Sabre 2023 Data Breach Investigations Report.

The travel business today is facing an increased risk to their online security with a rise in cybercrime and phishing attacks. In addition, MFA is required for PCI DSS 4.0 and ISO 27001, SOC2 compliance. With the growing number of Industry standards that are required to mitigate risk, a robust approach to system security is critical.

How will Sabre Identify help you?

With an easy use of MobilePASS+ app you will be able to apply a one-time-passcode (OTP) to add an additional level of security to your Sabre access. This means that besides the usual Sabre credentials (EPR-PCC-Passcode) you will be prompted to input an OTP at sign-in to SRW360 or any Sabre secure sites (i.e.: Sabre Central).

This additional security will protect you from bad actor activities, preventing anyone that is able to gather your Sabre credentials to access the system without your authorization.

Product features

Sabre Identify works in conjunctions with MobilePASS+ applications, which may be downloaded in your device of choice. Once you request using Sabre Identify, you will receive instructions for easy download and enrollment for your user. Sabre Identify will mitigate unauthorized access, as even if someone is able to gather your credentials, accessing Sabre or Sabre secure sites will be limited to the access to your unique One-Time-Password.

To learn about Sabre Identify visit : Sabre or  contact marketing@sabron.com

NEW AMADEUS RESEARCH REVEALS TRAVEL INDUSTRY TRANSFORMATION PACE TO ACCELERATE

New global research from Amadeus has revealed a strong appetite for investment across the travel sector in 2024.

The Travel Technology Investment Trends research, which looks at eight sectors across the end-to-end journey in 10 markets – found that nearly all (91%) travel companies surveyed said that they expect ‘moderate to aggressive’ increases in investment in their organisations this year, while two thirds (67%) of senior decision-makers in the sector expect to increase investment specifically in technology this year when compared to spend in 2023.

Airports lead the way with an average percentage increase of 17%, followed by corporate travel managers with 15% and hotels on 14%. Airlines were fourth with a 13% increase, followed by travel agencies and travel payments on 13% and 12% respectively.

Smarter retailing, personalisation and driving digital efficiency are the top priorities for 2024 as full-service airlines expect to see an 18% increase in revenue from switching to modern retailing and are said to be optimistic that the transition to ‘Offer & Order’ will take place within the next four years.

NDC will be the top technology for implementation by leisure travel agents over the next 12 months as 40% of the agents surveyed said this is their focus.

In total, 60% of airports expect to roll-out biometrics across the complete airport experience in the next five years, including check-in, bag-drop, lounge and boarding.

In the hospitality sector, 85% of respondents anticipate personalization could help them to deliver more than 5% growth in incremental revenue.

It found that a third of corporate travel managers said its organizations intend to digitize the complete end-to-end expense management process over the coming 12 months, while a travel payments leaders confirmed its organizations are planning to better manage global payments flows by implementing payments orchestration in the next 12 months.

Decius Valmorbida, president, travel of Amadeus, said: “The findings match our on-the-ground experience with customers – every area of the travel industry is increasing investment in digital transformation. It’s crucial this spending delivers maximum impact and improves the traveler experience across the travel ecosystem.

“Existing technologies, such as biometrics, are already helping to make trips more contextualized and relevant.

“At the same time, the emergence of Generative AI promises to increase the pace of change still further. Travelers will experience significant improvement to the on-trip experience in the coming years, with commitment, investment and collaboration across the ecosystem combining to make travel work better.”    

Francisco Pérez-Lozao Rüter, president, hospitality of Amadeus, added: “We know that the right technology is the key to connecting and unlocking the value of our travel ecosystem. Hoteliers, airlines and the whole sector are right to be ambitious about the next generation of technology that we are building together.

Travel providers can see huge potential for a better customer experience as well as significant growth and control if they get their investment strategies right now. We can see clear ambition and commitment to evolution from this research and are excited to be at the forefront of this journey with our customers.”

The survey which was conducted online in Q4 of 2023 found the Top priority technologies for 2024 to be machine learning, data analytics, digital payments, digitalisation and cloud computing.

By 2029, respondents said their most important technologies will still be machine learning but this time it will be followed by Generative AI.

Cloud computing shoots to third most important, from last in 2024, followed by digital payments and data analytics as their smallest priority.

The results of Travel Technology Investment Trends will be launched in Extended Reality in an Amadeus Lounge created in collaboration with Amadeus’ strategic partner Accenture.

During the first half of this year 2024, Amadeus will release in-depth reports examining each sector explored in the research.

Source: Travolution

Kenya Airways Completes Integration with ARC Direct Connect.

Airlines Reporting Corp. (ARC) and Kenya Airways have completed the airline’s New Distribution Capability (NDC) integration with ARC Direct Connect. This partnership enables Kenya Airways to offer richer content and detailed information through its booking platforms for travel agencies while providing a consistent settlement experience through ARC’s trusted platform.

With this integration, Kenya Airways customers will now be able to get real-time updates, personalized itineraries, and improved ancillary services.

“As our distribution strategy evolves, we recognize the imperative of an NDC solution that aligns with the dynamic needs of our customers. This collaboration with ARC is a pivotal step forward in our journey toward customer centricity,” said Julius Thairu, chief commercial, and customer officer at Kenya Airways. “Kenya Airways remains steadfast in its commitment to elevating the customer journey, and this collaboration marks a significant leap forward in achieving that goal. We are excited about the possibilities Direct Connect unlocks in the U.S. market, and we look forward to setting new standards in the aviation industry.”

Introduced in 2018, ARC Direct Connect gives airlines the flexibility to implement distribution strategies that best suit their needs and manage travel agency partnerships.

ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other industry solutions. The travel intelligence company possesses a comprehensive global airline ticket dataset, including more than 15 billion passenger flights representing 490 airlines and 230 countries and territories. For more information, visit arccorp.com.

Source: Travel Agent Central.

2024 Amadeus report: Global business travel booms with new trends & tech.

2024 marks a rebound in business travel, shaped by new trends and tech for enhanced value, as explored in the “Global Business Travel Trends 2024″ report.

This year is poised for a resurgence in corporate travel spending, reaching levels reminiscent of those in 2019. The landscape of business travel has evolved considerably over the past five years, with today’s business travelers demanding more value and benefits from each journey. Emerging technologies, particularly in the realm of Generative AI, are playing a crucial role in enhancing the overall travel experience.

The latest insights into these developments are highlighted in the “Global Business Travel Trends 2024” report, a collaborative effort by Globetrender and Cytric Easy from Amadeus. The report identifies seven key trends that are expected to redefine the corporate travel experience in 2024, including AI-powered personal assistants, executive outdoor retreats, and innovative strategies like “Objective Stacking.”

Revolution in Self-Managed Travel with AI Personal Assistants

The rise of Generative AI is transforming the way corporate travelers plan their trips, introducing AI Personal Assistants that offer round-the-clock support. These digital assistants can assist with everything from suggesting travel itineraries to helping travelers adhere to company policies, all through user-friendly, conversational interfaces.

The Emergence of Executive Outdoor Retreats

The concept of team-building activities is evolving into more extensive, nature-based retreats that offer a range of engaging and sometimes challenging experiences. These retreats aim to build team spirit and loyalty, taking participants out of their comfort zones with activities like rafting and wilderness survival.

Maximizing Business Travel Value with “Objective Stacking”

As companies face growing pressures to be financially and environmentally responsible, employees are expected to justify the necessity of their business trips. The concept of “Objective Stacking” involves planning trips to achieve multiple objectives, thereby increasing efficiency and value.

Blended Itineraries Take Precedence Over Strict Travel Policies

2024 sees a shift towards more flexible and personalized corporate travel policies, allowing for blended itineraries that combine business and leisure elements. This approach prioritizes the traveler’s experience and well-being.

Corporates Strive for Net Zero Emissions with Sustainable Travel Strategies

Following the COP28 agreement, companies are increasingly committing to sustainability goals. The travel industry is no exception, with strategies like “Objective Stacking” and flexible travel policies aiding in reducing carbon emissions.

Advancements in Digitized Expense Management

The shift towards digital expense management and virtual cards represents a significant change in corporate finance, simplifying processes and enhancing security and compliance.

Power Networking: Making the Most of Global Events

The focus is now on maximizing every opportunity at conferences and events, with a shift towards more purposeful networking and richer itineraries that extend beyond the main agenda.

Globetrender CEO Jenny Southan and Amadeus Cytric Solutions’ Deborah Mahoney emphasize the importance of discernment in business travel, balancing the need for in-person interactions with financial and environmental considerations. The future of corporate travel is marked by technological advancements and a return to basics, highlighting the significance of human connections and optimized travel experiences.

Source: Travel and tour world.

How Fintech is Reinventing Travel Payments.

The travel payments industry is undergoing a profound transformation, driven by the rise of fintech, evolving consumer preferences and changing market dynamics.

A 2023 white paper by Mastercard, titled “Embracing a virtual future of B2B travel payments”, explores these transformations and their impact on the sector.

The paper discusses how the pandemic has triggered a reevaluation of business-to-business (B2B) payment practices, the growing prominence of the merchant of record (MoR) payment model, and the increasing adoption of virtual cards.

Traditionally, travel agencies mainly served as intermediaries, transmitting consumer payment details to various service providers in an individual’s travel itinerary. However, the expanding network of suppliers has made this “pass-through” approach riskier and more cumbersome for both agencies and consumers.

To address these risks, an increasing number of travel agencies are shifting to the MoR model where the travel agency collects customer payments for all booked services, authorizes transactions, and then disburses payments to the specific suppliers associated with the booking.

The MoR model not only addresses these challenges but also opens up new opportunities for suppliers, allowing agencies to offer consumers new payment options such as installment methods and buy now, pay later (BNPL) arrangements.

The report notes a significant migration from the pass-through model to the MoR model, with travel agents acting as MoRs posting a compound annual growth rate (CAGR) of 43% from 2020 to 2022, a growth rate that’s more than double than that of the overall online travel agency market of 20% CAGR.

Another trend outlined by the Mastercard white paper is the digitalization of business-to-business (B2B) travel payments, with virtual cards in particular emerging as an appealing payment option. Virtual cards are essentially digital versions of physical payment cards. Virtual card numbers are digitally generated, PCI-compliant and single-use card numbers that are accepted everywhere traditional payment cards are.

According to Mastercard, virtual cards provide a unique, traceable link between booking and associated payments to third-party suppliers. They allow travel agencies and suppliers to easily track and reconcile payments, while offering benefits such as flexible pricing, financing options and card payment guarantees.

This results in a more streamlined payment experience for travel agencies and their customers, as well as travel suppliers. Transactions are also more secure, with Mastercard data revealing that the risk of fraud is 30 times lower when using virtual cards compared to traditional payment cards.

A 2023 infographic produced by Up in the Air, a travel payment consultancy from the Netherlands, depicts a dynamic and diversified B2B travel payment landscape.

This landscape comprises popular payment card schemes such as Visa, Mastercard and American Express; virtual card issuers such as banks; payment technology companies such as Stripe, Nium and Airwallex; as well as travel payment pure players such as Outpayce, a B2B payments business serving the travel industry, Mystifly, an airfare distribution and payments settlement marketplace platform, and iOL Pay, an automated payment acceptance solutions for the hospitality industry.

 Source: Fintech News.

Sabre and IAG expand partnership with multi-year distribution agreement including NDC content.

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider to the global travel industry, has entered into a multi-year distribution agreement with International Airlines Group (IAG) that will expand their existing partnership and further promote modern travel retailing practices.

The agreement will allow Sabre-connected travel buyers and agencies to sell traditional EDIFACT content as well as having competitive access to NDC offers from British Airways, Iberia, Aer Lingus and Vueling – including Additional Price Points and ancillaries – through the Sabre travel marketplace globally. This enhanced content will provide travel agencies with a wider range of options to compare and shop for, while travelers will benefit from an improved experience with more choice and transparency. Sabre and IAG’s airlines are working closely together and will communicate as NDC content is rolled out to Sabre-connected travel agencies on a carrier-by-carrier basis.

The agreement between Sabre and IAG underscores the industry’s shift towards modern travel retailing, where airlines can differentiate their offerings and provide more personalized experiences to travelers. Both Sabre and IAG are committed to advancing the NDC standard as a key component in the industry’s evolution towards modern airline retailing enabled by offers and orders.

Colm Lacy, British Airways’ Chief Commercial Officer, said: “We are on a journey to A Better BA and we continue to invest across the business as part of that commitment. Not only are we improving the experience of those customers who fly with us, but also the way we work with our valued travel agent and travel buyer partners. We understand how valuable retailing is to them, and IAG’s partnership with Sabre allows us to make a wide range of attractable offers available even further across the globe.”

This agreement is another milestone in the IAG strategy to embrace digital retailing practices and offer more opportunities for customers to access NDC content. The partnership with IAG demonstrates Sabre’s continued commitment to driving value and serving the diverse interests of the global travel ecosystem.

“We are very excited about what’s ahead. The travel industry is entering a new era of personalized retailing that will bring better experiences for travelers and new revenue opportunities for airlines and travel agencies,” said Roshan Mendis, Chief Commercial Officer, Sabre Travel Solutions. “It’s fantastic to work with a strong, forward-thinking partner like IAG that is just as committed as we are to driving the industry forward.”

Source: Sabre.

AI and Biometric Technology: Key to Faster and Secure Air Travel?

In recent years, the convergence of artificial intelligence (AI) and biometric technology has ushered in a new era of efficiency and convenience within air travel.

Airports worldwide have slowly embraced these innovations, streamlining check-in processes, enhancing security measures, and ultimately providing passengers with smoother and faster journeys.

AI-Enhanced Security Screening

Gone are the days of long queues at security checkpoints. AI-powered scanners and detectors equipped with advanced algorithms now swiftly identify prohibited items and potential security threats.

These systems analyze X-ray images to detect anomalies, reducing the need for manual inspections and significantly expediting the screening process.

Biometric data, such as facial recognition and fingerprint scanning, has become a cornerstone of airport security.

Passengers can seamlessly move through checkpoints by presenting their faces or fingerprints, eliminating the hassle of repeatedly presenting boarding passes and identification.

For instance, Changi Airport in Singapore has implemented facial recognition technology, allowing passengers to breeze swiftly through immigration and boarding procedures.

Efficient Check-in Procedures

AI-driven check-in kiosks and mobile applications have simplified the initial stages of travel. Passengers can complete the check-in process autonomously, select seats, and even drop off baggage without extensive interaction with airline staff. Moreover, AI algorithms predict and manage peak travel times, optimizing staff allocation and reducing wait times at counters.

Biometric authentication plays a pivotal role in expediting check-in. Some airports have introduced biometric boarding gates that match passengers’ facial or iris scans with their flight information, enabling a seamless boarding experience.

Source: Eturbo News.

Safarilink Launches on Travelport(GDS): Improving Accessibility and Connectivity

A prominent participant in the Kenyan aviation sector, Safarilink, has recently achieved a noteworthy milestone by incorporating its offerings into Travelport (GDS). This move not only enhances the airline’s visibility but also opens up new avenues for seamless bookings and improved accessibility for Travel Agents and travelers
With a strong reputation for providing reliable and efficient air travel services, Safarilink has been a trusted name in the Kenya and Regional aviation sector.

The airline, which specializes in getting travelers to unique destinations like Masai Mara, Tsavo, the Coastal Region, Zanzibar, etc., has now increased its global presence by joining the Travelport system, which is accessible in more than 150 countries.

By going live on Travelport, Safarilink instantly expands its reach to a global audience, allowing travel agents and online platforms to seamlessly access and book their flights. The Agents can now enjoy a simplified and streamlined booking process, as Safarilink’s flights will be integrated into Travelport Smartpoint system, ensuring a hassle-free experience for both agents and passengers.

This move shows Travelport’s commitment to bring more content to the Travel Agents through one system thus making the flight bookings easy and seamless. Travelport Kenya will also run a promotion within the Smartpoint systems for consultants to earn Faidaplus points when they book Safarilink flights on Travelport from December 2023 to March 2024.

source: KATA Media and communications- info@katakenya.org

flysafarilink travel

TravelTech needs FinTech in Africa

Africa’s travel and tourism sector has immense growth potential. But a major hurdle that first needs to be overcome is the large percentage of the continent’s population who remain unbanked, particularly when it comes to facilitating payment for travel and tourism services.

Additionally, there is a need to digitise existing products and services to enhance market access and the experience for all travellers and improve operational efficiencies for businesses operating in the sector.

From a fintech perspective, it is crucial to identify ways to facilitate transactions between businesses in the tourism sector and payment oversight entities. One successful example of this is mobile money, which has gained significant traction across Africa with platforms like M-Pesa in Kenya leading the way. Integrating mobile payment solutions into traveltech platforms can cater to the large unbanked population and provide convenient payment options for travellers throughout the continent.

Cross-border remittances already play a critical role in many African countries, as they heavily rely on payments made from the diaspora. Fintech can help here by facilitating affordable and convenient cross-border money transfers for travel purposes. Blockchain-based solutions, for instance, can reduce costs, improve transparency, and accelerate the speed of transactions, benefiting both travellers and their families.

Fintech platforms can introduce micro-investing or savings features specifically designed for travel purposes. By enabling individuals to save small amounts of money regularly, these platforms can help people build travel funds over time. Fintech solutions can also address the challenges of financial inclusion in Africa by leveraging alternative data sources for credit scoring and providing access to credit for individuals with limited formal banking history. This can empower more people to travel and support the growth of domestic tourism within the continent.

To better incorporate fintech into existing traveltech solutions, online travel agencies and digital travel platforms should consider integrating fintech solutions to streamline payment processes, provide secure transactions, and even offer financial services like microinsurance or access to credit for travel expenses. Platforms like Airbnb, for instance, which have already disrupted the traditional accommodation industry could benefit from fintech integration to facilitate seamless and secure payment processes between hosts and travellers.

Africa’s rich natural and cultural heritage presents opportunities for sustainable tourism initiatives. Fintech can support impact investing in sustainable tourism by providing crowdfunding or investment platforms that connect travellers, local communities, and investors interested in supporting environmentally friendly and socially responsible travel projects. This could be realised through peer-to-peer lending or crowdfunding that supports the growth of alternative accommodation providers or local travel start-ups in Africa.

Loyalty programs are an essential tool for fostering customer loyalty and engagement in the travel industry. By leveraging fintech solutions, data analytics, and social impact initiatives, loyalty programs in Africa can enhance the customer experience. Personalised rewards based on local preferences can be integrated into mobile-first solutions, further driving customer retention, repeat bookings, and overall industry growth.

While there are significant benefits to integrating fintech and traveltech, it is crucial to address potential risks. Data breaches, identity theft, and unauthorised access to financial accounts are serious concerns that must be mitigated through robust security measures. Seeking guidance from mentors or professionals, implementing backup plans and alternative payment methods, prioritising data privacy, and complying with regulations are essential steps in managing these risks.

Regulatory compliance is another critical aspect to consider. Fintech and traveltech platforms must understand and adhere to relevant financial regulations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements, to ensure compliance and build trust among users.

Moreover, the travel industry is susceptible to market volatility, geopolitical events, and natural disasters. To offset these risks, platforms must diversify their offerings, have contingency plans, and stay updated on market trends and advisories.

Access to capital can also be a challenge for fintech and traveltech solutions. Limited credit history or collateral may hinder entrepreneurs and businesses from accessing the necessary funds. It is important then to carefully evaluate fintech lending platforms and ensure alignment with financial capabilities.

Bridging the gap between fintech and traveltech holds immense potential for Africa’s travel and tourism sector. By incorporating fintech solutions into existing traveltech platforms, we can enhance payment processes, facilitate secure transactions, promote financial inclusion, and support sustainable tourism initiatives.

However, it is vital to address potential risks and challenges through robust security measures, regulatory compliance, and contingency plans. With careful implementation and collaboration, fintech and traveltech can work together to unlock the full potential of Africa’s vibrant travel industry.

Source:  Gadget

Flutterwave Joins IATA to Enhance Travel Payments in Sub-Saharan Africa

Flutterwave, a leading fintech company, has teamed up with the International Air Transport Association (IATA) to enhance travel to sub-Saharan Africa. By integrating with IATA’s payment platform, Flutterwave enables airlines to process customer payments through various methods, including cards, bank transfers, and mobile money, providing a seamless payment experience for travelers.

Flutterwave is renowned for its payment infrastructure that serves global merchants and payment service providers across Africa. With over 400 million transactions processed, totaling above $25 billion, and catering to more than one million businesses, including notable clients like Uber, Airpeace, Bamboo, and Piggyvest, Flutterwave has solidified its position in the fintech industry.

The recent partnership with IATA Financial Gateway (IFG) offers airlines the capability to receive local payments from African markets through all their distribution channels. IATA, which represents around 290 international airlines, sees this collaboration as a means to enhance operations in Africa while providing customers with convenient local and international payment options.

Flutterwave’s CEO and founder, Olugbenga Agboola, highlights the potential for accelerated growth in Africa’s aviation sector, projected to be one of the fastest-growing regions over the next two decades. Simplifying payment processes for global airlines entering the African market is expected to encourage further expansion and investment in the continent’s aviation industry.

Muhammad Albakri, IATA’s Senior Vice President of financial settlement and distribution services, expresses excitement over Flutterwave’s participation in bringing secure and innovative payment methods to airlines, travel resellers, and the traveling public in Africa. The collaboration between Flutterwave and IATA aims to enhance the overall travel experience for passengers while boosting economic growth in the African aviation sector.

Source: techafricanews