Following the Corona Virus Outbreak being experienced in China Kenya Airways Guests To&From Guangzhou maybe offered the following options:
FOR WHOLLY UN-UTILIZED TICKETS:
- Full refund is allowed
- Refund penalties are waived
- Refund application should be submitted on or before 29th February 2020
FOR PARTIALLY UTILISED TICKETS:
- Refund less 70% of the return fare paid
- Refund penalties are waived
- Refund application should be submitted on or before 29th February 2020
REBOOKING:
- Change of Reservation Penalty waived.
- No show penalty waived.
- The new travel dates must be made, and tickets reissued by 29th February 2020
- Should the guest wish to make further changes, Normal ticket rules will apply.
Please Note:
This waiver applies to booked and ticketed guests travelling to/from Guangzhou between 17Jan – 31Mar2020.
Rebooking must be complete by 29th February 2020.
For queries contact contactcentre@kenya-airways.com
Our Source: Kenya Airways
