Travel Agents News – Page 2 – Kenya Association of Travel Agents

Aviation workers’ strike impacts travel costing millions.

The brief strike at major airports in Kenya which disrupted international and domestic flights on Tuesday night, September 9, and Wednesday, September 10, left passengers stranded and cost agents and airlines millions.

The strike was triggered by objections to the government’s proposal to lease Nairobi’s Jomo Kenyatta International Airport to an Indian company. Workers felt that jobs would be lost, and that control of a Kenyan asset would be lost by Kenya.

The Kenya Association of Travel Agents (KATA) has commended both the Government and the Kenya Aviation Workers Union (KAWU) for quickly resolving the impasse and agreeing on a return-to-work formula.

However, KATA emphasized that such industrial action, with its far-reaching consequences, should never have been allowed to occur in the first place. The strike’s impact has been devastating, with the travel industry facing significant financial and operational losses.

Preliminary estimates suggest that members of KATA lost over KES200 million (R27,9m) in air ticket sales alone, excluding rebooking fees and the costs incurred by airlines in accommodating passengers who missed their flights.

“When accounting for related services such as accommodation, ground transfers, and travel insurance, the total losses could easily exceed KES500 million (R69,8m). Some international airlines flew back empty, while others have indefinitely cancelled or rescheduled flights, further disrupting operations,” KATA said.

KATA highlighted that the frustration, anxiety, and distress caused to passengers have tarnished the reputation of Nairobi as a regional aviation hub.

“The strike’s impact on Kenya’s already fragile economy cannot be overstated. KATA calls on the Government to take decisive action to ensure that the underlying issues with the workers’ union are permanently resolved, preventing any future disruptions to airport operations. Kenya simply cannot afford another crisis of this magnitude.”

Source: Travel News

Ethiopian Airlines Expands African Reach with a New Port Sudan Service

Ethiopian Airlines is delighted to announce the launch of a daily flight service to Port Sudan, Sudan, commencing on October 15, 2024. This strategic expansion further strengthens Ethiopian’s commitment to enhancing connectivity across the African continent and beyond, fostering regional socio-economic growth and facilitating trade and tourism.

The new route will provide seamless travel options for passengers traveling between Ethiopia and Sudan, as well as connecting travelers from across the vast Ethiopian Airlines network to this significant Red Sea port city. The introduction of this service underscores Ethiopian’s dedication to serving the evolving needs of the African market and contributing to the continent’s economic development. By connecting Port Sudan to its extensive global network, Ethiopian Airlines aims to unlock new opportunities for businesses, travelers, and communities, promoting cross-border collaboration and cultural exchange.

The inaugural flight, ET350, will depart from Addis Ababa at 11:00 and arrive in Port Sudan at 12:15. The return flight, ET 351, will leave Port Sudan at 14:15, arriving back in Addis Ababa at 17:30. Both flights will be operated by the state-of-the-art Boeing 737 Max aircraft, ensuring a comfortable and reliable journey.

“We are pleased to connect our Sudanese brothers and sisters from Port Sudan to Addis Ababa, and to the rest of the world using our extensive global network,” says Mesfin Tasew, Group CEO of Ethiopian Airlines. “By introducing daily flights to Port Sudan, we are bridging cultures and economies. This expansion is a testament to our unwavering dedication to serve our continent and its people, driving progress and prosperity through the skies.”

With the inclusion of Port Sudan, Ethiopian Airlines expands its network to 66 destinations within Africa. The inauguration of this new route emphasizes Ethiopian Airlines’ dedication to broadening its presence throughout Africa, while simultaneously enhancing connectivity for both business and leisure travelers. Port Sudan, a city strategically situated along the Red Sea, acts as an essential center for commerce and economics in the region. This development offers a gateway to the diverse cultural history and burgeoning economic prospects of Sudan.

Ethiopian Airlines invites passengers to experience the warmth and hospitality of its newest destination, Port Sudan. Book your journey today and be part of the growth story that is Ethiopian Airlines – the New Spirit of Africa.

For detailed flight schedules and bookings, please visit our website.

(https://www.ethiopianairlines.com/et) or contact your local Ethiopian Airlines office.

About Ethiopian

Ethiopian Airlines Group (Ethiopian) is one of the fastest-growing airlines brand globally and the continent’s largest airline brand. In its seventy-eight years of successful operations, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success. Ethiopian commands the lion’s share of the African passenger and cargo network operating the youngest and most modern fleet to more than 150 domestic and international passenger and cargo destinations across five continents. Ethiopian’s fleet category consists of ultra-modern and environmentally friendly aircraft such as Boeing 737s, 777s, 787s, Airbus A350-900 and De Havilland Q400.

Ethiopian is also pursuing multi-hub strategy through hubs in Lomé, Togo with ASKY, in Lilongwe, Malawi with Malawi Airlines and in Lusaka, Zambia with Zambia Airways. Having achieved its strategic plan (Vision 2025) ahead of time, Ethiopian is currently implementing a 15-year strategic plan Vision 2035 that will see it become one of the top 20 most competitive and leading aviation groups in the world. Ethiopian has been champion in various coveted awards including Skytrax’s ‘Best Airline in Africa Award’ for seven consecutive years among others. The airline has been a Star Alliance member since 2011 and has been registering more than threefold growth in the past 10 years.

For more at: www.ethiopianairlines.com

https://corporate.ethiopianairlines.com/media/Press-Release

Source: https://corporate.ethiopianairlines.com/media/Press-Release

IATA and Outpayce help airlines accept account‑to‑account payments

Outpayce, a venture launched in 2023 to improve Amadeus’ travel paymens sector, has partnered with IATA to enable airlines to accept account-to-account (A2A) payments.

Recent regulations in many markets make it possible for merchants to accept payment from consumers using direct, account-to-account transfers. As airlines seek to best meet the needs of travelers and reduce the overall cost of payments, account-to-account payments are becoming very popular, and they represent a new option for travelers to pay for air tickets.

That’s why IATA and Outpayce are partnering so airlines can now accept payments made with IATA Pay through Outpayce’s Xchange Payments Platform (XPP).

IATA Pay is an alternative account-to-account form of payment for travelers to pay for air tickets purchased online by directly debiting their bank account. It leverages the new account-to-account rails and regulations developed by countries around the world such as India (UPI), the Netherlands (Ideal), Brazil (PIX) or Philippines (QR Ph). Currently available in over 30 countries, IATA Pay improves the speed and security of payments, while reducing payment acceptance costs.

When a traveler reaches checkout on an airline’s website the new account-to-account payment service allows them to select their bank or scan a QR code depending on the country. IATA uses the payment and bank details or the QR code’s approval to request a transfer from the passenger’s account and the funds are transferred using the banking rails. IATA settles the funds with the airline the following day.

Juan Antonio Rodriguez, Director Financial Settlement Operations, IATA said: “The trend towards account-to-account payments is gaining more momentum. It provides a seamless experience for passengers and provides an attractive option for airlines to lower the cost of payment acceptance. Through Outpayce, airlines using XPP can begin to accept IATA Pay while still benefiting from XPP’s powerful orchestration, analytics and reporting capabilities.”

Anna Isabel Bengzon, Chief Financial Officer, Philippine Airlines said: “We are pleased to now accept IATA Pay in the Philippines. It will provide our passengers a more convenient and secure way of paying via QR code using their digital wallets, which is highly prevalent in the country, or through their bank accounts. Outpayce’s XPP system helps us to intelligently accept a wide range of payment methods used by travelers across the international markets we serve. Moreover, we can access various payment methods and partners through XPP, with detailed analytics on the performance of payment flows and back-end reconciliation support.”

Jean-Christophe Lacour, SVP and Head of Product Management & Delivery, Outpayce added: “We’re committed to helping travel companies accept the widest possible range of payment methods through a single connection to XPP and IATA Pay represents an interesting new option for the industry. By making it easier for partners to connect to XPP using self-service APIs we intend to broaden this choice even further.”

IATA is one of the first partners to connect to Outpayce’s Xchange Payment Platform using its new self-service APIs, being piloted in 2024. The addition of self-service APIs helps to open XPP, making it easier for any payments or fintech company to connect its services, which increases choice for travel companies and further optimizes payment orchestration.

Source: Outpayce

ALTF 2024: UNWTO Africa collaborating with stakeholders to eliminate travel connectivity barriers.

The United Nations agency focused on tourism, UNWTO says that despite the growth of tourism in Africa, connectivity—the ease with which people can travel between locations—remains a challenge.

Speaking at the opening ceremony of the 7th Edition of the 2024 Africa Tourism Leadership Forum (ATLF), the UNWTO Regional Director for Africa, Elcia Grandcourt, said that the organisation is working with stakeholders to simplify visa entry requirements, leverage innovative systems to digitalise visa procedures, and advocate for a single, unified air transport market.

She emphasised, “Despite the growth, connectivity has been identified as a key issue that needs to be addressed to fully unlock Africa’s tourism potential. This was reiterated by Ministers of Tourism at the 67th Regional Commission Meeting for Africa, held in Zambia in July. Enhancing connectivity for seamless travel will not only attract more international tourists but also boost intra-regional tourism, a crucial element for the continent’s tourism growth.”

Grandcourt further stated, “UNWTO remains committed to addressing this issue and will continue working closely with national administrations of member states, regional and international organizations, as well as public and private sector stakeholders.”

Botswana’s Vice President, Slumber Tsogwane said the country is investing in developing its tourism sector, proudly touting Botswana’s beef as the best in the world.

He said, “Tourism in Botswana is a major contributor to the national economy, which is why the government has reviewed its Tourism Policy and developed a National Tourism Strategy and Master Plan to provide a framework for sector growth.”

He concluded by inviting participants to experience Botswana’s unique offerings, stating, “I trust you will have a chance to taste our beef, which is unparalleled globally, experience our cultural diversity, and take home our crafts as memories of Botswana.”

Kwakye Donkor Chief Executive Officer of Africa Tourism Partners (ATP), the organizers of the forum, reaffirmed ATP’s commitment to helping African nations unlock their tourism potential.

Director of Trade in Services, Investment, IPR & Digital Trade at AfCFTA, Emily Mburu-Ndoria encouraged countries to implement mechanisms to capitalize on tourism and outlined AfCFTA’s ongoing support initiatives.

The Africa Tourism Leadership Forum (ATLF) is a key Pan-African platform that brings together leaders from Africa’s travel, tourism, hospitality, and aviation sectors.

The forum focuses on sharing insights, developing strategies to boost intra-African travel, and fostering networking opportunities. It also aims to strengthen the global brand of “Destination Africa” and promote tourism growth across the continent.

Source: Joy online.

ASKY to resume flights to Pointe-Noire from October 2, 2024

ASKY Airlines has announced the resumption of flights to Pointe-Noire, Republic of Congo, starting from October 2, 2024. After a multi-year suspension, the airline is set to restore this strategic route, underscoring its dedication to bolstering economic growth across Africa and enhancing connectivity between communities on the continent.

Commitment to Economic Development and Connectivity

The reopening of Pointe-Noire aligns with ASKY’s vision to promote economic and social development in Africa by providing efficient and reliable air transport solutions. This new route will facilitate trade, business opportunities, and interpersonal relationships between countries, thereby strengthening regional integration.

With the addition of Pointe-Noire, ASKY Airlines expands its network to 29 destinations in West and Central Africa. Flights will be operated three times a week via Luanda Airport (LAD), offering increased connectivity and flexible travel options for our passengers.

Flight Schedules and Frequencies

Flights to Pointe-Noire will be operated three times per week (Monday, Wednesday and Friday) with departure from Lome at 13:00pm for arrival in Pointe-Noire at 19:30pm. The return flights are scheduled on Tuesday, Thursday and Saturday to depart from Pointe-Noire at 07:10am for arrival in Lome at 11:40am. All times are in local time.

These schedules are designed to offer optimal connections with other ASKY destinations, thus facilitating travel across the continent.

Book Now

ASKY invites passengers to book their tickets now to discover or rediscover Pointe-Noire, a dynamic and growing city. Enjoy our superior service and our commitment to your comfort and safety. For more information and to book your tickets, please visit our website at www.flyasky.com or contact our local offices.

Source:Voyages Afriq.

CONNECTING YOU TO SOUTH AFRICA WITH 37 WEEKLY FLIGHTS

What does South Africa have in common with Kenya? Beautiful beaches, wildlife safaris, buzzing business hubs, unique cultures and stunning tourist attractions. If you are looking for a convenient way to travel to South Africa, then Kenya Airways is your answer. Whether you are a group of friends or a family who want to explore there’s something for you to discover in South Africa.

If you are businessman or are travelling for a work assignment, you have multiple options to choose from the available flights. Kenya Airways has 37 weekly flights to Africa that are conveniently timed to fit in with your schedule.

That’s not it, Kenya Airways flies to two points in South Africa which makes it even more convenient depending on which part of South Africa you want to explore. You can either choose to go to Johannesburg where KQ flies 28 times weekly or Cape Town where KQ flies 9 times weekly.

If you want to explore Southern Africa, KQ also connects the South further by providing service between Cape Town and Victoria Falls with 3 weekly flights and Cape Town to Livingston, 3 times weekly.

With competitive fares coupled with our comfortable aircrafts and African hospitality, Kenya Airways is indeed your airline of choice as you explore the South.

Sabre signs distribution agreement with Delta Air Lines

Deal includes NDC content

Sabre has closed a multi-year renewal of its distribution agreement with Delta Air Lines. The long-term agreement enables Sabre-connected Travel agents connected to Sabre will now have access to both traditional EDIFACT and NDC Delta content.

Earlier this year, Delta announced details of its selling and servicing transformation, which included NDC. The pair will work together on the integration of NDC content into Sabre’s travel marketplace to support the transformation. “We are pleased to extend our full content agreement and value-based commercial model with Sabre,” said Jeff Lobl, managing director, distribution strategy and agency sales programmes of Delta Air Lines.

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“We look forward to collaborating with Sabre to make Delta’s NDC technology solution available to all Sabre-connected travel agents to ensure that our customers receive the best possible travel experience tailored to their needs.”

Roshan Mendis, chief commercial officer of Sabre Travel Solutions, added: “Sabre is delighted to extend our long-standing partnership with Delta Air Lines and to support their NDC journey. “This agreement underscores our commitment to building a comprehensive travel marketplace that equips travel agents with the tools and content they need to excel in today’s dynamic travel environment, including the ability to leverage the potential of NDC.”

Source: Travolution.

Catch the latest recap of the Kenya Travel Industry Payments Summit (K-TRIPS) on YouTube! Navigating industry shifts to fostering innovation, the summit offered valuable takeaways for travel professionals.

EAC Urges Partner States to Fast Track Liberalizing Air Transport Market.

The East African Community (EAC) has urged its partner states to fast track regulations to liberalise the air transport market to boost regional integration and economic growth.

“An integrated air transport market is essential for the development of our region. By removing barriers to air travel, we can enhance competitiveness and attract investment in the region,” The East African Community (EAC) Deputy Secretary General in charge of Infrastructure, Productive, Social and Political Sectors, Andrea Aguer Ariik, said during the 19th Meeting of Director Generals of Civil Aviation and Airports Authorities.

The liberalisation of the market in the region, which has been in the plans since 2006, is expected to lower the cost of air fares, stimulate demand for air traffic, connectivity, increase operation efficiency, reduce the flying time and support the expansion of air transport capacities and the regional economy.

Among other things, the EAC is urging partner states to consider harmonising regulatory fee and charges, and to designate the regional air transport market as domestic for registered air operators in the region.

Only Rwanda and Burundi have submitted their reports on the draft EAC Air Transport Market (Liberalisation) Regulations. The regulations are expected to be submitted to the 19th Meeting of EAC Sectoral Council on Transport, Communication and Meteorology (SC-TCM) for adoption.

Once adopted, and then ratified by Partner States, the air transport market will be liberalised. States will then negotiate bilateral and multilateral arrangements.

Source: Kenyan Wallstreet.

Ethiopian Airlines unveils exclusive Silver Lounge at Bole Int’I Airport.

Ethiopian Airlines, the leading aviation group in Africa, is pleased to announce the inauguration of the Silver Lounge, an exclusive facility dedicated to ShebaMiles Silver members. Strategically positioned within the Addis Ababa Bole International Airport, the Silver Lounge offers a serene and engaging environment where passengers can unwind and enjoy entertainment amenities.

The Silver Lounge, spanning an impressive 810 square meters, is designed to offer a serene oasis for travelers. It features a variety of amenities tailored to meet the needs of diverse clientele, including dining areas with an array of buffets and services, comfortable seating areas for relaxation, a designated smoking room, a delightful kids’ corner for younger guests, ample storage room, and additional facilities to enhance the passenger experience. The lounge’s capacity allows it to accommodate up to 200 guests during peak hours, ensuring a seamless and stress-free travel experience.

“We are pleased to open the doors to this magnificent lounge, which symbolizes our continuous efforts to elevate the standards of hospitality in the skies and on the ground,” said Mr. Mesfin Tasew, Chief Executive Officer of Ethiopian Airlines Group. “The Silver Lounge is more than just a space; it is an embodiment of our vision to further enhance the travel experience of our guests and solidify Addis Ababa as a leading aviation hub in Africa.”

The Silver Lounge is a symbol of the airline’s relentless pursuit of excellence and its unwavering dedication to providing its guests with the highest levels of comfort, convenience, and luxury. The airline’s commitment to providing superior travel experience is further exemplified by the availability of multiple lounges throughout the airport terminals, catering to the diverse needs of its clientele. Passengers holding Cloud Nine, ShebaMiles Platinum, Star Alliance Gold, and Silver memberships have the privilege of accessing these lounges to rejuvenate during their transit through Addis Ababa.

Ethiopian Airlines, a seven-time consecutive recipient of the prestigious Skytrax award, remains steadfast in its dedication to elevating the passenger experience. As the most expansive carrier across the African continent, the airline continues to invest in customer service enhancements, ensuring that its esteemed passengers enjoy the highest standards of hospitality and comfort.

Source: Voyages Afriq.

Bosses cut flying day trips as travel settles into permanent ‘new normal’

Industry body says inflation-adjusted corporate travel spending will not return to pre-pandemic levels until 2027

Executives are flying less and cutting one-day work trips by plane as corporate travel settles into a permanent “new normal”, according to the chief executive of the global industry trade body.

“Inflationary pressures and other things means [travel companies] are making more money on fewer trips . . . but the way companies travel is different,” said Suzanne Neufang, head of the Global Business Travel Association. “So that is a new normal and that is probably here to stay.”

One of the big changes has been the decline of one-day flight trips, as bosses cut journeys because of frustration with disruption, environmental worries and changing attitudes to work since the pandemic.

The one-day flight trip for work “went out the door at the beginning of Covid and hasn’t really come back”, explained Neufang.

Inflation also means that executives are struggling to save money despite making fewer trips.

The GBTA does not expect spending on inflation-adjusted global corporate travel, which includes spending on flights, trains, hotels and other expenses, to return to pre-pandemic levels until 2027.

Without the inflation adjustment, the GBTA said global corporate travel would reach a record $1.48tn by the end of the year, up from $1.34tn in 2023 and surpassing pre-pandemic levels for the first time.

Delays and cancelled flights are partly responsible for fewer trips since the pandemic, with 50 per cent of respondents to a 2023 GBTA survey saying concerns about disruptions or an unpleasant experience have “somewhat” or “greatly” reduced their willingness to travel for work.

Environmental and sustainable factors have also played a part as corporates try to limit flying, packing more meetings into fewer trips or only taking a plane for long journeys.

Companies including professional service firms PwC, EY and Marsh McLennan have all outlined plans to cut emissions by reducing air travel.

In addition, there was a human element, Neufang added. “Day trips are really hard, no matter what, even on the best days they are hard, very early starts and late returns.”

The chief executive of one of the big international airlines said it was noticeable how day trips had fallen out of favour as bosses cut time in the air. The CEO pinpointed fear of disruption as a likely reason for the drop.

Neufang thought the industry was in “a little bit of a squishy moment” given the uncertain outlook for the economy, including recent stock market turmoil and signs of cracks in the US economy.

“Whether it is a hard landing or a soft landing, that is certainly something that CFOs [chief financial officers] are watching.”

However, Andrew Crawley, president of American Express Global Business Travel, was upbeat.

“Air fares and hotel rates have gone up very significantly in the past few years . . . customers’ budgets lag those price rises a little bit, but they do catch up with them eventually.”

Global multinationals were telling AmexGBT that they still planned to increase spending on travel, although small- and medium-sized businesses were more likely to suffer from economic uncertainty, Crawley said.

He also disagreed that travel problems would put people off taking trips. “You either have to travel or you don’t.”

Source: Financial times