Amadeus Return to Their Newly Refurbished Office Eight Months After Attack

Amadeus East Africa have moved back to their newly refurbished offices, eight months after a deadly terrorist attack rocked their premises at the Dusit D2 Complex.

The Amadeus team moved offices to the Oval in Westlands after the attack on January 15, 2019 that left 21 people dead and 28 others injured.

Through a notice, they informed their clients and partners in the travel industry of their move back to their offices at Grosvenor Building at the complex this month.

Kenya Association of Travel Agents CEO Mr. Nicanor Sabula congratulated them for the move saying, “It is good to see Amadeus move back to their former offices. This is clear evidence that they have triumphed over terror”.

Dusit D2 complex located at 14 Riverside Drive houses the Dusit D2 hotel and various local and international companies and organisations.

The Dusit D2 Hotel was re- opened in a colourful event six months after the fatal attack. Among the dignitaries present during the grand re-opening were Cabinet Secretaries for Tourism- Najib Balala, Sports- Amina Mohamed and Defence- Raychelle Omamo.

EasyJet Reveals New Flight Booking Technology to make Holidays ‘Easy and Fun’

EASYJET is cutting down on flight faff with a brand new tool for passengers. The budget airline revealed its latest top and told how it will “improve the travel experience” of those flying in the brand’s bright orange planes – what is it, and how can you access it? 

easyJet is re-vamping its flights with a brand new product. The device is available to all customers travelling with the budget airline, and those looking to book with the brand. It aims to take away the faff and awkwardness of flight searching with an handy, on the go trick. Yet what is the new easyJet gadget, which they claim will make travelling more “easy and fun?”

The company has aimed to take there stress out of annual flight searches with a new Speak Now app.

The feature, contained on the wider easyJet app, will be available in the coming weeks – in perfect time to book a winter getaway.

It allows customers to search for flights using voice recognition technology, with the app initiating a conversation and asking questions to determine the booking customers want.

The firm has recorded that, to book a typical flight online or on the app takes 12 taps, yet with Speak Now, this can be done in a matter off seconds.

easyJet has partnered with Dialogflow, Google Cloud’s natural language understanding tool, to help create the conversation with the use of Artificial Intelligence technology.

Daniel Young, Head of Digital Experience at easyJet, said: “We are constantly on the search for ways to improve the travel experience we offer our customers when flying with us and this new technology is a perfect example of that.

“As part of this, we are continually striving to make booking a flight more accessible for customers, especially those who are visually impaired, and Speak Now helps us achieve this objective.

“We continue to place innovation at the heart of our industry-leading mobile travel app to give our customers the tools they need to have a smooth experience booking flights with us. Embracing this latest technology makes preparing for travel, easy and fun.”

Cormac Reilly, VP and Global Head of Travel Partners Solutions, who developed the technology for easyJet at Travelport, added: “We love partnering with easyJet because, like us, they’re always trying to push the boundaries of what’s possible to give their customers the best in-app experience.

“This is the latest in a series of innovative world first features that make booking travel as easy as possible, giving easyJet customers a helpful digital experience.

Source: https://www.express.co.uk/travel/articles/1174618/easyJet-flights-flight-uk-booking-app-holidays-speak-now-how-to-book

Airlines Reportedly Consider Weighing Passengers to Conserve Fuel

A new report claims airlines could be considering the idea of weighing passengers before they board flights to better estimate how much fuel is needed for each specific journey.

According to The Sun, European airlines are considering the cost-cutting measure to help save money and lower carbon emissions, as the current method of estimating fuel usage is based on the gender-weight ratio of passengers onboard.

The current process is an inexact science that bases weight estimates on gender, with males counted as 189 pounds, females as 154 pounds and children as 77 pounds. Research shows this method results in more wasted fuel.

The company proposing the weighing system, Fuel Matrix, said airlines burn between 0.3 and 0.5 percent more fuel due to the extra weight of carrying the unnecessary fuel. By reducing the cost, carriers could save as much as $1.35 billion worldwide.

Fuel Matrix officials said the company is in negotiations with “several long-haul airlines” in the United Kingdom about the possible implementation of the weighing system. The measurements would be taken via discreet pressure pads and would remain confidential.

“Our patented technologies are relevant to both airports and airlines in reducing fuel burn, CO2 emissions and carbon footprints,” Fuel Matrix COO Nick Brasier told The Sun. “Our discussions in the sector continue to progress well, and we’ll be pleased to provide a more detailed update in the coming months.”

Source: https://www.travelpulse.com/news/airlines/airlines-reportedly-consider-weighing-passengers-to-conserve-fuel.html#.XXJQ4Lx8veM.email

Kenya Airways Should Not Have Been Privatised

Never in the history of African aviation had an airline been privatised until when the Kenya Airways was inadvertently made a specimen. This is how Kenya, a regional powerhouse, became a country regarded highly as a strategic nation but which does not fully own a national airline.

KQ was wholly owned by the State until April 1996 when the government made a conscious choice to float shares to the public having noted that the real problem behind its dismal performance was the State ownership structure.

As a result, for five consecutive years, the airline experienced a gradual deterioration in financial and operating performance while neither paying taxes nor dividends as a national airline. It had accumulated losses to the tune of Sh3 billion.

However, profitability of the airline improved after privatisation, with gross profit being recorded for the first five years. These ever-rising profits must have clouded the whole nation for far too long under the ‘Pride of Africa’ tag as regional policies were being introduced at a time when competitors were quietly licking wounds as they preyed and bayed for KQ’s blood.

Fortunately for competitors, in 2002, half a decade after privatisation of Kenya Airways, the open skies for Africa treaty (Yamoussoukro Decision) was signed into law, granting airlines a set of commercial aviation rights that allowed them to enter and land in other nations’ airspaces. The underlying implication from this new development was that the African aviation sector had been redesigned to give advantage to state owned African airlines while subtly maligning the privately owned like Kenya Airways.

This window of opportunity was enough for Ethiopia and Rwandan governments to propel their then wannabe airlines. Since then Ethiopian Airlines (ET), which was half the size of KQ in 2010, has outpaced KQ three-fold.

Rather than privatising KQ, stakeholders ought to have ensured that the airline was professionally run and managed. The advent of the open skies treaty would have made it a monopoly in the African aviation sector.

It took more than a decade for African states to adapt the open skies treaty but when it rolled out, it became extremely difficult for private airlines on the continent to succeed due to the now fashionable practice by governments to shield state owned airlines from both foreign and private competition through restrictive regulations and high taxes.

The biggest challenge of 21st century African diplomacy is that it takes place among multiple sites of authority, power, and influence that maligns the consistently reliable expert opinion of the private sector.

At the moment, the Kenya Airports Authority (KAA) charges KQ annual fees of up to Sh2.2 billion comprising of landing fees of over Sh1.6 billion, building and rent utilities of about Sh400 million and concession fees of Sh200 million, heavy cost of fuel distribution, maintenance and cost of services incurred in other airports notwithstanding.

KQ also pays KAA the Air Passenger Service Charge (APSC), which is dependent on the number of passengers departing from Kenya with the airline, to the tune of Sh4.3 billion yearly accounting for approximately 50 percent of JKIA’s total revenue from APSC. These charges alone amount to Sh6.5 billion.

The Kenyan parliament is right to consider exemptions of taxes borne by KQ and other Kenyan carriers that other operators into the country are not subjected to like corporate taxes, excise tax and import taxes.

Had the airline been exempted from paying these fees in 2018 alone, it would have converted over Sh6.5 billion into profit. These are clear signs that the airline will be more solid and profitable as a national enterprise than it is under the current ownership structure.

Though the airline has been steadily making headway towards profit recovery amidst unavoidable challenges like competition with state owned airlines that possess a big market in Africa, this partly demonstrates how the odds of thriving in the African continent are against privately owned African airlines.

Critical assessment and comparison of financial performance and position of Kenya Airways before and after privatisation gives a clear indication that the airline should not have been privatised.

While as a national airline, KQ had accumulated losses to the tune of Sh3 billion over a five-year period and was heavily indebted with its long-term loans rising to Sh3.9 billion. As a private airline however, it record a loss of Sh26 billion in 2016 which has been cut down to Sh7.5 billion.

Every decision to privatise a state owned enterprise makes an assumption that privatisation will generate sufficient funds and that the privatised enterprise will continue to operate efficiently after privatisation.

On the flip side, public enterprises are a deliberate choice by the public to allow the government to provide certain goods and services that the private sector cannot avail affordably and efficiently.

The writer is MP for Kajiado East and Committee member on Transport, Public Works and Housing.

Source:https://www.businessdailyafrica.com/analysis/ideas/4259414-5258094-lxa8dc/index.html

Jambojet Wins Coveted African Airlines Award

Just a month after Jambojet was awarded the coveted IATA Operational Safety Audit Certification, the regional low-cost carrier has been ranked top airline in Africa with the youngest fleet in a report by global aviation intelligence provider, ch-aviation.

The report shows that Jambojet’s average aircraft age is 4.3 years compared to the continent’s average of 16 years, the oldest globally. It is followed by Royal Air Maroc Express of Morocco and Air Austral in Reunion at 6.03 and 6.05 years respectively.

Ethiopian Airlines and RwandAir come in fourth and fifth respectively at 6.11 and 6.17 years respectively.

“This recognition is yet another validation of our commitment to keeping customer safety at the core of our business. We remain committed to matching our words with action which is why we made a business decision to only acquire brand new aircrafts,” said Allan Kilavuka, CEO, Jambojet.

Globally, the average age of aircrafts flying is 12 years. The youngest airline fleets is in Asia which averages 8.5 years.

“This year, we also looked at the youngest fleets for larger airlines separately, because fleet renewal for these airlines is more complex and requires more capital than for small start-ups,” said Thomas Jaeger, CEO, ch-aviation.

“Our data clearly shows that Asian airlines continue to see tremendous growth, especially the low-cost carriers. This coupled with good access to capital for new aircraft leads to the youngest fleets being in this part of the world,” he said.

The report analysed more than 30,000 active commercial passenger and cargo aircrafts.

Last month, Jambojet has added another feather to its cap after it was awarded the IATA  IOSA registration. The IOSA programme is an internationally recognised and accepted evaluation system designed to assess the safety, operational management and control systems of an airline.

The regional low cost airline, is the only operator after Kenya Airways to get IOSA registration in Kenya, reinforcing its commitment to maintain global safety standards in its operations.

“Safety is a principal requisite in our industry. Our customers need the assurance that they can travel comfortably, affordably and securely to any of our destinations. This registration is a testament to the effort we have put into ensuring the best operational and efficiency standards as a growing regional airline,” said  Kilavuka at the time

Jambojet has successfully completed the meticulous audit which involves approximately 900 standards and recommended practise.

The audit covers an exhaustive assessment of eight functional and operational areas which include organisation and management systems, flight operations, operational control, flight dispatch, aircraft engineering and maintenance, cabin operations, ground handling operations, and security management.

“The IOSA audit involves a great deal of hard work and requires a significant commitment of people, time and resources. I would like to congratulate Jambojet team for this achievement. As we expand our operations into the region, we are keen to offer value beyond convenience and affordability. Our core promise to our customers and partners is reliability and safety and undergoing the IOSA audit adds to this commitment, across the region,” said Kilavuka.

IOSA uses internationally recognised audit principles and is designed to conduct audits in a standardized and consistent manner. Airlines are re-evaluated every two years to ensure consistent innovation and observance to operational management, efficiency, air-worthiness and safety in the aviation industry.

This achievement comes after the airline was recently awarded the 2018 Bombardier Reliability Award for outstanding performance in dispatch reliability.

Source: https://businesstoday.co.ke/jambojet-allan-kilavuka-youngest-fleet-iata-iosa/

Silverstone Air to Start Direct Flights to Homa Bay in September

Effective September 2, 2019, the carrier started direct flights from its Wilson Airport hub, Nairobi to the upgraded Kabunde Airstrip.

Speaking to the media, Silverstone Air Sales and Marketing Manager, Mr Patrick Oketch said that buoyed by their general acceptance and the desire to connect the whole country, the airline has completed all the paperwork including carrying out test flights to Kabunde Airstrip.

”We are delighted to include Homa Bay town in our growing list of destinations that we serve. This new service which will be a daily one is expected to help the people in and around the great county access affordable and reliable air service,” Oketch said.

The Kabunde airstrip was modernised in 2015 by the Kenya Airports Authority (KAA) and received its first commercial flight in January 2016.

Sh200 million was used to upgrade the facility into a modern usable airfield with Glanack Investments Company hired to undertake the upgrade works that included the expansion of the runway to 1.2 kilomtres length and a new apron constructed.

Fencing around the facility was also reinforced and an all-weather road between Homa Bay and Rongo which is used to access the facility fully tarmacked.

Oketch said that the journey from Wilson Airport to Kabunde airstrip is estimated to take 35 minutes flight.

He said that the introductory fare is Sh6,500 for a one-way trip.

He said that on the particular route, Silverstone Air shall be deploying a Dash 8-100 type of aircraft that has a capacity of 37 passengers.

”If demand dictates, we shall also introduce late afternoon flights to Homa Bay,” the manager said.

Already, Silverstone operates daily flights from Wilson to the serene Kenyan Coast into Mombasa, Diani, Malindi and Lamu.

It also flies to the Maasai Mara, Eldoret, Wajir and Lodwar. Its recent services include charter operations for cargo in and within the region.

Source: https://www.standardmedia.co.ke/article/2001340213/silverstone-launches-direct-flights-to-homa-bay-town

How Travel Advisors Can Maintain a Healthy Work-Life Balance

For those working in the travel industry, time management is essential to succeed, not only professionally, but in your personal life as well. To become a successful advisor, you need to figure out what you want, know who you are selling to, and align with key suppliers.

Finding a balance between work and life is all about time management, and to that end, Louise Gardiner, treasurer of the Association of Canadian Travel Agencies (ACTA), and a travel industry veteran of over 40 years, led a breakout session during the Travel MarketPlace East 2019 conference in Toronto where she shared strategies for how to get the most out of your day while increasing your earning potential and balancing your home life.

“The first thing about time management is you have to figure out what you want, and that kind of depends on where you are in your life,” said Gardiner. “You have to [make] a plan, you need to be realistic in what you can accomplish, and you need to know who you’re selling to.”

The first step to making a plan is to decide what it is you want to accomplish. In terms of travel sales, you have to calculate your daily earning potential. It’s all about the salary goal, the time spent, and the customer and product mix.

Keep in mind that you have to be realistic — and realistically, not all of your time will be spent selling.

Set goals according to your overall vision. Spend time fostering the relationships with your clients and suppliers; continuously learn about new programs and services; and manage your time between business and personal health. Balance is the key.

“You have to decide between salary and time, and how much money you want to spend,” said Gardiner. “You’ve got to think about what it is you want to be, and how you’re going to get there.”

7 steps to take control of your work day 
As for managing your day-to-day life in the office, Gardiner offered these practical tips.

  • Start your day with clear focus. Know what it is you wish to accomplish for the day and start organizing your calendar to stay on task.
  • Focus on high-value activities. Ask: What strategic tasks do I need to deal with today to help me work smarter tomorrow? What does my client need most? And what do I expect to cause me the most trouble today?
  • Have a dynamic task list. Be sure to include your goals, business relationships, products and clients. And be sure to revisit the list daily and reprioritize it as necessary.
  • Minimize interruptions. Identify activities that tend to disrupt your work — like checking emails when you’re in the middle of working on something — and find a solution. Make sure to discipline yourself to work on each task single-mindedly until it’s completed.
  • Stop procrastinating. Schedule meetings with others so your actions will have to be completed. Finish your most difficult or unpleasant task early in the day, and be sure to reward yourself when you finally get it done.
  • Limit multitasking. Plan your day in blocks and set specific time aside for meetings, returning calls, research and planning. Remember to stop and take a breath — reorganize — and even take a five-minute stretch.
  • Review your day. Take 5-10 minutes at the end of the day to review what you accomplished and where you need to work harder for tomorrow. Figure out what you want, pay attention to details, and admit when you have a problem and seek help.

“You have to look at your business, whether you’re a corporate agent, an owner, a manager, an independent contractor, or a full- or part-time employee, and you have to figure out what your goal is going to be,” said Gardiner. “What is your vision, because you have to have a roadmap. You have to know where you’re going to end up in the right place.”

KAA chief executive Jonny Anderson in shock resignation

Kenya Airports Authority (KAA) chief executive Jonny Anderson has announced that he will quit from the helm of the parastatal on September 30, before the expiry of his term in November.

The shock resignation brings to an end his turbulent reign at the authority which began in July 2016.

Mr Anderson told KAA workers in a memo seen by the Business Daily on Friday that he would quit his position in the next one month, citing “personal reasons.”

‘I would like to take this opportunity to inform you that I have taken the decision not to pursue the decision of renewal my contract with KAA. This is after deep reflection and consolation with my family.

“I will be proceeding on leave on September 30, with my tenure ending on November 21, 2019. I will take fond memories of the authority, colleagues, and the incredible journey with me in my heart,” Mr Anderson said.

KAA chairman Isaack Awuondo confirmed the exit in a separate memo to staff. He credited Anderson for strengthening airports operations for the period he has been at the helm of the organisation.

“Over the three years that Jonny has been at the helm of the authority he has strengthened airport operations and overseen a period of growth in passenger numbers and the number of airlines flying to Kenya,” said Mr Awuondo.

Anderson joined the authority in July 2016 from Avinor AS in Norway where he was the national airports director. He replaced acting managing director Yatich Kangugo.

His appointment brought to an end a protracted recruitment process that was characterised by claims of political interference.

Mr Andersen was picked after trouncing five other candidates, including Mr Kangugo who emerged a distant fifth in the interviews.

Interview score sheets show that Mr Andersen scored 88 per cent while Mr Kangugo, who served as airport manager at Eldoret International Airport, scored 63 points.

He has had a rough path for the period he has been with the authority.

For instance, last July, MPS gave him the last chance to provide documents justifying the cancellation of the Sh64.5 billion Greenfield terminal project at Jomo Kenyatta International Airport.

National Assembly’s Public Investments Committee (PIC) warned the KAA management lead by Mr Anderson that it would declare them hostile witnesses if all documents surrounding the procurement of a Chinese contractor were not tabled in Parliament on time.

PIC chairman Abdulswamad Nassir said Parliament would have no other option than to direct investigative agencies, including the Directorate of Criminal Investigations, to seize the documents from KAA.

800 travel agents to benefit from automated M-pesa payments

Safaricom has partnered with Travelport, a leading travel reservation provider, to enable travel consultants and agents to directly bill and invoice through M-pesa.

Marking a global first, the integration will empower more than 800 travel agencies to simplify travel payments, book clients’ trips, hotel accommodation, hire transport and conveniently pay by M-PESA.

“Today’s development brings the speed and convenience of M-PESA to Travelport, the more than 800 travel agents they serve, and their customers. We are pleased that the travel industry is set to benefit from increased efficiency and ease of doing business, reducing the time and effort it takes to make bookings and reservations,” said Michael Joseph, chief executive officer, Safaricom.

 

By fully automating booking and ticketing the solution eradicates the previous need for agents to manually reconcile customer reservations on the Travelport platform. It further enables more agents to easily accept M-PESA as a cashless payment choice which in turn means they can reach more potential customers.

“Our commerce platform aims to offer the ultimate travel experience for today’s connected digital age. Having M-PESA as a payment choice enables our travel agents to effectively tailor their products to meet the demands of the modern traveller,” said Nita Nagi, Regional Manager, Travelport.

Some of the travel agencies in Kenya that have integrated their systems with Travelport include Carlson Wagonlit Travel Kenya, FCm Travel Solutions Kenya, Incentive Travel, Acharya Travel and Travel N’ Style.

Safaricom’s deal with Travelport marks the second such in the last three months. In May, Safaricom partnered with BuuPass to enable online booking and payment for bus ticketing through M-PESA.

The growing uptake of the service in the travel sector comes amidst preference for mobile payments.

Data from the Central Bank of Kenya shows that mobile payments were the most preferred form of cashless payments in the country, accounting for more than 90 percent of such payments in April 2019.

Uganda’s Relaunch National Carrier Makes Debut Flight to Nairobi

Uganda national carrier has been relaunched amid pomp and colour after being liquidated 40 years ago as a result of mismanagement and public debt.

Ugandans celebrated the move as the airliner made its maiden flight to Nairobi this Wednesday August 28, 2019.

After Nairobi, other destinations that the airline will fly to include Mogadishu, Juba and Dar es Salaam then to then to Mombasa, Kilimanjaro and Bujumbura. Eventually, the airline intends to launch direct long-haul routes to China and other Asian countries whose tourists Uganda is keen to attract.

The revival plan faced criticism from various quarters in in the Ugandan Central Bank as it was to cost Ushs 575 billion (Kshs 16 billion).

The country now has two new Bombardier CRJ 900 jets and will receive two others in September, while the addition of two Airbus A330-800 planes in 2020 will allow it to launch the long-haul flights.

The price for air ticket from Uganda, Entebbe, to Kenya, Nairobi, is approximately Kshs 28, 684 ($278) for a return trip and Kshs 14, 342 for a one-way ticket.