Stanbic Bank And Mastercard Introduce Elite Cards With Premium Travel, Lifestyle And Insurance Benefits

  • Two new cards: The Stanbic World Elite Card and Stanbic World Card
  • Cards to give clients access to 1200 global airport lounges in over 135 countries 
  • World Elite cardholders to enjoy up to 30% discount in over 800 participating golf clubs worldwide including Kenya.
  • This is the first World Elite Mastercard in East Africa

Stanbic Bank Kenya and Mastercard have partnered to introduce two new world class credit cards to the Bank’s affluent clients across the region.  

Categorized into the Stanbic World card and Stanbic World Elite card, the cards are designed to offer an elevated experience for affluent clients, with special benefits such as airport lounge access, global customer assistance services, concierge services, premium memberships and wide range discounts. 

The cards tie into the Bank’s affluent banking proposition which aims to deliver innovative, exclusive and customer-centred banking solutions and services. Positioned under Stanbic’s Personal and Private Banking division, the affluent proposition exposes clients to exclusive and personalized solutions that will unlock a new realm of luxurious experiences for Stanbic’s esteemed clientele. 

Speaking at the media engagement event, Abraham Ongenge, Head of Personal & Private Banking at Stanbic Bank Kenya said,“We pride ourselves in being a Bank that connects clients with a suite of premium benefits, rewards and exclusive solutions. We believe that our clients deserve access to premium, secure and seamless services, which is why we continue to design and introduce solutions that make it easier for them to transact, live and work. In a fast-moving world, access to the right platforms, solutions and services can be a gamechanger. These cards will not only give our clients access to premium benefits but will also position them to gain from exclusive experiences and solutions. Further, with time and cost savings inbuilt into the card experience, clients can focus on their work, travel or leisure experiences fully and without disruptions.’’

Shehryar Ali, Senior Vice President & Country Manager for East Africa and Indian Ocean Islands at Mastercard added, “At Mastercard, we are committed to developing cutting-edge financial solutions that align with our clients’ aspirations and suit their lifestyles. Our collaboration with Stanbic Bank aims to deliver exceptional banking experiences to the cardholders blending comfort and luxury seamlessly. The Mastercard World Elite Metal credit card will provide access to premier services and exclusive benefits, immersing clients in unparalleled luxury and elegance.” 

The launch of these cards represents a strategic collaboration between Stanbic Bank and Mastercard to deliver premium services and value to high-net-worth individuals (HNWIs). Designed with security and convenience in mind, this card includes the latest contactless payment technology and fraud protection services. 

Cardholders will enjoy access to a suite of exclusive benefits, tailored privileges, and unique experiences: 

  • Stanbic World Card
    This premium card offers access to global experiences, including VIP airport lounges, luxury car rental services and exclusive rewards programs. Other benefits also include complimentary travel insurance, priority hotel bookings, and discounts at retail outlets from Carrefour, Glovo and Jumia. 
  • Stanbic World Elite Card
    This is the first metallic credit card in East Africa launched in collaboration with Mastercard. With this prestigious card, affluent clients will enjoy enhanced spending limits and a host of lifestyle privileges. From access to premium events and experiences to exclusive dining offers and curated travel itineraries, visa assistance services, shipping discounts and offers, this card provides rewards for the discerning customer. Cardholders will also benefit from 24/7 dedicated support and the highest level of financial flexibility. 

 Exclusive benefits cardholders get to enjoy:

  • Under the Mastercard Golf Program, World Elite cardholders enjoy an end-to-end online golf booking solution and up to 30% discount in over 800 participating golf clubs worldwide including Kenya  
  • Cardholders will enjoy access to Unicaf scholarships for eligible candidates to pursue academic studies with its associate universities. The cardholders can access up to 75% scholarship off program’s tuition fees. 

Other benefits Include:

  • Access to airport lounges globally via Mastercard Travel Pass 
  • Exclusive dining and travel privileges and offers 
  • Car Rental and Chauffeur Services/ discounts 
  • Enhanced rewards and loyalty programs 
  • 24/7 dedicated concierge services 
  • Comprehensive travel insurance 
  • Mastercard Global Emergency Services 
  • Fraud protection with the latest digital payment technology 

At the core of Stanbic Bank’s affluent banking proposition are four key pillars that define its commitment to helping clients achieve both financial and personal fulfilment: 

  1. Bank Easily: Stanbic Bank is committed to providing its affluent clients with seamless, accessible banking services. Through a combination of cutting-edge digital platforms and dedicated relationship managers, clients can manage their finances with ease and convenience, no matter where they are. 
  2. Invest Skilfully: Helping clients secure and grow their wealth is a priority for Stanbic. With expert investment advice tailored to individual financial objectives, the bank ensures that clients can make informed decisions that maximize returns while managing risk effectively. 
  3. Plan Wisely: Stanbic Bank’s comprehensive financial planning services empower clients to build a secure future. From estate planning to retirement preparation, Stanbic helps clients create strategies that safeguard their wealth for generations to come. 
  4. Live Joyfully: Banking with Stanbic goes beyond finances—it is about enhancing clients’ quality of life. From exclusive lifestyle privileges to premium travel experiences and curated events, Stanbic Bank aims to provide a richer, more rewarding experience for its clients. 

Similarly,Stanbic Bank, has also been awarded the prestigious title of No. 1 Private Bank in Kenya by Global Finance, a recognition that reflects the bank’s unwavering commitment to delivering superior banking experiences for its affluent clients. This award further cements Stanbic Bank’s position as the market leader in providing personalized financial solutions that cater to the diverse needs of high-net-worth individuals across the region. 

Kenya Association of Air Operators Calls for Review of JKIA Privately Initiated Proposal (PIP) Concession Process.

The Board of the Kenya Association of Air Operators (KAAO) has officially called for a comprehensive review of the Privately Initiated Proposal (PIP) Concession process for Jomo Kenyatta International Airport (JKIA). This decision follows an extensive internal review process, driven by the views and concerns of its members, and was made public following the Board’s meeting on October 4, 2024.

Concerns Raised Over JKIA Concession Process

The KAAO Board expressed its strong reservations regarding the current approach to the JKIA concession, specifically objecting to the one-bidder process proposed for the management and operation of one of Kenya’s most strategic assets. The association argued that this approach jeopardizes the transparency and competitive nature expected from a Public-Private Partnership (PPP) of such magnitude.

In a statement, KAAO noted that its members unanimously agreed that JKIA’s concession, as presently conceived, was not in the best interest of the country. Concerns were raised over the credibility of the potential private partner involved, urging for a competitive and transparent bidding process. The Association emphasized the importance of following the steps outlined in Kenya’s PPP Act to ensure fairness and maximize the benefits for all stakeholders involved.

Advocating for a Competitive and Transparent Process

The KAAO Board firmly believes that a one-bidder process for a critical infrastructure asset like JKIA does not align with Kenya’s long-term interests. They recommended that the bidding process for the concession be opened up to multiple parties, ensuring that it is competitive and transparent. By adhering to the principles outlined in the National Aviation Policy and following a master plan for JKIA’s development, the concession could lead to meaningful upgrades to Kenya’s primary aviation hub.

The Association also stressed the need for a clear vision of JKIA’s future, driven by comprehensive stakeholder involvement. This includes a thorough feasibility study, a requirement that KAAO insists should be undertaken before proceeding with any concession. The members highlighted that such a study would offer critical insights into the needs of operators, users, and the public, ensuring that the eventual concession plan provides the best value for Kenya.

Reiterating the Need for Stakeholder Involvement and Infrastructure Development

A central demand from KAAO’s members is the prioritization of stakeholder engagement in the concession process. The association is calling for a collaborative effort that involves all parties from the outset to create a shared vision for JKIA’s future. KAAO emphasized that critical infrastructure projects, such as the development of a second runway and terminal expansions, must be included in any concession plans to ensure that JKIA can maintain its position as a leading aviation hub in the region.

In recent years, JKIA has faced increasing competition from other regional airports, and KAAO believes that its full potential can only be realized with a carefully planned development strategy. The proposed concession process, if executed correctly, could pave the way for these much-needed infrastructure upgrades, boosting JKIA’s capacity and efficiency in handling growing passenger and cargo traffic.

A Call for a Return to the Drawing Board

The KAAO Board ultimately recommended a return to the drawing board for the JKIA concession process, with a renewed focus on collaboration, transparency, and competitive practices. They emphasized that the end goal should be the development of JKIA as a dynamic, world-class aviation hub, serving not only Kenya but the entire region.

The Association’s stance reflects the deep-seated concerns among Kenyan air operators about the future of JKIA. With its strategic importance to the country’s aviation sector, any plans for its concession must be carefully scrutinized to ensure that Kenya’s long-term goals and the interests of all stakeholders are fully considered.

Source: Air Space Africa

World Travel Awards 2024: Celebrating Excellence and Looking Forward to the Africa Gala Ceremony

The 2024 program of the World Travel Awards (WTA) has already showcased an exciting year for the global travel and tourism industry. With a series of prestigious events held across different regions, the WTA continues to honour the best in the business, from airlines and hotels to destinations and tour operators. As the year progresses, anticipation builds for one of the most highly awaited ceremonies—the Africa Gala Ceremony, scheduled for October at the Diamonds Leisure Beach & Golf Resort in Diani Beach, Kenya.

This upcoming gala is set to showcase the finest achievements in Africa’s tourism sector, further solidifying the continent’s place on the world travel map.

Progress in 2024: A Year of Milestones

The year kicked off with great momentum for the World Travel Awards, as various regional ceremonies took place in key global destinations. Each event brought the industry’s top players together, spotlighting their achievements, innovation, and resilience in a time of gradual recovery from the global pandemic and other economic challenges.

• Middle East Gala Ceremony: Held in Dubai, this event highlighted the region’s luxury offerings and booming tourism development, particularly in hospitality and airlines.

• European Gala Ceremony: Europe, one of the most competitive travel markets, saw a celebration of its world-renowned cultural and historical attractions. Destinations like France, Italy, and Spain took top honours for their hospitality excellence and sustainable tourism initiatives.

• Asia & Oceania Gala Ceremony: This region’s ceremony underscored the growing influence of Asia and Oceania in global tourism, with emerging markets and innovation in travel technology taking centre stage.

As these events unfolded, the travel industry continued to recover, with greater emphasis on sustainability, immersive travel experiences, and cultural authenticity

Anticipating the Africa Gala Ceremony in Kenya

Now, all attention turns toward the Africa Gala Ceremony, which will be held on October 18, 2024, at the stunning Diamonds Leisure Beach & Golf Resort in Diani Beach, Kenya. Diani Beach, located along Kenya’s southern coastline, is a haven for sun-seekers, nature lovers, and adventure enthusiasts alike. This location—known for its pristine beaches, coral reefs, and tropical ambiance—sets the stage for a memorable event that celebrates the very best of African travel and tourism.

Diamonds Leisure Beach & Golf Resort: The Perfect Host

Set along Diani’s world-famous white sands and turquoise waters, the Diamonds Leisure Beach & Golf Resort is an exquisite choice for the Africa Gala Ceremony. The luxury resort, known for its eco-friendly design and exceptional service, boasts a golf course, lush gardens, and an array of leisure activities that reflect the serene charm of Kenya’s coast. This makes it an ideal setting for recognizing the continent’s finest tourism brands and experiences.

The resort will host top industry leaders, VIP guests, and media from across Africa and beyond, offering a perfect blend of business and pleasure, where networking and celebration will take place against a backdrop of tropical splendour.

What to Expect at the Ceremony

The Africa Gala Ceremony promises to be an unforgettable evening, with over 100 categories of awards that recognize the excellence of tourism businesses across the continent. These awards will cover everything from Africa’s Leading Airline to Africa’s Leading Hotel, Leading Tourist Attraction, and Leading Safari Destination.

Some highlights we can expect:

1. Honouring Industry Leaders: The event will recognize leading travel companies, airlines, hotels, and tour operators who have demonstrated innovation, resilience, and dedication to delivering exceptional travel experiences. There will be special focus on African tourism brands that have not only recovered but thrived in the post-pandemic era.

2. Focus on Sustainability: Many of the nominees this year have placed sustainability at the forefront of their operations. From eco-friendly lodges in Kenya’s Maasai Mara to sustainable tourism practices in South Africa’s winelands, the awards will highlight initiatives that protect the environment and support local communities.

3. Spotlight on Africa’s Hidden Gems: While popular destinations like Cape Town, Marrakech, and Zanzibar are always in the limelight, this year’s awards will also bring attention to lesser-known African travel spots that offer unique experiences. Expect nominations from up-and-coming destinations like São Tomé and Príncipe, Malawi, and Rwanda.

4. Exclusive Performances and Cultural Showcases: The gala will feature Kenyan cultural performances, blending traditional African music and dance with modern entertainment. This will give international guests a glimpse into the rich cultural heritage of Kenya and the wider region.

Why the Africa Gala Ceremony Matters

The Africa Gala Ceremony is more than just an award night; it is a celebration of Africa’s tourism resurgence. In recent years, Africa has emerged as one of the fastest-growing travel destinations globally, driven by its natural wonders, wildlife safaris, and rich cultural diversity. From luxury resorts in Mauritius to wildlife adventures in Botswana, Africa’s tourism landscape is more diverse than ever.

This year’s ceremony is expected to build on the growing trend of sustainable and immersive travel. As more travellers seek eco-conscious and community-driven experiences, African destinations have risen to the challenge by offering authentic and responsible tourism options. The event will amplify these efforts, bringing attention to Africa’s capacity to provide world-class travel while maintaining cultural integrity and environmental stewardship.

The 2024 Africa Gala Ceremony at Diamonds Leisure Beach & Golf Resort in Diani Beach, Kenya, will be a defining moment for Africa’s travel and tourism industry. As the World Travel Awards continues to recognize and reward excellence across the globe, this ceremony will honour the African sector’s brightest stars. Whether it’s a luxurious beach resort, an airline excelling in customer service, or a safari lodge promoting conservation, the event will spotlight the best of what Africa has to offer.

With its breathtaking setting and a lineup of deserving nominees, the Africa Gala Ceremony promises to be a night of celebration, collaboration, and inspiration for the future of African tourism.

Source:  Breaking Travel News  

African Airlines’ Passenger Revenue Jump by 8% in Q1 2024 – AFRAA

The world airline industry has maintained its trajectory of recovery during the first quarter of 2024 with a rebound in passenger demand, according to African Airlines Association (AFRAA).

African airlines carried more international traffic during the first quarter of 2024, around 33% of the total traffic. This is a seasonal effect due to the Easter Holiday usually rise during Q1, particularly in March.

The Intra-African traffic represented 30% whereas domestic traffic was 37% during this quarter.

Passenger Revenue in the first quarter 2024 increased by 8% as compared to passenger Revenue in the first quarter 2023.

International traffic is dominated by the intra-African, with 44% in Q1 2024. Outside the continent, Europe is the first destination region of African airlines.

South Africa is the dominant market in terms of domestic traffic in Africa; it recorded 5 routes amongst top 10 in this first quarter 2024. Egypt, Kenya, and Nigeria also have domestic routes among the ten busiest.

The non-domestic traffic is dominating for intra-African traffic especially between Kenya, Tanzania, Ethiopia, Uganda, representing 40% of the continental traffic.

The ten busiest Intra-African routes are generally within Southern and Northern Africa. Only one Eastern (Nairobi – Entebbe) and Western African route (Accra – Lagos) appeared in the top 10 during the first quarter 2024.

Addis Ababa airport handled around 192 thousand tons of cargo during Q1 2024. Johannesburg and Nairobi followed with 121 thousand and 112 thousand tons, respectively. Two West and East African airports are part of the top 10: Lagos ,Dakar, Nairobi and Entebbe.

During the first quarter of 2024, among the 54 countries in the African continent, 7 Countries have direct flights to more than 20 African countries, an increase compared to the first quarter 2023 where 4 countries had direct flights toward other countries. Ethiopia is leading with direct services to other countries within Africa.

African Airlines Association (AFRAA) estimates that passenger traffic carried by African operators in 2024 will be about 98 million.

The African Airlines Association is a trade association of African airlines, and is headquartered in Nairobi, Kenya. The primary purpose of AFRAA is to establish and facilitate co-operation between African airlines.

50 airlines comprising of all the major intercontinental African operators and the Association’s members represent over 85% of total international traffic carried by all African airlines.

Source: Kenyan Wallstreet.

NDC offers confuse clients, frustrate agents

A recent Travel News poll showed that 5% of agents book NDC via airline direct websites, 10% utilise a third-party platform (eg Thomalex), 15% book NDC via the GDS interface and 10% book a combination of all these options. 

But an alarming 60% of agents said they are not using NDC at all.

According to its 2024 Modern Retailing Report, Travelport research shows that NDC and website-direct offers are at odds with the consumer experience and that 58% of users are struggling to compare new products and additional offers available through NDC.

In 2022, Iata said of Modern Airline Retailing: “Our aim is to create value for travellers by meeting their needs. We know that passengers want a seamless digital experience.”

The NDC-powered displays of fares on many airlines’ websites mean that a vast number of fares are displayed. The fares represent the unbundling of standard fares and the rebundling of their elements into a variety of different offers. It’s somewhat bewildering and confusing for consumers, who could end up paying more for their fare than they bargained for.

A leisure client interviewed by Travel News said he received a quote from his travel agent to fly to Lisbon. “We were out with friends and they said I should book direct online as the airline website is always cheaper than agents offer. I went on to the website of the airline that my agent had quoted me on to have a look and the fares were indeed cheaper than she had quoted us.

“I put the same dates and flight details in on the same airline, got the cheaper rate and paid for the tickets, having compared apples with apples. The terms and conditions and different booking options were confusing at best.

“I have subsequently discovered that I booked the cheapest flights without baggage, and I cannot change my dates or get any refund on the tickets. Baggage is purchasable as an addition to the airfare and there were about seven different options and related prices for various fares that affect changes and refunds.

“Airline website offerings are a nightmare. There is so much more content to wade through; they have become more trouble than they are worth.”

Travelport CEO, Greg Webb, spoke to Travel News about solutions the GDS is developing to address the complexities of booking NDC.

 “Travelport’s role in the increasingly complex travel industry is to take millions of pieces of disparate information and make it simple for both travel agencies and providers to understand, search, sell and service. We believe AI and machine learning are powerful tools to do just that. The Travelport Content Curation Layer product will allow travel agencies to provide travellers with the right range of normalised, enriched, bookable content at speed, via a single search screen. Used for all content sources (LCC, EDIFACT, NDC, hotel, car, etc). The CCL allows agents to compare apples to oranges in an apples-to-apples way.

“Our travel agency partners know their travellers well, and Content Optimizer gives agencies the ability to set their own rules and customise the type of results that are prioritised.”

The Travelport report explains that because NDC content is implemented differently by every airline, the reality is the buyer is often forced to deal with NDC, whether they know it or not. 

To travellers, NDC looks like an overwhelming set of content on every airline’s website, along with different rules for changes on every offer, along with system incompatibilities, such as the offering of long-haul flights from South Africa to Europe, the US or Asia without the inclusion of baggage. It’s hard to believe this feels like a satisfactory modern retailing experience for the consumer. 

The same can be said for the travel agent’s experience when working with NDC. They often see duplicated content on the screen, or must open multiple tabs to compare like-for-like products. 

Added Webb: “For agencies and travellers alike, the explosion of choice is causing on-screen clutter, slower searches, and confusion.”

Travelport’s new Content Curation Layer and Content Optimizer was designed to unlock smarter searches in one place with clearer and more standardised results from all sources, said Webb.

 Source: Travel News

How Corporate Travel Managers Can Meet the Challenges of Continuous Disruption

Digital transformation has forced a litany of changes on both the buyer and seller sides of the travel industry. As Web 2.0 and cloud computing emerged, virtually all industries began to digitize, and corporate travel management was not immune. Then a global health crisis leveled its own brand of disturbance.

At the same time, travelers heightened expectations for customer service, and personalized experiences were going through their own step change.

Now travel distribution models themselves are shifting. Caught in the middle, travel managers have found themselves in an ecosystem of continuous disruption, the latest being new distribution capability (NDC) driven by airlines. How are corporate travel managers navigating the current wave of change and how can they best adapt and remain relevant, while keeping their travelers moving?

Are we using NDC?

In the past year or so since the airlines began to shift their distribution strategies via NDC in earnest, players at every link of the value chain have been adopting, piloting, adapting and connecting. The U.S. Travel Association has reported that 24% have experienced challenges with the rollout; and half of North American travel buyers (55%) say their programs have not even started to implement NDC. Just as hotels did a few years ago with dynamic rates, airlines are on a journey to take control of their content strategies to maximize their product merchandising and minimize distribution costs. Major players like American Airlines are shaking up the game, targeting business travelers directly, offering the best rates and tailored offers on their brand websites. And corporate travelers are responding, motivating travel management companies (TMC) to change their operational practices. The disruptions are not only a procedural headache but also require serious adaptations in servicing and technology.

APIs for direct connections

For brand carriers, the travel industry is all about creating and nurturing connections. This innovative new distribution technology connects airline brands directly with corporate travelers. It is basically an API (application programming interface) connection, many of which are already widely employed for online travel agencies and metasearch distribution and booking in the hospitality industries. However, when business travelers book rooms, cars and flights directly with suppliers, corporate travel managers encounter problems that go well beyond mere frustration.

Governance issues

Naturally, business travelers don’t care about acronyms, nor whether they get an NDC airfare, global distribution system (GDS) fare, OTA or direct rate. However, travel managers need their travelers to draw within the lines because if the company can no longer track purchases or authorize bookings, they lose visibility and control over supplier spend. If managers only get purchasing information once they have been submitted as expenses, they lose all ability to direct spend to preferred suppliers or optimize travel budget.

The whole process of off-channel bookings is fraught with problems of governance as managers need to know that employees are staying in the right hotels and importantly staying within the spending boundaries. Managers need to bring travelers back into the managed travel program for completeness of the approvals process, visibility, the payment of the trip, traveler tracking and enforcing policy controls.

Disruption management

In business travel, at least a third or more of all trips change. Travelers who make direct bookings for all or part of their trips still expect their company to be able to help with disruption or credit management. Travelers just want good fares within their budget and to maximize loyalty points; oblivious to the logistical complexity that comes with trying to get service or support from their TMC if they have no visibility over the booking.

The challenges in transitioning from legacy GDSs and EDIFACT to a fragmented technology ecosystem that connects to NDC is causing a disruption management problem for corporate travel departments. For now, at least, that generally spells operational friction for everybody involved.

Frictions and emissions

Travel managers must regain the ability to service and support travelers from door to door. And they must do so while simultaneously matching the frictionless, personalized customer experiences that hotels and airline brands are striving to provide. In today’s atmosphere of sharp regulatory scrutiny, compliance leaders must mitigate any corporate travel risks. Especially in large enterprises, business travel is a significant part of Scope 3 carbon footprints. GBTA’s Business Travel Industry Outlook Poll reported that 49% of travel buyers say they are either the lead decision maker or one of the decision makers when it comes to travel risk management. Travel managers must ensure that employees are making smart and sustainable travel choices.

The connected journey

To solve their pain points in 2024, travel managers need technology platforms that unify the entire travel experience in a single source of truth, no matter the content source. The right travel technology pulls together all travel channels in alignment with corporate policies. A unified platform keeps managers in the loop, ensuring they can keep their travelers safe and help in the event of changes, problems or emergencies. But the technology must preserve the all-important customer experience, giving them ease, choice and flexibility, so employees have no need to book any parts of their journeys outside the lines.

Moreover, AI tools now can automate and elevate the connected journey by efficiently offering personalized booking options for the traveler serving up a handful (instead of hundreds) of options that align with the traveler’s personal preferences, company policy and travel patterns. And travel managers get to see the entire picture, both at the individual traveler’s level and at the corporate level.

Technology has proven that it sometimes causes problems and sometimes solves them for corporate travel managers. Historically, about 30-50% of all hotel accommodations have gone outside of the travel program, direct to suppliers or OTAs, aka leakage.

Corporate travel managers have had to tolerate leakage, and they’ve really struggled to do anything about it because they haven’t been able to offer the choice and convenience travelers can get through other channels. Now with the advancement of platforms that can seamlessly integrate all of these diverse booking offerings, managers have the capability to make their jobs easier while keeping their travelers coloring within the lines.

Source: PhocusWire.  

Industry Makes Progress to Reduce Baggage Mishandling, New Survey Reveals

Reykjavík – The International Air Transport Association (IATA) today released a global progress report on the implementation of baggage tracking. Focused on IATA Resolution 753, which requires tracking baggage at acceptance, loading, transfer and arrival, the survey of 155 airlines and 94 airports reveals that:

44% of airlines have fully implemented Resolution 753 and a further 41% are in progress.

Regional variation in airline full adoption rates vary from 88% in China and North Asia, to 60% in the Americas, 40% in Europe and Asia-Pacific, and 27% in Africa.

75% of airports surveyed have the capability for Resolution 753 baggage tracking.

Airport preparedness for Resolution 753 varies by size*: 75% of mega airports are capable, 85% of major airports, 82% of large airports and 61% of medium airports.

Optical barcode scanning is the dominant tracking technology implemented by the majority of airports (73%) surveyed. Tracking using RFID, which is more efficient, is implemented in 27% of surveyed airports. Notably, RFID technology has seen higher adoption rates at mega airports, with 54% already implementing this advanced tracking system.

“Between 2007 and 2022 baggage mishandling reduced by nearly 60%. That is good news. But travelers expect better; and the industry is determined to make further improvements. Tracking bags at acceptance, loading, transfer and delivery will give the industry the data it needs to improve. Tracking reduces overall mishandlings and helps airlines reunite mishandled bags with their owners even faster. With 44% of airlines already fully implementing Resolution 753 tracking and a further 41% in progress, travelers can have even more confidence that their bags will be at the carousel on arrival,” said Monika Mejstrikova, IATA Director Ground Operations.

In 2022, the global rate of mishandled bags was 7.6 per 1,000 passengers, according to SITA. The majority of these were returned within 48 hours.

Accelerating Modern Baggage Messaging

Resolution 753 requires airlines to exchange baggage tracking messages with interline partners and their agents. The current baggage messaging infrastructure depends on legacy technologies using costly Type B messaging. This high cost adversely affects the implementation of Resolution 753 and contributes to issues with message quality, leading to an increase in baggage mishandling.

IATA is leading the industry’s transition from Type B to modern baggage messaging based on XML standards. The first pilot to test modern baggage messaging between airport and airlines is planned for launch in 2024.

“Adopting modern messaging is the equivalent of implementing a new standard, intelligible language for use by airlines, airports, and ground handling staff so they can effectively communicate about passenger luggage. In addition to helping reduce the number of mishandled bags implementation also sets the stage for ongoing innovations in baggage management systems,” said Mejstrikova.

Background

IATA resolution 753 was adopted by June in 2018. In 2024, IATA launched a campaign to assist airlines with the implementation. The campaign focuses on collecting data on the implementation status of airlines and providing support to member airlines to develop and execute their implementation plans. This initiative underscores IATA’s commitment to enhancing operational efficiencies and standards across the industry.

*Airport size classification:

Medium: 5-15 million

Large: 15–25 million

Major: 25–40 million

Mega: >40 million

Source:  Tourism News Africa.  

DET to bring together Dubai’s tourism ecosystem at Arabian Travel Market 2024

Dubai [UAE], May 1(ANI/WAM): Dubai Department of Economy and Tourism (DET) will showcase the emirate’s innovative and diverse destination offering by bringing together 129 key partners and stakeholders to demonstrate the city’s collaborative spirit at the 31st edition of the Arabian Travel Market (ATM), taking place from 6-9 May 2024 at the Dubai World Trade Centre.

With this year’s ATM taking place under the forward-looking theme of ‘Empowering Innovation Transforming Travel Through Entrepreneurship’, DET will highlight how Dubai’s tourism industry has cultivated innovation, entrepreneurship and sustainability to create new pathways for growth beyond traditional tourism.

This strategic approach is inspired by the ambitious goals of the Dubai Economic Agenda D33 to further consolidate Dubai’s position as one of the top three global cities for business and leisure, and the best city to visit, live and work in.

At the event, DET will be joined on the Dubai stand by partners and representatives from government entities, hotels, destination management companies and tour operators. Key partners include the General Directorate of Residency and Foreigners Affairs (GDRFA-Dubai), Dubai Culture, Dubai Holding, Dubai Health Authority, and more.

Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing (DCTCM), said: “As a longstanding destination partner of the Arabian Travel Market, Dubai is privileged to host the 31st edition of one of global tourism’s most anticipated events.

The industry gathering is a testament to our city’s position as a world-leading travel destination, achieved under the visionary leadership of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, through innovative strategies and robust public-private partnerships.

In keeping with the transformative theme of this year’s show, Dubai Department of Economy and Tourism and our partners will highlight the pivotal role that entrepreneurship and innovation have played in driving tourism growth, aligned seamlessly with our D33 Agenda, the city’s 10-year roadmap for economic development.

“As we showcase the diverse and compelling destination proposition of Dubai at ATM, we eagerly anticipate the opportunity to engage with top industry experts and executives to share our blueprint for success, as well as explore the emerging themes and trends that will contribute towards industry sustainability.

We remain committed to navigating the future of tourism with foresight and collaboration with our stakeholders and the international travel community, ensuring Dubai remains a beacon of innovation and excellence in the global tourism landscape.”

Dubai welcomed a record 17.15 million international overnight visitors in 2023 a 19.4 per cent YoY growth over the 14.36 million tourist arrivals in 2022 and continues to build on this momentum, with 3.67 million international tourists having already visited the city in January and February this year.

The stellar performance further validates Dubai’s recognition as the No.1 global destination for an unprecedented third successive year in the Tripadvisor Travellers’ Choice Awards, the first city to achieve this.

The milestone is also a testament to the emirate’s vibrant and diverse offerings, supported by world-class infrastructure, exceptional service at all touchpoints, and continuous collaboration between the government and private sectors. Dubai is expanding its range of experiences for visitors, captivating them with its unparalleled blend of modernity and culture including heritage sites and immersive attractions that highlight the city’s history and vibrant culture.

Committed to investing in human capital and developing a skilled workforce to support the growth of the city’s tourism and hospitality sectors, the Dubai College of Tourism, part of DET, will use ATM as an opportunity to drive awareness of its full-time programmes and ‘Dubai Way’, an innovative training and engagement platform for government and private sector staff engaged in tourist-facing roles.

Dubai also recognises the importance of prioritising sustainability initiatives to preserve its natural resources and further improve the overall visitor experience. With the UAE’s Year of Sustainability extending into 2024, DET will release the inaugural ‘Dubai Sustainability Report’ during ATM, and highlight the city’s ongoing initiatives such as the Dubai Sustainable Tourism Stamp, and the citywide Dubai Can movement, which has contributed to the reduction of over 18 million 500ml single-use plastic water bottles in just two years since the launch of its ‘Refill for Life’ campaign.

A new Dubai Can initiative, Dubai Reef, was inaugurated in April with the launch of pilot reef modules for the world’s largest marine reef development project. Dubai’s position as the cruise hub of the region will also be showcased following the recent formalisation of the Cruise Arabia alliance – a strategic regional partnership that promotes the Arabian Gulf as a cruise ship destination globally.

This year, DET will again organise the ATM Hosted Buyers Programme across Expo City Dubai, Real Madrid World, and Dubai Creek Harbour, promoting Dubai’s unparalleled hospitality and offerings to 600 buyers from 46 different markets and countries.

Among the attractions for visitors at the Dubai stand will be ‘Dubai Pinball’, an interactive and engaging gaming experience promoting Dubai’s iconic landmarks, where players can win prizes and contests to get their names on the leaderboard.

DET will also put the spotlight on the city’s diverse gastronomy scene and its year-round calendar of events, including the ongoing Dubai Food Festival held alongside ATM, which will continue until 12 May, as well as the family summer extravaganza, Dubai Summer Surprises, which is set to launch in June. (ANI/WAM)

Source:The Print

Africa’s Travel Indaba cements its Pan-African status.

With a fully sold-out floor space, Africa’s Travel Indaba has reached a ground-breaking achievement as it will see an unprecedented participation of 26 African countries exhibiting this year. This is testament to the pivotal role the trade show plays in advancing the continent’s growth.

This year’s Africa’s Travel Indaba will take place from the 14th to the 16th of May 2024 and will be preceded by Business Opportunity Networking Day (BONday) on the 13th of May. This is an important gathering of the global tourism sector and other related industry stakeholders.

The 26 countries exhibiting this year include Angola, Botswana, Burkina Faso, Cote d’Ivoire, Democratic Republic of Congo, Eritrea, Eswatini, Ethiopia, Ghana, Guinea, Kenya, Lesotho, Madagascar, Malawi, Mauritania, Mauritius, Mozambique, Namibia, Rwanda, Senegal, South Africa, Tanzania, Togo, Uganda, Zanzibar, and Zimbabwe. These countries represent a total of 344 products that will be showcased, an increase of 14 % compared to last year’s 301 products.

Burkina Faso, Eritrea, and Guinea are the three new entrants.

Overall, a total of 55 countries are participating in this year’s event including all newcomers.

In total, this year’s event will see more than 1 030 exhibitors showcasing their products and tourism offerings and more than 890 buyers attending the event from all over the world.

The buyers include inbound tour operators, foreign travel agents, destination marketing companies, online booking agents and airlines.

As usual, the Department of Tourism will be funding the participation of 120 South African small to medium enterprises to exhibit their tourism offerings at this year’s Africa Travel indaba and gain exposure to wide ranging network of tourism trade industry players from all over Africa and the world.

“Africa’s Travel Indaba’s ongoing mission and commitment to driving the continent’s economic development and fostering collaboration and growth is clear. I am particularly pleased to welcome the new countries that are joining us exhibiting at the trade show for the first time. We look forward to a long and mutually beneficial partnership,” says South Africa’s Minister of Tourism, Patricia de Lille.

The increase in the number of countries can be attributed to several key factors including the fact that in the past few years, tourism has also emerged as a cornerstone of sustainable development strategies across the continent.

“Africa’s Travel Indaba provides a platform for African tourism product owners to meet with global buyers. With a record number of participating countries this year, buyers will have a wide variety of products and experiences to engage with. I am confident that Africa’s Travel Indaba will continue to be a fertile environment for closing business deals that nurture partnership and drive growth,” adds Minister de Lille.

The number of countries opting to exhibit at Africa’s Travel Indaba also reflects a collective commitment to showcasing the diverse and unique tourism offerings that each country has to offer. By coming together on a unified platform, these African nations amplify their voices and strengthen their position in the global tourism market, thereby driving demand for African tourism products and experiences.

The rest of the African continent remains a key source market for South Africa. According to the latest statistics, in the first two months of 2024, South Africa welcomed 1.3 million tourists from the rest of the African continent, marking a significant 76.0% of all arrivals.

Minister de Lille continues to be pleased with the impressive numbers from the African continent once again highlighting that South Africa welcomed 6.4 million visitors from the rest of the African continent between January and December 2023, marking a significant 75.6% of all arrivals.

Source: Pondoland Times.

Passenger Demand Up 13.8% in March- IATA

The International Air Transport Association (IATA) released data for March 2024 global passenger demand with the following highlights:

• Total demand, measured in revenue passenger kilometers (RPKs), was up 13.8% compared to March 2023. Total capacity, measured in available seat kilometers (ASK), was up 12.3% year-on-year. The March load factor was 82.0% (+1.0ppt compared to March 2023).

• International demand rose 18.9% compared to March 2023; capacity was up 18.8% year-on-year and the load factor improved to 81.6% (+0.1ppt on March 2023).

• Domestic demand rose 6.6% compared to March 2023; capacity was up 3.4% year-on-year and the load factor was 82.6% (+2.5ppt compared to March 2023).

“Demand for travel is strong. And there is every indication that this should continue into the peak Northern Summer travel season. It is critical that we have the capacity to meet this demand and ensure a hassle-free travel experience for passengers. That means making urgent progress to resolve supply chain issues and for airports and air traffic management to be fully staffed and operating at maximum efficiency. While airlines are prepared for customer care and assistance when operational issues arise, they are fed-up of bearing the cost when delays and cancellations are the result of poor preparation in other parts of the value chain,” said Willie Walsh, IATA’s Director General.

Regional Breakdown – International Passenger Markets

All regions showed strong growth for international passenger markets in March 2024 compared to March 2023. The load factor performance was patchy, falling year-on-year in three of the six regions.

Asia-Pacific airlines continue to lead with way, with a 38.5% year-on-year increase in demand. Capacity increased 37.4% year-on-year and the load factor rose to 85.6% (+0.7ppt compared to March 2023), the highest among all regions. Major routes from Asia-Pacific display outstanding growth, although the number of scheduled air services from China to North America is still only 16.5% of pre-pandemic levels.

European carriers saw an 11.6% year-on-year increase in demand. Capacity increased 11.4% year-on-year, and the load factor was 79.9% (up just 0.1ppt compared to March 2023).

Middle Eastern airlines saw a 10.8% year-on-year increase in demand. Capacity increased 13.9% year-on-year and the load factor fell -2.1ppt to 77.5% compared to March 2023.

North American carriers saw a 14.5% year-on-year increase in demand. Capacity increased 14.8% year-on-year, and the load factor fell to 84.7% (-0.2ppt compared to March 2023).

Latin American airlines saw a 19.7% year-on-year increase in demand. Capacity climbed 18.3% year-on-year. The load factor rose to 84.3% (+0.9ppt compared to March 2023).

African airlines saw an 8.1% year-on-year increase in demand. Capacity was up 11.0% year-on-year. The load factor fell to 70.3% (-1.9ppt compared to March 2023).

Domestic markets

Domestic demand increased at a slower pace in March, moderating to typical pre-pandemic growth rates. China (+17.6% compared to March 2023) continued to be the leading market. Other markets showed stable growth with the exception of Australia. Its drop in growth may reflect the wider economic slowdown in Q1 in the country.

Source: Voyages Afriq