Imagine Mr. Ronald walks into a travel agency with a special request: He urgently needs to go to Japan for business as a result of the COVID-19 pandemic. To visit his company’s plants in the various Japanese cities, he will need to take many different flights on board various airlines in Africa, the Middle East and the Far East. A trip of this nature could pose a challenge for any travel agent! While it is not a problem to find and book available flights in the GDS, issuing the tickets might be a different story as many of these airlines may not be connected to their local payment system (BSP). Often, local airlines are not even participating in the GDS and therefore, their flight schedules, routes and prices are not visible. Is there a simple and time-efficient solution to find the best travel plan for this client?
This is a perfect example of how Hahn Air provides a “win-win-win” solution to travel agents, airlines and customers. The number one ticketing expert has been offering support with its services for more than 20 years. There is a reason why over 100,000 agencies in 190 markets and more than 350 partner airlines trust in Hahn Air’s services.
Simplicity is key
If travel agents cannot issue an airline ticket after completing a booking, they can simply select Hahn Air as the validating carrier and issue the flight on the Hahn Air HR-169 ticket. Why? Because Hahn Air is an IATA airline with an unparalleled network of partner airlines. It has been specialising in distribution services for other airlines since 1999; its partner carriers can make their flights available to travel agents via its leading ticketing database. With over 350 carriers to choose from, there are plenty of options, even when planning a complicated trip around the world.
Unparalleled network
Hahn Air has even more to offer. With its H1-Air and X1-Air products, it connects travel agents with airlines that would normally not be available in the GDS at all. Under the codes H1 and X1, travel agents can find the services of 90 additional airlines that typically do not have a GDS contract of their own. They can simply be issued on the HR-169 ticket as well.
The Hahn Air Quick Check
With all the choices available, there is a very easy way to find out which carriers or a combination of carriers can be issued on the Hahn Air HR-169 ticket in each market. Travel agents can simply use the Quick Check tool on www.hahnair.com.
Round the clock support
Travel agents today face a lot of complexity when booking a ticket. Whether it is an issue with the GDS or a question about the airline’s services, the Hahn Air Service Desk offers support with all ticketing enquiries 24 hours a day and seven days a week at service@hahnair.com.
Free insolvency protection
Now, imagine that the customer has received his travel plan. With the HR-169 ticket, he can rest assured that even in the event that one of the carriers becomes insolvent, he will get his money back for the unused part of the ticket. Why? Because Hahn Air is the only provider in the industry to offer complimentary ticket protection. Since the introduction of Securtix® in 2010, over 41 Million passengers have enjoyed the security of Hahn Air’s insolvency protection.
More than a ticket
In the end, Mr. Ronald will enjoy a smooth trip. He might not even be aware that his journey is facilitated through Hahn Air – just like the millions of passengers that travel with the HR-169 document. “We are strictly a B2B company and do not target travellers directly”, says Candy Kasonkomona, Regional Vice President Southern, Eastern & Central West Africa, Agency Distribution. “However, for Hahn Air’s travel agent partners, we hope that our services make all the difference in the world.”
To learn more about Hahn Air’s products and services, KATA members will join Kimberley Long, Vice President Agency Distribution and Candy Kasonkomona, Regional Vice President Southern, Eastern & Central West Africa, Agency Distribution on Tuesday, August 18th 2020 in an exclusive KATA Online Industry Meeting.
