Dubai Unveils Citywide Contactless Hotel Check-In Tool, Setting New Standard for Global Hospitality

Dubai has taken a significant leap in redefining the travel experience with the rollout of a citywide contactless hotel check-in system that promises to streamline arrivals and eliminate traditional front desk procedures for visitors. The initiative, launched by the Dubai Department of Economy and Tourism (DET), positions the emirate at the forefront of global travel innovation and hospitality convenience.

The new platform allows international travellers to complete all check‑in formalities remotely — including uploading identification documents, submitting biometric data, and digitally signing required forms — using a smartphone before they even land in the city. Once a guest’s identity is registered and verified, their encrypted data remains valid until their government-issued ID expires, enabling future stays to be completed with a quick facial recognition scan on arrival.

A Unified, Seamless Digital Experience

Unlike hotel-specific apps or isolated digital check-in features, Dubai’s contactless system is designed to operate across all licensed hotels and holiday homes in the emirate. Properties can integrate the technology into their existing apps and booking portals without major infrastructure upgrades. The result is a unified experience that benefits both travellers and the hospitality sector alike.

DET officials say the initiative is a cornerstone of the Dubai Economic Agenda D33, a broader strategy to embed digital services throughout urban life and enhance the city’s appeal as a global destination for business and leisure travel. By enabling visitors to bypass reception counters entirely, the system aims to significantly reduce wait times, enhance operational efficiency, and elevate overall satisfaction for the millions of guests the city welcomes annually.

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, has underscored the importance of such innovations in reinforcing the emirate’s competitive edge in the global travel and tourism space. The technology reflects the government’s vision of a smart, connected city where digital solutions simplify traditional processes and set new benchmarks for service delivery.

How It Works and What It Means for Visitors

The contactless check-in tool is built around biometric authentication, allowing guests to pre-register their details through their mobile device. Upon landing, travellers can proceed directly to their hotel room after a brief facial recognition step, sidestepping lengthy reception procedures. For repeat guests — who constitute a meaningful share of Dubai’s tourism — the process becomes even faster with stored biometric verification.

Although the technology currently focuses on hotel stays, planners envision a future in which the digital identity system could extend to other tourism and travel touchpoints, such as car rentals, attractions, and even city‑wide services. This broader integration would further embed seamless digital interactions into the fabric of the visitor experience.

Industry observers note that innovations like Dubai’s contactless check‑in tool illustrate how technology can be harnessed to reduce friction while enhancing security and convenience — a vital consideration as global tourism continues to rebound from pandemic‑era disruptions and travellers increasingly seek smooth, end‑to‑end experiences.

A New Chapter in Smart Tourism

Dubai’s hospitality sector remains one of the emirate’s key economic pillars, with hundreds of hotels and holiday homes hosting millions of visitors annually. As the city doubles down on digital transformation, the contactless hotel check-in initiative not only elevates guest comfort but also strategically reinforces Dubai’s status as a leading global hub for tourism and business travel.

In an era where traveller expectations are rapidly evolving, the deployment of this innovative tool signals a broader shift toward frictionless, tech-enabled travel — one that could influence hospitality standards well beyond the Middle East.

Source : travelnews.co.za

Kenya Airways and JamboJet Win Big at The Global SkyTeam Aviation Challenge Awards

Kenya Airways has strengthened its position as a leader in sustainable aviation after winning three awards at The Aviation Challenge 2025. This is the fourth time the airline has been recognised at the global competition for practical solutions that reduce environmental impact across its operations.

At this year’s challenge, Kenya Airways received the following awards:
• Most Impactful Solution – Catering
• Game Changer of the Year
• Special Recognition for Collaboration with KLM.


Additionally Jambojet, a subsidiary of Kenya Airways, was also recognised at the challenge, winning the Most Compelling Story award. The recognition highlights Jambojet’s storytelling approach in showcasing sustainability efforts and impact.


The awards highlight Kenya Airways’ strong focus on sustainability and show how environmental responsibility is part of everyday operations. The Most Impactful Solution Catering and Game Changer of the Year awards recognise initiatives that are used on all Kenya Airways flights. These include recyclable aluminium food packaging, bamboo cutlery instead of single use plastic, paper cups replacing plastic cups, and canned drinks instead of plastic bottles.


Together, these actions have helped Kenya Airways avoid more than 337 tonnes of single use plastic every year and save over KES 50 million annually. This reflects the airline’s progress in making sustainable aviation part of normal operations.


Kenya Airways also received Special Recognition for Collaboration for its continued partnership with KLM. Over four editions of The Aviation Challenge, the two airlines have worked together to share ideas, develop practical solutions, and speed up their use across operations. This collaboration shows the value of airlines working together to drive sustainability.


George Kamal, Acting Group Managing Director and CEO of Kenya Airways, said:
“This recognition shows our commitment to expanding sustainable practices through innovation and focused action. It reflects the hard work of our people and partners as we continue to embed sustainability into our operations and create real change across the industry. We are proud to play our part in building a stronger future for aviation.”


The awards were presented at a global aviation sustainability event held in Copenhagen, Denmark. The event brought together SkyTeam member airlines to develop practical and scalable solutions for a greener aviation industry.

Africa’s Aviation Revival: How Agents and Open Skies Are Shaping the Future

Africa’s travel and aviation landscape is entering a pivotal moment. International tourism is rebounding strongly, airlines are embracing technological and airspace reforms, and governments are revisiting long-standing protectionist policies that have historically constrained connectivity. Yet amid these sweeping changes, one constant remains clear: the human travel agent continues to play a central role in how Africans move across borders.

Recent data, industry initiatives, and policy debates together paint a picture of a continent in transition — one where digital systems, infrastructure modernization, and personal expertise must work in tandem if Africa is to unlock its full travel potential.

A Global Tourism Surge — With Africa in the Lead

Worldwide tourism has regained remarkable momentum in 2025. International arrivals rose by roughly five percent in the first nine months of the year, surpassing both 2024 levels and pre-pandemic benchmarks. More than 1.1 billion people crossed borders for leisure, business, and family travel, signaling renewed confidence despite inflationary pressures and geopolitical uncertainty.

Africa has emerged as one of the strongest performers in this global resurgence, recording double-digit growth in international arrivals. Both North Africa and Sub-Saharan destinations have benefited from improved air connectivity, targeted marketing, and pent-up demand. Countries such as Egypt, Ethiopia, Morocco, and South Africa are seeing notable increases in visitor numbers and tourism spending, reinforcing the continent’s growing appeal as both a leisure and business destination.

This rebound is not merely about numbers. Increased visitor spending — particularly in emerging markets — is injecting much-needed revenue into local economies, supporting hospitality industries, small enterprises, and employment across the tourism value chain.

The African Traveller’s Preference: Human Guidance in a Digital Age

While digital booking platforms dominate much of the global travel market, Africa tells a different story. According to the International Air Transport Association’s 2025 Global Passenger Survey, African travellers rely on travel agents more than any other region in the world.

Twelve percent of African passengers reported booking flights through agency call centres, with another twelve percent using walk-in travel agencies — more than double the global averages. Even as airline websites and mobile apps gain traction, the continent’s booking behavior remains notably diversified, shaped by varying levels of digital access, cross-border regulatory complexity, and the enduring value of trust and personalized support.

Visa requirements and immigration rules remain a significant deterrent. Over forty percent of African travellers say entry regulations have discouraged them from travelling, a higher figure than the global average. In such an environment, travel agents function as interpreters of bureaucracy and navigators of multi-leg journeys, providing clarity that automated platforms often struggle to deliver. Far from being displaced by technology, agents are evolving into advisors whose expertise becomes more critical as travel grows more complex.

Smarter Skies: Technology and Airspace Reform Take Flight

Beyond passenger behavior, Africa’s aviation infrastructure is also undergoing meaningful reform. The African Airlines Association’s Free Route Airspace initiative marks a significant shift from rigid, land-based navigation systems toward flexible digital routing that allows airlines to chart more direct flight paths.

The implications are substantial: reduced fuel consumption, shorter travel times, lower emissions, and improved passenger comfort. Already implemented across West and Central Africa, the initiative is expected to extend to East and Southern Africa, though the pace may vary due to the region’s fragmented air navigation authorities. Even so, the direction is clear — Africa’s skies are gradually becoming more efficient and environmentally responsive.

Such technological modernization aligns with the broader tourism recovery. As airlines reduce operational costs and increase route efficiency, travellers benefit from potentially lower fares and expanded connectivity, strengthening the continent’s competitive position in the global market.

The Policy Crossroads: Protectionism Versus Liberalization

Despite encouraging progress, Africa’s aviation sector continues to grapple with structural barriers. High fares, limited direct routes, and fragmented airspace remain persistent challenges. Although the continent accounts for nearly a fifth of the world’s population, it represents only a small fraction of global air passenger traffic — a disparity widely attributed to restrictive bilateral agreements and protectionist policies.

Yet success stories across the continent demonstrate what is possible when reform takes hold. Ethiopian Airlines stands as a model of commercially disciplined state ownership, having grown into one of the world’s most respected carriers through cost control, operational independence, and strategic partnerships. Cape Town’s Air Access initiative illustrates how data-driven collaboration between government and business can expand connectivity even in the absence of a dominant national carrier. Morocco’s open-skies agreement with the European Union further shows how liberalization can boost tourism, reduce fares, and stimulate economic growth, while also underscoring the need for balanced negotiations.

Economic projections reinforce these lessons. Studies suggest that fully liberalized African skies could generate billions in additional GDP, create hundreds of thousands of jobs, and significantly lower ticket prices. The evidence from Europe and Southeast Asia — where open aviation markets triggered surges in routes, competition, and affordability — offers compelling parallels for Africa’s own trajectory.

Where Agents Fit Into the Future of African Aviation

As reforms unfold and passenger numbers rise, the travel agent’s relevance is not diminishing; it is being redefined. In a continent where regulatory diversity, infrastructure gaps, and cultural nuances shape travel decisions, agents provide continuity and confidence. They translate policy changes into practical options for consumers, guide travellers through visa and routing complexities, and increasingly leverage digital tools to enhance service delivery rather than replace it.

In essence, Africa’s aviation future will likely be shaped by a blend of modernization and human connection. Efficient skies, competitive policies, and digital platforms may enable movement, but it is often the travel professional who ensures that movement becomes a successful journey.

Cleared for Take-Off

Africa stands at a decisive juncture. Tourism demand is rising, technological innovation is reshaping airspace, and policy debates are gradually tilting toward openness and collaboration. The convergence of these forces suggests a continent preparing to move from recovery to reinvention.

If governments sustain reform, airlines continue embracing efficiency, and travel professionals adapt alongside technology, Africa’s skies could become not only busier but also more accessible and integrated than ever before. The path forward is neither purely digital nor purely political — it is a shared runway where innovation, expertise, and cooperation align to lift African travel into its next era.

Why “Cheaper” Flights Are Reshaping Kenya’s Air Travel

For decades, air travel in Kenya was seen as a privilege. Flights were expensive, choices were limited, and aviation primarily served tourists, multinational firms, and a small segment of high-income travellers. That reality is changing, and the shift has less to do with airport expansion or new aircraft than with one simple factor: cost.

The price of flying determines who gets to travel, how often they do so, and what benefits air transport can deliver to an economy. Over the past half-century, flight costs have fallen sharply worldwide, making air travel accessible to a far broader share of the global population. According to IATA, globally, the real cost of flying has declined by about 70 per cent over the last 50 years, fundamentally altering how people move, trade, and connect.

Kenya is now experiencing its own version of that transformation. Between 2011 and 2023, the average real airfare in Kenya fell by 54 per cent, significantly lowering the barrier to air travel. For ordinary Kenyans, this has translated into a tangible shift in affordability. In 2023, the average local traveller needed to work 35.9 days to afford a plane ticket, a marked improvement from earlier years when flying was well beyond the reach of most households.

As prices have come down, usage has gone up. In 2023, Kenyans took an average of 106 flights per 1,000 people, a clear signal that air travel is no longer an occasional luxury but an increasingly practical option for work, business, and personal travel. This growing frequency reflects not only demand but also the expansion of routes, improved competition among airlines, and more efficient operations across the sector.

Lower airfares have amplified the economic impact of aviation. Cheaper flights make it easier for businesses to operate across cities and borders, for professionals to take up regional opportunities, and for tourists to travel more frequently and stay longer. The benefits ripple outward, supporting hospitality, logistics, retail, and services far beyond airport terminals.

Affordability has also reshaped travel patterns. As costs decline, passengers are more willing to take shorter and regional flights, strengthening links between Nairobi and cities such as Entebbe, Dar es Salaam, Kigali, and Addis Ababa. These routes thrive not because they are glamorous, but because they are useful. They serve traders, students, consultants, public servants, and entrepreneurs whose mobility depends on reasonable pricing and reliable schedules.

This shift carries important policy implications. When flying becomes affordable, the return on investment in aviation infrastructure rises. Airports, air navigation services, and regulatory systems are no longer serving a narrow elite but a growing cross-section of the economy. At the same time, affordability must be protected. Excessive taxes, fees, and regulatory inefficiencies risk reversing the gains made over the past decade.

There are also social dividends. Affordable air travel reduces the time cost of distance, allowing families to stay connected, improving access to education and healthcare across regions, and supporting labour mobility. In a geographically large and economically diverse country like Kenya, these effects matter.

The lesson is clear. The true value of aviation is not measured only by passenger numbers or airport rankings, but by how accessible flying is to ordinary people. As costs fall, the benefits of air travel multiply, spreading across sectors and communities.

Kenya’s experience shows that when flights become cheaper, aviation stops being a symbol of status and becomes an enabler of growth. The challenge ahead is to ensure that this progress continues, so that the skies remain open not just to aircraft, but to opportunity.

Kenya’s Medical Tourism Ambition Gains Momentum — Travel Agents Poised to Play a Defining Role

For decades, Kenya’s global tourism identity has been shaped by sweeping savannahs, iconic wildlife, and a coastline that draws visitors from every continent. Today, however, the country is steadily expanding its narrative beyond leisure travel, positioning itself as an emerging medical tourism destination in Africa. Backed by diplomatic outreach, healthcare investment, and coordinated marketing efforts, Kenya is seeking to attract a new category of traveler — the international patient — and in this evolving landscape, travel agents are becoming indispensable actors.

From Safari Destination to Healthcare Hub

Kenya’s strategy reflects a broader diversification of its tourism portfolio. Government agencies and private sector stakeholders are increasingly promoting the country not only for its natural beauty but also for its growing network of modern hospitals, specialized treatment centers, and internationally trained medical professionals. Competitive treatment costs, shorter waiting times, and English-speaking practitioners have made Kenya particularly attractive to patients from neighboring countries and parts of the diaspora seeking quality care closer to home.

This shift is not occurring in isolation. It is intertwined with diplomatic tourism campaigns aimed at elevating Kenya’s visibility on the global stage and showcasing the country as a multifaceted destination — one where business, leisure, and healthcare converge. The result is a gradual but noticeable repositioning: Kenya is no longer marketed solely as a place to visit, but increasingly as a place to heal.

Infrastructure and Partnerships Fueling Growth

Behind the scenes, the expansion of medical tourism is being supported by improvements in healthcare infrastructure and strategic partnerships between hospitals, airlines, and hospitality providers. Specialized services such as cardiology, oncology, fertility treatment, and cosmetic procedures are drawing regional attention, while private healthcare institutions continue to invest in technology and international accreditation.

Air connectivity and accommodation services are also adapting, recognizing that medical tourists often travel with companions and require extended stays. This ecosystem — blending aviation, hospitality, and healthcare — is laying the groundwork for a sector that could significantly boost foreign exchange earnings while strengthening Kenya’s reputation as a regional service hub.

The Travel Agent as Navigator and Advocate

As medical tourism grows, the complexity of coordinating treatment abroad becomes increasingly apparent. Unlike conventional leisure travel, medical journeys involve consultations, documentation, recovery planning, and emotional reassurance. Here, travel agents emerge as both navigators and advocates, bridging the gap between patients and providers.

Agents are uniquely positioned to simplify what can otherwise be an overwhelming process. They assist with visa facilitation, flight scheduling aligned with medical appointments, accommodation near treatment facilities, and post-procedure recovery arrangements. Beyond logistics, they provide trusted guidance — comparing hospitals, clarifying treatment packages, and ensuring transparency in costs and expectations.

In many cases, travel professionals also cultivate partnerships with healthcare institutions, enabling the creation of bundled medical-plus-travel packages that offer convenience and reassurance. Their role extends into marketing as well, promoting Kenya’s healthcare capabilities across regional and international networks that might otherwise remain untapped.

Economic and Social Ripple Effects

The rise of medical tourism carries implications beyond the immediate healthcare sector. Increased patient inflows stimulate demand in aviation, hospitality, ground transport, and ancillary tourism services. Families accompanying patients often extend their visits, blending treatment with leisure activities that contribute to broader economic circulation.

At the same time, the competitive environment encourages improvements in healthcare standards, technology adoption, and professional training — developments that ultimately benefit local populations as well as international visitors. In this sense, medical tourism operates as both an economic driver and a catalyst for systemic enhancement.

A Converging Future of Travel and Treatment

Kenya’s pursuit of medical tourism represents more than a diversification strategy; it signals a convergence of industries that were once viewed as separate. Travel and healthcare are increasingly intertwined, and the professionals who can seamlessly connect them will shape the sector’s success.

For travel agents, this evolution offers both opportunity and responsibility. By combining logistical expertise with empathy and informed guidance, they stand to become central figures in a growing niche that demands precision and trust. As Kenya continues to project its strengths on the international stage, the collaboration between healthcare providers and travel professionals may well determine how effectively the country transforms potential into sustained progress — turning journeys of necessity into experiences marked by confidence, care, and connection.

Source: travelandtourworld.com

Skyward Airlines Among Industry Leaders Transforming Travel Booking Technology

The travel industry has always been shaped by the tools it uses. From handwritten ledgers and phone-based reservations to global distribution systems (GDS) and now cloud-based, real-time digital platforms, booking technology has quietly determined how efficiently airlines, agents, and travelers connect. Today, a new generation of aviation players is not merely keeping pace with change. They are actively redefining how booking systems work, placing usability, speed, and partnership at the center of innovation.

Across Kenya and the wider East African region, a growing number of airlines and travel technology firms are investing in smarter, agent-friendly booking platforms. These systems are no longer just transactional portals; they are becoming operational ecosystems that enable agents to manage inventory, customer data, ancillary services, and reporting in a single seamless environment. Among the companies leading this shift is Skyward Airlines, whose recent platform evolution offers a clear picture of how far the industry has come and where it is heading.

Skyward Airlines: Setting the Benchmark for Agent-First Booking Technology

Skyward Airlines’ latest booking platform rollout signals more than a routine system upgrade. It reflects a deliberate repositioning of technology as a partnership tool rather than a replacement for human expertise. In an era where many travel professionals feel pressured by automation and direct-to-consumer sales channels, Skyward’s approach acknowledges a simple but powerful truth: agents remain central to the travel value chain.

The airline’s system focuses on eliminating the daily friction agents face. Real-time availability updates reduce the lag that once forced awkward pauses during client conversations. Integrated seat selection, baggage management, and lounge access remove the need for multiple tabs and third-party plug-ins. Multi-city itinerary handling, once a tedious exercise, now flows through a unified interface designed to mirror how agents actually think and work.

Equally important is the mobile-desktop parity built into the platform. Travel consultations increasingly happen outside traditional office settings, and the ability to switch devices without losing functionality reflects a nuanced understanding of modern work habits. Skyward’s investment in training and onboarding further reinforces its strategy; technology adoption is treated as a collaborative process rather than a “launch-and-leave” exercise.

What makes Skyward Airlines’ move significant is not just the feature set but the philosophy behind it. The airline is positioning booking technology as an amplifier of professional skill — a tool that enhances speed and accuracy while preserving the relationship-driven service that defines successful travel agencies. In doing so, Skyward Airlines is living up to its “Fly Easy” promise, setting a benchmark that other regional players are increasingly being measured against.

Skyward Airlines’ Zenith platform goes live February 1st, 2026.

For travel agents and partners seeking access to Skyward Airlines’ booking platform, training, or trade support:
Trade Hotline: 0709 786000
Email: reservations@skywardairlines.co.ke

The Broader Kenyan Landscape: Technology as Competitive Advantage

Skyward is not alone in recognizing the power of modern booking systems. Across Kenya, airlines and travel service providers are steadily upgrading their digital infrastructure. Kenya Airways, for example, has invested heavily in integrated reservation and customer management systems that allow agencies to bundle flights with ancillary services and loyalty benefits in a single workflow. Other domestic carriers have also embraced simplified booking interfaces aimed at reducing transaction time and improving inventory transparency.

For travel agencies, these advancements have reshaped daily operations. Where agents once relied on phone confirmations and manual ticketing, they now navigate dashboards that combine pricing intelligence, seat maps, commission tracking, and automated invoicing. The shift has not eliminated the agent’s role; rather, it has elevated it. Agents today function less as ticket issuers and more as travel consultants, curators, and problem solvers — roles made possible by faster, more reliable technology.

Regional Momentum: East Africa’s Digital Travel Evolution

Beyond Kenya, the East African aviation and travel sector is experiencing similar momentum. Airlines in Tanzania, Uganda, and Rwanda are increasingly adopting cloud-based booking engines and API-driven integrations that allow agencies to access multiple inventories from a single point. Regional travel tech startups are also entering the space, offering middleware solutions that bridge airlines, hotels, and tour operators into unified booking ecosystems.

This regional growth is driven by several factors: rising internet penetration, mobile payment adoption, and a young, tech-savvy population demanding faster and more transparent services. As a result, booking systems are becoming not just operational tools but strategic assets that influence customer loyalty, revenue streams, and brand perception.

From Paper Tickets to Intelligent Platforms

To appreciate the significance of today’s booking systems, it helps to remember where the industry started. Decades ago, reservations were handwritten, confirmations took days, and errors were common. The introduction of computerized reservation systems in the late 20th century marked a major leap, but these systems were often complex and inaccessible to smaller agencies. The current generation of platforms — cloud-based, mobile-responsive, and user-centered — represents the most democratized phase of travel technology yet.

Modern systems now incorporate analytics, automated fare comparisons, and customer behavior insights. Some are beginning to experiment with AI-driven recommendations and predictive pricing models. Yet the most successful platforms share a common trait: they remain intuitive enough for human professionals to control and customize.

The Evolving Role of the Travel Agent

As booking systems grow more sophisticated, the role of the travel agent has evolved rather than diminished. Agents are leveraging these platforms to deliver faster quotes, manage complex itineraries, and provide real-time problem resolution. Instead of competing with technology, they are collaborating with it — using digital efficiency to free up time for personalized service, relationship building, and niche expertise.

Players like Skyward Airlines understand that empowering agents ultimately strengthens the entire travel ecosystem. When booking tools align with professional workflows, everyone benefits: airlines gain loyal distribution partners, agents enhance productivity, and travelers receive smoother, more informed service.

The Road Ahead for Aviation Booking Technology

The future of booking systems in aviation is not merely about adding features; it is about refining experiences. Industry players who prioritize usability, responsiveness, and partnership will likely shape the next chapter of travel technology. Skyward Airlines’ recent advancements illustrate how a focused, agent-first approach can resonate beyond a single platform launch and influence broader industry standards.

As Kenya and the East African region continue their digital transformation, booking systems will remain at the heart of progress — quiet engines powering a more connected, efficient, and collaborative travel industry.

KATA Leads Call for CBD Revamp as Mombasa Tourism Roundtable Delivers Wins for Travel Agents and Coast Sector

The Kenya Association of Travel Agents (KATA) played a leading role at the latest Mombasa Tourism Council quarterly roundtable hosted by Mombasa Governor Abdulswamad Sheriff Nassir, with KATA Coast Region Liaison Patrick Kamanga contributing to discussions that delivered key wins for travel agents and the wider Coast tourism sector. County Executive Committee Members (CECs) and senior county officials also attended the session, signaling strong government backing for the agreed action points.

KATA Coast Region Liaison Patrick Kamanga
Mombasa Governor Abdulswamad Sheriff Nassir

KATA pushed for stronger product diversification, improved urban visitor experiences, and a more even distribution of tourism benefits beyond traditional beach and resort zones. These priorities were reflected in the meeting’s resolutions and county commitments.

One of the major gains for travel agents is a renewed county push to reposition Mombasa’s Central Business District (CBD) as an active tourism zone, opening up new itinerary options, city tours, and experience-based products that agents can package for both domestic and international travelers.

During the roundtable, stakeholders reviewed the performance of the recent December tourism peak season and noted that while established tourism hubs posted strong numbers, the CBD did not benefit at the same level. Participants said this gap limited commercial opportunities for city hotels, restaurants, guides, transport providers, and travel agents operating within the urban core.

Governor Nassir acknowledged the concern and confirmed that targeted corrective measures are already underway. He announced that funds have been allocated for the revamp and modernization of Uhuru Gardens and Railways Park, with the tendering process set to commence this coming week. The upgraded parks are expected to become attractive public spaces capable of hosting events and leisure activities that draw both visitors and residents back into the CBD.

County executives also reaffirmed ongoing enforcement efforts to address illegal hawking and street disorder in the CBD to improve cleanliness, safety, and overall visitor confidence — conditions considered essential for travel agents when designing and selling urban excursions.

KATA’s contribution at the meeting ensured that the travel trade distribution perspective remained central to the discussions. Patrick Kamanga emphasized that travel agents are key converters of destination interest into actual bookings and arrivals, and that better infrastructure, organized public spaces, and safe city environments directly translate into higher sales potential and longer visitor stays.

He called for structured and continuous engagement between the county government, KATA, and tourism stakeholders so that destination development aligns with market demand, traveler behavior, and packaging realities.

Participants agreed that closer cooperation between the Governor’s office, county executives, KATA, and other private sector players will strengthen Mombasa’s competitiveness and ensure tourism growth reaches more parts of the county and the Coast region.

The roundtable concluded with a shared commitment to building a clean, safe, and vibrant CBD while expanding opportunities for travel agents and tourism businesses across the Coast.

New Emirates Direct Flight from Helsinki to Dubai Set to Boost Tourism and Travel Growth

In a significant development for global travel and tourism, Emirates has unveiled plans to launch a daily year-round direct flight between Dubai and Helsinki, beginning 1 October 2026, strengthening Dubai’s appeal as a premier international destination and expanding access for travellers across Europe and beyond.

The new service will be the only nonstop connection between the United Arab Emirates and Finland, operated by Emirates’ modern Airbus A350 aircraft, offering Business Class, Premium Economy and Economy cabins with the airline’s hallmark comfort and service.

Dubai has steadily grown into one of the world’s most sought-after tourism hubs, welcoming millions of visitors each year with a mix of world-class attractions, luxury hospitality and year-round events. In 2025 alone, Dubai recorded nearly 10 million international visitors in the first half of the year, building on record figures and reflecting strong global demand for leisure, business and cultural travel.

The new Helsinki route is seen as another milestone in that growth story. Its launch means travellers from the Nordic region will enjoy seamless connectivity to Dubai’s iconic attractions, from towering skyscrapers and desert adventures to heritage sites and coastal leisure experiences. The service also offers convenient onward connections across Emirates’ extensive global network, linking to destinations across Asia, Africa, Australasia and the Middle East.

Dubai officials and industry stakeholders have long emphasised the emirate’s strategic commitment to tourism under national and regional development plans. Investments in infrastructure, cultural attractions, entertainment venues and travel experiences have propelled the city toward its goal of ranking among the world’s top tourism capitals. The emirate’s calendar boasts major international events, exhibitions and festivals throughout the year, catering to diverse travellers.

From Helsinki, the new Emirates flights will open opportunities for both leisure travellers keen on sunshine, shopping and desert safaris, as well as business visitors attending trade fairs, conferences and corporate events hosted in Dubai. The timing of the flights has been designed to support smooth connections, enhancing Dubai’s role as both a destination and a transit hub.

Industry analysts say the route will expand Dubai’s source markets by making travel more accessible for Scandinavia and Northern Europe. It also aligns with global aviation trends where airlines and destinations work closely to match travel demand with direct connectivity, improving experience and reducing travel time.

For tourism professionals, hotel operators and allied businesses in Dubai, the new route promises increased visitor numbers and economic activity. The city’s broad portfolio of experiences — from luxury resorts, heritage attractions, desert experiences, shopping festivals and family-friendly offerings — is set to benefit from a steady flow of visitors drawn by easier access and enhanced comfort on Emirates’ Airbus A350 services.

As Emirates rolls out this new service for the 2026 travel season, Dubai’s positioning as a global tourism and travel destination is expected to strengthen further, reinforcing its reputation as a year-round magnet for travellers from Europe and beyond.

Kenya pushes out rogue travel agents as industry standards rise

Legitimate travel agents in Kenya are increasingly asserting their presence in a market long troubled by rogue operators, following regulatory changes introduced in late 2025 and a growing role played by professional travel industry associations.

For much of the past decade, fraudulent and unlicensed travel agents have thrived during peak travel seasons, particularly during December holidays, Easter, and mid-year school breaks. Complaints ranging from fake airline tickets to abandoned travellers surged sharply as international travel rebounded after the pandemic, exposing gaps in enforcement and consumer protection.

The turning point came in the final quarter of 2025 when the Tourism Regulatory Authority (TRA) tightened licensing rules, making membership in recognised industry associations a mandatory requirement for travel agents seeking licences or renewals. The move marked a shift toward shared oversight between the regulator and the private sector, effectively raising the threshold for entry into the travel trade.

Since the changes were introduced, industry players report a steady increase in the number of licensed and professionally affiliated agencies, alongside heightened scrutiny of informal operators. Enforcement efforts intensified ahead of the December 2025 festive season, traditionally the busiest and most vulnerable period for travel-related fraud.

KATA members at KATA hosted industry events

Professional associations have moved to the forefront of this transformation. While the Kenya Association of Travel Agents (KATA) remains a central player, it is part of a broader ecosystem that includes other associations. Together, these bodies have expanded their mandate beyond advocacy to include member vetting, ethics enforcement, and consumer dispute resolution.

In recent months, several associations have introduced seasonal compliance drives timed around peak travel periods in June and July and at the end of the year. These initiatives are designed to flag non-compliant businesses early and provide regulators with up-to-date industry intelligence.

Internationally affiliated organisations have also influenced the shift. Regional and Global bodies such as the Association of Eastern and Southern Africa Travel Agents (AESATA), International Air Transport Association (IATA), and the United Federation of Travel Agents Associations (UFTAA) have provided standards on financial accountability, consumer protection, and ethical conduct that local associations are now embedding into their membership requirements. This alignment has helped Kenyan agencies build credibility with international airlines, hotels, and travel partners.

Early signs suggest the new framework is having an impact. Airlines and accommodation providers report an increase in bookings routed through accredited agents, while insurers say claims linked to travel agent fraud declined during the 2025 end year travel period compared with previous seasons. Travellers are also becoming more cautious, increasingly checking licences and association membership before making payments.

Regulators say the objective is not to restrict the industry but to professionalise it. By anchoring licensing to association membership, oversight now extends beyond government inspections to continuous peer monitoring within the industry itself.

As Kenya heads into the 2026 travel cycle, industry leaders believe the balance is shifting. Legitimate travel agents are gaining visibility and trust, while rogue operators are finding it harder to operate in the open. For an industry built on confidence and reliability, the growing influence of professional associations may be the most significant reform yet.

Kenya Airways emerges among top winners at SAS Aviation Challenge 2025

Kenya Airways stood out as one of the most successful carriers at the global SkyTeam Aviation Challenge 2025, earning multiple awards and reinforcing its role as a leader in sustainable aviation among international competitors. The event brought together more than two dozen airlines from across continents to showcase practical solutions that reduce environmental impact and transform commercial flight operations.

Kenya Airways was among the top winners of the ceremony, capturing three major awards. Its catering innovations were recognised as the Most Impactful Solution, reflecting the airline’s ambitious effort to eliminate single-use plastics and adopt biodegradable and recyclable materials throughout its in-flight service. These measures have helped cut annual plastic waste by hundreds of tonnes while delivering cost savings that strengthen the airline’s operational sustainability.

The airline’s programme also earned the coveted Game Changer of the Year title, bestowed on a Kenya Airways team leader whose work in upcycling and local-sourcing has tied the company’s environmental goals to broader economic benefits for communities in Kenya. In addition, Kenya Airways received Special Recognition for its collaboration with the Dutch carrier KLM, underlining how cross-continental partnerships can accelerate the adoption of sustainable practices in aviation.

The airline’s low-cost subsidiary, Jambojet, also featured prominently at the awards, winning the Most Compelling Story accolade for a project that converts collected plastic waste into useful materials for schools and community facilities. This initiative demonstrated how airlines can extend their environmental impact beyond the tarmac and into local societies.

Kenya Airways’ success in Copenhagen contrasted with other global carriers at the Aviation Challenge. Europe’s KLM also received recognition for its low-emission flights and knowledge sharing, including an award for achieving exceptionally low CO₂ emissions on a SAF-powered flight and another for contribution to collaborative efforts with partner airlines.

The Aviation Challenge highlights solutions that are already being implemented, rather than speculative technologies, and measures their real-world impact. Airlines are judged on emissions reductions, waste minimisation and operational efficiency. Kenya Airways’ haul of awards signalled not just environmental commitment but growing operational maturity, placing the Nairobi-based carrier in the same conversation as longstanding leaders in sustainable aviation.

As the aviation industry seeks pathways to meet ambitious climate targets over the coming decades, the performance of carriers like Kenya Airways and Jambojet at this year’s global gathering suggests that sustainable aviation is achievable both in developed markets and for airlines operating from emerging economies.

Source : africasustainabilitymatters.com