Over 40,000 Kenyan Tourists Visited South Africa in 2023.

By Bryan Obala- Kenya Association of Travel Agents

In a remarkable surge, South Africa’s tourism sector witnessed a significant influx of Kenyan tourists in 2023, with over 40,000 visitors from Kenya choosing to explore the vibrant landscapes and rich cultural heritage of the Rainbow Nation.

This impressive growth can be attributed to the strategic decisions taken by both the Kenyan and South African governments to relax visa regulations in 2022, facilitating seamless travel between the two nations. The introduction of simplified visa procedures made it easier for Kenyan travelers to experience the diverse attractions that South Africa has to offer.

Working in tandem with South Africa Tourism, the Kenya Association of Travel Agents (KATA) played a pivotal role in promoting travel to South Africa for both leisure and business purposes. Through collaborative efforts, KATA and South Africa Tourism have effectively showcased the unique experiences and attractions awaiting travelers in South Africa, enticing Kenyan tourists to explore this captivating destination.

Minister of Tourism, Patricia de Lille, expressed delight at the substantial increase in Kenyan tourist arrivals and acknowledged the positive impact of the relaxed visa regime on tourism growth. She emphasized the importance of continued collaboration between government bodies and industry stakeholders to further enhance travel opportunities and promote sustainable tourism development.

Looking ahead, Minister de Lille underscored the need to address remaining barriers such as visa regulations and limited air access to ensure sustained growth in tourist arrivals. She reiterated the government’s commitment to working closely with partners and stakeholders to facilitate policy and regulatory reforms that will support the growth of the tourism sector.

In conclusion, Minister de Lille extended her gratitude to all visitors for choosing South Africa as their preferred destination and expressed appreciation to the people of South Africa for their warm hospitality. With optimism for continued growth and development, she emphasized the timeless charm and allure of South Africa as a premier tourism destination.

Experience South Africa: Your Gateway to Unforgettable Adventures!

Dubai Is Officially Over The Pandemic, Tourism Hits New Record.

Dubai saw 17 million visitors in 2023, the emirate’s best-ever year for tourism and the first year ahead of pre-pandemic numbers. The news was shared in a brief tweet by the city’s crown prince, Sheikh Hamdan bin Mohammed.

The prince wrote: “The city is at the forefront of the global tourism sector, with one of the world’s highest hotel occupancy rates.”

Before Covid-19 struck, the emirate had set out to reach 20 million travelers by 2020, and it managed to hit 16.73 million for 2019. We don’t yet have a set goal for tourism in 2024.

In 2023, occupancy levels averaged 77.4% for the year across Dubai’s 800-plus hotels and 150,000 rooms. Further information such as source markets, average rooms rates and revenues are yet to be released by Dubai Tourism.

The most up-to-date data we have on source markets goes up to October 2023 but the rest of the year is likely to have followed similar trends. India was the top source market with 1.9 million visitors at that time, followed by the UK with 954,000 and nearby Saudi Arabia with 930,000.

In the first half of this year, it was Russia boosting Dubai’s tourism sector.

2024 Goals for Dubai Tourism

Dubai Tourism CEO Issam Kazim said in December that the emirate would look to improve its marketing around affordability this year.

Speaking at the Skift Global Forum East 2023, Kazim said: “Affordability comes hand in hand with supply. The perception people have of Dubai is because of specific properties and specific districts. Those are the usual suspects. But you can find amazing affordable options in Dubai.”

He said their lack of recognition is a marketing issue.

“We need people to realize all the supply beyond the usual suspects. It’s a marketing issue, it’s a communication issue.”

Kazim added that Dubai as a destination has matured, moving away from building superlative mega-structures for the sake of image, and more towards becoming a place tourists would want to one day live.

He said: “We created landmark projects. Those got us attention. Once we had the spotlight, we began to showcase the beauty here. There are 200 nationalities here, that’s the true magic of the city.”

“People want to raise their kids here, they want to become global citizens. People don’t become “Dubians,” they retain their culture and they become global citizens. This is a multinational city.”

Source: Skift.

Proflight Zambia and Air Tanzania Forge Seamless Travel Experience with Interline Agreement

Proflight Zambia, Zambia’s leading commercial airline, has unveiled an exciting development in its quest to enhance passenger connectivity and travel options. The airline has officially entered an interline ticketing agreement with Air Tanzania, a strategic move aimed at providing passengers with access to new destinations and a seamlessly integrated travel experience within the region.

This innovative partnership facilitates a streamlined ticketing process, enabling travelers to effortlessly book itineraries that span both Proflight Zambia and Air Tanzania, all within a single ticketed journey.

Captain Josias Walubita, Director of Flight Operations at Proflight Zambia, expressed enthusiasm about the agreement, emphasizing its goal to deliver cost-effective and flexible travel options for passengers utilizing the services of both airlines. He stated, “We look forward to enhancing passenger experiences across both airlines’ routes.”

Eng. Ladislaus Matindi, Managing Director of Air Tanzania, highlighted the benefits of choosing their airline. He pointed out that passengers opting for Air Tanzania would become part of the largest network family, gaining access to improved connections and convenient travel options within Zambia’s domestic routes and four major cities: Dar es Salaam, Johannesburg, Durban, and Cape Town.

As the interline agreement takes effect, passengers can seamlessly book journeys that involve both Proflight Zambia and Air Tanzania flights.

Looking ahead into 2024, Proflight Zambia plans to introduce discounted fares for itineraries combining the two airlines. Examples include routes like Dar es Salaam to Johannesburg via Lusaka. These fares will be accessible through Proflight Zambia’s official website and Global Distribution System (GDS).

 Source: Airspace Africa.  

Kenya Airways Expands Flights to Nigeria: A Leap Towards Pan-African Unity and Tourism.

Kenya Airways amplifies its flights to Nigeria, offering daily services and strengthening Pan-African unity. The airline introduces an online e-visa application process and signs a codeshare agreement with Air Europa, expanding access to European and American destinations. Despite challenges, Kenya Airways remains committed to forging alliances and growing tourism.

On the cusp of a new era in African connectivity, Kenya Airways has announced its intention to increase flights to Nigeria, offering daily services to the nation. This strategic move, unveiled by the acting Kenyan High Commissioner to Nigeria, Samuel Mogere, during the Magical Kenya roadshow in Abuja, is set to fortify tourism between the two countries.

Currently, the airline operates four weekly flights between Nairobi’s Jomo Kenyatta International Airport and Abuja’s Nnamdi Azikiwe International Airport. With the proposed expansion, Kenya Airways aims to strengthen its commitment to Pan-African unity and support the implementation of the African Continental Free Trade Area, a vital initiative designed to stimulate long-term growth across the continent.

A Symphony of Progress: Kenya’s Expanding Horizons.

In addition to the heightened flight frequency, Kenya has introduced an online e-visa application process, streamlining travel for individuals wishing to visit the nation. This digital transformation signifies a pivotal step in Kenya’s ongoing efforts to boost tourism and facilitate seamless travel experiences for its visitors.

As the second-largest airline in East Africa, Kenya Airways serves 41 international destinations in 35 countries. The airline holds the distinction of being the first African national carrier to successfully privatize in 1996, a testament to its enduring legacy and relentless pursuit of progress.

Forging Alliances: A Network of Opportunities.

In a bid to enhance access to European and American destinations for passengers traveling to and from East Africa, Kenya Airways recently inked a codeshare agreement with Spain’s Air Europa. This partnership is poised to open up a world of possibilities for travelers, fostering increased connectivity and collaboration between nations.

However, the road to progress is seldom without its challenges. In a recent episode, the Tanzania Civil Aviation Authority banned Kenya Airways flights from Nairobi to Dar es Salaam, in retaliation for Kenya’s refusal to permit cargo flights from Air Tanzania to land in Nairobi. Nevertheless, Kenya Airways remains undeterred in its mission to forge ahead and build a robust network of alliances.

The Journey Ahead: A Vision for Unity and Growth

As Kenya Airways sets its sights on raising tourist arrivals from West Africa, it is gearing up for roadshows in Nigerian and Ghanaian cities, including Accra, Abuja, and Lagos. The airline currently operates regular direct flights into these three cities, with other airlines also connecting Kenya to these bustling hubs.

The partnerships between the Kenya Tourism Board and the private sector are crucial in realizing its goals of improving tourism arrivals into Kenya. The upcoming roadshows, scheduled for February 5 through 9, 2024, will bring together over 400 travel trade companies and present an invaluable opportunity for the Kenyan trade to engage with West African travel agents and tour operators. By showcasing its diverse range of products and services, Kenya hopes to forge new partnerships that will drive growth and solidify its standing as a premier tourist destination.

In the grand tapestry of African unity and progress, Kenya Airways stands as a beacon of hope and determination. As it continues to expand its wings and reach for the skies, the airline remains steadfast in its commitment to fostering unity, boosting tourism, and creating opportunities for growth and collaboration across the continent.

Source: BNN

Kenya Airways and Air Europa sign code-share agreement.

National carrier Kenya Airways (KQ) has signed a code-sharing agreement with Spain’s third-largest airline, Air Europa amid a resurgence in demand for air travel.

KQ said the deal would enable it to extend its reach in Europe and the US. The agreement will allow Air Europa passengers to fly to Nairobi from Amsterdam while those on KQ flights would get connections to Madrid, Palma de Mallorca, New York, and Miami.

“We are excited about this partnership as it will provide our guests with more convenient travel options to Europe and the United States. Air Europa has been our partner under the SkyTeam Alliance, and this agreement allows us to collaborate more for the mutual benefit of our guests giving them more access and connectivity,” Martin Gitonga, KQ’s head of network planning and alliances, said.

Code-sharing is an agreement between two or more airlines to sell seats for the same flight which means that passengers enjoy benefits such as the purchase of a single ticket, a single check-in, and seamless connections at transit points.

As part of the deal, KQ will deploy its codes on four Air Europa routes, specifically from Amsterdam to Madrid, Madrid to Palma de Mallorca, Madrid to New York, and Miami while Air Europa will place their code on the Kenya Airways Amsterdam to Nairobi flight.

The code-sharing agreement with Air Europa joins a growing list of similar pacts signed between KQ and international airlines.

Source: Business Daily.   

Africa carriers beat Americas, European peers in traffic growth.

African carriers’ traffic grew 38.7 percent in 2023, compared with the year before, ahead of Latin and North American and European airlines.

According to the International Air Transport Association (IATA) data, the year was marked by a strong industry-wide recovery, with a rebound of domestic and international travel.

“The full year 2023 capacity was up 38.3 percent and load factor climbed 0.2 percentage points to 71.9 per cent, the lowest among regions,” said IATA.

Traffic from Asia-Pacific airlines maintained the strongest year-over-year rate among the regions.

“Despite political and economic challenges, 2023 saw air cargo markets regain ground lost in 2022 after the extraordinary Covid peak in 2021. Although full-year demand was shy of pre-Covid levels by 3.6 percent, the significant strengthening in the past quarter is a sign that markets are stabilising towards more normal demand patterns,” said Mr Willie Walsh, IATA director-general.

African carriers’ traffic grew 38.7 percent in 2023, compared with the year before, ahead of Latin and North American and European airlines.

According to the International Air Transport Association (Iata) data, the year was marked by a strong industry-wide recovery, with a rebound of domestic and international travel.

“The full year 2023 capacity was up 38.3 percent and load factor climbed 0.2 percentage points to 71.9 per cent, the lowest among regions,” said Iata.

Traffic from Asia-Pacific airlines maintained the strongest year-over-year rate among the regions.

“Despite political and economic challenges, 2023 saw air cargo markets regain ground lost in 2022 after the extraordinary Covid peak in 2021. Although full-year demand was shy of pre-Covid levels by 3.6 percent, the significant strengthening in the past quarter is a sign that markets are stabilising towards more normal demand patterns,” said Mr Willie Walsh, Iata director-general.

“That puts the industry on a very solid ground for success in 2024. But, with continued —and in some cases intensifying — instability in geopolitics and economic forces, little should be taken for granted in the months ahead.”

The traffic posted by African airlines rose 9.5 percent in December 2023, compared with the same month in 2022. The poor quality of road networks and lack of railways in many African countries often make air transport the practical choice for cargo, too.

Air travel is one of the most widely used, versatile and advantageous modes of transport compared with other options like road, water and railway. Within the logistics sector, air transport has been gaining ground and becoming one of the most demanded and used transport options.

European airlines’ full-year traffic climbed 22 percent with a capacity to increase 17.5 percent, while Middle Eastern airlines’ passenger traffic grew by 33.3 per cent during the period under review.

Asia-Pacific airlines posted the strongest growth year-on-year at 126.1 per cent as capacity rose 101.8 per cent and the load factor climbed 9 per cent to 83.1 per cent.

North American carriers reported a 28.3 per cent annual traffic rise last year with a capacity increase of 22.4 per cent while airlines operating in the Latin American market posted a 28.6 percent traffic rise and an annual capacity growth of 25.4 percent.

Africa contributes only 2.1 percent of total passenger traffic market shares by region behind Asia-Pacific at 22.1 percent, Europe (30.8 percent), North America (28.8 percent), Middle East (9.8 percent) and Latin America (6.4 percent).

Source: The  East African.  

Dubai to host global medical information leaders at major congress in 2027.

Dubai has won its bid to host the 21st World Congress of Medical Informatics – MedInfo – the flagship biennial meeting of the International Medical Informatics Association (IMIA).

Dubai will be the first city in the Middle East to host the Congress. The winning bid was led by the Emirates Health Informatics Society and supported by the Department of Economy and Tourism (DET), Dubai Health Authority (DHA), UAE Ministry of Health and Prevention and Emirates Health Services, among other key stakeholders.

Dubai’s accessibility and connectivity should provide IMIA with improved reach into new markets in addition to enhancing MedInfo’s appeal to first-time attendees.

Helal Saeed Almarri (pictured), director-general of Dubai’s Department of Economy and Tourism, said: “Dubai’s success in bidding for MedInfo 2027 underlines the confidence that international associations across all sectors, including healthcare, have in bringing their major congresses to Dubai, and the powerful platform our city provides for knowledge sharing, professional development, and networking. It also reflects the culture of collaboration in Dubai and the ability of entities across the public and private sectors to come together to showcase the city’s strengths as a meeting destination.”

The pipeline of major conferences and congresses taking place in Dubai over the coming years includes key global medical and healthcare gatherings, with many bids championed by Dubai Business Events, part of DET and the city’s official convention bureau, in collaboration with DHA and Emirates Medical Society (EMA), as well as individual societies under its umbrella including Emirates Health Informatics Society, through its Al Safeer Congress Ambassador Programme.

The Dubai Department of Economy and Tourism (DET) has also awarded 70 hotels in Dubai with the ‘Dubai Sustainable Tourism Stamp’, a new sustainability initiative that seeks to recognise hotels with the highest level of adherence to DET’s 19 ‘Sustainability Requirements’. Dubai claims to be the first city in the region to mandate sustainability criteria for its hotel classification system, and the Dubai Sustainable Tourism Stamp (DST) initiative further reinforces its drive to become a leading sustainable destination.

Dubai has also secured the top spot as the No.1 global destination in the Tripadvisor Travellers’ Choice Best of the Best Destinations Awards 2024 for the third consecutive year. The recognition comes as the city marks the first anniversary of the Dubai Economic Agenda, D33, that aims to further consolidate Dubai’s position as one of the top three global cities for business and leisure, and the best city to visit, live and work in.

Dubai welcomed a record 13.9m visitors from January to October 2023 compared to 13.5m during the corresponding period in 2019. Average hotel occupancy between January to October this year has reached 76%, up from 74% in the same period in 2019.

 Source: CMW.  

Nigeria Still Owes Foreign Airlines $700+ Million.

The Central Bank of Nigeria (CBN) has released an additional $64.4 million of blocked airline funds as part of its move to clear its foreign currency backlog and reduce liability to operators. However, about $700 million of airline funds remain trapped in the country as of January 2023.

CBN releases additional funds.

The failure of foreign airlines to repatriate funds from Nigeria and other countries has become a serious issue over the last few years. As noted by the International Air Transport Association (IATA), it is among the biggest impediments to the development of aviation in certain markets. However, this year, Nigeria has made some progress in clearing its backlog.

According to the central bank’s Acting Director of Corporate Communications, Hakama Sidi-Ali, the financial institution released $64.44 million of blocked airline funds on January 30, 2024. This brings the total verified amount disbursed to foreign carriers to $136 million. As reported by Reuters, the bank is continuing efforts to clear all verified backlogs.

“The Governor, Olayemi Cardoso, and his team were doubly committed and would stop at nothing to ensure that the verified backlog of payments across all other sectors was cleared, and confidence was restored in the Nigerian foreign exchange market.”

Ali added that all verified claims have been cleared with this latest payment. Earlier this year, the central bank announced that it had released approximately $61.64 million belonging to foreign airlines through various banks. In total, about $2.5 billion of the backlog has been cleared across various sectors like manufacturing, petroleum, and air transport.

About $700 million remains blocked in Nigeria

While it is only a small percentage of the total amount of trapped funds in Nigeria, disbursing an additional $64 million is another step in the right direction. Responding to the central bank’s announcement, IATA welcomed the development but noted that there is still a long way to go before the issue is resolved. IATA said in a statement,

“The International Air Transport Association (IATA) welcomes the Central Bank of Nigeria’s announcement this afternoon that it has released an additional $64.44 million in blocked airline funds. We are consulting with our airline members to verify the release of their revenues.”

The association added that approximately $700 million remains blocked with Nigeria’s commercial banks. The situation in the West African country remains critical due to the devaluation of the Nigerian Naira (₦), which has dropped significantly against the US dollar. As such, foreign operators unfairly suffer due to lower exchange rates.

IATA will continue to work with the government to find solutions and maintain a conducive environment that ensures connectivity to various international markets. Nigeria has already suffered the effects of blocked funds, with Emirates suspending flights in 2022. The new administration has been working hard to have the Dubai-based carrier return to Nigeria and re-establish connections with the UAE.

International airlines serving Nigeria.

Despite challenges with retrieving funds, several international carriers still serve Nigeria. The country’s two main international airports, Lagos Murtala Muhammed (LOS) and Abuja Nnamdi Azikiwe (ABV), are among the busiest in West Africa and the continent. In 2022, while still recovering from the pandemic, Nigerian airports handled over 16 million passengers.

Last year, there were over 26 international carriers with scheduled flights to and from Nigeria. Among the local carriers, Air Peace has the most flights out of Nigeria, connecting the country to 11 international destinations. The top foreign carriers include Africa World Airlines, Ethiopian Airlines, Qatar Airways, British Airways, and Lufthansa. Some carriers like Air France, British Airways, Ethiopian, and Qatar serve both Lagos and Abuja.

What are your thoughts on the Central Bank of Nigeria releasing additional airline funds? Please let us know in the comment section.

Source: Simple Flying.

South African Airways: Troubled airline returns to intercontinental travel.

South African Airways – once a giant of African aviation – is back in the intercontinental market, but there are still doubts about its financial viability.

It had disappeared from our skies altogether in September 2020, having fallen victim not just to Covid but also another disease that has plagued some other state-run carriers – corruption and mismanagement.

It may be on the verge of a sale that would see a private consortium take a majority share in the business.

However, its handling of finances has recently come in for severe criticism by the country’s public spending watchdog.

In a scathing report, Auditor-General Tsakani Maluleke said that the financial statements SAA had drawn up dating from the 2018-19 financial year lacked credibility. The airline recorded losses in the four years from 2018 of a staggering $1.2bn (£1bn).

But interim chief executive officer (CEO) John Lamola said this did not reflect the current position of the airline, which is under new management.

He said the situation had improved in the most recent financial year, with the airline now “running on financial resources generated from its own operations”.

Towards the end of last year, in a sign that SAA wants to be a major player again, it reopened its routes from Cape Town and Johannesburg to São Paulo, Brazil. And now it is selling tickets for flights to Perth, Australia.

These are the airline’s first long-haul destinations in three years. It did return in September 2021, making a surprise profit serving a limited number of African destinations after coming out of voluntary business rescue.

This was a process which saw the airline placed under the temporary supervision of experts who were asked to return the company to financial health. They pared back the fleet from 44 aircraft to six and focused on the African market.

Now it is aiming further afield.

“The choice of São Paulo was as a result of a very meticulous economic and market research analysis,” Mr Lamola told the BBC.

He added that the intercontinental flights hoped to enhance trade and tourism ties between the two countries as members of Brics – an expanding group of emerging economies originally comprising Brazil, Russia, India, China and South Africa.

Prior to the Covid pandemic, SAA operated five other intercontinental routes from Johannesburg to destinations including New York and Hong Kong.

That route encapsulates the prestige that used to accompany the airline. Once the largest in Africa, SAA faced profound challenges in the last decade.

“South African Airways notoriously has gone through a process in South Africa called ‘state capture ‘, where there are well-recorded incidents of corruption that characterised the life of the airline,” said Mr Lamola, adding that investigations were ongoing.

An official inquiry into state capture released at the beginning of 2022 showed that the airline had been wracked by corruption between 2012 and 2017.

As a result of the mismanagement, SAA was forced to rely entirely on government financial assistance over a 10-year period to stay afloat, a situation made worse by Covid.

“In that period the government had to put in some 40bn rand ($2.2bn) into SAA,” said Public Enterprises Minister Pravin Gordhan. It had been run at a loss since 2011.

The national carrier was placed under voluntary business rescue in 2019 to protect it from bankruptcy.

SAA sell-off plan

It was then forced to suspend all operations in September 2020, as it struggled to raise a bailout of over $540m.

As part of a programme to rescue the airline, the government announced plans, in June 2021, to sell a 51% stake in SAA to a group known as the Takatso Consortium.

Under the scheme, the government’s department of public enterprises retains the remaining 49% stake, securing a long-term national strategic interest in the airline.

Last July, it was approved by the Competition Tribunal of South Africa provided that certain conditions were met.

One of the requirements was a moratorium on staff cuts that guarantees job security for SAA employees during the transitional phase.

But it has hit problems, with trade unions alleging that proper procedures were not followed. A parliamentary committee plans to subpoena Mr. Gordhan to investigate this further.

Takatso, with its huge cash injection, had been seen as a lifeline for SAA, but the airline says it will carry on with its expansion plans in the meantime.

SAA’s new management hopes to shift the business from its dependence on state support to a financially self-sustaining one, by only maintaining a fleet it can afford and pulling out of the low-cost market.

“This airline must be able to survive on operational efficiencies,” said Mr. Lamola.

These include choosing routes for commercial rather than political reasons, building a fleet with appropriate long-haul aircraft and matching expansion with the pace of the post-Covid recovery in the global aviation industry.

Aviation analyst and founder of online publication Airspace Africa, Derek Nseko, told the BBC that “this is a much more sensible South African Airways and there is a lot of confidence to be gained from some of the measures that they have taken since the business rescue process ended”.

Despite the fanfare around the return of SAA to intercontinental travel, the airline is still looking to build up its business within Africa, taking on 15 extra regional routes, along with four domestic ones by March 2025.

“We are focused on generating many alliances. We have code shares with, for instance, Kenya Airways and other airlines on the continent, where we are working together to stimulate air travel in Africa,” Mr. Lamola said.

Referring to the clearance of historical debts, Mr Gordhan said that “all the muck has been cleared out, and the state has taken responsibility for that… to get operations that we see currently getting off the ground”.

Many will be keen to see whether SAA will “rise from the ashes of state capture like a phoenix”.

But it will be tough.

“African airlines are still being projected to make a loss this year,” with airlines such as Air Zimbabwe also undergoing restructuring, analyst Mr. Nseko told the BBC.

Nevertheless, Ethiopian Airlines and EgyptAir have both said they have had a profitable year.

Ethiopian Airlines, which is state-owned, offers a successful model that SAA could follow.

It has diversified its operations, including cargo, maintenance, repair, and training services to create multiple revenue streams.

It has also focused on connecting regional destinations and capitalizing on demand for intra-African travel.

This strategy has helped the airline become one of the largest and most profitable in Africa.

Turbulence ahead

But high operating costs made worse by rising inflation and currency devaluation threaten the ability of African carriers such as SAA to run profitably, as financiers and those prepared to lease aircraft see the African market as a risk.

Additionally, inconsistent, and complex regulatory frameworks in different African countries have been barriers of entry for airlines and investors on the continent.

The African Union’s Single African Air Transport Market has tried to create a unified air transport market on the continent, but it remains a work in progress.

However, SAA boss Mr. Lamola argues that businesses must also step up and create solutions.

“I think we have made a mistake of expecting the political authorities in our various countries to solve these problems. But really, they are business problems,” he said.

“We need more aviation entrepreneurship in Africa, where innovative means have to be found. We need more concrete interventions of entrepreneurs who will be able to go out there and innovate on issues around financing.”

While SAA’s new business strategy offers a promising future, the skies ahead will not be free of turbulence.

“The African aviation landscape is extremely difficult, and the jury is still out on what the future looks like for South African Airways,” said Mr. Nseko.

Source: BBC.

Kenya Airways Completes Integration with ARC Direct Connect.

Airlines Reporting Corp. (ARC) and Kenya Airways have completed the airline’s New Distribution Capability (NDC) integration with ARC Direct Connect. This partnership enables Kenya Airways to offer richer content and detailed information through its booking platforms for travel agencies while providing a consistent settlement experience through ARC’s trusted platform.

With this integration, Kenya Airways customers will now be able to get real-time updates, personalized itineraries, and improved ancillary services.

“As our distribution strategy evolves, we recognize the imperative of an NDC solution that aligns with the dynamic needs of our customers. This collaboration with ARC is a pivotal step forward in our journey toward customer centricity,” said Julius Thairu, chief commercial, and customer officer at Kenya Airways. “Kenya Airways remains steadfast in its commitment to elevating the customer journey, and this collaboration marks a significant leap forward in achieving that goal. We are excited about the possibilities Direct Connect unlocks in the U.S. market, and we look forward to setting new standards in the aviation industry.”

Introduced in 2018, ARC Direct Connect gives airlines the flexibility to implement distribution strategies that best suit their needs and manage travel agency partnerships.

ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other industry solutions. The travel intelligence company possesses a comprehensive global airline ticket dataset, including more than 15 billion passenger flights representing 490 airlines and 230 countries and territories. For more information, visit arccorp.com.

Source: Travel Agent Central.