Kenya’s national carrier has suspended flights to and from Guangzhou starting from Friday 31, 2020.
Kenya airways made the decision after the recent outbreak of the Corona Virus in China which has so far claimed over 130 lives.
The airline however clarified that their services between Nairobi and Bangkok remain operational.
“Our consultation with the Ministries of Health and Foreign Affairs will continue and we will provide updates as the situation develops.
Once again, our care and concern for our staff and customers remains at the centre of the decisions we are making about this situation and I would like to reiterate that the safety and security of our staff and passengers remains our highest priority.” 31st January 2020, the statement read.
Previously, KQ had issued waivers for passengers who had already booked tickets.
Following the Corona Virus Outbreak being experienced in China Kenya Airways Guests To
& From Guangzhou maybe offered the following options:
FOR WHOLLY UN-UTILIZED TICKETS:
- Full refund is allowed
- Refund penalties are waived
- Refund application should be submitted on or before 29th February 2020
FOR PARTIALLY UTILISED TICKETS:
- Refund less 70% of the return fare paid
- Refund penalties are waived
- Refund application should be submitted on or before 29th February 2020
REBOOKING:
- Change of Reservation Penalty waived.
- No show penalty waived.
- The new travel dates must be made, and tickets reissued by 29th February 2020
- Should the guest wish to make further changes, Normal ticket rules will apply.
Please Note:
This waiver applies to booked and ticketed guests travelling to/from Guangzhou between
17 th January – 31 st March, 2020. Rebooking must be complete by 29th February 2020.
Our Source: Kenya Association of Travel Agents (KATA) and Kenya Airways (KQ)
