Dubai International Soars to World’s Busiest Airport as DXB Overtakes Atlanta

Dubai International Airport (DXB) has officially become the busiest airport in the world in 2025, overtaking Hartsfield-Jackson Atlanta International Airport (ATL) for the first time. The achievement marks a defining moment in global aviation and reflects Dubai’s long-term investment in innovation, connectivity, and passenger experience.

Speaking at the TOURISE Summit in Riyadh, Dubai Airports CEO Paul Griffiths said the future of aviation is no longer defined solely by size or scale but by emotion and experience. “The future of travel isn’t just about moving people faster, it’s about how they feel along the way,” he noted. “From biometric boarding to frictionless terminals, we’re creating airports where speed, culture, and comfort converge.”

Record-Breaking Passenger Capacity

In November 2025, DXB offered approximately 5.29 million available seats, a five percent increase year-on-year, compared to Atlanta’s 5.12 million seats, giving Dubai a two percent lead. This is especially remarkable given that DXB operates no domestic flights. The milestone reflects Dubai’s continued investment in expanding its aviation infrastructure and global route networks. Emirates and flydubai, its flagship carriers, have both grown their fleets significantly, including the addition of thirteen Airbus A350 aircraft this year.

The Factors Behind Dubai’s Rise

Dubai’s strategic position between Europe, Asia, Africa, and the Americas continues to make it the ideal global connector. With its streamlined operations, open skies policy, and integrated airport-airline ecosystem, DXB serves as a natural hub for the world’s major air routes. By contrast, Atlanta has faced operational challenges in recent months, including staff shortages and air traffic constraints linked to the US government shutdown, limiting its overall capacity.

A Vision Beyond the Horizon

Dubai Airports’ growth is far from over. Plans are already in motion for the gradual transfer of operations to Dubai World Central (DWC), the emirate’s next-generation mega-airport. With five runways and capacity for 260 million passengers a year, DWC will take Dubai’s connectivity to new heights.

As Griffiths explained, the goal is not merely expansion but transformation. “We’re in the hospitality business, not just the infrastructure business,” he said. “We want airports that people actually enjoy being in.”

Boosting Global Tourism

Dubai’s ascension to the top slot sends a strong signal to the global tourism industry. Increased seat capacity means more routes, greater connectivity, and stronger flows of international visitors. For travellers, it offers a richer range of destinations and smoother journeys. For the wider region, it reinforces the Gulf’s growing role as the centre of gravity for global aviation and tourism.

A Defining Moment for Global Travel

Beyond Dubai and Atlanta, other major hubs such as Istanbul, Delhi, and London Heathrow are also expanding rapidly, reflecting a broader reshaping of global air networks. Yet Dubai’s rise captures a unique combination of ambition, vision, and delivery.

In 2025, the world’s busiest airport is not just a place of transit but a statement of intent. DXB’s success embodies the future of travel, where technology, design, and emotion combine to make every journey memorable.

Source: breakingtravelnews.com

Free E-Visas for Football Fans: A Major Boost for Sports Travel to Africa

In an exciting development for sports fans and travel enthusiasts, the Confederation of African Football (CAF) has unveiled a groundbreaking initiative to provide free e-visas to international fans attending the Africa Cup of Nations (AFCON) 2025. This move is not only set to enhance the fan experience but also offers a significant boost to the tourism sector across the host countries. The free e-visa initiative aims to simplify the process of traveling to the tournament, encouraging more visitors to experience the rich cultural heritage and exciting football action that AFCON promises. The 2025 edition of the prestigious tournament, scheduled to take place in the stunning and diverse landscapes of Morocco, is expected to attract thousands of fans from across the globe.

Streamlining Travel with Free E-Visas

The decision to offer free e-visas to AFCON 2025 fans is a bold and innovative step that aligns with the growing trend of sports tourism. By removing the bureaucratic hurdles often associated with visa applications, CAF is opening the doors for fans from every corner of the world to experience the thrill of African football. The e-visa system, which can be easily accessed online, eliminates the need for long queues at embassies and allows fans to apply from the comfort of their homes, making it an incredibly convenient option.

This initiative is set to have a far-reaching impact on the tourism industry in Africa. It encourages not just football fans, but also those looking to experience the continent’s diverse culture, cuisine, and natural wonders. With less paperwork to navigate, more fans are likely to consider taking part in the vibrant atmosphere that AFCON 2025 will offer, transforming the tournament into a true festival of football and culture.

Boosting Africa’s Sports Tourism Appeal

Sports tourism has become a major economic driver worldwide, and Africa is no exception. By offering free e-visas, CAF is positioning AFCON 2025 as a beacon of sports tourism in Africa. Countries like Morocco, which will host the event, are set to benefit from the influx of international visitors, contributing significantly to the local economy. From bustling cities like Casablanca to the stunning Atlas Mountains and the rich history of Marrakech, Morocco offers a wide range of attractions that fans can explore before or after the tournament.

The convenience of the free e-visa system is likely to spur a rise in travel bookings for fans eager to attend AFCON and explore the country’s top tourist destinations. The availability of e-visas, which typically offer quicker processing times, will also lead to a spike in tourism numbers as international visitors are encouraged to experience Morocco’s beauty and cultural richness in tandem with the football festivities.

Sports and Travel: A Perfect Combination

The synergy between sports and travel has always been evident, but AFCON 2025’s free e-visa initiative takes this connection to new heights. Sports events like AFCON not only celebrate athletic achievement but also offer fans the opportunity to engage in cultural exchange and global unity.

Travel and tourism agencies are already anticipating a boost in bookings for the duration of the tournament, as more fans plan to take advantage of the free e-visa offer. The opportunity to attend a high-profile football tournament while also enjoying the sights, sounds, and flavours of an African country will undoubtedly prove to be an irresistible package for sports tourists.

Future Prospects for Sports Tourism in Africa

This forward-thinking move by CAF signals a larger trend in Africa’s increasing emphasis on sports tourism. Countries across the continent are starting to recognize the potential of sporting events to not only showcase athletic talent but also draw international visitors. The introduction of free e-visas could pave the way for more similar initiatives, encouraging future sporting events to attract even larger audiences.

By promoting Africa as a prime destination for sports tourism, CAF is helping to transform the continent into a hub for international travel, where fans can experience the best of both sports and culture. As AFCON 2025 nears, the anticipation among global fans is growing, with the promise of a seamless, hassle-free travel experience.

Conclusion

CAF’s decision to offer free e-visas to fans attending AFCON 2025 is a major win for sports tourism in Africa. It simplifies travel, encourages global fans to explore Morocco, and boosts the tourism sector across the continent. With a combination of thrilling football and the opportunity to experience Africa’s diverse cultures and landscapes, AFCON 2025 promises to be an unforgettable event for both sports fans and travel enthusiasts alike.

Source: TravelandTourworld.com

Kenya’s Tourism Boom: Digital Innovation Pushes the Country to Fourth in Africa

Kenya is officially one of Africa’s digital travel frontrunners. The country is now using digital technology in the tourism sector better than any other country on the continent, except for three. This news was made public during the global tourism forum in Riyadh, Saudi Arabia, applauding Kenya’s capability to utilize technology to improve tourism services. Kenya’s ranking is evidence of Africa’s digital transformation in the travel sector. It shows how innovative Kenya has become and how quickly her tourism sector is growing on a global scale.

Kenya’s latest recognition puts the country in the tier of Africa’s most trailblazing tourism market. In the ranking, Kenya’s only major competitors are South Africa, Mauritius, and Botswana. The United States is still the top dart in the world, but Kenya’s latest ranking confirms that her reputation as Africa’s digital travel destination is indeed growing. This ranking displays how quickly digital marketing and smart tourism techniques are evolving to shape travel on the continent.

Kenya’s Digital Tourism Campaign: Driving Global Visibility

The Kenya Tourism Board (KTB) is leading the development and progressing the foremost digital tourism initiatives in Kenya. Taking the opportunity to implement digital marketing techniques that showcase the Country’s Tourism, KTB Improved the visibility of Kenya and its competitors in the travel industry. They showcased travel destinations like the Maasai Mara, Nairobi, and its Urban Beach and Cultural Heritage.KTB digitally marketed tourism to Kenya by employing story-telling in travel videos and in videos promoting travel apps.


Various digital travel apps, and influencer marketing provided Real-Time Travel updates to digitally engaged visitors. Users were vlogged on their travel journeys to Kenya’s major attractions and the country’s lesser-known travel destinations.


KTB Nairobi Maasai Mara. Digital marketing is created tourism in Kenya’s other regions. Kenya digital tourism marketing is promoting more regional tourism. Kenya tourism marketing diversifies travel to more remote and rural destinations, stimulating the local tourism economy.creating

The Growth of Kenya’s Digital Tools Integration in the Tourism Sector

Kenya appears fourth in Africa in digital tourism. This placement showcases the trend within Africa’s Integration of Digital Technologies in Africa’s Tourism. Digital Technologies Integration in Africa’s Tourism includes mobile bookings, digital payments, social media marketing, and AI. They transform the marketing and servicing of Africa tourism destination offerings.

For Kenya, the Digital Transformation of Kenya tourism is not only the marketing. Increased Digital Technologies Integration Increased Transformation of Kenya Tourism Mobil Apps, Web Portals and Digital Content Integration Researching, booking, and planning destination travels is the same as closed itineraries planning. This integration is even more crucial as the mobile-first apps and digital economies of Africa.

Abundant Digital Kenya Tourism Integration Travel Engagement as Africa tourism marketing and tourism engagement model. Integrated Digital Technologies provide efficient and scalable means of meeting integrated digital technologies in the tourism market absorbed. Online integration of information and booking of digital travel services encourage travelers to actively engage and explore the offerings. In Kenya, digital tourism offers encourage the engagement of active travelers. Digital tools in tourism enhances user experience and satisfaction.

Engaging Youth and Innovating for the Future

As part of its digital tourism strategy, the Government of Young Miano has collaborated with the youth of the country in digital tourism. Miano says, ‘is in support of the innovative digital tourism products young people develop’. The government is working on training and incorporating youth in digital skills, content creation, digital marketing, and hospitality work.

Kenya is trying to achieve its goal of a sustainable, youth-driven tourism economy by working with the youth in shaping the tourism industry. The devolution of entrepreneurship and tech of tourism is producing a new cadre of tourism leaders in the sector, which is agile to the new digital trends and tourism.

Extending Other Annexes of the World and the Regional Tourism of Kenya

The growing Digital is Tourism in Kenya is getting very positive results. There has been an increased flow of International arrivals to the country with Kenya being the lead in (ECO) tourism, safari tourism, cultural tourism and digital marketing and tourism. The country has effective digital marketing of touris,m which enables the potential tourist to access information on the visa requirements, accommodation and transport arrangements as well as activities and services they are expected from the host community. Kenya’s tourism digital marketing is the backbone for quality tourism service delivery.

Kenya’s Digital Transformation and its Benefits on Regional Tourism

Kenya’s digital advances also affect its regional tourism positively. Thanks to Kenya’s access to digital tools, the country will now be able to target potential tourists travelling from EAC and sub-Saharan countries. This identified target market will be crucial, especially during the digital travel market recovery period.

To add, tourists travelling to Kenya will offer local businesses and hospitality providers more opportunities. This will help increase the total income and employment opportunities created in the country. Overall, the increase will support the sustainable tourism development goals aligned with Kenya’s vision.

Conclusion

Kenya being recognised for the 4th position in marketing digital tourism in the African Continent, shows the country’s commitment and active participation in exploring tourism marketing and management through digital technology and tools. The commitment from the Kenya Tourism Board to marketing and promotion increased access and interaction, therefore elevating tourism within the country. Finally, with increased digital infrastructure on the continent, Kenya is rightly positioned to undertake further innovative approaches to tourism digital marketing, having established investments on youth innovation and tourism digital marketing.

Source: TravelandTourworld.com

Travel Agent use remains higher in Africa – IATA

African travellers continue to rely heavily on travel agents when booking flights, according to the International Air Transport Association’s (IATA) 2025 Global Passenger Survey. The findings place Africa ahead of all other regions in the use of travel agencies, highlighting the continent’s unique travel environment and the ongoing value of intermediaries in the booking process.

According to the report, 12% of African travellers booked flights through a travel agency call centre in 2025, while an additional 12% booked through an agent in person. These figures stand in stark contrast to global averages, where only 5% of travellers booked through agency call centres and 6% through walk-in travel agencies. The data suggests that human guidance, trust, and personalized support continue to play a significant role for travellers across the continent.

In addition to using travel agents, African travellers also relied heavily on direct airline systems, with 18% booking through airline websites and 15% using airline mobile apps. While airline websites remain the dominant booking channel globally—leading at 31%—Africa’s combined use of travel agents and airline systems indicates a more diversified booking pattern shaped by regional travel complexities, varying levels of digital access, and the need for expert assistance.

IATA’s report further highlights the ongoing challenge of navigating cross-border travel on the continent. Complex immigration requirements remain one of the most significant barriers, with 43% of African travellers saying that visa and entry rules have deterred them from travelling. Globally, 33% of passengers reported being discouraged by immigration requirements, underscoring that African travellers face a comparatively heavier administrative burden.

Industry analysts note that these factors reinforce the relevance of travel agents in Africa, where travellers often depend on agents to interpret regulations, plan multi-leg journeys, and resolve challenges that online platforms may not fully address. As international travel grows and African aviation expands, the continued preference for human-led booking support may remain a defining trend for the region.

Source: Travelnews.co.za

Kenya’s Travel Scene Surges With Emirates New Nairobi Service

In the most significant route expansion for Kenya this year, Emirates has announced the launch of a third daily service to Nairobi, a move expected to unlock stronger inbound tourism, expand travel options for global visitors and enhance connectivity between Africa and the rest of the world. The additional frequency strengthens Nairobi’s position as a key gateway and provides travellers greater flexibility, capacity and access during a period of rising demand.

A Boost for Travellers Seeking Easier Access to Kenya

The new service brings major convenience for international tourists eager to explore Kenya’s landscapes, wildlife reserves and cultural attractions. Travel analysts note that Kenya’s tourism sector has been experiencing a strong resurgence, and improved air access is a critical factor in sustaining this momentum. Emirates’ expanded schedule is expected to support tour operators, safari lodges and coastal resorts by ensuring a steadier flow of arrivals throughout the year.

Emirates Strengthens Its Commitment to East Africa’s Travel Market

This third daily service underscores Emirates’ long-term strategy in East Africa and reflects rising travel demand from Europe, Asia and the Middle East into Kenya. The airline’s commitment to increasing capacity demonstrates confidence in the region’s potential. By reinforcing its presence in Kenya, Emirates also supports the aviation infrastructure that underpins the broader visitor economy.

Tourism Stakeholders Expect Wider Regional Benefits

Travel businesses across Kenya anticipate that the additional flight will bring positive ripple effects, especially for destinations beyond Nairobi. The service is therefore viewed as a catalyst for regional tourism development.

Air Connectivity Seen as Key to Sustaining Tourism Recovery

Kenya’s tourism authorities have identified enhanced international flight access as essential to maintaining the country’s recovery trajectory. With global travel nearing pre-pandemic levels, airlines are re-evaluating growth opportunities, and Kenya has emerged as one of Africa’s most stable and attractive options. Additional daily flights not only address current demand but also prepare the market for future growth.

Better Schedules Create More Options for Travel Planning

The new flight timings offered by Emirates are expected to simplify travel planning for visitors connecting from long-haul destinations. Flexible arrival and departure options enable tourists to optimise their itineraries, whether they are heading straight to safari parks, business meetings or coastal retreats. Airlines increasingly recognise the importance of convenient scheduling as travellers prioritise seamless journeys. Kenya’s hospitality sector stands to gain from this shift, as improved scheduling aligns better with hotel check-in times, safari transfer windows and domestic flight connections.

A Positive Signal for Kenya’s Tourism Economy

Tourism leaders believe the introduction of the third daily service sends a strong message about Kenya’s rising global appeal. It highlights the country’s successful efforts to position itself as a premier travel destination supported by reliable international carriers. As visitor numbers grow, so too does the potential for new investments in lodges, resorts, transportation and tourism infrastructure. Emirates’ expansion is widely viewed as a vote of confidence in Kenya’s tourism strategy and its ongoing plans to enhance service quality and diversify travel offerings.

Looking Ahead as Kenya Welcomes More Global Travellers

The launch of Emirates’ third daily Nairobi service marks a strategic milestone for Kenya’s aviation and tourism landscape. Stronger air links are expected to energise the visitor economy, broaden market reach and encourage travellers from across the world to experience Kenya’s rich natural and cultural heritage. As global travel continues to recover, the increased connectivity positions Kenya to capture a larger share of the international tourism market while offering visitors more efficient and enjoyable journeys.

Source: TravelandTourworld.com

Kenya Airways Introduces KQ Ezesha: Travel Made Easier for All

Kenya Airways has introduced a new product, KQ Ezesha, which aims to make air travel more accessible, affordable and inclusive for Persons with Disabilities (PWDs). The program marks a major step in the airline’s journey toward creating equal travel opportunities for all passengers.

The name Ezesha means “to validate and empower,” perfectly capturing the heart of this initiative a promise to remove barriers and make every journey dignified and seamless.

For years, air travel has presented challenges for travelers with disabilities, from cost concerns to limited accessibility options. Studies show that 70% of PWDs avoid air travel due to such barriers. Kenya Airways recognized this gap and responded with a comprehensive solution designed around three key features: affordable travel, accessible transfers, and global inclusion.

1. Affordable, Inclusive Travel

Ezesha ensures that inclusivity doesn’t come at a premium cost. Under the program, PWDs enjoy up to 18% off international flights and 10% off domestic flights.

Beyond discounted fares, passengers also receive dedicated care and support throughout their journey from booking to boarding and beyond. The aim is to make air travel not just possible, but enjoyable and stress-free.

2. Accessible Transfers and Seamless Journeys

Kenya Airways understands that accessibility shouldn’t end at the airport. Through strategic partnerships with accessible travel companies, Ezesha extends its support to the ground experience by offering discounted accessible airport transfers, hotel bookings, and park tours.

This integrated approach ensures that travelers can move from the airport to their next destination with ease, comfort and safety.

3. Championing Global Inclusion

Ezesha isn’t just about flying, it’s about advocacy. The airline actively supports major international conferences that promote inclusivity, such as the Inclusive Africa Conference and the World Deaf Federation Conference.

By offering exclusive discounts for delegates and participants, Kenya Airways is helping ensure that conversations around inclusion and accessibility reach new heights.

With KQ Ezesha, Kenya Airways reaffirms its commitment to being the Pride of Africa not only by connecting continents but by ensuring that everyone, regardless of ability, can share in the freedom of travel.

As this new chapter unfolds, Ezesha stands as both a promise and a beginning a reminder that the skies truly belong to everyone.

To book, one can visit any of the Kenya Airways CTO/ATO in East Africa.

KATA Announces Finalists for the 2025 Kenya Travel Industry Business Awards (KeTIBA)

The Annual Kenya Travel Industry Business Awards (KeTIBA), an initiative of the Kenya Association of Travel Agents (KATA), continues to position itself as a premier platform for recognizing excellence and outstanding achievements within Kenya’s travel and tourism sector. Through the awards, KATA seeks to promote innovation, professionalism, and service excellence among travel agents and their suppliers, including airlines, hotels, technology providers, and other industry partners.

Award Concept and Process

KeTIBA’s selection process is conducted through a secure online portal hosted on the official KeTIBA website and supervised by a reputable audit firm to ensure transparency and integrity. The awards unfold in three phases—Self-Nomination, Industry Voting, and Public Voting—each playing a key role in ensuring that the final results genuinely reflect both industry and public sentiment.

The Self-Nomination stage invites eligible individuals and organizations to submit entries highlighting their contributions to the sector. This year’s diversity of submissions reflects the award’s expanding reach and the growing interest in being recognized through a unified, credible national platform.

After the nomination phase, KATA collaborated with platform providers to create individual online accounts for all registered voters. Secure login credentials were issued to travel agents and suppliers, granting them access to the peer voting portal for the Industry Voting stage. Peer-to-peer voting took place between October 21 and November 1, 2025, with participants evaluating their peers based on credibility, service quality, professionalism, innovation, and overall impact on Kenya’s travel industry.

Next is the Public Voting phase, scheduled to run until November 30, 2025. During this period, the general public will be invited to cast their votes through the KeTIBA portal. This stage enhances inclusivity by enabling customers and stakeholders to endorse the brands and organizations that have made a meaningful impact on their travel experiences.

Members of the public can access the full list of nominees and vote through the official KeTIBA link:
https://ketiba.co.ke/2025-award-nominees/

Gala Dinner and Final Announcement

The KeTIBA 2025 awards process will conclude with a Gala Dinner and Awards Ceremony on December 5, 2025, at Emara Ole Sereni in Nairobi. A final audit will validate the results before the ceremony, where KATA will announce the winners and celebrate distinguished achievements within Kenya’s travel industry. The event will also provide a platform for networking, collaboration, and reflecting on the sector’s progress and future potential.

KeTIBA 2025 is audited by Ronalds LLP and sponsored by Jambojet, NCBA Insurance, South African Airways, Skyward Airlines, and Flightlink.

Kiambu: The County That Now Births Elephants and Agritourism Dreams

When Kiambu Governor H.E. Dr. Kimani Wamatangi announced that Kiambu is the only county in Kenya with a dedicated maternity ward for elephants, I wasn’t sure whether to laugh or to marvel. Either the Governor has a natural sense of humour, or our travel agents and tour operators are sitting on a goldmine they have yet to fully tap.

Beyond the humour, one thing is certain: Kiambu County is a living agricultural expo. From its enormous dairy cows to thriving pig farms and impressive poultry enterprises, the county’s agricultural capacity is unmistakable. But on this particular day, the spotlight shifted entirely to the refined experiences of tea, coffee, and a surprisingly elegant resort life.

I joined Kenya Association of Travel Agents (KATA) members and other industry stakeholders on a familiarization trip, organized by the Kiambu County Board of Tourism, to sample the county’s growing agritourism potential firsthand.

Decoding the Tea Mystery: Two Leaves and a Bud

After a product presentation on screens at the Kiambu County offices and a swift flag-off, we departed for live experiences in Karirana, an hour from Kiambu Town, where acres of lush tea plantations stretch across the hillsides.

Our first stop was the Karirana Tea Factory. I must admit I had long assumed tea leaves were simply dried and crushed! I was totally wrong. We were taken through the entire tea processing journey, including the specialty purple tea grown uniquely in Kenya. The instructors emphasized the plucking technique, “two leaves and a bud”, and suddenly, a simple cup of tea felt like a complex science experiment.

In the factory, words like withering, oxidation, drying, and grading dominated the conversation. It takes about 18 hours of precise biology, physics, and chemistry to transform a freshly plucked green leaf into the black or brown tea we buy off the shelf. It was an eye-opening deep dive!

The Ridge Cabin Experience: From Plantation to Paradise

From the factory floor, we proceeded to the stunning Ridge Cabin Resort for a tour and lunch. The entrance immediately sets a tone of elegance. What was once a 25-acre tea plantation has been thoughtfully evolved into an expansive resort. It now boasts more than 160 rooms and charming wooden cabins, with balconies where guests can actually pluck tea right from their room.

With a dam offering boat rides and sighting beautiful fish, alongside conference facilities for up to 500 delegates, it is an impressive venue by any standard. Lunch was served beside a heated swimming pool, framed by the rolling tea fields and Kiambu’s unmistakable greenery. It was a moment where the lines between industrial farming and luxury leisure blurred into a perfect offering.

Coffee’s Shared Story: The Second Brew

Our final destination was Karunguru Coffee Farm. Here, we sampled coffee berries, walked through the farm, and toured the factory, discovering that the coffee value-addition process had striking similarities to tea production. Yet, even with all the explanations, some experiences simply must be lived rather than described. The taste of the fresh brew at the source is an unparalleled sensory connection.

Tapping Into Immersive Tourism

Kiambu has clearly taken the lead, and Kenya, as an agricultural nation, should be packaging such experiences more deliberately. The truth is, tourism is shifting. Today’s travellers demand more than a scenic view; they crave immersion, cultural connection, and hands-on activity.

This trip just birthed the vibrant promise of agritourism. Travel agents would do well to package these agricultural and cultural encounters now. This niche is vibrant, underutilized, and poised to redefine how we present Kenya to the world. And if Kiambu is truly the county where elephants come to give birth, then we should all be ready to watch this new, exciting form of tourism be born there, too!

By Felix Wakiuru

How Digital Payments, AI, and Data Are Changing Travel in Kenya

Kenya’s travel industry is undergoing a quiet but profound digital transformation. From how tourists book safaris to how they pay for park entry, the country’s tourism ecosystem is shifting into the digital age—driven by innovation, necessity, and changing traveler expectations.

In recent years, the Kenyan travel experience has evolved from paper tickets and cash transactions to a seamless digital journey. The rise of e-visas, contactless payments, and mobile-based bookings has redefined how visitors plan, purchase, and experience their trips. For an industry once dominated by manual systems and in-person transactions, this new digital reality is reshaping everything from park management to customer service.

E-Visas and Seamless Entry
When Kenya transitioned to a fully electronic visa system in 2024, it marked a major milestone in the government’s effort to modernize travel processes. Visitors can now apply for visas online, upload documents, and receive approvals within days. For many travelers, the convenience has made Kenya more accessible—and less intimidating—compared to destinations that still rely on paper-based border controls.

Immigration officials say the digital system has also improved security, reduced queues, and streamlined data collection. By centralizing travel information, Kenya is better able to track arrivals, monitor trends, and plan infrastructure around real demand.

Mobile Payments Revolutionizing Tourism
Few countries have embraced mobile money like Kenya. From city hotels to remote lodges in Samburu, the ability to pay using M-Pesa or card has become standard practice. For small operators and community-based tourism enterprises, mobile payments have opened doors to international visitors and reduced the risks of handling cash.

Recent system upgrades by the Kenya Wildlife Service (KWS), for instance, now require park entry payments via digital platforms. While this move has stirred debate over new transaction charges, it reflects a broader shift toward transparency and efficiency. Tour operators note that digital payments reduce fraud and speed up reconciliation, though they also call for more consultation when implementing changes.

AI and Personalised Experiences
Artificial intelligence is emerging as the next frontier in Kenya’s tourism and hospitality sector. Local travel tech startups and hotel chains are experimenting with AI-driven chatbots, dynamic pricing models, and customer data analytics to personalize experiences.

Imagine a system that learns a traveler’s preferences—birdwatching, hiking, or cuisine—and recommends tailored itineraries in real time. Or an AI chatbot that answers visitor queries about weather, flight connections, and visa policies instantly, without human intervention.

For hotels and tour operators, AI tools are improving efficiency behind the scenes too, from automating bookings and room management to predicting demand peaks and optimizing marketing spend. As competition for tourists intensifies, data-driven insights are becoming essential for survival.

The Data Advantage
Perhaps the most transformative element of all is data. Every online booking, digital payment, and visa application generates information that can inform smarter policy and planning. For Kenya’s tourism authorities, this presents a rare opportunity to move from estimates to evidence—tracking visitor flows, identifying high-potential markets, and understanding seasonal patterns.

Better data can help tailor marketing campaigns, allocate resources, and manage the environmental impact of tourism. It can also empower local communities and small enterprises to understand their markets and improve their offerings.

Balancing Progress and Access
Even as the digital wave transforms Kenya’s travel landscape, the transition has not been without challenges. Connectivity gaps in remote regions, transaction costs, and the digital divide among smaller operators remain concerns. There is also an ongoing debate over privacy and the responsible use of customer data.

Still, most stakeholders agree that Kenya’s future in tourism will be defined by how well it embraces digital transformation while keeping the human touch that defines authentic travel experiences.

The country that pioneered mobile money is now positioning itself as a digital tourism hub for Africa—efficient, data-savvy, and increasingly intelligent. If managed inclusively, Kenya’s digital shift could not only enhance convenience but also make travel fairer, safer, and more rewarding for both visitors and those who host them.

KWS Gateway Charges Stir Outcry, Spark Calls to Redefine Kenya’s Tourism Offerings

Kenya’s travel and tourism industry is once again in the spotlight, and this time not for record arrivals or new attractions, but for a storm brewing around new “gateway charges” introduced by the Kenya Wildlife Service (KWS). The charges, ranging between five and eight per cent on all payments made through the new online park entry system, have ignited protests from tour operators, travel agents, and hoteliers who say the move will make Kenya’s already expensive wildlife experience even costlier.

At a press conference in Nairobi this week, the Kenya Tourism Federation (KTF) and allied associations including the Kenya Association of Travel Agents (KATA), called on KWS to suspend the new charges, citing lack of consultation and transparency. They argue that while digitising park payments is a step in the right direction, quietly adding extra costs to transactions risks driving tourists away at a time when regional competition is stronger than ever.

The new system limits payments to M-Pesa and Visa and automatically applies a service fee to each transaction. KWS says the intention is to streamline payments and curb revenue leakages. But many in the sector view it as an extra burden added to a struggling industry still recovering from the pandemic and global economic disruptions.

Beyond the Fees: A Bigger Question
Behind the frustration lies a deeper issue—how resilient and innovative is Kenya’s tourism product? If a single policy change can shake confidence across the sector, it may be time to rethink what the country is selling, how it is packaged, and who it targets.

For decades, Kenya’s tourism identity has rested on the twin pillars of wildlife and the coast. It remains a powerful combination, but an increasingly narrow one. The modern traveller, exposed to a world of options, seeks more than game drives and beaches. They want immersive culture, wellness experiences, local cuisine, sustainability, and authentic encounters that connect them to the people and stories behind a destination.

Turning Pressure into Opportunity
If higher costs are inevitable, the industry must find ways to offer higher value. That means enhancing the quality of experiences within parks, improving storytelling around conservation, and adding layers of authenticity to the visitor journey. Kenya has the potential to lead in eco-tourism, Agri-tourism, heritage tourism, and community-based travel, but this will require investment, creativity, and collaboration.

Beyond the parks, the country must promote its lesser-known gems—mountain trails, birding routes, historical towns, festivals, and wellness retreats. A more diversified product spreads tourism benefits across counties while reducing dependence on a few flagship destinations.

Collaboration Is Key
To make this shift, trust between government and industry is vital. Policy decisions, including pricing or system changes, must be made through open consultation. A transparent, predictable environment gives confidence to investors and travel partners, while abrupt adjustments risk eroding long-term goodwill.

The controversy over gateway fees has exposed how delicate the balance within the tourism ecosystem can be. Yet it also presents a chance to modernise—not just payments and systems, but the very identity of Kenyan tourism.

A Call to Redefine Kenya’s Story
Kenya remains one of the world’s most beloved destinations. But to stay competitive, the country must sell more than park entry and accommodation. It must sell meaning, depth, and discovery. The focus should shift from cost to value, from transactions to experiences.

If handled wisely, this moment could become a turning point—one where Kenya redefines its tourism story for a new generation of travellers and proves that even amid rising costs, value and vision can keep the country’s tourism heartbeat strong.