process of acquisition of the estimated 141 acres of land in Kabunde in 2012.

The process has however not concluded following disputes on figures arrived at by the government valuers as was indicated on the valuation schedule.

There has also been delays in the succession process for issuance of Grant of Letters of Administration for deceased landowners.

Another hitch has been a dispute between the KAA and the county government on payment of outstanding sums arising from the construction of the terminal building.

In April, the affected land owners took to the streets demanding that the KAA settles their dues before construction works start on the Kabunde Airstrip.

Source: https://www.businessdailyafrica.com/corporate/shipping/4003122-5234518-rc5v8lz/index.html

Kenya Airways receives accolades from Nigerian Civil Aviation Authority for exemplary services

Kenya Airways has been commended for its exemplary performance in Nigeria during the past six months. The Nigerian Civil Aviation Authority Director for Consumer Protection Mr. Adamu Abdullahi said that the Authority was very pleased with the performance that Kenya’s national carrier had recorded in the period up to June 2019.

“Kenya Airways has generally been doing very well in this market. Out of the 244 flights it operated into this country for the past half year, only 68 had been delayed, 2 cancelled and 1 had a ramp return. Throughout that period, we only had one complain registered against KQ,” he said.

Mr. Abdullahi made this revelation at the Authority’s offices during a courtesy meeting with officials from the Kenya Association of Travel Agents (KATA) and those of National Association of Nigerian Travel Agents (NANTA). He urged the airline not to rest on its laurels and should continue to set the standards for the other African carriers, who he observed that were not doing that well. 

Present at the meeting was the Director General of the Nigerian Civil Aviation Authority (NCAA) Captain Muhtar Usman, Director of Air Transport Regulation Rtd. Captain Edem Oyo-Ita, President of NANTA Bankole Bernard, KATA Treasurer Dr. Joseph Kithitu, KATA CEO Nicanor Sabula among other high ranking NANTA officials.

Earlier on, KATA officials who are on an official visit to Nigeria held a meeting with the Kenya Airways Country Manager Mr. Hafeez Balogun at their offices in Ikeja, Lagos. The meeting focused on how Kenya Airways as the bridge that connects East Africa and West Africa could support the partnership and collaboration between Kenya Travel Agents and their counterparts in Nigeria through their respective Associations. Both Associations lauded the commitment and support they had received from Kenya Airways in their home markets.