Airports around the world are increasingly turning to artificial intelligence (AI) to manage the rapid growth in global air travel and improve operational efficiency. As passenger numbers continue to rise, aviation authorities are embracing advanced technologies to streamline airport operations, reduce congestion, and enhance the overall travel experience. The growing demand for air transportation has placed considerable pressure on airport infrastructure, prompting industry leaders to explore innovative solutions that can handle increasing passenger volumes without requiring massive physical expansion.

Artificial intelligence is emerging as one of the most effective tools for addressing these challenges. By analyzing vast amounts of data collected from cameras, sensors, and airline schedules, AI systems can help airport managers better understand how passengers move through terminals. This real-time analysis allows airport authorities to anticipate congestion before it becomes severe and respond quickly to prevent long queues at security checkpoints, boarding gates, or baggage collection areas. When potential bottlenecks are detected, airport staff can be redeployed, additional service counters opened, or passengers redirected to less crowded areas.

Another important application of AI in airports is the use of biometric technologies, particularly facial recognition systems. These systems allow passengers to move through several stages of the airport journey—such as check-in, security screening, and boarding—without repeatedly presenting identification documents. Instead, a quick facial scan can confirm a traveler’s identity and match it with their flight information. This contactless process not only speeds up passenger processing but also reduces the risk of human error in identity verification. Many airports believe that biometric systems will become a standard feature of future travel because they make airport procedures faster and more convenient.

Artificial intelligence is also helping airports improve operations behind the scenes. Predictive algorithms can analyze equipment performance and identify potential maintenance issues before they cause disruptions. For example, AI can monitor baggage handling systems, aircraft servicing equipment, and other critical infrastructure to ensure that they operate smoothly. By detecting problems early, airport operators can carry out maintenance at the right time and avoid costly delays or system failures that could disrupt flights and inconvenience travelers.

In addition, AI technologies are being used to optimize airport logistics and planning. Algorithms can help determine the most efficient way to assign aircraft to gates, schedule staff, and manage runway usage based on real-time data and demand forecasts. These systems allow airport operators to handle more flights and passengers without significantly increasing operational costs. As global travel demand continues to grow, such efficiency improvements will become increasingly important for maintaining reliable airport services.

Airports are also exploring ways to use artificial intelligence to enhance the passenger experience. Many are developing smart mobile applications and digital assistants that provide travelers with personalized information, including flight updates, gate directions, and estimated waiting times at security checkpoints. Some systems can even recommend the fastest routes through terminals or suggest nearby restaurants and shops while passengers wait for their flights. These digital tools are designed to make travel less stressful and help passengers navigate large airports more easily.

Despite its many benefits, the growing use of artificial intelligence in airports has also raised concerns about privacy and data security. Biometric technologies rely on collecting and storing sensitive personal information, and critics warn that this data must be carefully protected to prevent misuse or unauthorized access. Aviation authorities and technology companies are therefore under increasing pressure to ensure that strong safeguards are in place to protect passenger data and maintain public trust.

Nevertheless, most experts agree that artificial intelligence will play a crucial role in the future of air travel. With passenger numbers expected to rise significantly in the coming decades, airports must find smarter ways to manage traffic and deliver efficient services. By integrating AI into their operations, airports hope to create more efficient, secure, and passenger-friendly travel environments capable of meeting the demands of a rapidly expanding global aviation industry.

Source: aljazeera.com

Air travellers in Kenya are beginning to feel the impact of a new wave of airfare increases as airlines locally and globally respond to sharply rising jet fuel costs and broader geopolitical tensions that have disrupted energy markets. Analysts say aviation fuel prices have surged in recent weeks due to instability in the Middle East, forcing airlines to introduce fuel surcharges, raise ticket prices, or reduce flight capacity to remain financially viable.

In Kenya, one of the clearest examples is Skyward Express, which has notified passengers of a fare adjustment that takes effect on April 1, 2026. The airline announced that a fuel surcharge will be applied to all tickets, citing sustained increases in international fuel prices that have significantly raised the cost of operating flights. In a passenger advisory, the airline said: “Effective April 1, 2026, a fuel surcharge will be applied to all Skyward Airlines ticket prices.” The carrier added that the aviation industry is facing mounting pressure from global fuel markets, noting that imported aviation fuel forms a substantial share of airline operating costs.

Skyward further explained that the decision was necessary to maintain operational sustainability. “The aviation industry continues to navigate the impact of rising global fuel costs… As internationally imported fuel represents a substantial portion of our operating costs for each flight, these conditions have required us to take deliberate steps to ensure we can maintain a sustainable and reliable service,” the airline said in its statement.

Kenya’s aviation sector is particularly vulnerable to such price shocks because the country imports all of its aviation fuel, much of it sourced from the Middle East. As a result, disruptions in global energy supply chains quickly translate into higher operating costs for airlines serving domestic and regional routes. Industry analysts estimate that aviation fuel can account for roughly a quarter to a third of airline operating costs, making it one of the most sensitive variables affecting ticket pricing.

The trend is not limited to Kenya. Airlines around the world have begun adjusting fares and introducing fuel surcharges as jet fuel prices surge. According to global aviation reports, the average price of jet fuel has nearly doubled in recent weeks, reaching about $197 per barrel as geopolitical tensions disrupted supply routes and pushed crude oil prices higher.

International carriers have already implemented a range of measures. Hong Kong-based Cathay Pacific recently announced a 34 percent increase in fuel surcharges across its network starting April 1, warning that the airline would continue reviewing the charges regularly depending on fuel market conditions.

Other airlines have also raised ticket prices. Scandinavian carrier SAS has increased fares and cancelled hundreds of flights due to high fuel costs, while Thai Airways has raised ticket prices by between 10 and 15 percent to offset rising operational expenses.

In the United States, United Airlines has warned that fares could climb significantly if oil prices remain elevated. Chief executive Scott Kirby said ticket prices could increase by as much as 20 percent if current fuel market trends continue, describing the surge in oil prices as a “stress event” for the aviation industry.

Airlines in other markets have taken similar steps. Air France‑KLM has added surcharges to long-haul tickets, while Air New Zealand and Qantas have also adjusted fares and schedules to reflect higher fuel costs and operational uncertainty.

Aviation experts say the combination of rising fuel costs and geopolitical tensions is likely to keep pressure on airfares in the near term. When fuel prices rise rapidly, airlines typically have limited options: absorb the cost and risk losses, reduce flight frequencies, or pass part of the expense to passengers through higher fares or surcharges.

For Kenya’s travel market, the fare increases could affect both domestic and regional travel demand, particularly among price-sensitive leisure travellers. However, airlines argue that such adjustments are necessary to maintain operations and ensure network stability at a time when the global aviation industry is facing some of its most volatile fuel markets in years.

Industry observers say that if fuel prices remain elevated, more airlines in Kenya and across Africa could follow with similar fare adjustments in the coming months as they seek to balance rising operating costs with sustained travel demand.

Renegade Air has announced the resumption of its Nairobi–Homa Bay route, restoring an important regional air link that is expected to improve connectivity and stimulate economic activity in western Kenya. The airline confirmed that flights between Wilson Airport and Homa Bay will restart on Thursday, April 2, 2026, with bookings already open for travelers.

The service will initially operate four times a week on Monday, Thursday, Friday and Sunday, offering passengers a convenient schedule linking the capital with the Lake Victoria region. According to the published timetable, flights will depart Wilson Airport at 1:30 p.m., arriving in Homa Bay at 2:15 p.m. The return flight will depart Homa Bay at 2:35 p.m. and arrive back in Nairobi at 3:20 p.m. The Thursday flight on April 2 will mark the official relaunch of the service before the regular weekly schedule continues.

The restoration of the route is expected to provide a faster and more reliable travel option for business travelers, government officials, development partners and residents who frequently move between Nairobi and western Kenya. By air, the journey takes less than an hour, compared with several hours by road depending on traffic and road conditions. Improved access to Homa Bay is also expected to support growing economic and tourism opportunities around Lake Victoria, where fishing, agriculture, regional trade and emerging hospitality investments continue to drive activity.

Industry observers say the decision by Renegade Air to reintroduce the route reflects renewed confidence in Kenya’s domestic aviation market, where demand for regional connectivity has been gradually increasing. Wilson Airport remains the country’s busiest hub for domestic and regional charter operations, serving multiple destinations across Kenya through a network of local airlines. Domestic carriers such as Jambojet and Safarilink Aviation have also expanded routes in recent years as travelers seek faster access to regional business centers and tourism destinations.

The return of scheduled flights to Homa Bay is also expected to support county-level development by making the region more accessible to investors, government officials and tourists. Homa Bay County sits along the shores of Lake Victoria and serves as a gateway to several destinations in western Kenya, including fishing communities, agricultural zones and emerging tourism circuits linked to the lake and surrounding landscapes.

For the travel industry, the resumed service represents another step toward strengthening domestic air connectivity in Kenya, particularly to destinations that historically relied heavily on road transport. As airlines continue to evaluate demand and operational costs, route restorations such as the Nairobi–Homa Bay service are seen as critical to supporting regional mobility and economic integration.

Passengers can already book seats for the route through Renegade Air’s reservation channels, with the airline encouraging travelers and travel agents to secure bookings ahead of the inaugural flight scheduled for April 2. Industry stakeholders say the resumption of the service will not only shorten travel times but also open new opportunities for tourism and business engagement between Nairobi and the Lake Victoria region.

The rise of bleisure travel, the combination of business and leisure during corporate trips, has become a transformative trend in the tourism industry. Increasingly, professionals are adding personal vacation days to their business trips, extending their stays, and contributing to the local economies of key business destinations across the globe. This shift in corporate travel behaviour has been rapidly integrated into travel policies, with companies, airlines, and hotels responding to the demand for longer, more flexible stays.

The blending of business and leisure travel is reshaping the tourism landscape worldwide. Surveys and reports suggest that in recent years, an increasing number of professionals have opted for bleisure trips, with a sharp rise in both extended stays and spending.  Travel destinations are seeing an uptick in weekday tourism, with businesses not only hosting meetings but also encouraging employees to explore the region once work commitments conclude. This extended stay trend is not only beneficial for employees seeking a work-life balance but also helps tourism-dependent cities see economic growth as they cater to the growing demand for both business and leisure services.

Shifting Corporate Travel Policies to Accommodate Bleisure

As bleisure travel grows, corporate travel policies are evolving to accommodate longer stays that blend work with leisure. Many organizations have begun to incorporate this model into their business trips, offering more flexible booking options, especially for those travelling to major business hubs across Europe and North America. These changes are reflective of broader shifts towards work-from-anywhere policies, where the focus is not only on the task at hand but also on employee well-being, satisfaction, and work-life balance.

Businesses are increasingly open to employees adding leisure days to their business trips, and some have even defined bleisure travel policies. These updated policies are not only aimed at improving employee satisfaction but also contributing to the local tourism industry. Cities and hotels are adapting, offering business travellers tailored packages that provide access to both work-friendly amenities and leisure activities, such as spa services, sightseeing tours, and cultural experiences.

Airlines and Hotels Adjust Strategies for Bleisure Tourists

Airlines and hotels are strategically adjusting their offerings to capture this growing segment of bleisure tourists. Hotels, particularly in major corporate hubs like London, New York, and Paris, are now catering to the need for extended stays by enhancing their amenities for business travellers. Many hotels are integrating leisure-focused offerings such as pools, gyms, and entertainment packages alongside reliable workspaces, high-speed internet, and conference facilities.

Airlines are following suit by offering more flexible fare options, allowing travellers to extend their stays without incurring steep additional costs. These adjustments are opening up new revenue streams for both hotels and airlines while also offering convenience and added value for business travellers who wish to combine work with leisure.

Bleisure Travel and the Growth of Local Economies

The economic impact of bleisure travel is profound, particularly for tourism-dependent destinations. Major metropolitan areas such as Lisbon, Berlin, and Rome are benefiting from the influx of extended business travellers, with local hotels, restaurants, and attractions seeing longer-term benefits. The additional days that bleisure travellers spend in these destinations result in higher overall spend, benefiting a wide range of businesses in the area. As this trend continues, destinations around the world are looking at how they can tailor their offerings to accommodate the growing demand for longer stays that blend business and leisure.

Long-Term Projections for the Bleisure Segment

The future of bleisure travel looks promising, with analysts predicting that the segment will continue to grow at a rapid pace. According to projections, bleisure trips are expected to account for up to one-third of all corporate travel by the end of the decade. This growth is supported by the rise of remote working, where individuals can work from various locations while still fulfilling their professional obligations. As companies adopt more flexible policies, tourism professionals and travel managers are finding innovative ways to balance work and play, ensuring that both business objectives and leisure opportunities are maximized.

The trend toward bleisure travel is not just a fad; it represents a lasting shift in the way people approach corporate travel. With the lines between work and personal life becoming increasingly blurred, tourism destinations worldwide are embracing this new form of travel and adjusting their infrastructure and services to meet the needs of the modern business traveller.

The Growing Importance of Bleisure in Global Tourism

As bleisure travel continues to reshape corporate tourism, it is clear that this hybrid travel model has a lasting impact on both travellers and the tourism industry. With extended stays, increased spending, and a shift in corporate policies, bleisure travellers are making significant contributions to the local economies of major business destinations. With more companies supporting this trend, and airlines and hotels continuing to adjust their offerings, bleisure is poised to remain a driving force in the future of global tourism.

Source: travelandtourworld.com

In the middle of East Africa, the tourism scene is going through a huge change. For decades, the “Big Five” have drawn millions of people to the savannah, but a warning story has come out that calls for a change in how these encounters are set up. More and more, both tourists from other countries and local officials agree that protecting the natural heritage of Kenya depends a lot on not using it for profit. Moving from passive observation to active, ethical involvement is no longer just a niche choice; it is becoming the gold standard for modern adventurers.

The Regulatory Framework for Sustainable Protection

 

The stewardship of Kenya’s diverse ecosystems is governed by a robust set of national policies. Under the Wildlife Conservation and Management Act (2013) and the subsequent National Wildlife Strategy 2030, the Kenyan government has prioritized the integration of community participation with rigorous conservation standards. According to the Ministry of Tourism and Wildlife, the mandate is clear: tourism must serve as an enabler of conservation rather than a threat to it.

Standardization and quality service delivery are overseen by the Tourism Regulatory Authority (TRA), which ensures that facilities and operators adhere to sustainable practices. These regulations are designed to prevent the commercialization of wildlife at the expense of animal welfare. By choosing operators who are licensed and graded by the TRA, tourists contribute to a system where revenue is reinvested into habitat protection and anti-poaching initiatives.

Distinguishing Sanctuary from Exploitation

 

A critical distinction must be made between genuine rescue centres and profit-driven attractions. Legitimate sanctuaries are defined by their commitment to rehabilitation and, where possible, the eventual release of animals back into the wild. In contrast, facilities that encourage direct physical contact—such as cub petting or walking with lions—are often flagged by conservationists as exploitative.

The Kenya Wildlife Service (KWS) emphasizes that wild animals should be observed in their natural habitats with minimal human interference. Research indicates that close proximity and noise from high-density tourism can cause significant psychological stress to species like elephants and cheetahs, potentially disrupting their breeding and social structures. Ethical travellers are encouraged to seek out “low-impact” experiences, such as those found in private conservancies where vehicle numbers are strictly limited to protect the tranquillity of the environment.

Empowering Communities Through Responsible Choices

 

The success of conservation is intrinsically linked to the well-being of the people who live alongside wildlife. It has been observed that when local communities benefit directly from tourism revenue, the incentives for poaching and land degradation are significantly reduced. Ethical tourism models, such as the community-owned conservancies in the Maasai Mara and Samburu, ensure that land-lease payments and employment opportunities reach the residents.

By opting for destinations that prioritize community benefit-sharing, travellers help foster a “wildlife economy” that is both sustainable and equitable. These initiatives are supported by government frameworks that encourage the development of eco-lodges and community-based enterprises, ensuring that the fruits of tourism are shared by those who serve as the frontline guardians of the wilderness.

Guidelines for the Ethical Explorer

 

To ensure a positive impact during a visit to Kenya, several guidelines should be followed:

1. Observation Over Interaction: Direct contact with non-domesticated animals should be avoided. If an activity involves touching or feeding wildlife, it is likely detrimental to the animal’s welfare.
2. Support Certified Operators: Tours should be booked through members of recognized bodies like the Kenya Association of Tour Operators (KATO), who are committed to ethical codes of conduct.
3. Respect Habitat Boundaries: Off-road driving and overcrowding around sightings are discouraged, as these actions destroy vegetation and distress animals.
4. Vetting Sanctuaries: Facilities should be researched to ensure they do not engage in captive breeding for entertainment purposes.

A Legacy for Future Generations

 

The decisions of each visitor are changing the story of Kenya’s wildlife. People are starting to appreciate the natural world more deeply and respectfully instead of using animals for “selfie culture”. The National Wildlife Strategy 2030 says that the goal is to make an ecosystem that can withstand change and where biodiversity and a strong, ethical tourism industry can both thrive. When places that put profit ahead of safety are turned down, the industry gets a strong message: the real value of wildlife is in its freedom, not in how useful it is.

The Kenyan government, conservation groups, and responsible travellers are all working together to change what the “African Safari” means. It’s not just a trip to see things anymore; it’s a trip with meaning—one that will make sure the thundering hooves and quiet roars of the savannah are heard for years to come.

Source: travelandtourworld.com

Flights to and from Zayed International Airport in Abu Dhabi and Dubai International Airport were disrupted on Sunday morning as wider regional tensions continue to impact aviation.

Residents in Abu Dhabi and Dubai were urged to take shelter after a missile warning was sent to mobile phones on Sunday morning. The safety alert was sent around 7am, followed by audible booms.

The alert was the second of the day, following one around 1am.

The UAE on Saturday intercepted 20 ballistic missiles and 37 drones launched from Iran, the Defence Ministry said. Since the start of Iran’s attacks, the UAE air defence systems have intercepted 398 ballistic missiles, 15 cruise missiles and 1,872 drones.

Several flight arriving into Zayed International Airport were impacted on Sunday morning.

Delayed Etihad arrivals included EY844 and EY842 from Moscow Sheremetyevo, EY411 from Phuket, EY010 from Chicago, EY160 from Warsaw, EY156 from Prague and EY078 from Manchester.

Etihad flight EY042 scheduled to arrive from Amsterdam was cancelled.

Delayed Air Arabia Abu Dhabi arrivals included 3L128 from Kochi, 3L112 from Ahmedabad and 3L316 from Faisalabad.

Several Air Arabia Abu Dhabi flights were also cancelled including 3L016 and 3L018 from Bahrain, 3L268 from Salalah, 3L021 and 3L023 from Kuwait, 3L753 from Moscow Domodedovo, 3L442 from Yerevan, 3L764 from Tashkent, 3L715 from Tbilisi, 3L782 from Almaty, 3L382 from Giza and 3L731 from Baku.

Cancelled IndiGo arrivals included 6E1411 from Chennai, 6E1431Z from Ahmedabad, 6E1419 from Bangalore, 6E1448 and 6E1407 from Hyderabad, 6E1433 from Kannur, 6E1444 from Vishakhapatnam, 6E1497 from Coimbatore and 6E1415 from Lucknow.

At Dubai International Airport, delayed Emirates arrivals included EK048 from Frankfurt, EK802 from Jeddah and EK797 from Dakar.

Delayed flydubai arrivals on Sunday morning included FZ1942 from Tashkent, FZ430 from Kozhikode, FZ1854 from Almaty, FZ1134 from Kathmandu, FZ906 from Al-Ula, FZ1710 from Bucharest, FZ326 from Multan and FZ1840 from Warsaw.

Emirates airline said previously that it was operating a reduced flight schedule and urged travellers to check their flight status, even after they check in. The airline is offering customers who booked to travel between February 28 and April 15 the option to rebook on alternate flights until May 31 or request a full refund for free.

For Etihad, tickets issued for travel between February 28 and April 15 can be refunded or rebooked free of charge on alternate flights until May 15.

Airlines in the Gulf are slowly ramping up operations after the conflict began on February 28. According to data from Flightradar24, Emirates operated 384 flights on March 28, compared with only 24 on March 1 – a day after the war began. Etihad operated 143 flights, Qatar Airways 144 and flydubai 127.

Source: thenationalnews.com

Non-IATA travel agencies in Kenya and across the region are set to benefit from expanded airline booking capabilities following the announcement that they can now access New Distribution Capability (NDC) content from Kenya Airways through the Amadeus travel technology platform.

The move represents a significant step toward modernizing airline distribution and widening participation in the evolving digital travel marketplace.

Growing Travel Market and Digital Distribution

Kenya’s travel industry continues to grow as air connectivity, tourism demand, and digital booking channels expand across Africa. According to data shared by the International Air Transport Association (IATA), Kenya’s Billing and Settlement Plan (BSP) sales reached approximately $567 million (about KSh 74 billion) in 2025, reflecting the strong role travel agencies play in airline ticket distribution.

However, not all agencies operate under the IATA accreditation system. Many smaller or independent agencies rely on partnerships or alternative identifiers to access airline content and issue bookings.

The introduction of NDC access for non-IATA agencies through Amadeus, therefore, represents an important opportunity to bridge that gap and allow more travel businesses to participate in modern airline retailing.

What the New Access Means for Travel Agencies

Through the integration, eligible non-IATA agencies will be able to search, price, and book Kenya Airways NDC offers directly within the Amadeus system.

NDC, an industry initiative led by IATA, enables airlines to distribute richer and more personalized offers compared to traditional Global Distribution Systems (GDS). These offers may include additional fare families, seat options, ancillary services, and dynamic pricing that were previously not always visible through conventional booking channels.

For travel agencies, this development means:

• Access to richer airline content and more flexible fares
• Improved ability to retail ancillary services such as seats and baggage
• Enhanced competitiveness with IATA-accredited agencies
• Greater transparency in pricing and product offerings

Industry analysts say the move aligns with global airline distribution trends, where carriers are increasingly shifting toward NDC-based retailing models.

Eligibility Requirements

To access Kenya Airways NDC content through Amadeus, non-IATA agencies must meet specific eligibility criteria.

These include:

• A valid Travel Industry Designator Service (TIDS) number issued by the International Air Transport Association
• An ES (Security Entry) or EOS (Extended Ownership Security) agreement configured within the Amadeus platform

Once these requirements are met, agencies can request access by contacting Kenya Airways through NDC@kenya-airways.com, while copying their Amadeus account manager.

Agencies that do not yet have a TIDS number can apply through the IATA Travel Industry Designator Service program.

KATA Welcomes Expanded Access

The Kenya Association of Travel Agents (KATA), the umbrella body representing travel agencies in Kenya, has welcomed initiatives that broaden access to airline distribution technologies.

Industry leaders within the association have consistently advocated for more inclusive digital solutions that enable agencies of different sizes to remain competitive as airline retailing evolves.

KATA has emphasized that enabling non-IATA agencies to access NDC content strengthens the overall travel ecosystem by ensuring more agencies can provide modern booking experiences, competitive fares, and personalized travel options to customers.

The association has also encouraged travel agencies to embrace digital transformation and invest in training and technology to fully leverage emerging distribution models.

A Step Toward the Future of Airline Retailing

Industry stakeholders say the integration reflects the broader transformation underway in airline distribution, where digital technologies are reshaping how travel products are sold and packaged.

By enabling non-IATA agencies to access NDC content from Kenya Airways through Amadeus, the initiative opens the door for a wider range of travel businesses to participate in modern airline retailing while delivering greater choice and transparency to travelers.

As airlines and travel technology providers continue to expand NDC adoption globally, Kenyan travel agencies are increasingly positioning themselves to take advantage of these innovations in order to remain competitive in a rapidly evolving travel market.

Key players in Kenya’s travel and payments ecosystem gathered at the PrideInn Azure Hotel for the Kenya Travel Industry Payment Summit (KTRIPS 2026)on March 25, 2026, organized by the Kenya Association of Travel Agents (KATA). The summit brought together industry leaders, regulators, airlines, payment providers, and technology firms to confront the growing challenge of fraud and risk management in the travel sector’s rapidly evolving digital payment environment.

Industry Leaders Warn of Rising Fraud Risks

In his opening remarks, KATA Chairman Joseph Kithitu cautioned that while travel payments have become faster and more intelligent, fraud risks have evolved even more rapidly.

He explained that the nature of travel transactions, high-value bookings, cross-border payments, and rapid settlement,  makes the sector particularly attractive to fraudsters.

“Fraud today goes far beyond stolen credit cards,” Dr. Kithitu said. “We are now dealing with account takeovers, fake booking platforms, and even loyalty point theft.”

He stressed that while payments move money, trust moves industries, urging travel agencies to invest in stronger risk management systems and networked defenses to safeguard confidence in the sector.

Dr. Kithitu also emphasized the importance of protecting digital access points.

“If you are locking your cheque books, you are locking the wrong things,” he said. “The people with your logins can wipe you clean in seconds. Lock your logins.”

KATA Leadership Highlights the Importance of Payment Security

In his welcoming address, Nicanor Sabula, Chief Executive Officer of the Kenya Association of Travel Agents, underscored the importance of dedicating a full industry forum to the subject of payments.

Sabula noted that payments sit at the core of every travel transaction and that the industry must remain vigilant as fraudsters increasingly target travel businesses.

He emphasized that while the travel sector continues to grow, its digital transformation has also made it more vulnerable to financial crime, making collaboration between policymakers and industry players essential.

Earlier, KATA Vice Chairman Hamisi Hassan welcomed delegates and urged travel professionals to adopt a forward-looking mindset when addressing emerging risks in the sector.

He highlighted geopolitical uncertainties, including tensions in the Middle East, and rising operational costs that could impact the travel industry in the coming months. Hassan called on agencies to strengthen risk-proofing measures by investing in staff training, improving payment security, and remaining vigilant against phishing attacks, API integration vulnerabilities, and risks arising from third-party access.

While acknowledging the growing role of artificial intelligence in improving efficiency, he cautioned that fraudsters are also leveraging the same technologies to launch more sophisticated attacks.

Cybersecurity Experts Outline Compliance Risks

A key session at the summit was delivered by Salil K, Senior Sales Manager – Africa at SISA Information Security.

Drawing on more than two decades of experience in digital security across Africa, EMEA and South Asia, Salil addressed the growing risks surrounding payment card security and the need for travel agencies to strengthen compliance frameworks.

His presentation focused on the implications of the Payment Card Industry Data Security Standard (PCI DSS) v4.0, highlighting compliance gaps that could expose travel businesses to fraud and regulatory penalties.

Salil outlined emerging threats targeting cardholder data and shared a practical 90-day action plan designed to help agencies strengthen customer data protection, reduce fraud exposure and move toward full regulatory compliance.

He noted that as travel businesses increasingly rely on digital payment channels, safeguarding customer data must become a strategic priority rather than just a technical requirement.

Technology and Payment Experts Offer Solutions

During a panel discussion featuring Peter Wachira, Tejpal Bedi, Basil Kithinji and Sabula, speakers explored how travel businesses can better protect transactions in an increasingly digital ecosystem.

Wachira, CEO of travel technology company Triply, outlined some of the most common fraud risks facing travel agencies today. These include reverse ticketing, friendly chargebacks, internal collusion, and challenges in proving service delivery.

He also warned about emerging fraud patterns such as card-not-present transactions, phishing, impersonation, fake business documentation, and refund abuse.

According to Wachira, the solution is not necessarily to add more security layers that slow operations, but to embed fraud prevention directly into every stage of the business process, from onboarding and identity verification to real-time monitoring of transactions.

“Transparency and accountability within workflows significantly reduce the risk of fraud and chargebacks,” he noted.

Airlines and Travel Technology Firms Stress Vigilance

Representing the airline sector, Hussein Mohamed from Kenya Airways explained how airlines are using decision-management tools to assess risk and determine whether suspicious transactions should be approved or rejected.

He urged travel agents to conduct proper checks on credit cards, payment links, and customer interactions before issuing tickets.

“Security is not a feature—it is an investment the industry must be willing to make,” he said.

Meanwhile, Gabriel Kyalo from Travelport highlighted that travel security must extend beyond Global Distribution Systems (GDS).

He encouraged agencies to implement multi-factor authentication, secure company domains rather than free email services, and ensure employees receive continuous cybersecurity training.

Payment Networks and Industry Bodies Raise Alarm

Representing global payment network Visa, Basil Kithinji warned that fraudsters are increasingly deploying bots to generate and test payment card details through merchant systems.

“As technology evolves, fraudsters evolve with it,” he said. “The industry must stay informed and proactive.”

Tejpal Bedi of Peach Payments added that innovations such as cross-border payments have transformed the travel industry but also opened new avenues for fraud.

“Artificial intelligence is learning, fraudsters are learning, and we are learning,” he said. “The good guys must win.”

Cybersecurity and Regulatory Perspective

The summit’s chief guest, Dennis Loyatum from the Communications Authority of Kenya, highlighted Kenya’s accelerating digital transformation and the growing cyber threats facing businesses.

He pointed to ransomware attacks, distributed denial-of-service (DDoS) attacks and social engineering scams as some of the key risks organizations must prepare for.

Loyatum urged companies to invest in cybersecurity awareness, data protection and resilient systems to maintain trust in the digital economy.

Protecting Billions in Travel Revenue

Agnes Mucuha from the International Air Transport Association emphasized the scale of financial flows within the travel industry.

She revealed that Kenya’s 2025 Billing and Settlement Plan (BSP) sales reached $567 million (approximately Sh74 billion), highlighting the need to protect travel funds through layered security systems and a zero-trust approach.

Mucuha encouraged agents to adopt secure-by-design platforms, comply with data protection standards, and continuously upgrade their cybersecurity capabilities.

Government Reaffirms Support for Industry

Also speaking at the summit was John Ololtuaa from the Ministry of Tourism and Wildlife, Kenya, who reiterated the government’s commitment to supporting the travel sector through strong public-private partnerships.

He said collaboration between government and industry players will be essential in strengthening Kenya’s tourism ecosystem and ensuring sustainable sector growth.

A Call for Collective Vigilance

Throughout the summit, participants emphasized that protecting the travel payment ecosystem requires collaboration, innovation, and constant vigilance.

As the industry continues to digitize, speakers agreed that secure payments, informed staff, and stronger verification systems will be critical to sustaining trust and growth in the travel sector.

KTRIPS 2026 ultimately reinforced a clear message: while digital payments are shaping the future of travel commerce, security and trust must remain at the heart of every transaction.