How tech has changed world of travel agents.

Travel Agents, travel consultants, travel advisors, travel specialists, and travel counselors are terms used interchangeably to describe the travel professional who helps to arrange travel for clients. Travel itself has always been in a state of transition.

The industry has evolved significantly since travelers carried paper tickets to the airport, paid in cash, and engaged in a tedious back-and-forth process to confirm their travel plans. What we may now view as cumbersome was once the height of convenience, given the technology available at the time.

In days past, far fewer people traveled compared to today, and the role of the travel agent was central to the entire process. Since the first travel agency was established in 1865 by Thomas Cook, a travel agent operated as a broker connecting travelers to transportation, accommodation and experiences for a commission.

The rise of technology has transformed the industry, moving it from the traditional model of booking travel through a travel agent located in a physical office at a corner street to a digital space where travelers can book trips from the comfort of their homes.

In the past, with limited information available to the general public, it was the travel agent’s job to paint a vivid picture of the destination for potential travellers. Travellers relied entirely on these agents for advice and information that today can easily be accessed online.

Clients no longer needed to rely on agents to convey information about destinations; instead, they could easily find it online. To stay relevant, travel agents had to evolve into travel advisors. This new role leverages their technical knowledge, which includes creating tailored travel packages based on a deep understanding of the traveller’s profile and the destination.

A professional travel advisor can anticipate and fulfill a traveller’s desires, ensuring a satisfying experience, says Nicanor Sabula, CEO of the Kenya Association of Travel Agents (KATA).

While one might assume that the advancements in technology would eliminate the need for human expertise, technology’s greatest strength is also its biggest weakness.

The limitless information available online also presents limitless possibilities for misinformation.

The online space is fraught with risks that only a trusted advisor can mitigate. Today’s travellers depend on travel advisors to verify their travel arrangements and provide technical advice on destination requirements.

Julie Dabaly Scott, Managing Director of CWT Kenya and Bunson Travel, says the role of a travel agent has undergone a significant transformation from simply booking and organizing travel arrangements to becoming a trusted travel advisor. As a result, the modern travel agent’s value now lies in offering personalized advice, insider knowledge, and tailored experiences that go beyond what can be easily found online.

She says this evolution in the role has led travel advisors to approach their work differently. In the past, the primary focus was on securing travel arrangements. Now, the role has expanded to encompass a holistic approach to travel planning. This includes assisting with travel insurance, visa applications, restaurant reservations, special event planning, and even providing support during the trip itself.

Tom Kitingu of Grato Travels says Kenyan travellers fall into two distinct categories. The first group consists of those with the resources but little time. These travellers don’t have the luxury to shop around for the best deals but demand customized experiences tailored to their tight schedules.

The second category includes budget travellers who, while knowledgeable about their needs, are willing to forgo certain luxuries but insist on getting the best value for their money.

At KATA, says Sabula, their role is to equip members with the tools and knowledge needed understand the preferences of today’s traveller.

KATA exists to protect the interests of travel agents and the traveling public by educating members, holding them accountable to professional standards, connecting them to opportunities, and representing them to authorities and other stakeholders in foreign policy formulation.

Travellers have increasingly adopted the internet as their primary source of travel inspiration, moving away from traditional travel agents who once served as key intermediaries for information and bookings. A growing number of travellers now opt for websites, AI-generated itineraries, and direct online bookings.

A veteran travel professional, Julie says the evolution of travel advisory services is an ongoing process. While some agents continue to adapt to this shift, others may face challenges. Julie expresses her optimism about the future of travel advisory services and emphasizes that the ability to adapt to changing market demands will be key to thriving in the industry.

Original coverage on Sunday Standard, October 27, 2024

20241027 The Standard (1)Download

Jomo Kenyatta International Airport Voted Africa’s Leading Airport.

Jomo Kenyatta International Airport (JKIA) in Nairobi, Kenya, has once again solidified its position as a premier aviation hub by being crowned Africa’s Leading Airport at the 2024 Africa Gala Ceremony of the World Travel Awards. The prestigious event, held last week at the breathtaking Diamonds Leisure Beach & Golf Resort in Diani Beach, Kenya, celebrated the finest in African travel, tourism, and hospitality, with JKIA receiving top honors for its outstanding facilities, operational efficiency, and service excellence.

The World Travel Awards, regarded as the most esteemed accolade in the global travel industry, highlight organizations that push the boundaries of excellence. For JKIA, this recognition reaffirms its status as a key gateway to Africa and a symbol of Kenya’s growing influence in international travel and aviation.

A Grand Event at Diani Beach
The 2024 Africa Gala Ceremony took place at the stunning Diamonds Leisure Beach & Golf Resort, nestled along the pristine Diani Beach on Kenya’s Indian Ocean coastline. With its luxurious setting, beautiful white sands, and world-class hospitality, the resort provided a fitting backdrop for an evening of glamour, celebration, and anticipation. Industry leaders, dignitaries, and professionals from across Africa gathered to honor the continent’s top achievers in travel and tourism.

As the nominees for Africa’s Leading Airport were announced, the room was filled with excitement, but it was JKIA’s name that was met with resounding applause as it claimed the coveted title once again. This win continues a streak of recognition for the airport, which has been lauded for its steady progress in transforming into a modern, passenger-friendly facility that meets international standards.

Jomo Kenyatta International Airport: A Gateway to Africa
Located in Nairobi, JKIA is Kenya’s largest and busiest airport, serving as a major hub for air travel in East Africa and beyond. Named after Kenya’s first president, Jomo Kenyatta, the airport is strategically positioned as a key transit point connecting Africa to the rest of the world. It is a crucial hub for Kenya Airways, the country’s national carrier, and numerous international airlines that operate flights between Africa, Europe, Asia, and the Americas.

JKIA handles millions of passengers annually, with its state-of-the-art facilities offering travelers a seamless experience. In recent years, the airport has undergone significant upgrades and expansions, enhancing its capacity to handle increasing passenger volumes and cargo. These improvements have positioned JKIA not only as a regional leader but also as a competitive player on the global aviation stage.

Key Improvements and Modernization Efforts
JKIA’s recognition as Africa’s Leading Airport comes on the back of extensive efforts to improve its infrastructure, services, and operational efficiency. The airport has invested heavily in modernizing its terminals, enhancing security protocols, and ensuring a smooth passenger experience.

Some of the notable upgrades include the expansion of Terminal 1A, which serves international passengers and has been designed to handle over 7 million passengers annually. The terminal is equipped with modern check-in counters, spacious waiting areas, and enhanced retail and dining options, providing travelers with comfort and convenience. Additionally, JKIA has made significant strides in adopting technology to streamline operations, including e-gates, automated security checks, and improved baggage handling systems.

Safety and security have also been a top priority for the airport, with the installation of advanced surveillance systems and strict security protocols to ensure passenger and cargo safety. These efforts have played a crucial role in JKIA achieving global recognition, not just from the World Travel Awards, but also from other international aviation bodies.

An Economic and Tourism Hub
JKIA’s importance extends far beyond being a mere transport facility—it plays a pivotal role in Kenya’s economy and tourism industry. As the primary entry point for international visitors, JKIA connects Kenya to the world, facilitating business travel, tourism, and trade. The airport’s connectivity is vital for promoting Kenya as a premier tourist destination, known for its world-renowned national parks, wildlife safaris, and beautiful beaches like Diani, where the World Travel Awards 2024 were held.

The airport’s role in bolstering Kenya’s economy cannot be overstated. It serves as a key link for cargo, including fresh produce exports like flowers and fruits, which are shipped to markets worldwide. As JKIA continues to expand its cargo handling capabilities, it enhances Kenya’s standing as a global trade hub.

A Bright Future for JKIA
Being named Africa’s Leading Airport for 2024 is both an acknowledgment of JKIA’s past achievements and an indication of its bright future. The airport has already announced plans for further expansion, with the construction of additional terminals and runways to accommodate growing passenger and cargo volumes. These developments are aimed at transforming JKIA into a world-class aviation facility that can compete with the best airports globally.

The win also signals Kenya’s commitment to improving its infrastructure and enhancing its position as a leading destination for international travel. With tourism on the rise and Nairobi growing as a major business hub in Africa, JKIA’s role as a critical facilitator of travel and commerce will only grow stronger.

Jomo Kenyatta International Airport’s recognition as Africa’s Leading Airport at the 2024 Africa Gala Ceremony of the World Travel Awards is a testament to the airport’s relentless drive for excellence. With modern infrastructure, cutting-edge technology, and a strong focus on passenger experience, JKIA is shaping the future of aviation in Africa. Its continued success not only boosts Kenya’s tourism and economy but also strengthens the country’s reputation as a key player in global travel.

As the airport looks ahead to further expansion and innovation, JKIA is set to remain a vital gateway to Africa, welcoming millions of travelers each year and contributing to the continent’s growing prominence on the world stage.

Source: Breaking Travel News

Kenya Airways Shines at the World Travel Awards.

For the third consecutive year, Kenya Airways (KQ), has been recognized as a Leading Airline at the World Travel Awards 2024. Kenya Airways was awarded as Africa’s Leading Airline in four categories namely:

• Africa’s Leading Airline 2024:

• Africa’s Leading Airline – Business Class 2024

• Africa’s Leading Airline Brand 2024

• Africa’s Leading Inflight Magazine 2024: Msafiri

The World Travel Awards recognizes leading organisations across the travel and tourism economy, including airlines, hotels, tour operators, travel agents, tourist attractions and safaris. These are organisations that have demonstrated innovation and dedication in providing exceptional travel experiences. Most notably, it seeks to recognize African tourism brands that have not only recovered but thrived in the post-pandemic era, demonstrating their resilience.

Speaking at the event, KQ CEO Allan Kilavuka said he was honored and grateful at winning the awards.

“Winning this means so much to us, as it’s not only as a validation of our hard work and efforts but also serves as a motivation to continue striving for excellence. We soared beyond expectations, reaffirming our position as the Pride of Africa.

Kenya Association of Air Operators Calls for Review of JKIA Privately Initiated Proposal (PIP) Concession Process.

The Board of the Kenya Association of Air Operators (KAAO) has officially called for a comprehensive review of the Privately Initiated Proposal (PIP) Concession process for Jomo Kenyatta International Airport (JKIA). This decision follows an extensive internal review process, driven by the views and concerns of its members, and was made public following the Board’s meeting on October 4, 2024.

Concerns Raised Over JKIA Concession Process

The KAAO Board expressed its strong reservations regarding the current approach to the JKIA concession, specifically objecting to the one-bidder process proposed for the management and operation of one of Kenya’s most strategic assets. The association argued that this approach jeopardizes the transparency and competitive nature expected from a Public-Private Partnership (PPP) of such magnitude.

In a statement, KAAO noted that its members unanimously agreed that JKIA’s concession, as presently conceived, was not in the best interest of the country. Concerns were raised over the credibility of the potential private partner involved, urging for a competitive and transparent bidding process. The Association emphasized the importance of following the steps outlined in Kenya’s PPP Act to ensure fairness and maximize the benefits for all stakeholders involved.

Advocating for a Competitive and Transparent Process

The KAAO Board firmly believes that a one-bidder process for a critical infrastructure asset like JKIA does not align with Kenya’s long-term interests. They recommended that the bidding process for the concession be opened up to multiple parties, ensuring that it is competitive and transparent. By adhering to the principles outlined in the National Aviation Policy and following a master plan for JKIA’s development, the concession could lead to meaningful upgrades to Kenya’s primary aviation hub.

The Association also stressed the need for a clear vision of JKIA’s future, driven by comprehensive stakeholder involvement. This includes a thorough feasibility study, a requirement that KAAO insists should be undertaken before proceeding with any concession. The members highlighted that such a study would offer critical insights into the needs of operators, users, and the public, ensuring that the eventual concession plan provides the best value for Kenya.

Reiterating the Need for Stakeholder Involvement and Infrastructure Development

A central demand from KAAO’s members is the prioritization of stakeholder engagement in the concession process. The association is calling for a collaborative effort that involves all parties from the outset to create a shared vision for JKIA’s future. KAAO emphasized that critical infrastructure projects, such as the development of a second runway and terminal expansions, must be included in any concession plans to ensure that JKIA can maintain its position as a leading aviation hub in the region.

In recent years, JKIA has faced increasing competition from other regional airports, and KAAO believes that its full potential can only be realized with a carefully planned development strategy. The proposed concession process, if executed correctly, could pave the way for these much-needed infrastructure upgrades, boosting JKIA’s capacity and efficiency in handling growing passenger and cargo traffic.

A Call for a Return to the Drawing Board

The KAAO Board ultimately recommended a return to the drawing board for the JKIA concession process, with a renewed focus on collaboration, transparency, and competitive practices. They emphasized that the end goal should be the development of JKIA as a dynamic, world-class aviation hub, serving not only Kenya but the entire region.

The Association’s stance reflects the deep-seated concerns among Kenyan air operators about the future of JKIA. With its strategic importance to the country’s aviation sector, any plans for its concession must be carefully scrutinized to ensure that Kenya’s long-term goals and the interests of all stakeholders are fully considered.

Source: Air Space Africa

UK announces changes to its visa application process.

The United Kingdom has announced changes to its visa application process that will affect applicants from several countries, including Kenya.

The UK government unveiled these updates on Monday, October 21, 2024, and will affect current and future visa applicants. Central to these changes is the switch from TLScontact to VFS Global as the new commercial partner for visa printing.

“This transition is set to take place between September 2024 and January 2025 across several regions, including Africa, Europe, the Middle East, and Central Asia. For Kenyan applicants, the process will start with TLScontact and conclude with VFS Global,” the UK High Commission in Nairobi said.

The High Commission has urged applicants to “remain calm and follow the instructions carefully,” provided via email from both TLScontact and VFS Global.

These emails will outline the necessary steps in the visa process. Applicants were also reminded to “check their junk folders” to ensure they do not miss any critical updates.

Those with scheduled visa interviews were advised to attend as planned.

However, if a rescheduling is required, applicants will have to pay the mandatory user pay (MUP) fee again, and then request a refund for the initial fee from TLScontact.

Despite the administrative changes, the High Commission reassured applicants that “the processing time for visas will remain unaffected.”

VFS Global will officially take over the visa application centres in Kenya from October 22, 2024.

This transition is part of a broader strategy to improve the efficiency and security of the visa application system.

The shift to VFS Global is expected to bring several benefits, including enhanced service delivery and heightened security.

With extensive experience in managing visa centres globally, VFS Global is well-prepared to manage the increased workload.

Along with the change in commercial partners, the UK Government has also introduced new measures to streamline the visa process.

One such innovation is the launch of an online visa application service called Access UK, which aims to simplify the process by providing “easy-to-follow checklists and online payment options.”

Public reaction to the changes has been mixed.

While some people expressed concerns about potential confusion and delays, others see it as a step in the right direction towards “improving the visa application process.”

The High Commission emphasized its commitment to “ensuring a smooth transition” and providing support to all applicants.

These changes come as the UK seeks to “strengthen its ties” with Kenya and other countries in the region.

UK High Commissioner to Kenya Neil Wigan highlighted the importance of “maintaining strong bilateral relations” and ensuring an efficient and secure visa system.

As the transition unfolds, the UK High Commission will continue to provide updates and guidance to applicants. Kenyans are encouraged to stay informed and follow all instructions to ensure a “smooth and successful visa application experience.”

Source: NTV Kenya

Why Africa’s tourism travel fairs should compete globally.

Tourism and travel experts in Africa want the travel fairs hosted within the continent to be repositioned to match global standards. This, they say, will help them attract top buyers of tourism business.

According to the president of the African Tourism Board, Cuthbert Ncube, the continent will not continue to play second fiddle in the competitive tourism environment that continues to evolve.

To achieve global standards, Ncube said the region must strive to avoid segmentation that only weakens the levels of presentation during the tourism expos.

“It’s time for us to stand and be counted as a region, we have what it takes to be on the same level with globally known tourism fairs held in other countries, ” Ncube remarked.

Ncube was speaking on the sidelines of the 14th edition of the annual Magical Kenya Travel Expo (MKTE) that ended over the weekend at Uhuru Gardens in Nairobi.

The event attracted over 4,000 delegates from 35 countries including 180 top buyers from across the globe.

“We are making impressive strides in making this show a premier tourism showcase in Africa as we continue to adopt innovations to resonate with the ever-dynamic tourism environment,” said June Chepkemei, Kenya Tourism Board chief executive officer.

Chepkemei said Africa should speak in one voice even as it benchmarks with best practices from globally known giants in tourism fairs such as London-based World Travel Market (WTM), German’s International Travel Bourse (ITB) and Asia’s leading travel show- Outbound Travel Mart (OTM) among others.

Francis Gichaba, KTB chairman, said the process should not hinder the resolve to position the region for global appeal, adding that countries should build on synergies amongst themselves as they seek formidable positions to present tourism business to the world.

The meeting was attended by tourism boards of South Africa, Rwanda, Uganda, Tanzania and Kenya.

Source: TNx

What Do Africa’s Airline Connections With The US Look Like Compared To 5 Years Ago?

It’s been almost five years since the start of the COVID-19 pandemic, and the aviation industry has mostly recovered . So, what are the United States’ direct flight connections with the continent of Africa for November 2024 compared to November 2019 before the pandemic? Africa is collectively home to around 1.4 billion people – far more than North and South America combined. According to data from Cirium, flights between the US and Africa have significantly more than recovered from the pandemic.

Airlines flying between the US and Africa

Comparing data for the months of November 2019 and November 2024 for direct flights from Africa to the United States, there has been a notable 33% increase in flights.

Delta Air Lines A330-200 shutterstock_2486927139

Photo: Markus Mainka | Shutterstock

In 2019, seven airlines flew from Africa to the United States – two US airlines and four airlines based in countries in Africa. Two United States-based airlines fly to Africa – Delta Air Lines and United Airlines . American Airlines is notable for not flying to Africa (there are reasons why American Airlines doesn’t fly to Africa ), while Southwest doesn’t even fly to Canada as its system is not set up to receive Canadian dollars .

Airlines flying between the United States and Africa in November 2024

  • Royal Air Marco
  • EgyptAir
  • Delta Air Lines
  • United Airlines
  • Kenya Airways
  • Ethiopian Airlines

Two of the six African airlines in 2019 were from North Africa (Royal Air Maroc in Marocco) and EgyptAir. Three airlines from sub-Saharan Africa (Ethiopian Airlines, Kenya Airways, and South African Airways). One airline from the African island nation of Cape Verde (Cabo Verde Airlines) doesn’t fit neatly into the North/Sub-Saharan African divide.

Delta Airbus A330

Related

Delta Once Planned A Massive African Expansion – What Happened?

Change in US-based flights to Africa

Notably, US-based Delta and United have driven the increase in flights between the continents. Overall, the number of monthly flights has increased from 640 to 852, a 33% increase.

United Airlines Boeing 787 departing LHR shutterstock_2400014209

Photo: Kevin Hackert | Shutterstock

Delta’s flights increased from 160 in November 2019 to 232 in November 2024. That represents a 45% increase in flights and a total of 59,506 seat capacity for November 2024. Delta is the airline with the most flights and seats between the US and Africa. It flies to South Africa, Nigeria, Ghana (in West Africa), and Morocco.

Airline:Flights November 2019Flights November 2024Change
Royal Air Maroc:134112-16%
Delta Air Lines:160232+45%
Ethiopian Airlines:91150+65%
Kenya Airways:4460+36%
EgyptAir:8674-14%
South African Airways:1120-100%
United Airlines:0224+100%
Cabo Verde Airlines:130-100%
Total:640852+33%

While United lacked any flights to Africa in November 2019, it has 224 scheduled for 225, placing it second after Delta. United’s African destinations are similar to Delta’s: South Africa, Nigeria, Ghana, and Morocco. All of these routes (except for flights from Newark to Marrakesh, Morocco) are served with Boeing 787-8 Dreamliners. Most are three times a week, although the flights to South Africa’s Johannesburg are daily.

United Airlines Boeing 767-300ER landing

Related

United Airlines Expands In Africa: Only US Carrier To Fly Non-Stop From Newark To Marrakesh

Marrakech is United Airlines’ fifth destination in Africa.

8

Change in Africa-based flights to US

Two African-based airlines ( Cabo Verde Airlines and South African Airways ) are no longer scheduled to fly to the US in November 2024. Whereas Ethiopian Airlines may have been a sub-Saharan success story, the same cannot be said for South African Airways. Once the leading airline in sub-Saharan Africa, it collapsed in 2019 but resumed operations in 2021 and is being rebuilt .

Ethiopian Airlines Boeing 777

Photo: Croatorum | Shutterstock

Despite a large civil war (and a series of other confusing civil wars) ravaging parts of Ethiopia (particularly between 2020 and 2022), the number of Ethiopian Airlines flights to the United States has increased by 65% from 91 flights to 150. That is the largest percentage increase of any airline over that time (from a non-zero starting point).

Ethiopian Airlines has grown to become one of the leading stars of airlines in sub-Saharan Africa and offers some of the best connections for the continent (there are comparatively few inter-African connections). Ethiopian Airlines has made its hub at Addis Ababa a major hub for sub-Saharan Africa in general. Unfortunately, in Western countries Ethiopian Airlines is perhaps better known for Ethiopian Airlines Flight 302 , whose Boeing 737 MAX 8 crashed in March 2019 (which heralded Boeing’s MAX crisis that continues to buffet the company today).

AirlineSeats November 2019Seats November 2024Change
Royal Air Maroc:38,50832,368-16%
Delta Air Lines40,04459,506+49%
Ethiopian Airlines:25,15543,136+71%
Kenya Airways:10,29614,040+36%
EgyptAir:26,57424,790-7%
South African Airways:30,7800-100%
United Airlines:054,024+100%
Cabo Verde Airlines:2,3790-100%
Total:173,736227,864+31%
Kenya Airways Boeing 787 Come Live The Magic livery

Photo: Abdul N Quraishi – Abs | Shutterstock

Kenya Airways has also been able to increase its flights to the US by 36%. EgyptAir and Royal Air Maroc have both decreased a little, with 14% fewer flights and 7% fewer seats, and 16% fewer flights and 16% fewer seats, respectively. There are no scheduled Cabo Verde Airlines flights scheduled for November 2024.

Africa is the world’s second-largest continent and has so much to see and do. It is one of the least explored regions of the world and very often gets in the news for all the wrong reasons. Sub-Saharan Africa is best known for its safaris to see the animals, but there is so much more on offer. The comparative dearth of flights to only seven of Africa’s 56 or so countries shows there is much more potential.

Source: Simple Flying

Ethiopian Airlines Commences Passenger Service to Port Sudan.

Addis Ababa, 15 October 2024: Ethiopian Airlines, the largest network operating carrier in Africa, is pleased to announce the commencement of its new passenger service to Port Sudan, a significant Red Sea port city, in the Republic of the Sudan. The inaugural flight departed from Addis Ababa Bole International Airport today following a colorful ceremony graced by delegates from the Republic of Sudan to Ethiopia, and Ethiopian Airlines’ executives. The commencement of Ethiopian Airlines’ new service to Port Sudan further strengthens the airline’s commitment to enhancing connectivity across the African continent and beyond, fostering regional socio-economic growth and facilitating trade and tourism. “We keep growing our network in Africa to provide seamless air connectivity while fostering commerce and tourism within the continent and beyond.” Said Mr. Mesfin Tasew, Group CEO of Ethiopian Airlines. “With the launch of this flight today, we are opening a new chapter of connectivity in East Africa and the entire continent. We are bringing the world closer to The Sudan and creating a stronger economic link to businesses.”


Port Sudan is Ethiopian Airlines second destination in The Sudan following Khartoum. Ethiopian offers daily passenger services to Port Sudan. The inauguration of this new route emphasizes Ethiopian Airlines’ dedication to broadening its presence throughout Africa, while simultaneously enhancing connectivity for both business and leisure travelers. The flights will offer daily connectivity between Port Sudan and Ethiopian Airlines’ more than 139 destinations globally.

Port Sudan lies on the Red Sea and is home to the Sudan’s main seaport. Port Sudan is also renowned for its beautiful beaches and excellence for scuba diving. Travelers can now book their flights to Port Sudan on Ethiopian Airlines’ digital channels or through their preferred travel agent.


About Ethiopian
Ethiopian Airlines Group (Ethiopian) is one of the fastest-growing airlines brand globally and the continent’s largest airline brand. In its seventy-eight years of successful operations, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success. Ethiopian commands the lion’s share of the African passenger and cargo network operating the youngest and most modern fleet to more than 150 domestic and international passenger and cargo destinations across five continents. Ethiopian’s fleet category consists of ultra-modern and environmentally friendly aircraft such as Boeing 737s, 777s, 787s, Airbus
A350-900 and De Havilland Q400.
Ethiopian is also pursuing multi-hub strategy through hubs in Lomé, Togo with ASKY, in Lilongwe, Malawi with Malawi Airlines and in Lusaka, Zambia with Zambia Airways. Having achieved its strategic plan (Vision 2025) ahead of time, Ethiopian is currently implementing a 15-year strategic plan Vision 2035 that will see it become one of the top 20 most competitive and leading aviation groups in the world. Ethiopian has been champion in various coveted awards including Skytrax’s ‘Best Airline in Africa Award’ for seven consecutive years among
others. The airline has been a Star Alliance member since 2011 and has been registering more
than threefold growth in the past 10 years.


For more at: www.ethiopianairlines.com
Email: CorporateCommunication@ethiopianairlines.com
Contact: (251-11)517-8913/8165/8907

Press release-Ethiopian Airlines Commences Passenger Service to Port Sudan (1)Download

Kenya Airways Set to Elevate In-Flight Dining Experience.

[Nairobi, Kenya, October 1, 2024] – Kenya Airways in collaboration with its customers is set to elevate
its in-flight dining experience following an exclusive Product Selection event held today at KQ’s Pride
Centre.
This unique gathering brought together select customers and culinary experts to sample a diverse array
of meals and drinks, all aimed at reshaping the airline’s onboard dining experience.
Allan Kilavuka, CEO of Kenya Airways, commented on the event, emphasizing that food is one of the
most memorable aspects of travel. He stated, “Kenya Airways is committed to transforming in-flight
dining from a routine necessity into an enjoyable experience that passengers can genuinely look forward
to.”

Kilavuka further emphasized the new upcoming menu, stating, “The new menu will showcase a
harmonious mix of global culinary influences and local flavors, guaranteeing that every guest discovers
something delightful to enjoy. Our goal is for our meals to be as thrilling as the destinations you’re
visiting.”
Sustainability is also a key focus of this initiative, with Kenya Airways planning to source ingredients
responsibly and support local producers. Kilavuka noted that this approach marries the culinary
experience with a commitment to environmental stewardship, enhancing the meal while contributing to
the well-being of the planet.
Attendees at the event were encouraged to provide feedback, which will help shape the future of Kenya
Airways’ in-flight offerings. This interactive experience underscores the airline’s dedication to passenger
engagement, making customers feel heard and valued in the decision-making process.
“Through this event, Kenya Airways is not only elevating its in-flight dining but also redefining what
travelers can expect from their journeys,” Kilavuka stated.
He added, “We aim to ensure that every aspect of your flight is enjoyable, from takeoff to landing,
leaving you with delicious memories long after the plane has landed.”
As Kenya Airways continues to innovate and refine its services, travelers can look forward to a dining
experience that captures the essence of hospitality and flavor, making every journey not just a means to
an end but a delightful part of the adventure.


Ends…


About Kenya Airways:
Kenya Airways (KQ), The Pride of Africa, is Kenya’s national carrier and a leading African airline on a mission to
propel Africa’s prosperity by connecting its people, cultures, and markets. We fly to 45 destinations worldwide, 37
of which are in Africa, connecting over 5 million passengers and over 70,000 Tons of cargo annually through the
Hub at Nairobi’s Jomo Kenyatta International Airport.

As the sole African carrier in the SkyTeam Alliance, we open up a world of possibilities for our customers,
connecting them to over 1,060 destinations in 173 countries. We take pride in offering a delightful flying
experience with a caring African touch. Our exceptional African hospitality has consistently earned us global
recognition including the prestigious Skytrax World Airline Awards where we were honoured with the Best Airline
Staff and Best Airline Cabin Crew in Africa in 2024.
For more information, visit www.kenya-airways.com or call our 24-hour Customer Services Desk at +254 20 327

  1. We are also available on X: @ KenyaAirways & @ KQSupport , Facebook: @ OfficialKenyaAirways, Instagram:
    @ OfficialKenyaAirways Tiktok: @officialkenyaairways
    For all media enquiries, please reach out to Kenya Airways Corporate Communications at
    Corporate.communications@kenya-airways.com.

See Full press release here:

Exclusive Product Selection for Elevated In-flight Dining Experience – Press Release (1)Download

Dubai Department of Economy and Tourism and Network International Partner.

Strategic partnership is aligned with the goals of the Dubai Economic Agenda, D33, to increase economic productivity by 50% through innovation and digital adoption. Signed at GITEX Global, the agreement will further facilitate access to finance and payment solutions for SMEs and fintech companies.

Dubai, United Arab Emirates: Dubai Department of Economy and Tourism (DET) has signed a strategic agreement with Network International, a leading enabler of digital commerce in the Middle East and Africa, to enhance Dubai’s digital economy and support the growth of small and medium-sized enterprises (SMEs), and fintech companies in the emirate.

Signed at GITEX Global 2024, the partnership will boost the digital payment infrastructure in Dubai and facilitate business access to finance and payment solutions, and is aligned with the goals of the Dubai Economic Agenda, D33, to double the size of Dubai’s economy by 2033 and to increase economic productivity by 50% through innovation and digital adoption. The agreement will also support the key D33 objectives to further consolidate Dubai’s position as a leading global city for business and leisure, and to make Dubai the fastest growing and most attractive global business hub for multinational corporations (MNCs), SMEs and Emirati entrepreneurs.

In the presence of H.E. Helal Saeed Almarri, Director General of DET, and Nandan Mer, Group CEO of Network International, the memorandum of understanding (MOU) was signed by Hadi Badri, CEO of Dubai Economic Development Corporation (DEDC), the economic development arm of DET, and Jamal Al Nassai, Group Managing Director for Merchant Services – Middle East and North Africa (MENA) at Network International.

Collaboration to Empower SMEs

With SMEs and fintech firms widely recognised as driving forces behind Dubai’s continued economic growth, both DET and Network International will pool their expertise and resources to launch initiatives designed to boost SME access to capital and cutting-edge financial technologies. This will include tailored loan programmes or grants, designed in collaboration with financial institutions, to support business expansion and innovation. They will also collaborate to provide digital payment solutions and offerings for micro- and start-up businesses at preferential rates. Advanced digital payment systems and e-commerce platforms will also be developed to empower Dubai-based SMEs to expand their market reach, both domestically and internationally, and increase their competitiveness and potential for growth. These programmed will be further supported by preferential payment solutions designed to ease the financial burden on emerging businesses.

DET and Network International will also collaborate to create a fintech start-up ecosystem, providing the necessary support, including market and customer access, mentorship and the facilitation of seed and growth capital through a public-private partnership model. Additionally, DET and Network International will explore the development of a fintech solution for micro-lending that leverages data from POS transactions and banking information, aiming to streamline customer onboarding and enhance credit risk assessment for SMEs.

Hadi Badri, CEO of Dubai Economic Development Corporation (DEDC), remarked: “This partnership with Network International exemplifies our dedication to equipping SMEs with essential resources for growth, thereby contributing significantly to the ambitious objectives outlined in the Dubai Economic Agenda, D33. By facilitating access to finance and payment solutions, we are not only empowering SMEs but also ensuring that Dubai remains at the forefront of digital innovation. Under the visionary guidance of our city’s leadership, this collaboration underscores our commitment to fostering a business environment rooted in innovation, sustainability, and global scalability. In an increasingly digitalized global marketplace, SMEs can trust that Dubai provides the comprehensive, cutting-edge solutions necessary for success.”

Jamal Al Nassai, Group Managing Director for Merchant Services – Middle East and North Africa (MENA) at Network International, said, “SMEs are the backbone of the UAE economy, driving innovation and growth across all sectors. Through our strategic partnership with the Dubai Department of Economy and Tourism, we are proud to support the government’s vision of empowering SMEs by providing our cutting-edge payment solutions and value-added services including swift access to capital at competitive rates, enabling them to thrive in today’s dynamic market. By leveraging our expertise in digital payments innovation, we aim to create an ecosystem that not only facilitates easier access to financial resources but also enhances the overall business environment for SMEs. This collaboration underscores our commitment to fostering economic growth, supporting the D33 Agenda and reinforcing the UAE’s position as a global hub for entrepreneurship and innovation.”

To stimulate innovation and attract talent to emerging industry sectors, DET and Network International will work in conjunction with government bodies to simplify the regulatory procedures for   SMEs. This will encompass providing support and counsel for adherence to both local and global trade regulations, thereby ensuring that SMEs can operate with efficiency and effectiveness. The partnership will also involve integrating backend systems, including the Dubai Unified License platform, to create a comprehensive data repository. This will facilitate the analysis of sales patterns and spending trends, providing invaluable insights for SMEs.

The MoU is a pivotal step in accelerating the digitalization of Dubai’s economy, bringing enhanced efficiencies and opportunities to the vital SME sector. Through this partnership, DET and Network International aim to further empower SMEs by providing access to advanced digital tools and payment solutions that streamline operations, reduce costs, and create new pathways for growth. By enabling more efficient, data-driven business practices, this collaboration will ensure that Dubai’s SMEs continue to thrive as a key contributor to the city’s economic progress and global competitiveness.

Source: Zawya