How Dubai Airshow showed aviation is flying high again

The Dubai Airshow, a bellwether for the global aviation industry’s health, showcased the sector’s strong return to growth following the Covid-19 pandemic as airlines sealed multibillion-dollar deals for jets and signalled their confidence in the longevity of air travel demand.

The biennial global aerospace exhibition, which ended on Friday, was heaving with visitors throughout the week, as more than 115,000 people attended.

Global aircraft manufacturers secured deals, reconnected with customers at crowded chalets overlooking the DWC airport apron and expressed optimism about the continued growth of the industry.

This was all despite the headwinds of geopolitics, higher fuel prices, inflationary pressures, supply-chain bottlenecks and economic uncertainty – though these were also key topics of discussion at the industry event.

If the 2021 Dubai Airshow demonstrated signs of recovery from the pandemic, which brought the worst crisis in the industry’s history, then this year’s event highlighted its resilient return to sustainable growth.

Paul Griffiths, chief executive of Dubai Airports, summed up this sentiment at the Dubai Airshow gala dinner on Thursday night.

“We’re back!” he proclaimed to a gathering of the aviation industry’s elite, attended by Sheikh Ahmed bin Saeed, chairman and chief executive of Emirates Airline and Group.

“The emotional heart of this fabulous industry here in the UAE beats more strongly and more optimistically than ever before,” said Mr. Griffiths.

The Dubai Airshow’s host airline Emirates, along with its sister carrier flydubai, led the orders for commercial jets and underlined the recovery in the wide-body aircraft market, as long-haul travel makes a strong comeback.

Emirates ordered 110 aircraft worth $58 billion at list prices, while flydubai ordered 30 Boeing 787 Dreamliner wide-bodies valued at $11 billion. Customers typically get significant discounts, particularly for large orders.

Flydubai’s surprise order for 787s marks the first time it has introduced wide-bodies to its fleet.

The Dreamliners will give the airline the ability to reach markets beyond the range of its current all-Boeing fleet of 737 narrow-bodies.

“It gives us big opportunities,” airline chief executive Ghaith Al Ghaith told reporters.

“The airline is now nearly 15 years old, the 787 will be delivered in 2026 and by then we will be 18 years old.

“At that stage the airline would reach a point of maturity and we can grow in more markets.

“In terms of flight movements, we have great confidence.

“In our experience in flydubai, we flew to several points where we created demand to Dubai and people came. Dubai and the UAE are attractive markets and we have great confidence that any market we operate with the 787 will add positive value to Dubai and to the country.”

The two UAE carriers dominated the air expo with their order splash.

“The Dubai Airshow 2023 signifies a significant step in the aviation industry’s return to growth, following the initial recovery signals sent by the 2021 edition,” Linus Bauer, founder and managing director of Bauer Aviation Advisory, told The National.

“The 2023 show demonstrated a robust resurgence in industry confidence, marked by numerous high-value aircraft deals, cutting-edge technological showcases and a strong focus on sustainability and innovation.”

While the highlights were the deals by Emirates and flydubai, a “number of interesting orders from other airlines including Air Baltic and EgyptAir [gave] the show a broadly upbeat and optimistic tone”, said John Strickland, head of UK-based JLS Consulting.

The most significant deals

Boeing overtook its European rival Airbus with the biggest haul of aircraft orders at the Dubai Airshow this week, mainly due to its historically stronger portfolio of wide-body jets that are popular with major Gulf carriers such as Emirates, Etihad Airways and Qatar Airways.

The US plane maker surged ahead with firm orders for 214 aircraft including its 777X, 737 Max and 787 Dreamliners, with options for up to 83 additional jets.

While Emirates and flydubai made up the lion’s share of these deals, other Boeing customers at the airshow included SunExpress, Royal Jordanian, Royal Air Maroc, Scat Airlines, Ethiopian Airlines and EgyptAir.

“We believe that the volume of orders that have been placed with us this week is testament to the value that our airline partners put on Boeing’s advanced engineering and systems capabilities, and also a vote of confidence in our ability to deliver the [aircraft] that they require to serve their customers for decades to come,” Omar Arekat, Boeing’s vice president of commercial sales and marketing in the Middle East, told The National.

“The future of aviation is brighter than ever.”

Airbus, meanwhile, left the air show with firm orders for 66 aircraft including 15 A350-900s by Emirates, 11 A350-900s by Ethiopian Airlines, 10 A350-900s by EgyptAir and 30 A220-300s by Air Baltic.

The European plane maker secured the deal with Emirates for the A350-900s in the last minute on the penultimate day of the Dubai Airshow, three days after Boeing made big announcements at the opening of the expo.

The order came after differences between Emirates and engine-maker Rolls-Royce stood in the way of a deal for the larger A350-1000 model at the Dubai Airshow.

The airline was seeking guarantees from the UK manufacturer on the maintenance cost of the engines for the A350-1000 and their performance in harsh desert conditions.

Rolls-Royce’s Trent XWB-84 powers the smaller A350-900s, while the Trent XWB-97 engines powers the A350-1000s.

Meanwhile, General Electric’s aerospace unit said it won new orders for 454 engines during the Dubai Airshow. This includes Emirates order of 202 additional GE9X engines to power its 777X aircraft and 240 CFM LEAP engines for Air Arabia to power the carrier’s order of 120 Airbus A320neo family of aircraft ordered in 2019.

Source: The National News

Trevor Noah Launches Charm Offensive in FAQ Ad About South Africa

Trevor Noah, world-renowned comedian and 2024 Grammy nominee for best comedy album, has taken on a new title: ‘chief tourism comedian for South Africa.’

In a new tourism campaign entitled “The Best of Us,” launched in partnership with the Tourism Business Council of South Africa (TBCSA) Thursday, Noah uses his unique brand of humor to tackle frequently asked questions about his homeland.

The campaign kicks off with Noah walking poolside at a holiday home with the iconic Table Mountain in the background as he addresses common misconceptions and queries, he often gets about South Africa. “How cold and snowy is your Christmas?” he jests, “Well, Tracy, unfortunately, we can’t afford snow in South Africa. Nah, I’m just playing. We’re in the southern hemisphere, which means when it’s freezing in Connecticut, it’s fantastic in Cape Town.”

Noah’s ad doesn’t just answer quirky questions; it also highlights South Africa’s diverse attractions, from spectacular wildlife scenes in Kruger National Park to adrenaline-packed activities like bungee jumping at Bloukrans Bridge, surfing in Durban’s Golden Mile, shark cage diving in Gansbaai, and high-end golf courses along the Garden Route.

The campaign aims to boost international tourism to South Africa, as the country targets 21 million visitors by 2035, according to TBCSA CEO Tshifhiwa Tshivhengwa. Noah’s global appeal and South African roots make him an ideal ambassador to showcase the country’s diverse tourism offerings, added Tshivhengwa.

Last year, South Africa saw 5.8 million inbound international tourists. The country has seen a significant increase in arrivals this year, with over 6.1 million visitors by September, with its peak summer season still ahead. European and UK visitors remain the largest source market, with  862,000 arrivals between January and September, a 50.9% increase in arrivals compared to the same period in 2022. Furthermore, the Americas have shown a notable uptick in interest, with a 59.0% increase in arrivals, led primarily by 206,015 visitors from the United States between January and July.

The campaign debuted across social media platforms and garnered over 66,700 views on TBCSA’s YouTube channel shortly after its launch. Noah has over 8.6 million followers on Instagram and has just launched a podcast called What Now – he has, however, not yet shared the “The Best of Us” video to his Instagram grid.

Noah’s South Africa ad follows another tourism ad he did earlier in the year. Noah joined Switzerland tourism ambassador Roger Federer to promote train travel across the alpine nation, below.

Source: Skift

Dubai hotel bookings surge ahead of Cop28 and Dubai Airshow

Dubai hotels are experiencing a “noticeable jump” in occupancy reservations as the emirate gears up to accommodate visitors for global events, according to data by CoStar Group, the parent company of hotel analytics provider STR.

The emirate will host several global events in the coming weeks that are expected to attract an influx of international visitors to the city.

These include the Dubai Airshow on November 13, the International Civil Aviation Organisation’s Conference on Aviation and Alternative Fuels on November 20 and the Cop28 UN climate summit at the end of the month.

As of October 30, occupancy on the books for the Dubai Airshow (November 13-17) was 58.3 per cent and 59.1 per cent for November 15 and November 16, respectively, according to CoStar.

In comparison, occupancy levels for those dates last year were 54.7 per cent and 53.1 per cent, respectively.

“As one of the most popular and prominent commercial aviation events in the world, the Dubai Airshow has always been a great demand source for Dubai hotels,” said Kostas Nikolaidis, STR’s account executive for Middle East and Africa.

“There is a plethora of top-tier events on the Dubai calendar year after year, and the air show is no exception.”

The UN summit Cop28, which runs from November 30 to December 12, is expected to bring more than 70,000 visitors to the emirate from around the world. Global leaders will meet in Dubai to tackle the escalating climate emergency during the conference.

Dubai showed its highest December occupancy on the books for December 1 (43.7 per cent), and December 2 (44.2 per cent) – the second and third days of Cop28, CoStar data showed.

Comparing with the same period in the previous year, the metrics were lower, standing at 30.8 per cent and 29.4 per cent, respectively.

“Cop28 combined with UAE National Day [December 2] and other events taking place during the busy winter period will ensure the city is buzzing with activity,” Mr. Nikolaidis said.

“Over 40 per cent of all hotel rooms are already booked for the first few days of Cop as well as New Year’s Eve.”

Hoteliers are expecting to see a similar pattern emerge on New Year’s Eve, traditionally a busy night for the industry in Dubai.

Dubai International Airport raised its full-year 2023 passenger forecast in August to 85 million, from an earlier projection of 83.6 million, and is inching towards its pre-coronavirus levels.

Dubai International Airport is connected to 255 destinations in 104 countries and serves 90 international airlines.

The number of international visitors to Dubai exceeded the pre-Covid-19 pandemic levels in the first half of 2023 as the emirate’s hospitality and tourism sector posted a record performance.

International visits to Dubai rose 20 per cent on an annual basis in the January to June period, the Dubai Media Office said in August, citing the latest data from Dubai’s Department of Economy and Tourism.

The emirate welcomed 8.55 million international visitors during the period, the best first-half performance yet, exceeding the pre-pandemic figure of 8.36 million tourists in the first half of 2019.

In Dubai, hotels’ revenue per available room (RevPar) growth is forecast at 1.6 per cent year on year for 2023, according to Kelsey Fenerty, analytics manager at STR.

This growth has been largely driven by occupancy, which is expected to return to its long-run average this year even as the full-year average daily rate (ADR) has declined relative to 2022, she said previously.

For 2024, STR projects Dubai hotels’ RevPar growth of 1.9 per cent year over year, with growth more balanced between occupancy and ADR, Ms. Fenerty said.

Source: The National News

African Destinations enter Growth Phase in Q4 2024

ForwardKeys analysis shows African destinations entering a growth phase in the last quarter of 2023, with Cameroon (+27% international arrivals compared with 2019), Rwanda (+15%), Tanzania (+15%) and Namibia (+10%) leading the way and boasting double-digit growth.

“Most destinations are expected to switch to growth mode during the last quarter of the year, although there is still an uneven recovery amongst countries. Strong demand from the VFR segment is driving the fastest-recovering regions in Central and West Africa. This trend is expected to continue and accelerate as we head towards the Christmas peak season,” says Olivier Ponti, VP of Insights at ForwardKeys.

WTTC President and CEO, Julia Simpson said: “This latest data from ForwardKeys shows an undeniable appetite for travel to destinations across Africa. These search trends reveal potential new source markets for several African destinations and now is the time to seize the opportunities for growth.”

Rwanda is in a good position for Business and Luxury Travel

When discussing business travel to African destinations, it’s important to note that the industry is still in recovery mode. However, there are some destinations that are performing better than others. Senegal is expected to experience a 22% increase in business travel in Q4, Rwanda 21%, and Cameroon 25%.

Rwanda’s recovery of the Meetings, Incentives, Conferences, and Exhibitions (MICE) sector is benefiting the country significantly. This is evident as Rwanda was the third fastest-growing business destination in Africa in Q4. The revival of business travel is a positive sign of increased economic activity and investment in Rwanda. Germany, the United Kingdom, and the USA are the most dynamic source markets for business travel to Rwanda, with growth rates of 30%, 13%, and 11% respectively.

ForwardKeys air ticketing data also shows that the recovery of travel to Rwanda is being driven by passengers travelling in premium cabin classes (+37% in Q4 compared with +13% for economy class). This indicates that there is growing interest from high-end premium travellers who are likely to spend more on high-end luxury goods and services during their stay at a destination.

Rwanda serves as an excellent example of how improved connectivity could benefit the destination by enhancing the ease of travel. Currently, 70% of international arrivals involve transfer hubs to arrive in Rwanda, mainly Addis Ababa Bole Airport, Brussels Airport, Amsterdam Schiphol Airport and Nairobi Jomo Kenyatta Airport. Further analysis reveals that there is a great business opportunity to increase the number of direct flights, for example from the United States and Germany, as evidenced by the number of flight searches per source market.

Source: Airspace-Africa

High costs of air travel in Africa stifle tourism

The high cost of air travel in Africa has been described as a barrier to tourism.

Travellers within the continent not only pay higher ticket prices but also more tax to board a commercial aircraft.

This emerged at the just-ended World Travel and Tourism Council (WTTC) global summit in Kigali, Rwanda.

Speakers at the high-profile event—heads of state, business executives, and travel experts—said intra-Africa air travel remains prohibitive.

“It is often cheaper to fly to another continent than to another African country,” they said as the meeting drew to a close.

They cited an air ticket between Berlin in Germany and Istanbul costing a mere $150 for a direct flight taking less than three hours.

Flying a similar distance between Kinshasa and Lagos in Nigeria would cost between $500 and $850, with the trip taking up to 20 hours.

On the other hand, the cost of a flight from Entebbe in Uganda to the Kenyan port of Mombasa (916km) will cost up to $200.

This is roughly eight times the cost of flying the same distance in Europe.

There are also reports that a flight from Kampala to Arusha costs a staggering $480.

Yet one can fly from Washington to Dallas (both in the vast US) using only $180, with a longer distance compared to Entebbe-Arusha.

“This makes doing business within Africa incredibly difficult and expensive,” said Kamil al Awadhi, the regional vice president for Africa and the Middle East of the International Air Traffic Association (IATA).

An assistant professor of commercial law at the UK’s Durham University, Adefolake Adeyeye, agrees that Africa as a whole is missing out because of its poor air service.

However, according to her, the poor quality of road networks and lack of railways in many African countries often make air transport the practical choice for cargo too.

Although around 18 percent of the world’s population lives in Africa, it accounts for less than 2 percent of global air.

President Paul Kagame of Rwanda, the summit host, said the high cost of air travel to Africa and within Africa remains a barrier to the growth of the tourism sector.

He said the situation was due to, among others, the failure to implement the Single African Air Transport Market (SAATM).

SAATM has been approved by the African Union (AU) with a view to opening up Africa’s skies and promoting the value of aviation throughout the continent.

It is also envisaged to boost traffic, drive economies, and create jobs, but it has been signed by only 34 of the 55 AU member states.

But once fully operationalized, SAATM can also open avenues for even better cooperation between different countries where the continent can work out modalities to market Africa as a single tourist destination.

The Rwandan leader made a rallying call on African states to liberalise their airspace “as a way to unlock the potential that the continent possesses in the tourism sector”.

In order for Africa to fully harness emerging sectors like travel and tourism, travel industry experts insist on the need to implement SAATM.

For a continent that is acutely short on other critical infrastructure like roads and maritime transport, air travel is the only option left to ease intra-Africa movement.

However, liberalisation of airspace on the continent has to go along with the removal of the still prevalent visa restrictions in Africa.

The bottom line, nevertheless, remains that many sovereign African countries are hesitant to implement open-sky policies.

Many countries, short of cash to run their respective aviation facilities, heap all sorts of taxes on passengers.

Source: The East African

Rwanda announces visa-free travel for all Africans as continent opens up to free movement of people

NAIROBI, Kenya (AP) — Rwanda announced Thursday that it will allow Africans to travel visa-free to the country, becoming the latest nation on the continent to announce such a measure aimed at boosting free movement of people and trade to rival Europe’s Schengen zone.

President Paul Kagame made the announcement in the Rwandan capital, Kigali, where he pitched the potential of Africa as “a unified tourism destination” for a continent that still relies on 60% of its tourists from outside Africa, according to data from the United Nations Economic Commission for Africa.

“Any African, can get on a plane to Rwanda whenever they wish and they will not pay a thing to enter our country” said Kagame during the 23rd Global Summit of the World Travel and Tourism Council.

“We should not lose sight of our own continental market,” he said. “Africans are the future of global tourism as our middle class continues to grow at a fast pace in the decades to come.”

Once implemented, Rwanda will become the fourth African country to remove travel restrictions for Africans. Other countries that have waived visas to African nationals are Gambia, Benin and Seychelles.

Kenya’s President William Ruto announced Monday plans to allow all Africans to travel to the East African nation visa-free by December 31.

“Visa restrictions amongst ourselves is working against us. When people cannot travel, business people cannot travel, entrepreneurs cannot travel we all become net losers” said Ruto at an international summit in Congo Brazzaville.

The African Union in 2016 launched an African passport with much fanfare, saying it would rival the European Union model in “unleashing the potential of the continent.” However, only diplomats and AU officials have been issued the travel document so far.

The African Passport and free movement of people is “aimed at removing restrictions on African’s ability to travel, work and live within their own continent,” The AU says on its website.

AU also launched the African Continental Free Trade Area, a continent-wide free trade area estimated to be worth $3.4 trillion, which aims to create a single unified market for the continent’s 1.3 billion people and to boost economic development.

Source: AP News

Africa’s Travel Opportunity: A Young, Rising Middle Class

Africa’s long-term travel prospects hinge on its domestic demand, a trend accelerated by the pandemic and an opportunity for the continent’s tourism-rich countries.

“Africa for Africa is vital,” said Anita Mendiratta, special advisor to the UNWTO Secretary General, who spoke to Skift at the Airbnb Africa Summit in Johannesburg.

“Domestic tourism was always the poor cousin of tourism. If you couldn’t afford to travel overseas, you stayed at home. Now, the value of domestic tourism has remained,” Mendiratta said.

For example, domestic tourism in South Africa climbed by 31% in overnight trips during the first four months of 2023 from a year earlier. Domestic travel spending during this period rose by 41%, according to South Africa’s Tourism Department data.

An Airbnb Economic Impact study detailing bookings for 2022 showed domestic stays in the country had increased by 34%, with seven of the 10 fastest-growing places visited outside of South Africa’s main tourist areas in the Western Cape and Gauteng.

While the World Travel & Tourism Council forecast the tourism sector could contribute 7% to the continent’s GDP in the next decade, challenges remain. This is despite the recently introduced African Continental Free Trade Area, the world’s largest by participant count, anticipated to ease trade and services across the continent.

High travel costs and poor transportation networks within and between countries make planning a trip harder than in other, more developed destinations. Mendiratta called the continent’s visa issues between countries a costly barrier.

WTTC pre-pandemic data also showed that domestic tourism accounted for 55% of spending in Africa, compared to 83% in North America and 64% in Europe, pre-pandemic. 

Africa’s Middle Class Could Drive Growth

Yet, analysts suggest Africa’s expanding middle class could have domestic and regional tourism potential. The World Bank estimated a pre-pandemic middle class of 170 million people spread across the continent and its diverse economies, including Kenya, Egypt, Morocco, and Nigeria.

The African Development Bank sees one-third of the continent’s population as middle class based on a $2-20 daily spending, unlike data firm Fraym, which identified a “consumer class” of 330 million by analyzing ownership and education.

The continent has the youngest population in the world, with more than 60% of Africans under 25, which further presents a potential travel segment worth nurturing. 

Gaps in Compelling Local Experiences

Developing unique travel products for African destinations that highlight the continent’s diverse offerings is essential, according to Jerry Mabena, CEO of Motsamayi Tourism. 

While African destinations may share common attractions like the Big Five, each has unique cultural and historical aspects inherently tied to the local people and their heritage, said Mabena.

“In South Africa, there’s a sense that people come to the hotel, then they decide what to do, and actually it’s the other way around,” said Mabena. “Modern travelers are looking for immersion. And if you’re going to get immersed in a particular experience, whatever that experience is, it needs to be curated in a manner that draws you in. If it’s archeology, then it needs to be curated in a manner that’s non-academic.”

Mabena, for example, felt the Ndebele artwork of internationally acclaimed South African artist Ester Mahlangu needed to be showcased in a manner that rooted her talent in her hometown.

“Ester has a center in Nkangala, which should become a tourism destination,” said Mabena. “Ethiopia has some really beautiful religious sites, but I don’t think they are elevated that much. Even as an African, I know them because I’m in the sector. But if I wasn’t, I wouldn’t know about the ruins in Zimbabwe. So there’s a need for us to start finding an African story that needs to be then curated.”

Purpose-Driven Travel

There has been a forced reevaluation of what travel experiences mean on the continent, according to Mendiratta. She added that it is rooted in purpose-driven travel, further triggered by the pandemic, as travelers seek meaningful experiences rather than self-centered journeys.

“There is nowhere in the world that, at a cultural, social, and spiritual level, delivers [more] purpose-based travel than Africa. People come here to be unlocked,” said Mendiratta. “So, they go home a different person. And that’s where Africa has always been the fastest track to people’s conscience and their hearts. That, to me, is the future of travel in Africa.”

Source: Skift

UK warns against travel to Uganda park after deadly attack

The UK government on Wednesday warned its citizens to avoid travel to a popular Ugandan park where two tourists, including a Briton, and their local guide were killed in an attack blamed on a notorious militia group.

The trio were targeted on Tuesday by gunmen as they were on safari in Queen Elizabeth National Park in southwestern Uganda and their vehicle set on fire, police and park officials said.

Britain’s Foreign Office said it “advises against all but essential travel” to the park, a tourist magnet where lions are known for their unusual ability to climb trees.

“If you are able to do so safely, you should consider leaving the area.”

Uganda’s wildlife authority identified the two other victims as a South African holidaymaker and a Ugandan guide.

Source: The East African.  

Dubai Department of Economy and Tourism builds AI engagement platform

As part of its ultimate aim of making the UAE’s leading city the world’s leading commercial centre, investment hub and tourism destination, Dubai’s Department of Economy and Tourism (DET) has partnered with customer experience solutions provider Avaya to build out an artificial intelligence (AI)-powered platform that will streamline the creation of business licenses in the emirate of Dubai.

The initiative with Avaya will support efforts towards realising the goals of the Dubai Economic Agenda, D33, of doubling the size of Dubai’s economy over the next decade and consolidating its position among the top three global cities. It will help digitise the process of business licence applications, using AI to solve the most common pain points in the journey, and providing instant digital access to experts on demand.

Dubai’s DET is the principal authority for planning, supervising, developing and marketing Dubai’s business and tourism sectors. It is also responsible for licensing and classifying all types of businesses, including hotels, tour operators and travel agents. The DET portfolio includes Dubai Economic Development Corporation (DEDC), Dubai Business Licence Corporation (DBLC), Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), Dubai SME, Dubai Corporation for Tourism and Commerce Marketing (DCTCM), Dubai Festivals and Retail Establishment (DFRE) and Dubai College of Tourism (DCT).  

DET is mandated to support the government in positioning the emirate as a major hub for global economy and tourism, and in boosting the city’s economic and tourism competitiveness indicators, in line with the goals of the D33, which aims to double the size of the emirate’s economy and consolidate its position among the top three global cities over the next decade.

Under its remit, DET is driving efforts to further enhance Dubai’s diversified, innovative service-based economy to attract top global talent, deliver a world-class business environment and accelerate productivity growth. Additionally, DET is supporting Dubai’s vision to become “the world’s best city to live and work in” by promoting a diverse destination proposition that it says includes unique lifestyle and a high quality of life.

The digital-first solution customised for DET’s requirements will aim to deliver an integrated experience between customers and DET advisors across a range of digital channels. An intelligent chatbot, fed by an advanced knowledge management system, will deliver self-service tools designed to automate the most common service requests for both internal and external users.

“Our goal is to position Dubai as a global centre for business, investment and tourism, and we are doing this by supporting the evolution of the city through supportive tourism initiatives and future-proof economic programmes,” said Ahmed Al Falasi, CEO of Dubai Business Licensing Corporation, Dubai Department of Economy and Tourism. “The adoption of this new customer contact platform will streamline the delivery of business licences in Dubai, making the emirate an even more attractive destination for economic activity in line with the D33 agenda.”

Avaya communications technology will also look to help DET adopt a digital-first approach to customer happiness, giving Dubai investors direct access to advisors over video from anywhere in the world. Finally, an advanced, AI-enabled analytics tools will enable DET to identify problem areas in the customer journey and enable managers to act quickly on solving them.

“DET is a best-in-class organisation that is investing heavily in the future, and going about it in the right way,” added Nidal Abou-Ltaif, senior vice-president – global head of sales at Avaya, and president of Avaya International. “By taking a staged approach to innovation, DET will be able to automate key points in the customer journey, before delivering a fully AI-powered suite of services that will transform experiences in the business set-up process. We’re proud to support DET as the organisation moves towards its D33 goals.”

Source: Computer weekly

Ethiopian Airlines reclaims ‘Africa’s Leading Airline’ title at World Travel Awards 2023

Ethiopian Airlines was on Sunday named “Africa’s Leading Airline” at the 2023 World Travel Awards held in Dubai for Africa and Indian ocean regions.

Africa’s largest airline lost the title to Kenya Airways in 2021 which went on to win it for two consecutive years. Before that, the Ethiopian airline had held the coveted title for three consecutive years beginning in 2018 having wrested it from Kenya Airways.

Ethiopian Airlines was also awarded as Africa’s “Best Business Class” and “Leading Airline Brand” for 2023. It flies to more than 150 domestic and international destinations in five continents.

Kenya Airways took home the 2023 “Africa’s Leading Airline – Economy Class,” while its wholly-owned subsidiary Jambojet took home the crown of “Africa’s Leading Low-Cost Airline.”

The World Travel Awards (WTA) were established in 1993 to celebrate what it calls “excellence across all key sectors of the travel, tourism and hospitality industries.”

Since the founding of WTA, South African Airways held the “Africa’s Leading Airline” title for 22 consecutive years starting in 1994 when Kenya Airways dislodged it 2016.

With Sunday’s win by Ethiopian Airlines, the two airlines have now each won it four times.

Since that 2016 ouster, only Ethiopian Airlines and Kenya Airways have held the World Travel Awards title for the best airline in Africa.

At the time of this writing Ethiopian Airlines had not yet responded to a request for a statement on their latest win.

Cape Town International Airport in South Africa was named “Africa’s Leading Airport” for 2023.

According to the WTA, qualified executives that work in the travel and tourism industry along with travel buyers participate in year-long worldwide online voting process to determine the winners of the various categories.

The African Airlines Association (AFRAA) said in the second quarter of this year that air travel in Africa has continued to make a “robust recovery” post-pandemic and that as of the second quarter, air travel on the continent had reached 94.8% of 2019 levels.

According to a report released in early 2023 looking at the effects of the pandemic on airline travel on the continent, AFRAA said African airlines lost $3.5 billion in revenue in 2022 and $8.6 billion in 2021.

Other notable wins at the World Travel Awards 2023

Below is a non-exhaustive list of award winners that caught our attention:

Africa’s Most Romantic Resort – Anantara Bazaruto Island Resort, Mozambique

Africa’s Leading Business Travel Destination – Nairobi, Kenya

Africa’s Leading Business Hotel – Transcorp Hilton Abuja, Nigeria

Africa’s Leading Airport Hotel – Four Points by Sheraton Nairobi Airport, Kenya

Africa’s Leading Luxury Hotel – The Silo Hotel, South Africa

Africa’s Leading Luxury Resort – One&Only Cape Town, South Africa

Africa’s Leading Green Hotel – Cheetah Plains, South Africa

Africa’s Leading Private Island Resort – Manda Bay, Kenya

Africa’s Leading Luxury Island – Thanda Island, Tanzania

Africa’s Leading National Park – Serengeti National Park, Tanzania

Africa’s Leading Conference Hotel – Radisson Blu Hotel & Convention Centre, Rwanda

Africa’s Leading Tourist Attraction – Ngorongoro Conservation Area, Tanzania

Africa’s Leading Beach Destination – Diani Beach, Kenya

Africa’s Leading Beach Resort – Swahili Beach, Kenya

Africa’s Leading Family Resort – Baobab Beach Resort & Spa, Kenya

Africa’s Leading City Destination – Cape Town, South Africa

Africa’s Leading Cruise Port – Port of Cape Town, South Africa

Africa’s Leading Casino Resort – Mazagan Beach & Golf Resort, Morocco

Africa’s Leading Destination – Kenya

Source: Mshale