Partnerships, Training and Growth: KATA Strengthens Coast Network Through Skyward Airlines Engagement

As the sun dipped over the Indian Ocean and the evening call to prayer echoed across Mombasa, travel professionals gathered at the Sapphire Hotel for an event that symbolised something bigger than a training session. It was a quiet but powerful signal of how Kenya’s travel industry continues to strengthen partnerships, invest in agent capacity and expand its footprint along the Coast.

The Skyward Airlines Training and Iftar Dinner, hosted in collaboration with the Kenya Association of Travel Agents (KATA), brought together travel agents, the airline representatives and industry partners for an evening that combined professional development with networking during the holy month of Ramadan.

While the programme itself was modest in size, its significance reflected a broader shift in the Kenyan travel sector, one where collaboration between airlines and travel agents is increasingly becoming the backbone of industry growth.

The session began with a focused training workshop on Skyward Airlines’ new booking portal, designed to equip travel agents with practical knowledge on how to navigate the platform more efficiently. For many agents operating in the Coast region, the training offered an opportunity to deepen their understanding of airline distribution systems while improving the speed and accuracy of flight bookings.

In an industry where technology continues to reshape the way travel products are sold and managed, such training sessions are becoming essential. Airlines are introducing increasingly sophisticated booking systems, and agents must constantly update their skills to remain competitive in a rapidly evolving marketplace.

Skyward Airlines’ new booking portal is part of this broader digital transformation, aimed at simplifying the booking process for travel professionals while improving service delivery to passengers. By providing agents with hands-on exposure to the system, the training ensured participants left not only with theoretical knowledge but also practical confidence in using the platform.

Beyond the technical training, the event also highlighted the growing role of the Coast region in Kenya’s travel ecosystem. Traditionally associated primarily with leisure tourism, the region is increasingly becoming an important hub for travel trade engagement, training and industry networking.

For KATA, expanding its activities beyond Nairobi and strengthening engagement with agents across the country is a key priority. The association has in recent years intensified its presence in regional markets, recognising that travel agents operating outside the capital play a vital role in connecting local travellers to domestic and international destinations.

The Mombasa event reflected this commitment. By bringing together agents from across the Coast region, the training created an environment where professionals could exchange insights, discuss emerging industry trends and explore new business opportunities.

Events like this also strengthen the relationship between airlines and travel agents, a partnership that remains central to the travel distribution chain despite the growth of online booking platforms.

While digital platforms have made it easier for travellers to book flights directly, travel agents continue to play a crucial role in managing complex itineraries, corporate travel, group bookings and specialised travel services. For airlines such as Skyward, maintaining strong relationships with the agent community remains an important strategy for expanding market reach.

The evening’s second session, the Iftar dinner, provided an opportunity for a more relaxed exchange of ideas. As guests broke their fast together, conversations moved beyond booking systems and sales tools to broader discussions about the future of the travel industry.

Networking during such gatherings often proves just as valuable as formal training sessions. Relationships formed in these spaces frequently lead to new collaborations, partnerships and business opportunities.

For travel agents operating in a competitive market, these interactions can open doors to new airline partnerships, better understanding of travel products and stronger industry networks.

The choice to hold the event during Ramadan also added a meaningful cultural dimension to the gathering. The shared Iftar meal created a moment of reflection and community, reinforcing the values of partnership and mutual support that underpin the travel industry.

For KATA, such engagements are part of a broader strategy to strengthen the professional capacity of Kenya’s travel agents while building a more connected and resilient industry.

As the travel sector continues to recover and expand following global disruptions in recent years, industry players are increasingly recognising the importance of collaboration and knowledge sharing. Training programmes, airline partnerships and regional networking events are becoming critical tools for ensuring that agents remain equipped to meet evolving traveller demands.

The Coast region, with its dynamic tourism market and growing population of travel professionals, represents a key frontier for this growth. By hosting training and networking events in Mombasa, KATA and its partners are helping ensure that agents outside the capital remain fully integrated into the national travel ecosystem.

The success of the Skyward Airlines training and Iftar gathering therefore goes beyond the evening’s programme. It reflects the continued strengthening of partnerships that sustain Kenya’s travel industry, partnerships between airlines and agents, between national associations and regional professionals, and between technology and human expertise.

As guests departed the Sapphire Hotel after the evening’s networking session, the conversations continued in small groups in the hotel lobby and parking area, a familiar sign that the industry thrives not only on formal presentations but also on the relationships built around them.

For Kenya’s travel sector, those relationships remain one of its most valuable assets. And along the Coast, they are continuing to grow stronger.

Sh63 Billion, 400,000 Fans and Four Days of Racing: How the Safari Rally Is Driving Kenya’s Tourism Boom

Every March, the quiet lakeside town of Naivasha transforms into the epicentre of one of the world’s toughest motorsport spectacles, the WRC Safari Rally. What was once simply a legendary motorsport challenge has rapidly evolved into one of Kenya’s most powerful tourism and economic catalysts. Beyond the roar of engines and clouds of Rift Valley dust lies a multi-billion-shilling tourism opportunity, one that travel agencies and tour operators are only beginning to fully exploit.

In raw numbers, the rally’s economic footprint is striking. Government estimates indicate the event generates over Sh63.3 billion in total economic value, with more than Sh24.7 billion linked directly to job creation and business activity across sectors such as tourism, hospitality, transport, and retail.

For a sporting event that runs for only four days, the economic multiplier effect is extraordinary.

The rally attracts more than 100,000 spectators and participants, with some editions drawing even larger crowds as the event gains global traction again since returning to the World Rally Championship calendar in 2021.

More recent estimates suggest hundreds of thousands of spectators, with reports indicating up to 400,000 people attending across three days, representing over 40 nationalities.

For tourism strategists, these numbers translate into a powerful narrative: sports tourism can deliver the same scale of visitor flows typically associated with major festivals or peak safari seasons.

The ripple effect across the hospitality industry is immediate and visible. Hotels around Lake Naivasha routinely report 100 percent occupancy during the rally weekend, forcing visitors to spill over into neighbouring towns such as Nakuru, Elementaita, and even Nairobi.

Resorts along Moi South Lake Road, a corridor that hosts some of the region’s most popular lodges, experience demand spikes months in advance as rally fans secure accommodation early.

For hoteliers, the rally has become one of the most reliable annual revenue events in the tourism calendar.

But the benefits extend far beyond hotel rooms.

Local restaurants, butcheries, petrol stations, and small traders experience dramatic spikes in sales during the rally week. Business owners report revenues rising by as much as 80 percent, as thousands of spectators descend on the town and surrounding rally stages.

From boda boda riders ferrying fans between spectator stages to farmers supplying food vendors, the event triggers a broad micro-economy that spreads income across the entire local value chain.

At a national level, the rally also acts as a powerful marketing engine. The global television and digital coverage associated with the World Rally Championship delivers media publicity valued at about Sh8 billion, showcasing Kenya’s landscapes and tourism attractions to millions of viewers worldwide.

Few marketing campaigns could replicate this scale of international exposure.

This exposure is particularly valuable because the rally is staged within one of Kenya’s most scenic tourism corridors.

The rally routes pass through landscapes near Lake Naivasha, Hell’s Gate National Park, the Aberdare ranges, and other iconic Rift Valley attractions. These locations, broadcast globally during the event, effectively turn the rally into a moving tourism advertisement for Kenya’s wilderness experiences.

The tourism industry has already begun capitalising on this visibility. The Kenya Tourism Board is actively using the rally to position the country as a sports tourism destination, combining motorsport with safari, beach, and cultural experiences.

Regional tourism markets are responding strongly to this strategy.

In 2025, East African countries alone contributed over 568,000 visitors to Kenya, with Uganda accounting for 238,595 arrivals, Tanzania 212,365, Rwanda 72,094, and the Democratic Republic of Congo 45,210.

Events such as the Safari Rally provide a compelling reason for these travellers to cross borders for short tourism trips.

For travel agents, this presents a largely untapped opportunity.

While accommodation providers and event organisers have capitalised on the rally’s popularity, structured travel packages around the event remain relatively limited compared to global sports tourism markets such as Formula One or the Dakar Rally.

Yet the ingredients for successful sports tourism packages are already present.

First is the audience scale. With over 10,000 regional visitors expected annually from neighbouring countries alone, the rally offers a ready-made inbound tourism market looking for travel experiences around the event.

Second is the duration of stay. Rally fans typically arrive several days before the event and often remain afterwards to explore nearby attractions. Tourism officials note that many visitors extend their trips beyond Naivasha to destinations such as the Kenyan coast or national parks.

For travel agents, this behaviour creates opportunities to design multi-destination itineraries combining rally attendance with wildlife safaris, lake excursions and coastal holidays.

Third is the experiential nature of the rally itself.

Unlike stadium sports where spectators remain in fixed seats, rally fans travel between stages scattered across vast landscapes. This requires transportation logistics, local guides, accommodation coordination and sometimes camping arrangements — all services that travel agencies are well positioned to organise.

In mature sports tourism markets, these needs are packaged into structured products: rally tours, spectator safaris, VIP viewing experiences and photography expeditions.

Kenya’s travel industry could replicate these models around the Safari Rally.

For example, a four-day rally package could include airport transfers from Nairobi, accommodation in Naivasha, guided access to key spectator stages, evening entertainment and excursions to nearby parks such as Hell’s Gate.

Extending the itinerary by three or four additional days could incorporate Lake Nakuru National Park or Maasai Mara safaris, converting a rally weekend into a full tourism circuit.

Such packages could significantly increase visitor spending per traveller.

The economic potential becomes clearer when considering the rally’s short duration.

Estimates suggest the event injects at least Sh6 billion into the Kenyan economy in just four days, supporting more than 24,700 jobs across tourism, hospitality, and related sectors.

Expanding travel packages around the rally could push these numbers even higher by extending visitor stays and diversifying tourism activities.

Infrastructure investment is also following the rally’s growth.

Since the event returned to the global championship calendar in 2021, Naivasha has witnessed increased investment in hospitality infrastructure, serviced apartments, petrol stations, and retail outlets designed to cater to rising visitor numbers.

Economists view such investments as evidence of how large sporting events can permanently reshape regional economies.

For Kenya’s tourism sector, the Safari Rally is proving that motorsport can become a powerful economic driver alongside traditional safari tourism.

Yet the long-term success of sports tourism depends on how effectively industry players build structured travel products around such events.

Travel agencies, therefore, sit at the centre of the next phase of growth.

By integrating motorsport experiences with wildlife tourism, cultural excursions, and coastal holidays, agencies can convert the rally from a four-day spectacle into a multi-week tourism pipeline.

The engines roaring across the Rift Valley are therefore doing more than thrilling motorsport fans.

They are accelerating a new frontier in Kenya’s tourism economy — one where sports, adventure, and travel converge.

And for the travel industry, the message is clear: the Safari Rally is not just a race.

It is a business opportunity moving at full speed.

The Invisible Marathon, A Day (and Night) in the Life of a Travel Agent

You know we can just book directly, right?

Every travel agent has heard that line. Sometimes it comes casually, sometimes it arrives like a warning shot before negotiations begin. It’s the modern traveler’s way of saying: prove why I need you.

Yet behind the calm replies, fast searches, and polished itineraries lies one of the most misunderstood professions in the travel industry. Travel agents are planners, negotiators, problem-solvers, therapists, crisis managers, and occasionally magicians. They work in a world where every booking carries urgency, every traveler believes their trip is the most important one happening today, and every flight delay becomes a personal emergency. To understand the life of a travel agent, imagine a profession where your workday begins with optimism and ends with twenty browser tabs open, two ringing phones, a traveler texting from an airport lounge, and an airline website that refuses to load. Welcome to the invisible marathon.

Please get me the ticket by morning.” The day often begins with messages like this.

Emails trickle in overnight. Some are polite—“Hi, could you quote flights to Dubai next month?” Others arrive with the tone of someone who has already packed their bags. Then comes the optimistic one: “Do your best, flights must be full but I trust you.” Trust is the word every agent loves and fears simultaneously. Because travelers assume agents have secret doors into airline systems, hidden seats, special buttons marked “Emergency CEO Travel.” Reality is less glamorous. Agents face the same seat availability as everyone else, except they must navigate multiple airline systems, fare rules, taxes, restrictions, and volatile prices that can change faster than stock markets. While the traveler drinks morning coffee, the agent is comparing twelve flight combinations, calculating baggage allowances, checking visa restrictions, and wondering why the cheapest fare involves a six-hour layover in a city the client has never heard of. Then comes the inevitable call: “Can we leave earlier but arrive later?”

When the quote is finally ready, the agent sends it carefully formatted—flights, times, airline, fare rules.

Then the response arrives: “Take me through this quote again.” That sentence rarely means clarification. It means negotiation. “The service charge is on the high… can we negotiate that?” For travel agents, this moment feels oddly familiar—like a chef serving a carefully prepared meal only to hear someone say, “Nice dish. But can we remove the cost of cooking?” The irony is that travelers rarely see the hours behind that quote: comparing routes, confirming availability, calculating fare changes, checking cancellation policies, and sometimes calling airline help desks that sound suspiciously like they’re operating from another time zone and another decade. But negotiation is part of the job, so the agent calmly explains the fees. The traveler pauses. “Let me think about it.” The agent knows what that means. It means the traveler is now checking online.

This is the modern travel agent’s version of a chess match. The traveler opens three booking sites. The agent waits. Sometimes the traveler returns victorious: “Look! I found it cheaper online.” The agent looks at the screenshot—different airline, two stopovers, no baggage, non-refundable ticket, airport change in the middle of the night. But cheaper. Sometimes the traveler disappears completely—only to return weeks later with a familiar message: “Hi… the airline changed my flight. Can you help?” The agent smiles politely, despite the silent thought: You said you didn’t need me.

By afternoon, travel agents enter what can only be described as the crisis zone.

Flights change. Airlines cancel routes. Weather delays ripple across continents. A traveler messages from an airport: “What is this delay? Cancelled??” Another sends panic in all caps: “MY CONNECTION IS 35 MINUTES.” Then comes the angry one: “You have booked me this airline, it’s a joke. I’d have just walked into airline XYZ.” This is the moment every travel agent knows well. When flights go smoothly, the airline gets the credit. When something goes wrong, the agent becomes responsible for global aviation. Agents respond calmly. They call airlines. They rebook flights. They negotiate seat releases. They reroute passengers through cities no one originally planned to visit. To the traveler, it feels like magic. To the agent, it feels like juggling flaming suitcases.

Travel agents also deal with something airlines never see: the human stories behind trips.

A honeymoon delayed. A student flying abroad for the first time. A family rushing to attend a funeral. A business executive who cannot miss a meeting. “I can’t miss this meeting,” a traveler insists. That sentence carries weight, because agents understand that behind every itinerary is a life moment. Which is why they stay late searching for alternatives when flights vanish, why they monitor airline alerts after midnight, why they message travelers when storms threaten routes—not because it’s in the contract, but because someone’s journey matters.

Most people believe travel agents finish work at 5 p.m. In reality, evening is when the real drama begins. Airline schedule changes arrive overnight. International travelers send messages from different time zones. Emergency calls appear. “Hi, sorry to bother you… the airline says I need to change terminals.” Or the classic midnight message: “My passport expires in five months… is that okay?” Agents often respond while half-asleep, mentally calculating visa rules, because tomorrow morning the traveler expects certainty.

In the digital age, people assume travel agents exist only to issue tickets. But tickets are the smallest part of the job. The real value appears when things go wrong—when an airline cancels flights at midnight, when airports close due to storms, when visa requirements suddenly change, when travelers realize a cheap ticket comes with strict restrictions. Travel agents become navigators in the chaos. They know fare rules. They understand airline behavior. They know which routes recover faster after disruptions. And perhaps most importantly, they know who to call. In a world of automated customer service and endless hold music, that knowledge is priceless.

Travel agents develop a unique sense of humor. They laugh about the impossible requests. “Can you find me a direct flight from Nairobi to a small island with no airport?” They smile at last-minute miracles. “Hi, I need to fly tonight… business class… but at economy price.” And they quietly celebrate when a complex itinerary finally works—three countries, four airlines, zero delays. To travelers, it’s just a trip. To the agent, it’s a perfectly solved puzzle.

As the day ends, one last message arrives: “Hi, just checking… are we confirmed?” The agent checks the booking again: seats confirmed, tickets issued, everything ready. “Yes,” they reply. The traveler sleeps peacefully. The agent finally closes their laptop. But before the night ends, another notification appears. A new message. “Hi… I need a flight tomorrow morning.”

The invisible marathon continues.

Travel agents don’t just sell tickets. They absorb stress so travelers can focus on the journey. They translate airline language into human language. They fix problems travelers never even see. And while technology has changed the industry, one thing remains true: behind every smooth journey is someone who worked tirelessly to make it happen, often quietly, often invisibly, often while hearing the familiar line: “You know we can just book directly, right?

Travel agents simply smile, because they know something most travelers only discover later. Anyone can book a flight. But when travel goes wrong, experience becomes the most valuable ticket of all.

Jomo Kenyatta International Airport (JKIA) Among Africa’s 10 Busiest Airports

Jomo Kenyatta International Airport (JKIA) continues to cement its status as East Africa’s largest aviation gateway. Over the past few years, it has undergone significant modernization, including terminal expansions, upgraded passenger facilities, and enhanced cargo operations, positioning the airport as a key hub connecting Kenya to major African capitals, Europe, and Asia.

With approximately 7 million passengers annually, JKIA ranks 7th among Africa’s 10 busiest airports, trailing hubs like O.R. Tambo International (Johannesburg), Cairo International, and Addis Ababa Bole. The airport plays a central role in facilitating business travel, regional trade, and tourism, supporting Nairobi’s growing reputation as a continental hub.

Nairobi has been recognized as Africa’s top business travel destination, hosting multinational conferences, corporate delegations, and regional trade events. The city’s modern hotels, conference centers, and transport infrastructure complement JKIA’s connectivity, allowing seamless movement for business and leisure travelers alike.

Top 10 Busiest Airports in Africa:

  1. O.R. Tambo International, Johannesburg (South Africa)
  2. Cairo International, Cairo (Egypt)
  3. Cape Town International, Cape Town (South Africa)
  4. Addis Ababa Bole, Addis Ababa (Ethiopia)
  5. Murtala Muhammed International, Lagos (Nigeria)
  6. Mohammed V International, Casablanca (Morocco)
  7. Jomo Kenyatta International, Nairobi (Kenya)
  8. Houari Boumediene, Algiers (Algeria)
  9. King Shaka International, Durban (South Africa)
  10. Entebbe International, Entebbe (Uganda)

JKIA’s modernization and Nairobi’s rise as a business and tourism hub reflect Kenya’s strategic role in African aviation and its growing influence as a gateway for international travel in East Africa.

Source: zawya.com

Dubai Stands Strong Amid Regional Tensions: Tourism and Preparedness on Display

Despite ongoing tensions in the Middle East stemming from the Iran conflict, Dubai continues to showcase its resilience, preparedness, and commitment to visitors and residents. While regional airspace restrictions have disrupted flights, the city’s government and tourism authorities have acted swiftly to mitigate the impact.

Hotels across the emirate are accommodating stranded travelers without increasing rates, ensuring visitors affected by flight cancellations have safe, reliable lodging. At the same time, the government has coordinated special repatriation flights to help residents and tourists return home efficiently, highlighting Dubai’s ability to respond quickly in crises.

Airports remain operational, and public attractions continue to welcome visitors under enhanced safety protocols. Hotels, airlines, and authorities are working together to provide flexible bookings and timely updates, reinforcing the city’s image as a secure and organized destination, even in uncertain times.

Dubai’s diverse tourism offerings, from luxury shopping and modern attractions to cultural heritage sites and culinary experiences, continue to attract global travelers. The government’s proactive measures, including safety protocols, accommodation support, and repatriation services, demonstrate that the emirate is equipped to manage crises without compromising visitor experience.

Industry observers note that Dubai’s approach sets a benchmark for crisis-ready tourism hubs. Visitors can expect secure accommodations, responsive government support, and operational infrastructure that ensures continuity in travel, business, and leisure, even as regional tensions persist.

Dubai’s swift action to protect tourists, maintain hotel services, and provide repatriation flights underscores the city’s resilience, organization, and global appeal, ensuring it remains a preferred destination despite the uncertainties posed by regional conflicts.

Which Airlines Are Flying To The UAE And Which Have Paused Flights? Latest Update

Air travel to and from the United Arab Emirates is experiencing widespread disruptions as airlines adjust schedules in response to ongoing regional tensions and intermittent airspace closures across the Middle East. Several carriers continue limited operations, while others have temporarily suspended flights to ensure safety and compliance with aviation regulations.

UAE-based carriers remain the backbone of regional connectivity. Emirates, Etihad Airways, flydubai, and Air Arabia are operating flights on reduced schedules, with revised timetables to accommodate changes in airspace availability. Air Arabia has expanded operations to 44 destinations from Sharjah, Abu Dhabi, and Ras Al Khaimah, offering travelers continued access to key Middle Eastern, Asian, and European destinations.

Several international airlines have temporarily suspended flights to the UAE amid security and logistical concerns. KLM Royal Dutch Airlines has cancelled all flights to Dubai, Riyadh, and Dammam until March 28, 2026. British Airways has paused operations to Dubai and Abu Dhabi, citing regional instability. Other European and Asian carriers have adjusted their schedules or temporarily halted flights depending on airspace restrictions and government advisories.

African airlines continue to provide vital links between the continent and the UAE. Ethiopian Airlines operates flights from Addis Ababa to Dubai, while Kenya Airways maintains daily connections between Nairobi and Dubai. RwandAir serves the Kigali–Dubai route, and EgyptAir continues to fly between Cairo and UAE airports. Royal Air Maroc connects Casablanca to Dubai and other Gulf hubs. These routes remain critical for business, tourism, and the movement of migrant workers from Africa to the Gulf.

The ongoing disruptions are largely due to geopolitical tensions and the closure of airspace in several Middle Eastern countries. Airlines have rerouted flights to avoid restricted areas, resulting in longer travel times, increased fuel costs, and changes to previously scheduled departures and arrivals. In some cases, flights have been temporarily suspended to ensure the safety of passengers and crew while alternative routes are identified.

Travelers are advised to check the latest flight schedules directly with airlines, as timetables are subject to change on short notice. Passengers are also warned to be cautious of unofficial booking offers and potential scams, which have reportedly increased amid the current travel uncertainty.

Airlines are gradually resuming operations where possible, prioritizing routes with the highest demand. UAE airports continue to function as major hubs for connecting flights between Asia, Europe, and Africa, although capacities remain lower than normal. International authorities continue to monitor the situation closely, and adjustments to flight schedules are expected to continue in response to changing regional conditions.

Despite these challenges, connectivity between Africa and the UAE remains largely intact through the continent’s leading carriers. Ethiopian Airlines, Kenya Airways, RwandAir, EgyptAir, and Royal Air Maroc provide a network of regular services that facilitate commerce, tourism, and the travel needs of expatriate communities. The continuity of these flights underscores the UAE’s role as a major regional hub and highlights the resilience of African carriers in maintaining international connectivity amid geopolitical disruptions.

Passengers planning trips to or from the UAE are encouraged to verify flight information ahead of travel, monitor airline updates, and allow for additional time due to potential delays. While limited operations continue to support essential travel, ongoing regional tensions are expected to affect flight schedules in the coming weeks.

Sources: Times of India, Times of India, Times of India, CN Traveler, Travel and Tour World, The Star Kenya, Capital FM Kenya, FCM

Travellers lose over USD 13 billion to travel scams each year

Global travel continues to expand as more people journey across borders for holidays, business, education, and family visits. But alongside this growth, travel-related fraud is also on the rise, exposing millions of travellers to costly scams.

According to global consumer protection reports, an estimated 13 million travellers fell victim to travel scams in 2025 alone, resulting in losses exceeding USD 13 billion worldwide. The figures highlight a troubling trend in which unsuspecting travellers are deceived by individuals posing as travel agents but who are neither licensed nor recognised by professional industry bodies.

In many cases, travellers are lured by enticing offers circulating online or on social media platforms. These promotions often advertise unusually cheap air tickets, heavily discounted holiday packages, or promises of fast-tracked visa processing. However, once payments are made, some travellers later discover that their flight tickets were never issued, hotel bookings do not exist, or the agent disappears altogether.

For many victims, this painful discovery comes only days before departure, turning what was meant to be a memorable journey into a costly and stressful experience.

With the Easter holiday season approaching, families and individuals are already making travel plans to visit loved ones or explore new destinations. The period traditionally sees a surge in travel bookings, but it is also a time when fraudsters become particularly active, targeting travellers eager to secure last-minute deals.

Travellers who rush into making payments without verifying the credibility of a travel agent risk losing both their money and their travel plans.

The Kenya Association of Travel Agents (KATA) continues to urge travellers to use accredited travel agents who operate under strict professional standards and industry regulations. Such agents provide legitimate travel services, ensure bookings are processed through recognised reservation systems, and offer guidance on visas, travel insurance, and destination requirements.

More importantly, accredited agents are accountable to recognised industry bodies, giving travellers an added layer of protection and confidence when making their travel arrangements.

At KATA, protecting travellers and promoting professionalism within the travel industry remains a key priority. The association continues to champion high standards, integrity, and accountability among its members, who are recognised as certified travel agents operating within a professional framework that ensures transparency, ethical conduct, and reliable travel services for the public.

This year, the association will also address the growing challenge of fraud during the Kenya Travel Industry Payments Summit (KTRIPS) 2026, KATA’s flagship forum dedicated to the evolving payments ecosystem within the travel sector.

The summit will take place on 25 March 2026 from 8:00 a.m. at PrideInn Azure Hotel in Nairobi’s Westlands area, under the theme:

“Risk-Proofing Travel Agencies: Effective Fraud Management in a Digital Payment Era.”

The event comes at a critical moment as digital fraud continues to affect the global travel sector. Industry estimates indicate that the travel industry loses between USD 11 billion and USD 25 billion annually to payment-related fraud, including stolen card transactions, fake bookings, account takeovers, and chargebacks. High-value airline tickets and hotel reservations are among the most frequently targeted transactions.

On the consumer side, fraud attempts such as phishing, smishing, and identity-based scams remain widespread, underscoring the urgent need for stronger risk-management strategies across the travel payments ecosystem.

Certified travel agents undergo verification and operate under industry standards designed to safeguard travellers. They provide genuine travel bookings, professional advice on destinations and visa requirements, and support in the event of travel disruptions.

Most importantly, they are accountable and committed to delivering quality service, ensuring that travellers’ investments and expectations are protected.

As Easter travel plans gather momentum, KATA encourages travellers to book their journeys through certified travel agents. By doing so, travellers can enjoy peace of mind knowing that their trips are being handled by professionals who adhere to the ethics and standards of the travel industry.

Travel should be an exciting and fulfilling experience. By choosing certified travel agents, travellers not only protect themselves from fraud but also help support a professional and trustworthy travel industry.

Africa’s Tourism Boom Fuels Aviation Growth, New ATTA Report Shows

Africa’s tourism resurgence is driving a surge in aviation growth across the continent, according to a new report released by the African Travel and Tourism Association (ATTA).

The white paper, titled “Africa in the Air,” highlights how rising travel demand and expanding airline capacity are positioning Africa as one of the world’s fastest-growing tourism regions. The report was presented during the global tourism trade event ITB Berlin, drawing attention to the continent’s growing role in international travel.

Aviation Capacity Surges Across Africa

According to the ATTA report, Africa’s aviation sector is experiencing one of its strongest expansions in years. Between January and October 2026, 182.4 million departure seats are scheduled across the continent, representing a 13.7% increase compared with the same period in 2025.

International travel is the main driver of this growth. International seat capacity rose 18.6% year-on-year, while domestic capacity increased more modestly at 3.3%.

Industry leaders say the expansion reflects a renewed global appetite for travel to Africa following the pandemic-era slowdown.

Europe Leading Travel Demand

Western Europe remains the biggest source market for travel to Africa. Countries such as the United Kingdom, France, Italy and the Netherlands are sending growing numbers of visitors to destinations across East, North and Southern Africa.

The Middle East is the second-largest external market for African aviation, with 21.2 million seats scheduled for 2026, reinforcing strong travel links between Gulf hubs and African cities.

However, the report suggests that North and South America represent largely untapped opportunities, with relatively limited flight capacity despite growing interest in African destinations.

Africa’s Fastest-Growing Aviation Markets

Five major markets are driving aviation growth across the continent. These include Egypt, South Africa, Morocco, Ethiopia and Kenya, which together account for the largest share of airline seat capacity.

  • Egypt – 30.9 million seats
  • South Africa – 26.8 million seats
  • Morocco – 22.5 million seats
  • Ethiopia – 17 million seats
  • Kenya – 10.2 million seats

The data also shows strong growth among African carriers, with airlines such as Ethiopian Airlines, EgyptAir and Royal Air Maroc continuing to expand international networks.

East Africa Emerging as a Key Hub

One of the most notable trends highlighted in the report is the rapid expansion of aviation in East Africa. The region recorded a 24.3% increase in seat capacity, making it the fastest-growing aviation market on the continent.

Major hubs such as Addis Ababa, Nairobi and Johannesburg are becoming increasingly important for connecting travellers between Africa, Europe and Asia.

Industry leaders say this improved connectivity is helping unlock tourism growth by making African destinations more accessible to global travellers.

Aviation Key to Africa’s Tourism Future

Despite the positive outlook, industry experts warn that aviation infrastructure, visa policies and airline collaboration will be critical if Africa is to sustain its tourism growth momentum.

According to ATTA, continued investment in airports, airline networks and travel facilitation policies will determine whether Africa can maintain its position as the world’s fastest-growing tourism region.

For the travel industry, the message is clear: as tourism rebounds, aviation will play a decisive role in shaping Africa’s economic and tourism future.

Source: Aerospaceglobalnews.com

Lufthansa Adds Flights to Asia and Africa as Middle East War Reshapes Air Travel

Europe’s largest airline group, Lufthansa Group, is expanding flights to Asia and Africa after geopolitical tensions in the Middle East disrupted one of the world’s most important aviation corridors.

The German carrier reported stronger-than-expected financial results for 2025, but warned that the conflict affecting key airspace across the Gulf region could reshape global travel patterns in the months ahead.

The airline posted an adjusted operating profit of about €2 billion for 2025, beating analyst expectations and improving on the previous year’s performance. Strong passenger demand, lower fuel costs and improved operational efficiency helped support the group’s recovery after years of pandemic-related disruptions.

However, the ongoing conflict across parts of the Middle East has forced airlines to reconsider flight routes and network strategies.

Middle East Corridor Under Pressure

Airspace disruptions across parts of the Gulf and surrounding regions have complicated long-haul operations between Europe and Asia. Many airlines rely heavily on these corridors because they offer the shortest and most efficient routes connecting major global hubs.

As a result, carriers including Lufthansa Group have had to suspend or reduce services to several destinations in the region while reassessing flight paths and schedules.

The situation has also pushed airlines to redeploy aircraft to alternative markets, particularly in Asia and Africa, where travel demand remains strong and route networks can be adjusted more easily.

Africa Gains Strategic Importance

For Lufthansa, Africa is emerging as an increasingly important market in this shifting aviation landscape.

The airline is boosting capacity to several destinations across the continent as part of a broader strategy to offset disruptions elsewhere. Demand for travel between Europe and Africa has remained resilient, driven by tourism, business travel and diaspora movements.

The expansion reflects a wider industry trend in which African routes are becoming more strategically valuable for global carriers looking to diversify networks during periods of geopolitical uncertainty.

Major African hubs such as Nairobi, Addis Ababa and Johannesburg continue to play a growing role in global aviation connectivity, particularly as airlines adjust to shifting geopolitical realities.

Strong Demand Supports Recovery

Lufthansa’s improved performance in 2025 was also supported by lower fuel costs and steady passenger demand, allowing the group to strengthen margins and stabilise operations.

Cargo and maintenance divisions also contributed positively to the airline’s overall results, helping offset operational challenges faced across some passenger markets.

Looking ahead, Lufthansa plans to increase overall capacity by about 4% in 2026, although executives acknowledge that geopolitical tensions remain a major uncertainty.

An Industry in Flux

The evolving crisis once again highlights how closely aviation is tied to global politics. Conflicts that disrupt airspace can quickly force airlines to reroute flights, adjust networks and shift capacity to entirely different regions.

For global carriers like Lufthansa Group, expanding routes to Asia and Africa is both a commercial opportunity and a strategic response to an increasingly unpredictable aviation environment.

As the situation in the Middle East continues to unfold, airlines across the world are likely to keep adjusting their networks — and Africa may find itself playing a larger role in the global aviation map.

Source: Reuters.com

The Women Shaping Travel in Kenya and Beyond

Long before travel agencies existed, women were already shaping how the world moved.

They travelled when society said they shouldn’t, wrote about places few people had seen, and gradually built the networks that would evolve into the global travel industry. Today, women form a significant part of the tourism workforce — especially in travel agencies, tour operations, and hospitality — and their influence continues to grow.

In Kenya, many travel firms, safari companies, and destination management agencies are now led or co-founded by women. Their presence reflects not only a shift in the industry’s leadership but also the skills and perspectives they bring to a profession built on organisation, trust, and relationships.

The story stretches back centuries. In the 19th century, travelling alone as a woman was considered unconventional, even improper. Yet some women ignored those social limits and explored the world anyway.

One of the most remarkable was Ida Laura Pfeiffer, who journeyed across Asia, the Americas, and Africa in the mid-1800s. Between 1846 and 1855, she travelled more than 240,000 kilometres by sea and 32,000 kilometres by land, completing two journeys around the world at a time when long-distance travel was slow and often dangerous.

Despite her achievements, she was denied membership in the Royal Geographical Society simply because the organisation did not admit women. Yet her travel writing inspired others and helped normalise the idea that women could explore the world independently.

By the late 19th century, women were not only travelling but helping others travel as well. In 1891, the Women’s Rest Tour Association was established in the United States to help women travel abroad safely and affordably. Members shared recommendations on hotels, routes, and travel logistics across Europe and beyond.

The association functioned almost like an early travel advisory network — long before modern travel agencies emerged. It reflected the organisational skills and collaborative approach that would later become central to the tourism industry.

As tourism expanded during the 20th century, women increasingly moved from travellers to travel professionals. One notable pioneer was Freddye Scarborough Henderson, who founded Henderson Travel Service in 1955, one of the first Black-owned travel agencies in the United States.

Her company organised international travel for African-American clients during an era when segregation limited travel opportunities. Henderson even coordinated travel arrangements for Martin Luther King Jr. when he traveled to Oslo to receive the Nobel Peace Prize in 1964.

Her work demonstrated how travel agencies could expand access to global travel and connect communities that had historically faced barriers.

In Kenya, the rise of women in the travel industry mirrors broader changes in the country’s tourism sector. Tourism remains one of the country’s most important economic pillars, supporting hundreds of thousands of jobs through airlines, hotels, tour operators, and travel agencies.

Across Nairobi and other tourism hubs, women are increasingly running travel agencies, safari companies, and destination management firms. Many specialise in areas such as safari planning, corporate travel management, conference logistics, and educational travel programmes.

These roles demand a wide range of skills — from managing complex itineraries and negotiating with airlines to providing customer care during travel disruptions. The ability to multitask, communicate clearly, and respond quickly to unexpected changes is often what determines whether a travel experience succeeds or fails.

Within industry organisations such as the Kenya Association of Travel Agents, women are also contributing to professional development and industry standards, helping shape the future of travel services in the country.

Their influence extends beyond agencies and offices. In Kenya’s national parks and conservancies, more women are entering roles as safari guides, conservationists, and tourism entrepreneurs — positions that were historically dominated by men.

At the policy level, leadership within the tourism sector is also evolving. Rebecca Miano, Kenya’s Cabinet Secretary for Tourism and Wildlife, now oversees national tourism policy, wildlife conservation, and the promotion of Kenya as a global destination.

Globally, women continue to shape how travel evolves. Female entrepreneurs are launching boutique travel companies, designing sustainable tourism experiences, and creating travel products that focus on cultural exchange, community engagement, and responsible tourism.

These initiatives are influencing the direction of modern tourism, where travellers increasingly seek authentic experiences and meaningful connections with destinations.

From the early explorers who defied social norms to the entrepreneurs and professionals shaping travel today, women have long played a quiet but powerful role in the industry.

In Kenya, their growing presence in travel agencies, safari operations, and tourism leadership shows how that influence continues to expand — ensuring that the future of travel is being shaped by voices that were once largely absent from the conversation.